AT&T Billing - Overseas Usage

My daughter was fortunate to be able to visit overseas this summer - we
asked her to be frugal on the cellphone usage, and I guess for a
teenager she was.

I have no problem with all calls being rounded up to the next minute.

I am not even particularly concerned with the number of calls listed on
the bill as UNKNOWN 000-000-0000.

But I am fascinated that the number and times of the calls on the bill
are not even close to the number and times shown on the call log in her
phone - for most days the number of calls is wildly different - and yes,
I corrected for the time zone shift between the handset and the
billing.

Specifically, the total of the calls contained in the log is 280 minutes
(rounding up to the next minute). The total on the bill for the same
period is 346 minutes.

AT&T's response was basically to tell me my daughter had deleted a large
number of calls from her phone log. My response was that then she must
have figure out how to insert calls as well since the logs did not
correspond to the bill in either case.

Any ideas of how to approach this situation in a rational manner with
AT&T, or is that pretty much impossible?




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Hawk3

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› See More: AT&T Billing - Overseas Usage

[Correction] That should have been "BLOCKED 000" not "UNKNOWN 000".




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Hawk3