Questions regarding issues of: service, contract renewal, & equipment

I'm going to try and keep this as short as possible, however I feel that might be a bit difficult when I'm speaking on so many issues in regards to Verizon.

In Aug. of 2008, I signed re-signed a new contract and purchased the LG Voyager. In Feb. 2009 I added a line and purchased a BlackBerry 8830. All was well until about late March at which point my LG Voyager began "acting up." I would randomly turn itself on and off, would randomly not recieve calls, or send/recieve text messages. I went to the store, and they assured me that it was simply a software update that was necessary. The software update had no effect and I was back in the store in 3 days. At that point, they replaced the phone with one of their "like new" phones. It was decent for about a month, at which point, the same problems began. I went back to another Verizon store where they replaced the phone again with another "like new" phone. 2 months go by and I'm having the same exact issues with their 2nd "like new" replacement phone, which was 3 total voyagers. I went back to another Verizon store, where the lady was nothing short of rude, but she did call someone and had verizon send me a new replacement phone. When I recieved it, I had realized the it was the LG enV Touch. There was a copy of the receipt for the phone which had listed it as a replacement, and a return packing slip. So I sent the LG Voyager back and all was fine. Recently I was in the store looking at the wireless internet usb things, and I spoke with a lady about replacing my blackberry, she made an off hand note that my main line had been renewed and i had 23 months left on the contract, I was shocked. Apparently, my contract had been renewed by replacing my phone even though i pay the extra "insurance" without ever notifying me that this would happen, and I never signed anything when I was in the store. This fact alone has me ridiculously pissed off.

On top of that, I use my Blackberry for work (seems logical huh?) however I will drop business calls on a daily basis. So much for the "most reliable network". In the 2 years i was with Cingular I never once had a dropped call, but with Verizon I have had them daily for quite a long time now. It doesn't look very well when I get disconnected randomly during a business call. This lovely fact coupled with the fact that I would be paying $70 less a month with ATT has also got me fuming, but mostly because they just renewed my contract again without my consent, so this is a huge chunk of money I am losing.

I plan on calling Verizon's corporate offices within a few days to discuss all the shananigans they've been pulling, I feel that they are not providing me with the appropriate service I am paying for (and there is no excuse as to location, I live in Las Vegas), and I feel that renewing my contract without my knowledge or consent is majorly wrong, and possibly illegal. After everything they've been pulling should I still have to pay the ETF's on both lines? Is there a way I can get the fee's waived?

Thank you in advance for reading my long winded post.

Anyone have any kind of insight?