ATTWS phone number list?

Lists like this should be compiled for the other carriers also.

http://www.sprintpcsinfo.com
has a SprintPCS list.


In article <iBxmc.43750$I%1.2836129@attbi_s51>,
"danska" <[email protected]> wrote:

> "Paul Schreiber" <[email protected]> wrote in message
> news:[email protected]...
> > Someone posted a list of phone numbers here:
> > http://www.neisz.com/attws/index.cfm
> >
> > However the page is now 404.
> >
> > anyone save a copy?
> >
> >
> > Paul
>
> Enjoy!
>
> Necessary Numbers
> Who?: Number: Purpose:
> Terms & Conditions (800) 217-1624 transfer the customer here at
> end of sale
> Manual Review (888) 784-4275 Vision / Lightbridge order credit
> worthiness evaluation
> Us ! (800) 342-3212
> ext: xxxx geez!! if you don't know by now!...
> Secondary Sales Support (800) 866-1514 Less than 30 days,
> business, personal, and web order support.
> Vision TDMA Order help (877) 882-6046 for help & information when
> placing Vision TDMA orders
> Vision GSM Order help (877) 877-6420 for help & information when
> placing Vision GSM orders
> Data Support (GPRS) (800) 552-3373 Data Support - Black Berry,
> Palm, etc.
> GSM Help Desk (800) 450 2005 3G Trouble Ticket Escalation Help
> GSM Service Department (866) 772-5413 Help for GSM equipment &
> services.
> Customer Care
> 2G (TDMA) (800) 888-7600 OK to give to Customers
> Customer Care
> 3G (GSM) (888) 799-1305 OK to give to Customers
> Customer Care
> Enterprise (800) 999 5445 Big Business Customer care - try to get
> Janice Folb
> @ ext 00653 - excellent service.
> Customer Care
> GSM (866) 293-4634 OK to give to Customers
> Customer Care
> Pocket Net (888) 844-9136 Pocket Net Support
> Customer Care
> CC Recheck (866) 522-8484 Recheck Credit Card
> Customer Care
> Telecorp (877) 217-8125 Telecorp Customer Care - also (800)
> 234-5448
> Customer Care - Spanish (877) 758-4839 for Spanish Speaking
> Customers
> Customer Care: Prepaid (800) 361-1265 Help for Prepaid phone
> Customers
> Insurance -
> Lock Line Insurance (800) 288 4678 ATTWS insurance plans for lost,
> damaged, or stolen phone coverage. ($1.99 for electrical or mechanical -
> $3.99 for $35 deductible on stolen, lost or damaged. - $4.99 for both of the
> above)
> Customer Care
> TDMA (Back Door) (800) 542-3843 Do NOT give to Customers
> Customer Care -
> National Service
> Transfer Team (888) 668-3297 "Customer-on-the-move" for Customers
> moving from one area code to another, or state to state.
> Customer Care - Motorola (800) 331-6456 Motorola Customer Care for
> MPX 200 smart phone.
> Customer Care - Treo 600 (877) 426-3777 Handspring Technical
> support for the Treo 600
> Customer Care: Wi Fi (866) 896-9434 WiFi - wireless networking
> 802.11 - support
> VBS Care (800) 999-5445 VBS Care
> Fraud (800) 221-7377 To report suspected fraud
> Mis-Directed Care Call:
> ATT Residential L.D. (800) 222-0300 ATT Residential L.D.
> Mis-Directed Care Call:
> PrePaid to Post Paid (866) 269-6980 PrePaid to Post Paid
> Mis-Directed Care Call:
> Post Paid to PrePaid (800) 361-1265 Post Paid to PrePaid
> Mis-Directed Care Call:
> Website Orders (800) 423-9672 ATT Internet Orders (800) 423-9672
> Mis-Directed Care Call:
> AT&T Wireless
> Online Order Inquiries (866) 391- 0749 AT&T Wireless Online Order
> Inquiries (this is the number on the website)
> Mis-Directed Care Call:
> Mobile Assist (866) 227-1869
> (866-CAR-1TOW) ATTWS Vehicle Mobile Assist number to call from land
> line. Usually access through #TOW on the cell phone.
> Mis-Directed Care Call:
> AT&T Broadband (888) 824-8101 Broadband Internet access via
> landline
> Mis-Directed Admin Call:
> Legal Department (800) 635 6840
> option 1 If any law enforcement official calls in and needs our Legal
> Dept., Court Ordered Subpoena, or Search Warrants. Fax is: (800) 938-4715.
> Or by mail to: Custodian of Records, AT&T Wireless Services, PO Box
> 24679,West Palm Beach FL 33416.
> LNP - PAG (800) 243-6530 Porting Administration Group
> LNP -
> Specialty
> Representative Line (800) 838-9761 During a COAM, if the customer
> wants to wait for the 3 hours for the port to complete, before they pull
> their SIM chip out of their existing phone and install the ATT SIM.
> LNP -
> Vision Callback Team
> for order failure (877) 882-6046 Determine the status of the order
> using VISION, or to see if the activation is complete using AXYS or Siebel.
> If VISION notes show the order failed due to an issue with the customer
> information (ie: invalid address, declined credit card, missing customer
> information). The caller should be transferred to the VISION callback team.
> VISION callback hours Monday - Saturday 6:00 A.M. to 11:00 P.M. (central)
> Sunday 11:00 A.M. to 9:00 P.M. (central)
> LNP -
> Vision Callback Team
> for order failure (877) 882-6046 Customer is not able to place or
> receive any calls: Customer should be able to place calls immediately and
> may have to wait a few hours after number port initiation to receive inbound
> calls. If a caller cannot place or receive calls there could be a number of
> issues. Proceed with the below guidelines to assist. Begin by checking the
> status of the order in VISION. If the order is not complete due to customer
> information (ie: invalid address, declined credit card, missing customer
> information). The caller should be transferred to the VISION callback team.
> LNP -
> DMDR-LNP team
> for porting failures (800) 838-9761 Determine the status of the
> order using VISION, or to see if the activation is complete using AXYS or
> Siebel.If the VISION notes show that there is a problem with the number
> porting or shows as "complete" in VISION but not activated in AXYS or Siebel
> (ie: VISION notes shows the one-time charge and the order as "complete" but
> the caller cannot receive inbound calls). Any order that shows as "complete"
> but the customer cannot receive inbound calls is a sign of porting failure.
> The caller should be transferred to the DMDR-LNP team. DMDR-LNP team hours
> Monday - Friday 7:00 A.M. to 11:00 P.M. (central) Saturday - Sunday 10:00
> A.M. to 9:00 P.M. (central).
> LNP -
> DMDR-LNP team
> for porting failures (800) 838-9761 If a customer who activated
> using LNP cannot receive inbound calls there is a chance that there is a
> porting issue. To determine how to assist the caller, do the following.
> Begin by placing the customer on hold and dialing the MIN/MSISDN of the
> wireless phone to see if the call can be received. If the call is received
> by the customers' wireless phone, assist the caller by familiarizing them
> with the phone and make sure that the ring tone is set. If the call does not
> go through the wireless phone the porting of the number is either in
> progress or failed. Transfer the caller to the DMDR-LNP team. DMDR-LNP team
> hours Monday - Friday 7:00 A.M. to 11:00 P.M. (central) Saturday - Sunday
> 10:00 A.M. to 9:00 P.M. (central)
> LNP -
> DMDR-LNP team (800) 838-9761 Customer is not able to place or
> receive any calls: Customer should be able to place calls immediately and
> may have to wait a few hours after number port initiation to receive inbound
> calls. If a caller cannot place or receive calls there could be a number of
> issues. Proceed with the below guidelines to assist. If the VISION order is
> 'complete' but there is not an account in AXYS or Siebel, transfer the
> caller to the DMDR-LNP team at 800-838-9761.
> LNP -
> TDMA DMDR-SSG team (800) 866-1514 Customer is not able to place or
> receive any calls: Customer should be able to place calls immediately and
> may have to wait a few hours after number port initiation to receive inbound
> calls. If a caller cannot place or receive calls there could be a number of
> issues. Proceed with the below guidelines to assist. If the VISION TDMA
> order is 'complete' and there is an account in AXYS or Siebel, transfer the
> caller to the DMDR-SSG team. DMDR-SSG team hours Monday - Saturday 6:00 A.M.
> to 12:00 P.M. (central) Sunday 10:00 A.M. to 8:00 P.M. (central)
> LNP -
> GSM DMDR-SSG team (800) 868-8415 Customer is not able to place or
> receive any calls: Customer should be able to place calls immediately and
> may have to wait a few hours after number port initiation to receive inbound
> calls. If a caller cannot place or receive calls there could be a number of
> issues. Proceed with the below guidelines to assist. If the VISION GSM order
> is 'complete' and there is an account in AXYS or Siebel, transfer the caller
> to the DMDR-SSG team. DMDR-SSG team hours Monday - Saturday 6:00 A.M. to
> 12:00 P.M. (central) Sunday 10:00 A.M. to 8:00 P.M. (central)
> NBO (800) 388-3235 National Business Ordering Center - for
> decisioning manual review credit applications when a FAN account is
> involved. Use menu choices for TDMA or GSM
> NBO Business Accounts (888) 444-4410 Foundation Accounts
> New Account Services
> (NAS) (888) 288-4202 (prompts both TDMA & GSM)
> New Account Services
> (NAS) (backdoor) (888) 784-4275 NAS New Account Services (backdoor)
> Vision Sales Support (800) 215-1736 Vision Sales Support
> Vision TDMA Sales Support (800) 868-3975 first 30 days
> Vision GSM Sales Support (877) 400-1080 (option 4) / first 30 days
> Migrations (866) 626-9620 for existing Customers wanting to
> change/upgrade plans or equipment
> Prepaid Migrations (866) 269-6980 for existing Prepaid phone
> Customers wanting to change/upgrade plans or equipment
> Accounts Receivable (800) 544-3859 for Customers with problems on
> their bill. (Receivables Management)
> Change Financial
> Responsibility (800) 298-2158 for Customers wanting to change the
> "bill to" part of their agreements
> Distribution (800) 462-0275 ?
> Telecorp (Memphis Center) (877) 427-4000 ? also (800)566-8482
> Accessories Sales Center (888) 933-1212 Sales Accessories center
> Federal Express (800) 463-3339 Federal Express
> ATTWS Corp Head Quarters (425) 580-6000 16221 NE 72nd Way
> World Connect (916) 843-4685 free service - Customer must already
> have International Roaming service.
> AT&T International (800) 335-4685 AT&T International (800)
> 335-4685
> International Roaming
> Validate (800) 455 1503 To validate an account for International
> Calling

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› See More: ATTWS phone number list?

In article <[email protected]>,=20
[email protected] says...
>=20
> http://www.sprintpcsinfo.com
> has a SprintPCS list.
>=20
>=20

Way to go, Rich, not answering the question asked.

I haven't seen one for ATTWS.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them