How come this hasn't been talked about here?

I bought an iPod Touch in order to experiment with the iPhone interface
because I have been considering switching carriers and getting an iPhone.
Mine had the latest software and I immediately upgraded to Version 2.0 to
achieve 100% iPhone similarity.

In doing so, I have learned that many people are having trouble syncing
their iPhones (and Touches) to MS Outlook. I, for example, cannot get my
calendar to sync at all, in one direction or the other, though I've tried
many things.

This appears to me to be a HUGE flaw in the iPhone/iTunes technology and
would certainly lock out any serious business users, and apparently render
an important part of the iPhone useless.

For one citation regarding this issue, look at
http://discussions.apple.com/thread....sageID=7648777

I am just so surprised that this issue, which is not that new, has not come
up here before.

In the meantime, does anyone know of a solution, fix, or patch for the
problem?

---

› See More: How come this hasn't been talked about here?

On Mon, 21 Jul 2008 19:19:20 -0400, "Carl"
<[email protected]> wrote:

>I bought an iPod Touch in order to experiment with the iPhone interface
>because I have been considering switching carriers and getting an iPhone.
>Mine had the latest software and I immediately upgraded to Version 2.0 to
>achieve 100% iPhone similarity.
>
>In doing so, I have learned that many people are having trouble syncing
>their iPhones (and Touches) to MS Outlook. I, for example, cannot get my
>calendar to sync at all, in one direction or the other, though I've tried
>many things.
>
>This appears to me to be a HUGE flaw in the iPhone/iTunes technology and
>would certainly lock out any serious business users, and apparently render
>an important part of the iPhone useless.
>
>For one citation regarding this issue, look at
>http://discussions.apple.com/thread....sageID=7648777
>
>I am just so surprised that this issue, which is not that new, has not come
>up here before.
>
>In the meantime, does anyone know of a solution, fix, or patch for the
>problem?
>


Yes, go into I tunes and upgrade to 2.01

"Carl" <[email protected]> wrote:

> I bought an iPod Touch in order to experiment with the iPhone interface
> because I have been considering switching carriers and getting an iPhone.
> Mine had the latest software and I immediately upgraded to Version 2.0 to
> achieve 100% iPhone similarity.
>
> In doing so, I have learned that many people are having trouble syncing
> their iPhones (and Touches) to MS Outlook. I, for example, cannot get my
> calendar to sync at all, in one direction or the other, though I've tried
> many things.
>
> This appears to me to be a HUGE flaw in the iPhone/iTunes technology and
> would certainly lock out any serious business users, and apparently render
> an important part of the iPhone useless.
>
> For one citation regarding this issue, look at
> http://discussions.apple.com/thread....sageID=7648777
>
> I am just so surprised that this issue, which is not that new, has not come
> up here before.
>
> In the meantime, does anyone know of a solution, fix, or patch for the
> problem?

sounds more like a HUGE flaw in Outlook for Windows, not the iPod Touch.

get a Mac i'll bet all those problems will disappear.

In article <[email protected]>, David Moyer
<[email protected]> wrote:

> sounds more like a HUGE flaw in Outlook for Windows, not the iPod Touch.
>
> get a Mac i'll bet all those problems will disappear.

Real helpful.....you are just confirming you are an idiot troll.

--
Charles

Charles <[email protected]> wrote in news:220720080346244971%fort514
@mac.com:

> http://support.apple.com/kb/HT1692

"Troubleshooting iPhone and iPod touch contact and calendar syncing via
USB on Windows

* Last Modified: July 10, 2008
* Article: HT1692

* Old Article: 305845

Summary

If you're having difficulty syncing your contacts or calendars to iPhone
or iPod touch with iTunes for Windows via USB, this article can help.
Note this article does not apply to wireless syncing with Exchange
ActiveSync or MobileMe.
Products Affected

iPhone, iPhone 3G
Verify that you are using compatible software

Syncing contacts or calendars to your iPhone or iPod touch requires that
the latest version of iTunes is installed. Refer to "iPhone and iPod
touch: Minimum system requirements" or the iPhone Users Guide for
supported contact and calendar software on your computer.
Reset Sync History

If you find that some of your data syncs to your iPhone or iPod touch,
but you see an unexpected number of changes or modifications, you may
need to reset your sync history. This causes iTunes to prompt to Merge
or Replace information on the device when you next attempt to sync your
information. To reset your Sync History:

1. Open iTunes.
2. From the Edit menu, choose Preferences.
3. Click the Syncing tab.
4. Click the Reset Sync History button.

If the issue continues and you know all of the data is on the computer:

1. Reset the Sync History again using the steps above.
2. Select the device in iTunes and click the Info tab.
3. Scroll down to the Advanced section and under "Replace information
on this iPhone/iPod" select Contacts and/or Calendars.
4. Click Apply.

If the issue continues and you know all of the data is on the iPhone or
iPod touch:

1. Reset the Sync History again using the steps above.
2. Remove all of the contact and calendar information from Outlook.
3. Select the device in iTunes and click the Info tab.
4. Scroll down to the Advanced section and under "Replace information
on this iPhone/iPod" make sure Contacts and Calendars are not selected.
5. Click Apply.

Disable third-party Outlook add-ins

Outlook add-ins created by other manufacturers may interfere with the
communication between iTunes and Outlook. If you are using Outlook 2003
or Outlook 2007 and your calendars and contacts are not syncing properly
to your iPhone or iPod touch, disable any third-party Outlook add-ins
that are installed.

For Outlook 2003, follow these steps to disable third-party add-ins:

1. Open Outlook 2003
2. From the Tools menu, choose Options.
3. Click the Other tab.
4. Click the Advanced Options button.
5. Click the COM Add-Ins button.
6. Determine whether any third-party (non-Apple) add-ins are present
in this list. The add-in "iTunes Outlook add-in" is made by Apple and
can be left alone.
7. Deselect the checkbox for each third-party add-in in this list.
8. Click OK.

For Outlook 2007, follow these steps to disable third-party add-ins:

1. Open Outlook 2007
2. From the Tools menu, choose Trust Center.
3. Select Add-ins from the left column.
4. Look at the list of add-ins beneath "Active Application Add-Ins"
and determine if anything is listed other than the "iTunes Outlook add-
in." If so, continue on to disable those add-ins.
5. In the Manage box, click COM Add-Ins, and then click Go.
6. In the COM Add-Ins dialog, deselect the checkbox for each third-
party add-in in this list.
7. Click OK.

Attempt to sync content in a new Windows user

It can be useful to determine if the issue affects a specific Windows
user account or all accounts. Follow the steps below to create a new
user account in Windows XP:

1. From the Start menu, choose Control Panel.
2. Open User Accounts.
3. Select Create a new account and follow the instructions to
complete the account setup process.
4. Once the new account is created, choose Log Off from the Start
menu.
5. Log into the newly created user account.

In Windows Vista, follow these steps instead:

1. From the Start menu, choose Control Panel.
2. Open User Accounts.
3. Select Manager another account.
4. Select Create a new account and follow the instructions to
complete the account setup process.
5. Once the new account is created, log off.
6. Log into the newly created user account.

Once you are logged into the new user account, create a few test
contacts and/or calendar events in your compatible application of choice
and attempt to sync that data to your iPhone or iPod touch. Does this
newly created data sync properly? If so, you likely have an issue with
your content in the original user which you will need to isolate.
Reinstall the iTunes software

A bad installation of the iTunes software could prevent your contacts or
calendars from syncing to your iPhone or iPod touch properly. To
reinstall the necessary software for syncing data to your iPhone or iPod
touch you will need to remove Apple Mobile Device Support and iTunes
from your system before installing the latest version of iTunes.

Windows XP

1. Quit iTunes.
2. On the Start menu, click Control Panel.
3. In Control Panel, open Add or Remove Programs.
4. Select iTunes from the list of currently installed programs, then
click Remove.
5. When asked if you would like to remove iTunes, select Yes.
6. After the uninstallation is complete, do not restart if you are
prompted to.
7. If other entries were present for iTunes remove those as well.
8. In Add or Remove Programs, remove Apple Mobile Device Support in
the same fashion as iTunes was removed.
9. Restart your computer.
10. After the computer restarts, open Local Disk C: in My Computer or
whichever disk programs are installed on.
11. Open the Program Files folder.
12. Right-click the iTunes folder and select Delete and choose Yes
when asked to confirm the deletion. Note: This folder may have already
been deleted if iTunes was successfully removed in steps 1-7.
13. Right-click on the Recycle Bin and on the shortcut menu, click
Empty Recycle Bin.
14. Restart your computer.
15. Install the latest version of iTunes from
www.apple.com/itunes/download.

Windows Vista

1. Quit iTunes.
2. From the Start menu, click Control Panel.
3. In Control Panel, click Uninstall a program. The Programs and
Features control panel opens.
Alternately, in Classic Panel of Control Panel, click Programs and
Features.
4. Select iTunes from the list of currently installed programs, then
click Uninstall.
5. When asked if you would like to remove iTunes, select Yes.
6. After the uninstallation is complete, do not restart if you are
prompted to.
7. If other entries were present for iTunes remove those as well.
8. In Programs and Features, remove Apple Mobile Device Support in
the same fashion as iTunes was removed.
9. Restart your computer.
10. After the computer restarts, open Local Disk (C in Computer or
whichever disk programs are installed on.
11. Open the Program Files folder.
12. Right-click the iTunes folder and select Delete and choose Yes
when asked to confirm the deletion. Note: This folder may have already
been deleted if iTunes was successfully removed in steps 1-7.
13. Right-click on the Recycle Bin and on the shortcut menu, click
Empty Recycle Bin.
14. Restart your computer.
15. Install the latest version of iTunes from
www.apple.com/itunes/download."



Sure glad I don't have one.....(sigh)

Charles <[email protected]> wrote:

> > sounds more like a HUGE flaw in Outlook for Windows, not the iPod Touch.
> >
> > get a Mac i'll bet all those problems will disappear.
>
> Real helpful.....you are just confirming you are an idiot troll.

no charles, i provided the very best solution. so if you don't solid
answers, then leave these fixes to the professionals like me.

your noise helps no one.

On Mon, 21 Jul 2008, Carl posted:
> In doing so, I have learned that many people are having trouble syncing
> their iPhones (and Touches) to MS Outlook. I, for example, cannot get my
> calendar to sync at all, in one direction or the other, though I've tried
> many things.

It's a longstanding problem, and it also affects iPod Nano.

Sometimes, after repeated resyncing, some of your Outlook calendars and
contacts appear. A hard reset or two sometimes helps, especially on the
Nano. But then all the calendar/contacts data disappears after the next
sync.

If you jailbreak (or just enable disk access on the iPod Nano), you can
poke around the filesystem and see see that the data actually did make it
to the iToy. The problem is that the iToy doesn't display anything in
calendar or contacts.

> This appears to me to be a HUGE flaw in the iPhone/iTunes technology and
> would certainly lock out any serious business users, and apparently render
> an important part of the iPhone useless.

Apple has known about the problem for years. The fact that it still is
not remedied indicates the importance that Apple gives it. They
apparently expect that you use a Mac; or, if you have 2.0, an Exchange
server.

Too bad that some Macs are incapable of upgrading the software on an
iPhone or iPod Touch (attemping to do so results in an error). Apple has
known about that for years as well, but as of 7.7 that remains unfixed.
So, owners of the affected Macs must own a Windows machine to upgrade
their iToys!

-- Mark --

http://panda.com/mrc
Democracy is two wolves and a sheep deciding what to eat for lunch.
Liberty is a well-armed sheep contesting the vote.

In message <[email protected]> David Moyer
<[email protected]> wrote:

>"Carl" <[email protected]> wrote:
>
>> I bought an iPod Touch in order to experiment with the iPhone interface
>> because I have been considering switching carriers and getting an iPhone.
>> Mine had the latest software and I immediately upgraded to Version 2.0 to
>> achieve 100% iPhone similarity.
>>
>> In doing so, I have learned that many people are having trouble syncing
>> their iPhones (and Touches) to MS Outlook. I, for example, cannot get my
>> calendar to sync at all, in one direction or the other, though I've tried
>> many things.
>>
>> This appears to me to be a HUGE flaw in the iPhone/iTunes technology and
>> would certainly lock out any serious business users, and apparently render
>> an important part of the iPhone useless.
>>
>> For one citation regarding this issue, look at
>> http://discussions.apple.com/thread....sageID=7648777
>>
>> I am just so surprised that this issue, which is not that new, has not come
>> up here before.
>>
>> In the meantime, does anyone know of a solution, fix, or patch for the
>> problem?
>
>sounds more like a HUGE flaw in Outlook for Windows, not the iPod Touch.
>
>get a Mac i'll bet all those problems will disappear.

Given how many applications out there do manage to synchronize with
Outlook just fine, I'd suggest that the problem might be on the iTunes
side.

For my own part, I played with the Outlook sync, found it unsatisfactory
and disabled it. When upgrading to iTunes 7.7, iTunes helpfully
duplicated dozens of appointments in Outlook. Calendar synchronization
is disabled.

A bit of group policy magic and iTunes' Outlook extension is
administratively prohibited from running on any PC under my control, so
the problem has been effectively solved here.

Mark Crispin <[email protected]> wrote:

> Too bad that some Macs are incapable of upgrading the software on an
> iPhone or iPod Touch (attemping to do so results in an error). Apple has
> known about that for years as well, but as of 7.7 that remains unfixed.
> So, owners of the affected Macs must own a Windows machine to upgrade
> their iToys!

that's complete BS mark.

there is no modern mac that cannot update any ipod / iphone. as long as
that mac is running the minimum required software version, ANY mac will
update ANY apple device without issue.

At 21 Jul 2008 19:19:20 -0400 Carl wrote:

> In doing so, I have learned that many people are having trouble syncing
> their iPhones (and Touches) to MS Outlook. I, for example, cannot get my
> calendar to sync at all, in one direction or the other, though I've
tried
> many things.
>
> This appears to me to be a HUGE flaw in the iPhone/iTunes technology and
> would certainly lock out any serious business users, and apparently
render
> an important part of the iPhone useless.
>
> For one citation regarding this issue, look at
> http://discussions.apple.com/thread....sageID=7648777
>
> I am just so surprised that this issue, which is not that new, has not
come
> up here before.

To be fair to the iPhone, the Windows Mobile newsgroups are full of folks
having trouble synching Outlook 2007 calendar, tasks and notes items to
WinMo devices, and they're running an MS OS!


> In the meantime, does anyone know of a solution, fix, or patch for the
> problem?


I'm not an iPhone user, as you know, ;-) but I can suggest a few "generic"
sync troubleshooting ideas from the WinMo world. Typically sync problems
ocur when the mobile device "chokes" on content in an Outlook item that the
device doesn't know what to do with- Contacts with unsupported embedded
objects in their "notes" field, recurring calendar items with no ending date,
etc. or simply a (slightly) corrupted or damaged .pst file might be the
culprit.

First would be to run scanpst (the inbox repair tool) in the "\Program
Files\Microsoft Office\Office12" folder. If this solves your problem
(unlikely) great. If not, we do a little more detective work...

To figure out if you have a "poison" item blocking the sync, move
(cut/paste) ALL of your calendar items into a newly created Outlook folder
outside the "Personal Items" hierarchy (I make a subfolder in "Archive
Folders" for example.) Selecting a list view (like "Oulok Data File" under
"View" rather than a calendar view makes this MUCH easier.

Now try synching with the empty calendar (this sync usually works!) ;-)

Now copy a few items back into your normal default calendar folder a few at
at a time, syncing after each few- evenually you should find the items that
stubbornly refuse syncing. Simply retyping the item and deleting the
original fixes the stubborn ones, unless you see a pattern (like no end
date on recurring items, or unsupported files attached, etc.) you can
correct.


Good luck!

David Moyer wrote:
> Charles <[email protected]> wrote:
>
>>> sounds more like a HUGE flaw in Outlook for Windows, not the iPod
>>> Touch.
>>>
>>> get a Mac i'll bet all those problems will disappear.
>>
>> Real helpful.....you are just confirming you are an idiot troll.
>
> no charles, i provided the very best solution. so if you don't solid
> answers, then leave these fixes to the professionals like me.
>
> your noise helps no one.
>
No David, I'm afraid I felt the exact same way as Charles when I read your
post. It is a trolling post which actually helps no one, but your own need
to think you're quick-witted.

MS Outlook is a business standard. There is no replacement for it on a Mac.
Many people are currently scambling to get their iPhones/Touches working
with their Outlook. Google it.

Outlook has synced perfectly with the Palm Pilot I had many years ago, it
syncs flawlessly with my Dell Axim, and it syncs without question with my
Blackberry Curve. I would suggest that you face the reality that Apple is
not perfect, and that the iPhone system may have a flaw in it which needs
addressing.

In the meantime, I would suggest that if someone asks a legitimate question,
and if you don't have the answer, you refrain from hijacking the thread with
your nonsensical fan worship of a toy.

DevilsPGD wrote:
> In message <[email protected]> David Moyer
> <[email protected]> wrote:
>
>> "Carl" <[email protected]> wrote:
>>
>>> I bought an iPod Touch in order to experiment with the iPhone
>>> interface because I have been considering switching carriers and
>>> getting an iPhone. Mine had the latest software and I immediately
>>> upgraded to Version 2.0 to achieve 100% iPhone similarity.
>>>
>>> In doing so, I have learned that many people are having trouble
>>> syncing their iPhones (and Touches) to MS Outlook. I, for example,
>>> cannot get my calendar to sync at all, in one direction or the
>>> other, though I've tried many things.
>>>
>>> This appears to me to be a HUGE flaw in the iPhone/iTunes
>>> technology and would certainly lock out any serious business users,
>>> and apparently render an important part of the iPhone useless.
>>>
>>> For one citation regarding this issue, look at
>>> http://discussions.apple.com/thread....sageID=7648777
>>>
>>> I am just so surprised that this issue, which is not that new, has
>>> not come up here before.
>>>
>>> In the meantime, does anyone know of a solution, fix, or patch for
>>> the problem?
>>
>> sounds more like a HUGE flaw in Outlook for Windows, not the iPod
>> Touch.
>>
>> get a Mac i'll bet all those problems will disappear.
>
> Given how many applications out there do manage to synchronize with
> Outlook just fine, I'd suggest that the problem might be on the iTunes
> side.
>
> For my own part, I played with the Outlook sync, found it
> unsatisfactory and disabled it. When upgrading to iTunes 7.7, iTunes
> helpfully duplicated dozens of appointments in Outlook. Calendar
> synchronization is disabled.
>
> A bit of group policy magic and iTunes' Outlook extension is
> administratively prohibited from running on any PC under my control,
> so the problem has been effectively solved here.
>
A note to David and other unshakable fans of The Big Apple: this appears to
be how many people handle technical issues with their Apple devices. They
tend not to be vocal about them, but they just shut down the functions that
don't work and move along. Thus the question posed by me in my OP: why
hasn't this been talked about before? Believe me, there are a lot of
closet, less-than-satisfied Apple owners out there. Posts like mine will
bring them out. The Apple store was full of them yesterday.

In the meantime, it would be much more helpful if one of you boy-geniuses
found a solution to the problem instead of defending the damn device as if
it was God-given.

Only the verrrry good fruitphony stuff is talked about here
Flathead >


> sounds more like a HUGE flaw

Charles wrote:
> In article <[email protected]>, Carl
> <[email protected]> wrote:
>
>> In the meantime, does anyone know of a solution, fix, or patch for
>> the problem?
>
> Have you tried this?
>
> http://support.apple.com/kb/HT1692
>
Actually, yes, I found that article and tried all those suggestions,
including resetting the sync history several times. But I do appreciate
your sincere attempt at finding an answer. Thank you.

One of the things I've found is that Apple is surprisingly unaware of the
general problem (or at least pretending to be). In my own "research", it
seems that the problem is related mostly to the iTunes 7.7 upgrade. Some
'upgrades' just ruin everything I guess. Apparently many people had the
syncing process working well until they upgraded iTunes. Of course Apple,
in its infinite wisdom, makes it particularly hard to revert backwards to an
earlier version: I have read that you will lose the tunes you've paid for
under the latest version, though I haven't confirmed that. Besides, who
wants to go backwards in order to get a new device to work?

I'm discouraged. I've already spent well over 7 or 8 hours trying to get
something to work from a company which promotes itself as having the most
successful work-out-of-the-box success. It has not been my experience so
far.

Larry wrote:
> Charles <[email protected]> wrote in news:220720080346244971%fort514
> @mac.com:
>
>> http://support.apple.com/kb/HT1692
>
> "Troubleshooting iPhone and iPod touch contact and calendar syncing
> via USB on Windows
>
> * Last Modified: July 10, 2008
> * Article: HT1692
>
> * Old Article: 305845
>
> Summary
>
> If you're having difficulty syncing your contacts or calendars to
> iPhone or iPod touch with iTunes for Windows via USB, this article
> can help. Note this article does not apply to wireless syncing with
> Exchange ActiveSync or MobileMe.
> Products Affected
>
> iPhone, iPhone 3G
> Verify that you are using compatible software
>
> Syncing contacts or calendars to your iPhone or iPod touch requires
> that the latest version of iTunes is installed. Refer to "iPhone and
> iPod touch: Minimum system requirements" or the iPhone Users Guide for
> supported contact and calendar software on your computer.
> Reset Sync History
>
> If you find that some of your data syncs to your iPhone or iPod touch,
> but you see an unexpected number of changes or modifications, you may
> need to reset your sync history. This causes iTunes to prompt to Merge
> or Replace information on the device when you next attempt to sync
> your information. To reset your Sync History:
>
> 1. Open iTunes.
> 2. From the Edit menu, choose Preferences.
> 3. Click the Syncing tab.
> 4. Click the Reset Sync History button.
>
> If the issue continues and you know all of the data is on the
> computer:
>
> 1. Reset the Sync History again using the steps above.
> 2. Select the device in iTunes and click the Info tab.
> 3. Scroll down to the Advanced section and under "Replace
> information on this iPhone/iPod" select Contacts and/or Calendars.
> 4. Click Apply.
>
> If the issue continues and you know all of the data is on the iPhone
> or iPod touch:
>
> 1. Reset the Sync History again using the steps above.
> 2. Remove all of the contact and calendar information from Outlook.
> 3. Select the device in iTunes and click the Info tab.
> 4. Scroll down to the Advanced section and under "Replace
> information on this iPhone/iPod" make sure Contacts and Calendars are
> not selected.
> 5. Click Apply.
>
> Disable third-party Outlook add-ins
>
> Outlook add-ins created by other manufacturers may interfere with the
> communication between iTunes and Outlook. If you are using Outlook
> 2003 or Outlook 2007 and your calendars and contacts are not syncing
> properly to your iPhone or iPod touch, disable any third-party
> Outlook add-ins that are installed.
>
> For Outlook 2003, follow these steps to disable third-party add-ins:
>
> 1. Open Outlook 2003
> 2. From the Tools menu, choose Options.
> 3. Click the Other tab.
> 4. Click the Advanced Options button.
> 5. Click the COM Add-Ins button.
> 6. Determine whether any third-party (non-Apple) add-ins are present
> in this list. The add-in "iTunes Outlook add-in" is made by Apple and
> can be left alone.
> 7. Deselect the checkbox for each third-party add-in in this list.
> 8. Click OK.
>
> For Outlook 2007, follow these steps to disable third-party add-ins:
>
> 1. Open Outlook 2007
> 2. From the Tools menu, choose Trust Center.
> 3. Select Add-ins from the left column.
> 4. Look at the list of add-ins beneath "Active Application Add-Ins"
> and determine if anything is listed other than the "iTunes Outlook
> add- in." If so, continue on to disable those add-ins.
> 5. In the Manage box, click COM Add-Ins, and then click Go.
> 6. In the COM Add-Ins dialog, deselect the checkbox for each third-
> party add-in in this list.
> 7. Click OK.
>
> Attempt to sync content in a new Windows user
>
> It can be useful to determine if the issue affects a specific Windows
> user account or all accounts. Follow the steps below to create a new
> user account in Windows XP:
>
> 1. From the Start menu, choose Control Panel.
> 2. Open User Accounts.
> 3. Select Create a new account and follow the instructions to
> complete the account setup process.
> 4. Once the new account is created, choose Log Off from the Start
> menu.
> 5. Log into the newly created user account.
>
> In Windows Vista, follow these steps instead:
>
> 1. From the Start menu, choose Control Panel.
> 2. Open User Accounts.
> 3. Select Manager another account.
> 4. Select Create a new account and follow the instructions to
> complete the account setup process.
> 5. Once the new account is created, log off.
> 6. Log into the newly created user account.
>
> Once you are logged into the new user account, create a few test
> contacts and/or calendar events in your compatible application of
> choice and attempt to sync that data to your iPhone or iPod touch.
> Does this newly created data sync properly? If so, you likely have an
> issue with your content in the original user which you will need to
> isolate. Reinstall the iTunes software
>
> A bad installation of the iTunes software could prevent your contacts
> or calendars from syncing to your iPhone or iPod touch properly. To
> reinstall the necessary software for syncing data to your iPhone or
> iPod touch you will need to remove Apple Mobile Device Support and
> iTunes from your system before installing the latest version of
> iTunes.
>
> Windows XP
>
> 1. Quit iTunes.
> 2. On the Start menu, click Control Panel.
> 3. In Control Panel, open Add or Remove Programs.
> 4. Select iTunes from the list of currently installed programs, then
> click Remove.
> 5. When asked if you would like to remove iTunes, select Yes.
> 6. After the uninstallation is complete, do not restart if you are
> prompted to.
> 7. If other entries were present for iTunes remove those as well.
> 8. In Add or Remove Programs, remove Apple Mobile Device Support in
> the same fashion as iTunes was removed.
> 9. Restart your computer.
> 10. After the computer restarts, open Local Disk C: in My Computer or
> whichever disk programs are installed on.
> 11. Open the Program Files folder.
> 12. Right-click the iTunes folder and select Delete and choose Yes
> when asked to confirm the deletion. Note: This folder may have already
> been deleted if iTunes was successfully removed in steps 1-7.
> 13. Right-click on the Recycle Bin and on the shortcut menu, click
> Empty Recycle Bin.
> 14. Restart your computer.
> 15. Install the latest version of iTunes from
> www.apple.com/itunes/download.
>
> Windows Vista
>
> 1. Quit iTunes.
> 2. From the Start menu, click Control Panel.
> 3. In Control Panel, click Uninstall a program. The Programs and
> Features control panel opens.
> Alternately, in Classic Panel of Control Panel, click Programs
> and Features.
> 4. Select iTunes from the list of currently installed programs, then
> click Uninstall.
> 5. When asked if you would like to remove iTunes, select Yes.
> 6. After the uninstallation is complete, do not restart if you are
> prompted to.
> 7. If other entries were present for iTunes remove those as well.
> 8. In Programs and Features, remove Apple Mobile Device Support in
> the same fashion as iTunes was removed.
> 9. Restart your computer.
> 10. After the computer restarts, open Local Disk (C in Computer or
> whichever disk programs are installed on.
> 11. Open the Program Files folder.
> 12. Right-click the iTunes folder and select Delete and choose Yes
> when asked to confirm the deletion. Note: This folder may have already
> been deleted if iTunes was successfully removed in steps 1-7.
> 13. Right-click on the Recycle Bin and on the shortcut menu, click
> Empty Recycle Bin.
> 14. Restart your computer.
> 15. Install the latest version of iTunes from
> www.apple.com/itunes/download."
>
>
>
> Sure glad I don't have one.....(sigh)
>
And I wouldn't mind all of that (I actually did it all), if it actually
worked. But it didn't. It would be nice if Apple actually openly
acknowledged the problem and came up with a patch for its iTunes 7.7. Or at
least educated its in-store technicians (Geniuses) about it. None of them
know in the store I go to.