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- 04-03-2004, 03:18 PM #1HunterGuest
http://seattlepi.nwsource.com/local/...idtheft02.html
Friday, April 2, 2004
Identity theft feared in Cingular store break-in
SEATTLE POST-INTELLIGENCER STAFF
EVERETT -- More than 600 customers may have had such personal information
as names, Social Security or credit card numbers stolen during a break-in
last week at a Cingular Wireless store at 210 S.W. Everett Mall Way.
The affected customers received letters this week alerting them to the
possibility of identity or bank theft. They include customers who signed
cellular phone contracts and bought products at the store.
The thieves who broke in March 26 stole computers and business records from
a locked storeroom that contained the information, according to John Hofer,
district manager for GoWireless, Cingular's authorized agent.
"We felt it was necessary as a corporation to let our customers know that
this information could have been jeopardized," he said.
None of the customers who have contacted the company so far has been a
victim of fraud, he said.
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- 04-03-2004, 03:26 PM #2Robert M.Guest
Re: Identity theft feared in Cingular store break-in
In article <[email protected]>,
Hunter <[email protected]> wrote:
> Friday, April 2, 2004
>
> Identity theft feared in Cingular store break-in
>
> SEATTLE POST-INTELLIGENCER STAFF
>
> EVERETT -- More than 600 customers may have had such personal information
> as names, Social Security or credit card numbers stolen during a break-in
> last week at a Cingular Wireless store at 210 S.W. Everett Mall Way.
>
> The affected customers received letters this week alerting them to the
> possibility of identity or bank theft. They include customers who signed
> cellular phone contracts and bought products at the store.
Letters? They didn't have the DECENCY to hire some Kelly girls and make
phone calls? Such negligence is ACTIONABLE if any suffers adverse
consequences as a result of the multi day delay in letting folks know.
- 04-03-2004, 03:27 PM #3Robert M.Guest
Re: Identity theft feared in Cingular store break-in
In article <[email protected]>,
Hunter <[email protected]> wrote:
> None of the customers who have contacted the company so far has been a
> victim of fraud, he said.
Like they'd publicize it if they knew. They are now open to MAJOR
lawsuits.
- 04-03-2004, 03:37 PM #4Scott StephensonGuest
Re: Identity theft feared in Cingular store break-in
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Hunter <[email protected]> wrote:
>
> > None of the customers who have contacted the company so far has been a
> > victim of fraud, he said.
>
> Like they'd publicize it if they knew. They are now open to MAJOR
> lawsuits.
No they are not- they were broken into, and information they were legally
entitled to, and obligated to maintain, was stolen from them. Only an
absolute moron like you would immediately think lawsuit. But that is your
answer to everything. People like you are the reason that normal people
have such a hard time getting assistance form these companies. You lie,
whine and take up valuable time that people with real problems could use,
and when all else fails, you immediately threaten some form of legal action.
You openly advocate lying to these companies in order to bypass their
policies, which unfortunately become even harder to deal with because of
morons like you who abuse the system. You are a classic example of 'me
first- **** everybody else'.
- 04-03-2004, 04:03 PM #5Scott StephensonGuest
Re: Identity theft feared in Cingular store break-in
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> Letters? They didn't have the DECENCY to hire some Kelly girls and make
> phone calls? Such negligence is ACTIONABLE if any suffers adverse
> consequences as a result of the multi day delay in letting folks know.
Yes, letters, as required by law. Phone calls- not required by law, and
generally not accepted as a trackable form of communication. No negligence-
not actionable.
- 04-03-2004, 04:40 PM #6The EtobianGuest
Re: Identity theft feared in Cingular store break-in
On Sat, 3 Apr 2004 14:37:47 -0700, "Scott Stephenson"
<[email protected]> wrote:
>> Like they'd publicize it if they knew. They are now open to MAJOR
>> lawsuits.
>
>No they are not- they were broken into, and information they were legally
>entitled to, and obligated to maintain, was stolen from them. Only an
>absolute moron like you would immediately think lawsuit.
No they had a duty to inform their customers the *minute* they knew
their personal information was compromised. They also have a duty to
assist any customer who suffers *ANY* loss arising from that theft.
What happens if a particular customer's credit history could have been
saved, but wasn't because of a week or more delay in attempting to
contact that customer, his refinancing falls through? Or the car loan
is denied?
- 04-03-2004, 04:45 PM #7Robert M.Guest
Re: Identity theft feared in Cingular store break-in
> On Sat, 3 Apr 2004 14:37:47 -0700, "Scott Stephenson"
> <[email protected]> wrote:
>
> >> Like they'd publicize it if they knew. They are now open to MAJOR
> >> lawsuits.
> >
> >No they are not- they were broken into, and information they were legally
> >entitled to, and obligated to maintain, was stolen from them.
Maintain and keep secure. Hence their liability.
- 04-03-2004, 04:46 PM #8Robert M.Guest
Re: Identity theft feared in Cingular store break-in
In article <[email protected]>,
The Etobian <[email protected]> wrote:
> On Sat, 3 Apr 2004 14:37:47 -0700, "Scott Stephenson"
> <[email protected]> wrote:
>
> >> Like they'd publicize it if they knew. They are now open to MAJOR
> >> lawsuits.
> >
> >No they are not- they were broken into, and information they were legally
> >entitled to, and obligated to maintain, was stolen from them. Only an
> >absolute moron like you would immediately think lawsuit.
>
> No they had a duty to inform their customers the *minute* they knew
> their personal information was compromised. They also have a duty to
> assist any customer who suffers *ANY* loss arising from that theft.
>
> What happens if a particular customer's credit history could have been
> saved, but wasn't because of a week or more delay in attempting to
> contact that customer, his refinancing falls through? Or the car loan
> is denied?
Cingular be Customer Friendly? Or responsible, when it might cost them a
few bucks. Come on.
- 04-03-2004, 05:14 PM #9Scott StephensonGuest
Re: Identity theft feared in Cingular store break-in
"The Etobian" <[email protected]> wrote in message
news:[email protected]...
>
> No they had a duty to inform their customers the *minute* they knew
> their personal information was compromised. They also have a duty to
> assist any customer who suffers *ANY* loss arising from that theft.
Did I miss the part where they said that they were leaving the customers out
in the cold on this?
- 04-03-2004, 05:17 PM #10Scott StephensonGuest
Re: Identity theft feared in Cingular store break-in
"Robert M." <[email protected]> wrote in message
news:[email protected]...
>
>
> Maintain and keep secure. Hence their liability.
Maintained and secured in a LOCKED room in a LOCKED store. No liability,
other than to notify the affected customers that a theft had occurred. Do a
google on Wells Fargo- you'll see the same thing happened to them not too
long ago.
- 04-03-2004, 06:51 PM #11The EtobianGuest
Re: Identity theft feared in Cingular store break-in
On Sat, 3 Apr 2004 16:14:58 -0700, "Scott Stephenson"
<[email protected]> wrote:
>
>"The Etobian" <[email protected]> wrote in message
>news:[email protected]...
>
>>
>> No they had a duty to inform their customers the *minute* they knew
>> their personal information was compromised. They also have a duty to
>> assist any customer who suffers *ANY* loss arising from that theft.
>
>Did I miss the part where they said that they were leaving the customers out
>in the cold on this?
>
Not permanently, but there seems to have been a lag between
recognition that the theft occurred and notification to affected
customers. I didn't say they were leaving the customers out in the
cold, but my point was that any undue delay in providing notification
increased exposure to affected customers' credit.
- 04-03-2004, 07:41 PM #12Scott StephensonGuest
Re: Identity theft feared in Cingular store break-in
"The Etobian" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 3 Apr 2004 16:14:58 -0700, "Scott Stephenson"
> <[email protected]> wrote:
>
> >
> >"The Etobian" <[email protected]> wrote in message
> >news:[email protected]...
> >
> >>
> >> No they had a duty to inform their customers the *minute* they knew
> >> their personal information was compromised. They also have a duty to
> >> assist any customer who suffers *ANY* loss arising from that theft.
> >
> >Did I miss the part where they said that they were leaving the customers
out
> >in the cold on this?
> >
> Not permanently, but there seems to have been a lag between
> recognition that the theft occurred and notification to affected
> customers. I didn't say they were leaving the customers out in the
> cold, but my point was that any undue delay in providing notification
> increased exposure to affected customers' credit.
>
Now, let me get this straight- the information taken were things like names,
addresses, SS#, and credit card #'s. Now, other than cancelling credit
cards (which are going to be protected anyway), just what would these people
have done about the other information in that week. Moved? Changed names?
- 04-03-2004, 07:55 PM #13Robert M.Guest
Re: Identity theft feared in Cingular store break-in
In article <[email protected]>,
The Etobian <[email protected]> wrote:
> On Sat, 3 Apr 2004 16:14:58 -0700, "Scott Stephenson"
> <[email protected]> wrote:
>
> >
> >"The Etobian" <[email protected]> wrote in message
> >news:[email protected]...
> >
> >>
> >> No they had a duty to inform their customers the *minute* they knew
> >> their personal information was compromised. They also have a duty to
> >> assist any customer who suffers *ANY* loss arising from that theft.
> >
> >Did I miss the part where they said that they were leaving the customers out
> >in the cold on this?
> >
> Not permanently, but there seems to have been a lag between
> recognition that the theft occurred and notification to affected
> customers. I didn't say they were leaving the customers out in the
> cold, but my point was that any undue delay in providing notification
> increased exposure to affected customers' credit.
Exactly. A Customer Friendly outfit, would have instantly hired Kelly
Girls and started telephoning Customers so they would know the same day,
not 3 or more days later when they got their mail.
- 04-03-2004, 08:53 PM #14Mr.ExcitementGuest
Re: Identity theft feared in Cingular store break-in
8 days between the time of the break in and the time I rec'd the letter.
"The Etobian" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 3 Apr 2004 16:14:58 -0700, "Scott Stephenson"
> <[email protected]> wrote:
>
> >
> >"The Etobian" <[email protected]> wrote in message
> >news:[email protected]...
> >
> >>
> >> No they had a duty to inform their customers the *minute* they knew
> >> their personal information was compromised. They also have a duty to
> >> assist any customer who suffers *ANY* loss arising from that theft.
> >
> >Did I miss the part where they said that they were leaving the customers
out
> >in the cold on this?
> >
> Not permanently, but there seems to have been a lag between
> recognition that the theft occurred and notification to affected
> customers. I didn't say they were leaving the customers out in the
> cold, but my point was that any undue delay in providing notification
> increased exposure to affected customers' credit.
>
- 04-03-2004, 08:58 PM #15Mr.ExcitementGuest
Re: Identity theft feared in Cingular store break-in
They (we) would have called the 3 major credit agencies and put a fraud
watch on their SSN's and got their names off of the pre-approved credit card
mailings list. They would have also called the SS Administration and had
THEM flag the number for fraud.
Yep, that's what "they" are supposed to do. I'm surprised you didn't know
that, as you seem to know alot.............. maybe even everything?
"Scott Stephenson" <[email protected]> wrote in message
news:[email protected]...
>
> "The Etobian" <[email protected]> wrote in message
> news:[email protected]...
> > On Sat, 3 Apr 2004 16:14:58 -0700, "Scott Stephenson"
> > <[email protected]> wrote:
> >
> > >
> > >"The Etobian" <[email protected]> wrote in message
> > >news:[email protected]...
> > >
> > >>
> > >> No they had a duty to inform their customers the *minute* they knew
> > >> their personal information was compromised. They also have a duty to
> > >> assist any customer who suffers *ANY* loss arising from that theft.
> > >
> > >Did I miss the part where they said that they were leaving the
customers
> out
> > >in the cold on this?
> > >
> > Not permanently, but there seems to have been a lag between
> > recognition that the theft occurred and notification to affected
> > customers. I didn't say they were leaving the customers out in the
> > cold, but my point was that any undue delay in providing notification
> > increased exposure to affected customers' credit.
> >
>
> Now, let me get this straight- the information taken were things like
names,
> addresses, SS#, and credit card #'s. Now, other than cancelling credit
> cards (which are going to be protected anyway), just what would these
people
> have done about the other information in that week. Moved? Changed
names?
>
>
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