Other issues FAQ

This FAQ is in no way authored by any carrier. By reading on, you agree
that you are fully aware of this. I see many questions asked repeatedly
about problems with cellular service, and thought an "Unofficial FAQ"
was in order. I have no association (i.e. never been employed by any
carrier) and there is a greater than zero chance there may be errors
herein. I believe everything to be correct, but use the information at
your own risk. This FAQ comes not from any carrier, so it is unofficial,
but apparently has useful information some carrier's apologists are
upset about being made public.
===========

= Customers may be better off buying a phone from Costco or a major
Department store chain, who will stand behind the phone for defects that
their carrier won't (or claim they can't cause cellular manufacturer
won't reimburse them).

= Customers CAN get out of contracts if their service has deteriorated
where they live or work to make it unusable. Send certified letter to
company HQ, with copy to your State's Attorney General. A phone must be
"fit for purpose".

= Customers at end of contract can negotiate on their contract and get a
better plan than they may have realized. Carriers have unpublished deals.
"We can't do that", may not be true, ask for a supervisor.

= There are ways of downloading Ring tones, without having to buy them
from your carrier.

= When porting a number, it's supposed to take 3 1/2 hours. Don't accept
"It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
every 3 hours. The Director of Porting's number has been posted for some
carriers; use Google to look for corporate phone #'s at HQ.

= Customers can demand and receive compensation if their carrier has
screwed up their number porting; improperly disconnected their service,
or incorrectly filed a credit bureau complaint.

= If Customer Service refuses to help on a major issue, Executive
Services often is only too happy to help a customer. With a major
complaint, start at the top, not the bottom. Customers should not accept
long wait times when calling 800 numbers. I personally believe anything
above 5 minutes is unacceptable.

= Using web based email to contact a cellular carrier, typically gets a
response in 48 hours to call the 800 number. Many companies have now
outsourced this function to India, where the clerks have zero authority
to resolve problems. Seems like a waste of money to have this function
when it so typically provide no help.

= Buying phones off the web is a hassle with some carriers.
Order fulfillment clerks may not know about this weeks "Free Car
Charger". Do all buying with a Credit Card, so you can ask the bank for
a "Chargeback" if you are improperly charged.

= If you are on an automatic payment plan, and Carrier is taking money
from your credit card improperly for wrong bills, it's trivial to call
your credit card company, report your card lost, and get a new card with
a new number.

= Many carriers' billing software have known issues.
- If you move
- If you change plans
- Changing the date on a contract expiration

= Combined plan discounts (i.e. Southwest Bell landline and Cingular,
Sprint landline and Sprint PCS) may not be the bargain they seem.

= Company stores may not always give best service for problem phones,
and carriers have secret lists of phones with issues that
WILL BE REPLACED if one complains. Make sure you are dealing
with a Company owned store.

= Extended warranties are usually a total rip-off, with the possible
exception if you have a $600 phone and tend to have problems.

= One is much better served to get cellular service through their
employer if possible. Monthly discounts. Discounts on new phone
purchases. Waiver of all activation fees.

= Carriers will give credits for dropped calls, but you have to ask
in some cases.

= Buying accessories from your Carrier is the MOST EXPENSIVE way to get
cases, car chargers, etc. Places like Target or Wal-Mart have good
selections of cellular accessories, typically at half the price or
better.

---

› See More: Other issues FAQ

Go home Philly, you trolling fool.

Chris

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> This FAQ is in no way authored by any carrier. By reading on, you agree
> that you are fully aware of this. I see many questions asked repeatedly
> about problems with cellular service, and thought an "Unofficial FAQ"
> was in order. I have no association (i.e. never been employed by any
> carrier) and there is a greater than zero chance there may be errors
> herein. I believe everything to be correct, but use the information at
> your own risk. This FAQ comes not from any carrier, so it is unofficial,
> but apparently has useful information some carrier's apologists are
> upset about being made public.
> ===========
>
> = Customers may be better off buying a phone from Costco or a major
> Department store chain, who will stand behind the phone for defects that
> their carrier won't (or claim they can't cause cellular manufacturer
> won't reimburse them).
>
> = Customers CAN get out of contracts if their service has deteriorated
> where they live or work to make it unusable. Send certified letter to
> company HQ, with copy to your State's Attorney General. A phone must be
> "fit for purpose".
>
> = Customers at end of contract can negotiate on their contract and get a
> better plan than they may have realized. Carriers have unpublished deals.
> "We can't do that", may not be true, ask for a supervisor.
>
> = There are ways of downloading Ring tones, without having to buy them
> from your carrier.
>
> = When porting a number, it's supposed to take 3 1/2 hours. Don't accept
> "It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
> every 3 hours. The Director of Porting's number has been posted for some
> carriers; use Google to look for corporate phone #'s at HQ.
>
> = Customers can demand and receive compensation if their carrier has
> screwed up their number porting; improperly disconnected their service,
> or incorrectly filed a credit bureau complaint.
>
> = If Customer Service refuses to help on a major issue, Executive
> Services often is only too happy to help a customer. With a major
> complaint, start at the top, not the bottom. Customers should not accept
> long wait times when calling 800 numbers. I personally believe anything
> above 5 minutes is unacceptable.
>
> = Using web based email to contact a cellular carrier, typically gets a
> response in 48 hours to call the 800 number. Many companies have now
> outsourced this function to India, where the clerks have zero authority
> to resolve problems. Seems like a waste of money to have this function
> when it so typically provide no help.
>
> = Buying phones off the web is a hassle with some carriers.
> Order fulfillment clerks may not know about this weeks "Free Car
> Charger". Do all buying with a Credit Card, so you can ask the bank for
> a "Chargeback" if you are improperly charged.
>
> = If you are on an automatic payment plan, and Carrier is taking money
> from your credit card improperly for wrong bills, it's trivial to call
> your credit card company, report your card lost, and get a new card with
> a new number.
>
> = Many carriers' billing software have known issues.
> - If you move
> - If you change plans
> - Changing the date on a contract expiration
>
> = Combined plan discounts (i.e. Southwest Bell landline and Cingular,
> Sprint landline and Sprint PCS) may not be the bargain they seem.
>
> = Company stores may not always give best service for problem phones,
> and carriers have secret lists of phones with issues that
> WILL BE REPLACED if one complains. Make sure you are dealing
> with a Company owned store.
>
> = Extended warranties are usually a total rip-off, with the possible
> exception if you have a $600 phone and tend to have problems.
>
> = One is much better served to get cellular service through their
> employer if possible. Monthly discounts. Discounts on new phone
> purchases. Waiver of all activation fees.
>
> = Carriers will give credits for dropped calls, but you have to ask
> in some cases.
>
> = Buying accessories from your Carrier is the MOST EXPENSIVE way to get
> cases, car chargers, etc. Places like Target or Wal-Mart have good
> selections of cellular accessories, typically at half the price or
> better.

In article <[email protected]>,
"Chris Russell" <[email protected]> wrote:

> Go home, you trolling fool.

And you decided you were the moderator of all the internet when?
Such delusions of grandeur.

In alt.cellular.verizon Robert M. <[email protected]> wrote:
> In article <[email protected]>,
> "Chris Russell" <[email protected]> wrote:
>
>> Go home, you trolling fool.
>
> And you decided you were the moderator of all the internet when?
> Such delusions of grandeur.

Why are you advocating credit card fraud? Are you not only a liar but a
criminal?

It's bad enough we have to read your lies in the SPCS newsgroup. Don't
bring them here.

--
JustThe.net Internet & New Media Services, Apple Valley, CA
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> This FAQ is in no way authored by any carrier. By reading on, you agree
> that you are fully aware of this. I see many questions asked repeatedly
> about problems with cellular service, and thought an "Unofficial FAQ"
> was in order. I have no association (i.e. never been employed by any
> carrier) and there is a greater than zero chance there may be errors
> herein. I believe everything to be correct, but use the information at
> your own risk. This FAQ comes not from any carrier, so it is unofficial,
> but apparently has useful information some carrier's apologists are
> upset about being made public.
> ===========
>

Translation of the above:

This FAQ is not based in fact, and is merely the slanted opinion of a
disgruntled user.



> = Customers may be better off buying a phone from Costco or a major
> Department store chain, who will stand behind the phone for defects that
> their carrier won't (or claim they can't cause cellular manufacturer
> won't reimburse them).

Do your homework before choosing a phone seller. This statement by Phil is
extremely broad, and does not represent the true environment in a great
majority of cases. While the 'supermarket' avenue is certainly available,
and has merit, think about the level of technical support you will receive
from the person selling your phone. Basing your decision solely on a no
questions asked exchange policy may not be the best course of action for
you.

>
> = Customers CAN get out of contracts if their service has deteriorated
> where they live or work to make it unusable. Send certified letter to
> company HQ, with copy to your State's Attorney General. A phone must be
> "fit for purpose".

True, but only if you have given the carrier notice of the service quality,
and an opportunity to correct the problem. Simply cancelling will not hold
up in court.

>
> = Customers at end of contract can negotiate on their contract and get a
> better plan than they may have realized. Carriers have unpublished deals.
> "We can't do that", may not be true, ask for a supervisor.

Again true, but this statement implies that all customers can get super
deals, which is absolutely not the case. Carriers will look at a number of
factors before offering you a retention deal. Number of units, monthly
billables and payment history are just a few of the things that are taken
into consideration when offering you a deal. If you have a single phone on
a low monthly plan, don't expect much.

>
> = There are ways of downloading Ring tones, without having to buy them
> from your carrier.

Sure- and you can download free music for your computer,too- just may not be
legal. And you might want to check your warranty- in many cases, use of
unauthorized software is enough to void your warranty.

>
> = When porting a number, it's supposed to take 3 1/2 hours. Don't accept
> "It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
> every 3 hours. The Director of Porting's number has been posted for some
> carriers; use Google to look for corporate phone #'s at HQ.

Escalating after 3 1/2 hoours is not going to speed it up. If it takes
longer than 24 hours (which seems to be the norm in the industry right now),
that might be a more appropriate time to escalate.

>
> = Customers can demand and receive compensation if their carrier has
> screwed up their number porting; improperly disconnected their service,
> or incorrectly filed a credit bureau complaint.

You can not receive compensation for a credit bueau report- you can only
request that it be corrected.

>
> = If Customer Service refuses to help on a major issue, Executive
> Services often is only too happy to help a customer. With a major
> complaint, start at the top, not the bottom. Customers should not accept
> long wait times when calling 800 numbers. I personally believe anything
> above 5 minutes is unacceptable.

Many times, hold time is not the fault of the Company- do you know when your
phone is going to ring? Network outages and software issues (neither of
which can be forecasted for) can lead to a high volume of calls. Unlike
Phil's inference, no company wants you to wait any longer than necessary.

>
> = Using web based email to contact a cellular carrier, typically gets a
> response in 48 hours to call the 800 number. Many companies have now
> outsourced this function to India, where the clerks have zero authority
> to resolve problems. Seems like a waste of money to have this function
> when it so typically provide no help.

Many companies have NOT outsourced this to India, and there is no evidence
that reps have no authority to resolve problems. THis is a perfect example
of Phil's bull**** lies.

>
> = Buying phones off the web is a hassle with some carriers.
> Order fulfillment clerks may not know about this weeks "Free Car
> Charger". Do all buying with a Credit Card, so you can ask the bank for
> a "Chargeback" if you are improperly charged.

Keep in mind that any chargeback will incur late fees until a valid balance
is paid, and frequent chargebacks to a credit card can result in a merchant
not accepting it as a form of payment.

>
> = If you are on an automatic payment plan, and Carrier is taking money
> from your credit card improperly for wrong bills, it's trivial to call
> your credit card company, report your card lost, and get a new card with
> a new number.

Once again, Phil promoting fraud as a way to avoid dealing with a company to
fix the real problem.

>
> = Many carriers' billing software have known issues.
> - If you move
> - If you change plans
> - Changing the date on a contract expiration

"Many carriers" is a lie, and most of the known issues are addressed as soon
as they are identified.

>
> = Combined plan discounts (i.e. Southwest Bell landline and Cingular,
> Sprint landline and Sprint PCS) may not be the bargain they seem.

Hey Phil- DUH!!!!

>
> = Company stores may not always give best service for problem phones,
> and carriers have secret lists of phones with issues that
> WILL BE REPLACED if one complains. Make sure you are dealing
> with a Company owned store.

There are no secret lists- this is a lie that has been around for months.
And first he says that comapny sotres are not good to deal with , and in the
next breath says to make sure you are dealing with a company store.

>
> = Extended warranties are usually a total rip-off, with the possible
> exception if you have a $600 phone and tend to have problems.

This is true for many consumer products- not just cell phones. Phil makes
it sound as if it only applies to them.

>
> = One is much better served to get cellular service through their
> employer if possible. Monthly discounts. Discounts on new phone
> purchases. Waiver of all activation fees.

You can't buy service through your employer- you can only get service from
the provider because you are an employee. And don't be sruprised if all of
the perkes Phil mentions are not available to employees.

>
> = Carriers will give credits for dropped calls, but you have to ask
> in some cases.

Of course you will have to ask- how is the carrier supposed to know the call
was dropped?

>
> = Buying accessories from your Carrier is the MOST EXPENSIVE way to get
> cases, car chargers, etc. Places like Target or Wal-Mart have good
> selections of cellular accessories, typically at half the price or
> better.

Buyer beware- some third party accessories (particularly car chrgers and
batteries) may may it diffucult to file a warranty claim, and in some cases,
may totally void the warranty.



As you can see, Phil only provides half of the story. Idiot moron troll
would be describing him in a good light.

In article <[email protected]>,
Steven J Sobol <[email protected]> wrote:

> Don't
> bring them here.


What a loon, do you think you are Al Gore and control the internet?

I sensibly wrote:

" Do all buying with a Credit Card, so you can ask the bank for
a "Chargeback" if you are improperly charged."

In article <[email protected]>,
Steven J Sobol <[email protected]> wrote:

> Why are you advocating credit card fraud? Are you not only a liar but a
> criminal?

Where did anyone say that? What a loon.

What was posted which he convienently omitted was:

" Do all buying with a Credit Card, so you can ask the bank for
a "Chargeback" if you are improperly charged."

On Sat, 07 Feb 2004 16:04:58 GMT, "Chris Russell"
<[email protected]> wrote:

>Go home Philly, you trolling fool.

Get a clue and learn how to edit. You reposted the whole freakin'
message you clod!
- - - - - - - - - - - - - - - - - - - - - - - - - -
remove NONO from .NONOcom to reply

In alt.cellular.verizon Robert M. <[email protected]> wrote:
> In article <[email protected]>,
>
>> Don't
>> bring them here.
>
>
> What a loon, do you think you are Al Gore and control the internet?

I didn't read this copy of your "FAQ" but the one in alt.cellular advocates
reporting your credit card stolen if you don't like the cellular carrier's
policies, just so you can avoid having them charge you. Of course, this is
liable to get people into trouble, but why should you care?

As I previously said... Fraud.

There are better ways to cancel service than that, but again, why should
you care if your advice gets people in trouble?

--
JustThe.net Internet & New Media Services, Apple Valley, CA
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED

On Sun, 08 Feb 2004 00:20:07 -0600, Steven J Sobol
<[email protected]> wrote:

> In alt.cellular.verizon Robert M. <[email protected]> wrote:
> > In article <[email protected]>,
> >
> >> Don't
> >> bring them here.
> >
> >
> > What a loon, do you think you are Al Gore and control the internet?
>
> I didn't read this copy of your "FAQ" but the one in alt.cellular advocates
> reporting your credit card stolen if you don't like the cellular carrier's
> policies, just so you can avoid having them charge you. Of course, this is
> liable to get people into trouble, but why should you care?
>
> As I previously said... Fraud.
>
> There are better ways to cancel service than that, but again, why should
> you care if your advice gets people in trouble?

You really sound like a hostile idiot.

He said if someone was singed up with an "auto-pay" plan, they should
get a new card number, to avoid future unexpected charges from the
cellular co. I quote:

"If you are on an automatic payment plan, and Carrier is taking money
from your credit card improperly for wrong bills, it's trivial to call
your credit card company, report your card lost, and get a new card
with a new number."

There is nothing fraudulent is reporting your number lost/stolen or
misused, so the bank will issue a new card number. However, in most
cases, you just have to request a new number, and they are more then
happy to give grant one.

What is your problem?

--
BRENT - The Usenet typo king.

Fast Times At Ridgemont High Info http://www.FastTimesAtRidgemontHigh.org
Voted #87 - American Film Institute's Top 100 Funniest American Films

In article <[email protected]>,
Joseph <[email protected]> wrote:

> Get a clue and learn how to edit. You reposted the whole freakin'
> message

You mean like this?

This FAQ is in no way authored by any carrier. By reading on, you agree
that you are fully aware of this. I see many questions asked repeatedly
about problems with cellular service, and thought an "Unofficial FAQ"
was in order. I have no association (i.e. never been employed by any
carrier) and there is a greater than zero chance there may be errors
herein. I believe everything to be correct, but use the information at
your own risk. This FAQ comes not from any carrier, so it is unofficial,
but apparently has useful information some carrier's apologists are
upset about being made public.
===========

= Customers may be better off buying a phone from Costco or a major
Department store chain, who will stand behind the phone for defects that
their carrier won't (or claim they can't cause cellular manufacturer
won't reimburse them).

= Customers CAN get out of contracts if their service has deteriorated
where they live or work to make it unusable. Send certified letter to
company HQ, with copy to your State's Attorney General. A phone must be
"fit for purpose".

= Customers at end of contract can negotiate on their contract and get a
better plan than they may have realized. Carriers have unpublished deals.
"We can't do that", may not be true, ask for a supervisor.

= There are ways of downloading Ring tones, without having to buy them
from your carrier.

= When porting a number, it's supposed to take 3 1/2 hours. Don't accept
"It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
every 3 hours. The Director of Porting's number has been posted for some
carriers; use Google to look for corporate phone #'s at HQ.

= Customers can demand and receive compensation if their carrier has
screwed up their number porting; improperly disconnected their service,
or incorrectly filed a credit bureau complaint.

= If Customer Service refuses to help on a major issue, Executive
Services often is only too happy to help a customer. With a major
complaint, start at the top, not the bottom. Customers should not accept
long wait times when calling 800 numbers. I personally believe anything
above 5 minutes is unacceptable.

= Using web based email to contact a cellular carrier, typically gets a
response in 48 hours to call the 800 number. Many companies have now
outsourced this function to India, where the clerks have zero authority
to resolve problems. Seems like a waste of money to have this function
when it so typically provide no help.

= Buying phones off the web is a hassle with some carriers.
Order fulfillment clerks may not know about this weeks "Free Car
Charger". Do all buying with a Credit Card, so you can ask the bank for
a "Chargeback" if you are improperly charged.

= If you are on an automatic payment plan, and Carrier is taking money
from your credit card improperly for wrong bills, it's trivial to call
your credit card company, report your card lost, and get a new card with
a new number.

= Many carriers' billing software have known issues.
- If you move
- If you change plans
- Changing the date on a contract expiration

= Combined plan discounts (i.e. Southwest Bell landline and Cingular,
Sprint landline and Sprint PCS) may not be the bargain they seem.

= Company stores may not always give best service for problem phones,
and carriers have secret lists of phones with issues that
WILL BE REPLACED if one complains. Make sure you are dealing
with a Company owned store.

= Extended warranties are usually a total rip-off, with the possible
exception if you have a $600 phone and tend to have problems.

= One is much better served to get cellular service through their
employer if possible. Monthly discounts. Discounts on new phone
purchases. Waiver of all activation fees.

= Carriers will give credits for dropped calls, but you have to ask
in some cases.

= Buying accessories from your Carrier is the MOST EXPENSIVE way to get
cases, car chargers, etc. Places like Target or Wal-Mart have good
selections of cellular accessories, typically at half the price or
better.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Joseph <[email protected]> wrote:
>
> > Get a clue and learn how to edit. You reposted the whole freakin'
> > message
>
> You mean like this?
>
<snipped out of courtesy>

This should point out the true trollish nature of Robert to all who didn't
know about it.

Brent Geery wrote:
> On Sun, 08 Feb 2004 00:20:07 -0600, Steven J Sobol
> <[email protected]> wrote:
>
>
>>In alt.cellular.verizon Robert M. <[email protected]> wrote:
>>
>>>In article <[email protected]>,
>>>
>>>
>>>>Don't
>>>>bring them here.
>>>
>>>
>>>What a loon, do you think you are Al Gore and control the internet?
>>
>>I didn't read this copy of your "FAQ" but the one in alt.cellular advocates
>>reporting your credit card stolen if you don't like the cellular carrier's
>>policies, just so you can avoid having them charge you. Of course, this is
>>liable to get people into trouble, but why should you care?
>>
>>As I previously said... Fraud.
>>
>>There are better ways to cancel service than that, but again, why should
>>you care if your advice gets people in trouble?
>
>
> You really sound like a hostile idiot.
>
> He said if someone was singed up with an "auto-pay" plan, they should
> get a new card number, to avoid future unexpected charges from the
> cellular co. I quote:
>
> "If you are on an automatic payment plan, and Carrier is taking money
> from your credit card improperly for wrong bills, it's trivial to call
> your credit card company, report your card lost, and get a new card
> with a new number."
>
> There is nothing fraudulent is reporting your number lost/stolen or
> misused, so the bank will issue a new card number. However, in most
> cases, you just have to request a new number, and they are more then
> happy to give grant one.
>
> What is your problem?
>


Setting legalities aside for a moment, the problem is lying about losing
your damn card - it's not lost, it's just being abused. Grow up, face
the problem as an adult should, and deal with it in an honest and
appropriate manner. Kids and their damn games - go ahead, **** around
with your credit and you're liable to get exactly what you're asking for.

--
jer email reply - I am not a 'ten' ICQ = 35253273
"All that we do is touched with ocean, yet we remain on the shore of
what we know." -- Richard Wilbur

In alt.cellular.verizon Brent Geery <[email protected]> wrote:
>> There are better ways to cancel service than that, but again, why should
>> you care if your advice gets people in trouble?
>
> You really sound like a hostile idiot.

Perhaps you should check his posting history.

Ask about him in alt.cellular.sprintpcs, where he does nothing but troll and
has gone through no fewer than 50 id's to avoid people killfiling him.

> He said if someone was singed up with an "auto-pay" plan, they should
> get a new card number, to avoid future unexpected charges from the
> cellular co. I quote:
>
> "If you are on an automatic payment plan, and Carrier is taking money
> from your credit card improperly for wrong bills, it's trivial to call
> your credit card company, report your card lost, and get a new card
> with a new number."
>
> There is nothing fraudulent is reporting your number lost/stolen or
> misused, so the bank will issue a new card number. However, in most
> cases, you just have to request a new number, and they are more then
> happy to give grant one.

"Lost/stolen" implies that it's lost or stolen. I suppose you could make a
case for "misused."

Instead of cancelling the card, it would make much more sense to call
the bank and tell them not to accept further charges for the merchant, and
explain why. Better yet, dispute the charges when they come in, because the
merchant gets spanked hard by the bank if they have recurring disputes and/or
chargebacks.

Yes, I am a weirdo who believes it's actually not cool to report credit cards
lost when they're not.

(And if you had a problem with a merchant who is automatically taking payments
from your credit card, and you didn't tell them not to first, then I'm sorry,
but you're the idiot, not me. I tend to avoid doing auto-pays for amounts that
are not exactly the same month-to-month, and I've never had a post-pay cellular
bill where one month was billed at exactly the same amount as the previous
month.)

Third, if you had actually *read* Phillipe's posts (Hint: "Robert" isn't his
real name. Actually "Phillipe" isn't either but that seems to be the name he
uses more often than not) -- and I mean his posts other than this one --
you would notice something. This is the same idiot who claims he jumped
ship from SPCS to ATTWS, was telling people in alt.cellular.sprintpcs that
Sprint PCS is a horrible company and AT THE SAME TIME was in alt.cellular.
attws accusing AT&T of fraud. I'm sorry, you want me to trust him?

All he does is encourage people to try to screw Sprint. Mind you, Sprint's
not perfect. I've had problems with them; other people have had problems
with them; they have, in the past, had known issues with customer service.
I haven't had as much trouble as others have, and I, like other regulars
in the SPCS newsgroup, am happy with the service my family is currently
receiving, but they're not perfect.

On the other hand, the (*cough*) "FAQ", while it may have some useful
information, has some stupid advice in it too. I'm referring to the issue
with cancelling the card... yes, I think it *is* stupid, and it *is*
unnecessary. When I've had problems with merchants billing me incorrectly
all I've had to do is dispute the charge. In the most recent case, when it
looked like it might be intentional, I went as far as filing a police complaint
for credit-card fraud with the city where the merchant is headquartered (it's
something I don't intend to ever do again, but this was an extreme case).

But cancel the card? Why? Was the card lost? Was it stolen? No.

Anyhow, my claim of "fraud" stems more from my knowledge of "Robert's" past
actions. He supposedly switched to AT&T and then started spewing the same BS
he was spewing in the Sprint newsgroup and is now back complaining about
Sprint, even though he supposedly ported his number over and left Sprint for
good. I can give you a few of his more frequently-used e-mail addresses if you
want to look up his crap on Google. All he wants to do is cause problems for
whatever cellular carrier he happens to be pissed at on a particular day.

--
JustThe.net Internet & New Media Services, Apple Valley, CA
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED

In article <[email protected]>,
Steven J Sobol <[email protected]> wrote:

> In alt.cellular.verizon Brent Geery <[email protected]>
> wrote:
> >> There are better ways to cancel service than that, but again, why should
> >> you care if your advice gets people in trouble?
> >
> > You really sound like a hostile idiot.
>
> Perhaps

No, Brent Geery has it exactly right.

Mr. Sobol is very hostile to any one that is not also a Blind SprintPCS
apologist loon.