New Every Two screwed?

Argh, I am so frustrated with Verizon right now. Our phone bill has been in my mom's name, and due to an employee discount through my dad's work, they decided to put the bill in his name, with her as an authorized user or whatever.

Well, we were at the place, not a Verizon Store, but a Verizon authorized dealer. They suggested we switch primary lines before we put everything in my dad's name. They said it would make things easier, etc. So, we called Verizon and they switched it. They said it would extend the contract 7 months, which was fine. They said that was the ONLY thing that would change.

Well, we have recently logged onto our online account, and noticed that New Every Two is no longer there. It is not on the old primary account, and it is not on the new primary account. Both say they are eligible for a discount, but the New Every Two 22 month timeline tracker thingie is no longer there.

I am worried that we lost New Every Two, and I want to know how to get it back. We were encouraged to switch the lines in the first place, and then assured that the account would not change. I mean, if it had the change the New Every Two effective date, that is fine, but it should not be erased altogether. Anyone had similar problems?

I think the only way for you to get that straightened out will be to call customer service and try to explain the situation to them. If that doesn't work, you might want to try going into an actual Verizon Store and telling them that the "authorized dealer" gave you misleading information. Oftentimes they will try and correct the mistakes of their partner stores.

Way to go prepaidpro, good advice yet again.

And, this should be a cautionary tale for all those folks who disparage corporate stores in favor of "Agents". I find more often than not, they will give you information that benefits them, and not the customer.