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- 02-21-2012, 04:40 PM #1Newbie
I had a Samsung Stratosphere for about a month and the screen stopped functioning. It had not been dropped, damaged, or wet.
I got a "certified refurbished replacement," and sent the old one back to Verizon, using their packaging. Then I got an e-mail back saying that the phone was damaged and that I would be charged $300 for the phone. It was not damaged when sent, and they said the box had no apparent issues, so I am presuming that they are making it up. But I can't really fight it; it is my word against theirs.
Lesson to the wise -- take a picture of your phone before sending it in.
› See More: Verizon Warranty Problems -- BEWARE
- 04-28-2012, 06:23 AM #2
Re: Verizon Warranty Problems -- BEWARE
I had the same problem, and I'm reading many others have as well. Each time it is not covered under warranty. I believe there is a problem with the design of this phone and that it can't stand up to normal use. My phones always exceed their contracts, but this one didn't make it 4 months.
- 04-16-2013, 11:42 AM #3Super Moderator
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