verizon Customer Service

I was in Santa Fe when my E815 broke. I needed to replace the phone so I spoke with the manager and I told him that I needed a MP3 player phone with Bluetooth Capabilities. He said the V3M phone is the one for me. Now on the box it did not say"WMA format" nor was there a working phone that would allow me to see that WMA files would be the only ones I could play. Had I known this I would have neve bought this phone and gone with another E815 or Chocolate(LG). I only returned from vacation after the 15 day period and only could test it on my computer . Furthermore the SD Card had a file that said My MP3s and I downloaded my MP3s and it would not work. This manager did not say I needed the Music Essentails Kit as it was a MP3 phone.

I got the MPT fix and synced the phone and still some songs play at a low bitrate. Furthermore I get this humming noise and the signal seems weaker than the E815. Verizon knows this phone has flaws. The 15 day Worry Free Guarentee should be waived in this situation since the manager sold me a defective phone that does not meet my neeeds. I want to throw it out.

Can anyone here override the 15 day guaantee and let me get a phone that meets my specifications? It's not my fault since I believed the manager's reccomendation. I even said if I switch to a Mac system and that MP3s are important to me this phone is what I need.

I want another phone that is new without shelling out a single cent. If they ask for money it needs to come out of the manag er's pocket not mine. He needs to pay the consequences for getting me a wrong phone. I do not need VCAST Music since I have other sources for my music. He said it's a VCAST phone with the capability of playing MP3s.

The box does not say"WMA" only and this is illegal. If you bought a Lexus from my delaer I would not give you aToyota Avalon. You see my point.

I need some help! I have the recipts for the phone.

Thanks

good luck.
You might get some customer care rep to feel sorry and let you exchange it, through the mail. But I wouldnt give them any attitude...there are things called "tickler notes" (they might have a new name, its been awhile since I had access to their billing system). And anytime you call notes are left, and if you have a potty mouth or are rude....its duley noted. So when you call back the next time...and your on hold for a min...they are actually reading about how nasty you have been...and they forward those notes to Santa too!

I am very polite to the service agents on the phone and I tell them it's not their fault but I am displeased with the phone I have. I tell them I am frustrated that it is hard for my phone to sync with my computer and that it was WMA and not MP3 and that if Verizon had a defective phone they should not sell it. I also tell them how I have been a loyal customer and I hate to sever my relations with Verizon and how good they have been to me.

Just call customer service and find out the procedure to enable the MP3 format on the phone. The MP3 format compatibility is embedded in the firmware, you just need to get the code. It is even available on the internet, if you search for it.

As for the "WMA only" being illegal, understand that when you say "MP3 Player", it's just like calling Puff's brand facial tissue "Kleenex". Or calling your copier a "Xerox" even though it was made by Canon. Go to the south, every carbonated soda you buy will be called "Coke" by the natives, no matter where you go. My point is that MP3 is a ubiquitous term, and any digital music player gets the tag "MP3 Player". Just go to your local Best Buy if you don't believe me. There are numerous players on the market that are "WMA only", but they are still called "MP3 Players".

Good luck.