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  1. #1
    bb
    Guest
    > You used to get 30 days to cancel without penalty. How long have you been
    > under contract?


    I was told up front that I had about two weeks to dump the contract.
    The contract began 12.29.03. The first phone failed around the 12th
    of January. It got replaced about a week later (I had to wait days
    for one to come in). When I tried to start fresh after the first
    phone's death & replacement & related delay, I was told that I would
    have to wait months to re-apply if I dropped the existing contract, in
    spite of the fact that I had a bad phone & they had given me a zillion
    incorrect answers that ate up my grace period (& made me drive 150
    miles to the the repair center that told me to go away). About two
    weeks after that, I got the second phone & the family plan nationwide.
    Probably a bad move, in hindsight. I did have enough sense to drop
    the contract to one year from two.

    The dollar estimate I've given is a year's contract: 12 months/year x
    $60/month + (2 x (c. $120/phone)+ $240 penalty for early termination
    of the contract...I hope I'm wrong, but at a layman's first glance the
    contract indicates that I have to pay the term plus a penalty-so if
    I'm wrong & reason cries out that I am, I get to choose 12*$60 or
    $240, but not both, so maybe I'm only down $500 (penalty + 2 locked
    Cingular phones). I'll read the fine print when my glasses don't get
    so steamed up.

    I should note that the phone does work & get signal as long as the
    external antenna remains connected. It's when disconnected & again
    using it's internal antenna that the phone fails.

    I accept that the two phone's failure's might be co-incidental-but I
    strongly suspect that they are not. They exhibit identical and unusual
    symptoms. I can still get service using the internal antenna when
    proximate to some towers: ones that were shown on the Cingular
    coverage maps as 8-900 mhz towers (I might have my 800 & 1900's
    swapped). For the four or five towers in this locale, both phones have
    behaved the same way. Specifically, immediately after removing the
    antenna cable from the external antenna connector, the phone appear to
    stop receiving on one of it's two bands, leaving the other unaffected.
    Also, both phones operated normally if I never use the external
    antenna, but once I use the external jack, both phones failed the same
    way immediately. Both phones would still receive fine if connected
    to the external antenna. This could be co-incidence...maybe.

    Samsung doesn't make an antenna for this phone, appearently. Why then,
    you ask, did they install the external antenna jack? I sure don't
    know. I have one report that Samsung Tech support emailed them saying
    that using the phone's external antenna jack may void the warranty.
    This is NOT in the manual, and it is NOT what their trained salesman
    are saying. So far, no one has replied here saying that they have used
    this model phone's external antenna jack successfully.

    I'm still hoping to hear from someone who made this work as
    represented.


    bb

    >




    See More: Is Samsung x427 phone damaged by using it's external antenna jack?




  2. #2
    Jason Cothran
    Guest

    Re: Is Samsung x427 phone damaged by using it's external antenna jack?


    "bb" <[email protected]> wrote in message
    news:[email protected]
    | > You used to get 30 days to cancel without penalty. How long have you
    been
    | > under contract?
    |
    | I was told up front that I had about two weeks to dump the contract.
    | The contract began 12.29.03. The first phone failed around the 12th
    | of January. It got replaced about a week later (I had to wait days
    | for one to come in). When I tried to start fresh after the first
    | phone's death & replacement & related delay, I was told that I would
    | have to wait months to re-apply if I dropped the existing contract, in
    | spite of the fact that I had a bad phone & they had given me a zillion
    | incorrect answers that ate up my grace period (& made me drive 150
    | miles to the the repair center that told me to go away). About two
    | weeks after that, I got the second phone & the family plan nationwide.
    | Probably a bad move, in hindsight. I did have enough sense to drop
    | the contract to one year from two.
    |
    | The dollar estimate I've given is a year's contract: 12 months/year x
    | $60/month + (2 x (c. $120/phone)+ $240 penalty for early termination
    | of the contract...I hope I'm wrong, but at a layman's first glance the
    | contract indicates that I have to pay the term plus a penalty-so if
    | I'm wrong & reason cries out that I am, I get to choose 12*$60 or
    | $240, but not both, so maybe I'm only down $500 (penalty + 2 locked
    | Cingular phones). I'll read the fine print when my glasses don't get
    | so steamed up.
    |
    | I should note that the phone does work & get signal as long as the
    | external antenna remains connected. It's when disconnected & again
    | using it's internal antenna that the phone fails.
    |
    | I accept that the two phone's failure's might be co-incidental-but I
    | strongly suspect that they are not. They exhibit identical and unusual
    | symptoms. I can still get service using the internal antenna when
    | proximate to some towers: ones that were shown on the Cingular
    | coverage maps as 8-900 mhz towers (I might have my 800 & 1900's
    | swapped). For the four or five towers in this locale, both phones have
    | behaved the same way. Specifically, immediately after removing the
    | antenna cable from the external antenna connector, the phone appear to
    | stop receiving on one of it's two bands, leaving the other unaffected.
    | Also, both phones operated normally if I never use the external
    | antenna, but once I use the external jack, both phones failed the same
    | way immediately. Both phones would still receive fine if connected
    | to the external antenna. This could be co-incidence...maybe.
    |
    | Samsung doesn't make an antenna for this phone, appearently. Why then,
    | you ask, did they install the external antenna jack? I sure don't
    | know. I have one report that Samsung Tech support emailed them saying
    | that using the phone's external antenna jack may void the warranty.
    | This is NOT in the manual, and it is NOT what their trained salesman
    | are saying. So far, no one has replied here saying that they have used
    | this model phone's external antenna jack successfully.
    |
    | I'm still hoping to hear from someone who made this work as
    | represented.
    |
    |

    You don't pay the balance on the contract term plus the ETF, just the ETF
    which is typically $150 per phone.





  3. #3
    bb
    Guest

    Re: Is Samsung x427 phone damaged by using it's external antenna jack?

    The text of the contract says that in Kentucky (& a handful of other
    states), I pay $240 penalty. So I can get out for about $500 then: two
    locked phones, the penalty & two months's service that I've had
    marginal use of.

    I expect I'll have trouble getting this settled fairly, we'll see.

    Stay tuned...

    Thanks for taking the time to consider this.

    bb




    "Jason Cothran" <[email protected]> wrote in message news:<[email protected]>...
    > "bb" <[email protected]> wrote in message
    > news:[email protected]
    > | > You used to get 30 days to cancel without penalty. How long have you
    > been
    > | > under contract?
    > |
    > | I was told up front that I had about two weeks to dump the contract.
    > | The contract began 12.29.03. The first phone failed around the 12th
    > | of January. It got replaced about a week later (I had to wait days
    > | for one to come in). When I tried to start fresh after the first
    > | phone's death & replacement & related delay, I was told that I would
    > | have to wait months to re-apply if I dropped the existing contract, in
    > | spite of the fact that I had a bad phone & they had given me a zillion
    > | incorrect answers that ate up my grace period (& made me drive 150
    > | miles to the the repair center that told me to go away). About two
    > | weeks after that, I got the second phone & the family plan nationwide.
    > | Probably a bad move, in hindsight. I did have enough sense to drop
    > | the contract to one year from two.
    > |
    > | The dollar estimate I've given is a year's contract: 12 months/year x
    > | $60/month + (2 x (c. $120/phone)+ $240 penalty for early termination
    > | of the contract...I hope I'm wrong, but at a layman's first glance the
    > | contract indicates that I have to pay the term plus a penalty-so if
    > | I'm wrong & reason cries out that I am, I get to choose 12*$60 or
    > | $240, but not both, so maybe I'm only down $500 (penalty + 2 locked
    > | Cingular phones). I'll read the fine print when my glasses don't get
    > | so steamed up.
    > |
    > | I should note that the phone does work & get signal as long as the
    > | external antenna remains connected. It's when disconnected & again
    > | using it's internal antenna that the phone fails.
    > |
    > | I accept that the two phone's failure's might be co-incidental-but I
    > | strongly suspect that they are not. They exhibit identical and unusual
    > | symptoms. I can still get service using the internal antenna when
    > | proximate to some towers: ones that were shown on the Cingular
    > | coverage maps as 8-900 mhz towers (I might have my 800 & 1900's
    > | swapped). For the four or five towers in this locale, both phones have
    > | behaved the same way. Specifically, immediately after removing the
    > | antenna cable from the external antenna connector, the phone appear to
    > | stop receiving on one of it's two bands, leaving the other unaffected.
    > | Also, both phones operated normally if I never use the external
    > | antenna, but once I use the external jack, both phones failed the same
    > | way immediately. Both phones would still receive fine if connected
    > | to the external antenna. This could be co-incidence...maybe.
    > |
    > | Samsung doesn't make an antenna for this phone, appearently. Why then,
    > | you ask, did they install the external antenna jack? I sure don't
    > | know. I have one report that Samsung Tech support emailed them saying
    > | that using the phone's external antenna jack may void the warranty.
    > | This is NOT in the manual, and it is NOT what their trained salesman
    > | are saying. So far, no one has replied here saying that they have used
    > | this model phone's external antenna jack successfully.
    > |
    > | I'm still hoping to hear from someone who made this work as
    > | represented.
    > |
    > |
    >
    > You don't pay the balance on the contract term plus the ETF, just the ETF
    > which is typically $150 per phone.




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