Well I have a LG vx3300 and the screen is broken so my mom gave me her old LG vx6100. I called customer service to switch my number onto the xv6100 and they said I needed to have a password?!?! They never set me up with a password when I purchased my plan! Since my dad bought the phone for me, he has to go down there to us cellular and set up a password and while he's doing that he might as well just switch the damn phone!! errr....im venting...haha okay well Im done....pointless...lol