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  1. #1
    SMS
    Guest
    http://www.newsinferno.com/archives/1494

    This was related to the problems Cingular had when they first launched
    service (as Pac Bell Wireless) and had big problems with network
    congestion, as well as huge fees for terminating service.



    See More: Cingular Wireless to Refund $18.5 Million to California Customersplus $12 million dollar fine




  2. #2
    James Clark
    Guest

    Re: Cingular Wireless to Refund $18.5 Million to California Customersplus $12 million dollar fine

    John Navas wrote:
    > On Sat, 17 Mar 2007 11:25:55 -0700, SMS <[email protected]>
    > wrote in <[email protected]>:
    >
    >> http://www.newsinferno.com/archives/1494
    >>
    >> This was related to the problems Cingular had when they first launched
    >> service (as Pac Bell Wireless) and had big problems with network
    >> congestion, as well as huge fees for terminating service.

    >
    > Old news.
    >



    The screwing of the customers or the settlement?



  3. #3
    SMS
    Guest

    Re: Cingular Wireless to Refund $18.5 Million to California Customersplus $12 million dollar fine

    James Clark wrote:
    > John Navas wrote:
    >> On Sat, 17 Mar 2007 11:25:55 -0700, SMS <[email protected]>
    >> wrote in <[email protected]>:
    >>
    >>> http://www.newsinferno.com/archives/1494
    >>>
    >>> This was related to the problems Cingular had when they first
    >>> launched service (as Pac Bell Wireless) and had big problems with
    >>> network congestion, as well as huge fees for terminating service.

    >>
    >> Old news.
    >>

    >
    >
    > The screwing of the customers or the settlement?


    The settlement was reached late on Thursday 3/15, and the news stories
    were mostly released on 3/17. Where he got the idea that it was "old
    news" is yet another mystery of the alternate universe that he lives in.


    Here is the official CPUC news release:

    "http://www.cpuc.ca.gov/PUBLISHED/NEWS_RELEASE/65619.htm"

    FOR IMMEDIATE RELEASE U.S. Supreme Court Docket #: 06A621

    Media Contact: Terrie Prosper, 415.703.1366, [email protected]

    PUC SETTLEMENT REQUIRES CINGULAR WIRELESS TO REFUND
    EARLY TERMINATION FEES TO CERTAIN CUSTOMERS

    SAN FRANCISCO, March 15, 2007 - The California Public Utilities
    Commission (PUC) today approved a settlement agreement that requires
    Cingular Wireless (now known as AT&T Mobility) to refund early
    termination fees (ETFs) collected from its former customers from January
    1, 2000 through April 30, 2002. Today's decision brings to an end
    lengthy litigation arising from the PUC's original decision in this
    case, which Cingular challenged in court.

    The consumer refunds, including interest, total approximately
    $18.5 million. In addition, Cingular is required to engage an
    independent claims administrator to review claims for refunds of
    additional ETFs paid by former customers to Cingular agents for which
    records of payment no longer exist.

    The PUC assessed a $12.14 million penalty, which already has been
    paid by Cingular, and will be transferred from an escrow account to the
    State Treasury.

    "This settlement agreement demonstrates that the PUC takes its
    enforcement responsibility seriously," said PUC Commissioner John Bohn.
    "I support this settlement agreement because it will get reparations
    back to affected consumers expeditiously."

    The PUC required these refunds and imposed this penalty after
    reviewing Cingular's practice of collecting ETFs from customers who
    cancelled service after using their cell phones because they were not
    satisfied with their service coverage. The PUC found that Cingular's ETF
    practice was fundamentally unfair to its customers who were not informed
    that network coverage might be less than adequate when signing a contract.

    The all-party settlement approved by the PUC was entered into
    between AT&T Mobility LLC (Cingular Wireless), Utility Consumer Action
    Network, and the PUC's Consumer Protection and Safety Division.

    As a result of the settlement adopted today, Cingular will
    withdraw its petition to the U.S. Supreme court regarding this issue.

    For more information on the PUC, please visit www.cpuc.ca.gov.



  4. #4
    Dave
    Guest

    Re: Cingular Wireless to Refund $18.5 Million to California Customersplus $12 million dollar fine

    Kurt wrote:
    > In article <[email protected]>,
    > James Clark <[email protected]> wrote:
    >
    >> John Navas wrote:
    >>> On Sat, 17 Mar 2007 11:25:55 -0700, SMS <[email protected]>
    >>> wrote in <[email protected]>:
    >>>
    >>>> http://www.newsinferno.com/archives/1494
    >>>>
    >>>> This was related to the problems Cingular had when they first launched
    >>>> service (as Pac Bell Wireless) and had big problems with network
    >>>> congestion, as well as huge fees for terminating service.
    >>> Old news.
    >>>

    >>
    >> The screwing of the customers or the settlement?

    >
    > The big payoff for the lawyers.
    >

    Actually there is real money for the customers. Usually it is a $15
    coupon towards an overpriced accessory. With a Verizon settlement a note
    was enclosed with common expected questions. One was what do you do if
    you no longer had Verizon Wireless service. Their answer: Enter into a
    new contract!!!!!!!!!!!!!!!!!!!!!!



  5. #5
    SMS
    Guest

    Re: Cingular Wireless to Refund $18.5 Million to California Customersplus $12 million dollar fine

    Dave wrote:
    > Kurt wrote:
    >> In article <[email protected]>,
    >> James Clark <[email protected]> wrote:
    >>
    >>> John Navas wrote:
    >>>> On Sat, 17 Mar 2007 11:25:55 -0700, SMS <[email protected]>
    >>>> wrote in <[email protected]>:
    >>>>
    >>>>> http://www.newsinferno.com/archives/1494
    >>>>>
    >>>>> This was related to the problems Cingular had when they first
    >>>>> launched service (as Pac Bell Wireless) and had big problems with
    >>>>> network congestion, as well as huge fees for terminating service.
    >>>> Old news.
    >>>>
    >>>
    >>> The screwing of the customers or the settlement?

    >>
    >> The big payoff for the lawyers.
    >>

    > Actually there is real money for the customers. Usually it is a $15
    > coupon towards an overpriced accessory. With a Verizon settlement a note
    > was enclosed with common expected questions. One was what do you do if
    > you no longer had Verizon Wireless service. Their answer: Enter into a
    > new contract!!!!!!!!!!!!!!!!!!!!!!


    In this case it was not a class action lawsuit, it was the state against
    Cingular. The people charged the excessive termination fees will
    actually receive relief, the $18.5 million isn't being spread among all
    the customers that had service problems at the time. In a way it's
    unfair, as most of Cingular's customers at the time would have canceled
    service, rather than waited out their contract, as the service was
    unbelievably bad, had they known that they could get their termination
    fees back. The state gets $12 million, which in the scheme of things
    isn't a lot, but it's something. It at least sends a message that such
    behavior isn't acceptable, and the resulting publicity hurts more than
    the money.



  6. #6
    SMS
    Guest

    Re: Cingular Wireless to Refund $18.5 Million to California Customersplus $12 million dollar fine

    PCs Rule wrote:

    > I really hate to take sides in this silly crap, but, SMS, you stupid ****
    > for brains, it's "old news" because he had reported it a day or two before.
    > Damn people, if you know in advance that you're going to not like what
    > someone has to say, don't read it.


    Sorry, I have him kill-filed so I didn't see his post of it. I guess
    there were no follow-ups of his post from others.

    Thanks for sharing your feelings about me.



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