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  1. #1
    ADAM
    Guest
    When I signed the contract for my Cingular plan, I believe it was for 500
    anytime minutes, 3000 night / weekend minutes, and the sales person "added"
    150 anytime minutes / month "in the bucket". I recently noticed those
    minutes have been removed from my account. Upon calling cust service, they
    said the minutes were only for the term of the contract (one year) and are
    now gone. Has this happened to anybody else? Thanks.





    See More: minutes "in the bucket" expired?




  2. #2
    Dave C.
    Guest

    Re: minutes "in the bucket" expired?


    "ADAM" <[email protected]> wrote in message
    news:%[email protected]
    > When I signed the contract for my Cingular plan, I believe it was for 500
    > anytime minutes, 3000 night / weekend minutes, and the sales person

    "added"
    > 150 anytime minutes / month "in the bucket". I recently noticed those
    > minutes have been removed from my account. Upon calling cust service,

    they
    > said the minutes were only for the term of the contract (one year) and are
    > now gone. Has this happened to anybody else? Thanks.
    >


    Rollover minutes expire after one year if not used. -Dave





  3. #3
    RÝbert M.
    Guest

    Re: minutes "in the bucket" expired?

    In article <%[email protected]>,
    "ADAM" <[email protected]> wrote:

    > When I signed the contract for my Cingular plan, I believe it was for 500
    > anytime minutes, 3000 night / weekend minutes, and the sales person "added"
    > 150 anytime minutes / month "in the bucket". I recently noticed those
    > minutes have been removed from my account. Upon calling cust service, they
    > said the minutes were only for the term of the contract (one year) and are
    > now gone. Has this happened to anybody else? Thanks.


    What does it say ion the contract. Don't be so quick to accept such
    nonsense. ESCALATE.



  4. #4
    Steve Larson
    Guest

    Re: minutes "in the bucket" expired?

    I used to have 50 bonus minutes that Customer Service granted me several
    years ago, which were supposed to be "lifetime" bonus minutes. Recently
    they told me if I changed from TDMA to GSM, the bonus minutes would be no
    longer available. I discovered that Cingular management has yanked most of
    the ability from Customer Service to do their jobs, other than just
    providing trivial information. Customer Service no longer has the ability
    to do those types of special arrangements or customer incentives, as they've
    gone back to a "by the book" approach. Sounds to me like a new management
    team has come in with their own hair-brained ideas just to make themselves a
    name, and just for the sake of making a change to look like they're doing
    something. It will change back when this management group is flushed for
    the next great team of rocket scientists.


    "ADAM" <[email protected]> wrote in message
    news:%[email protected]
    > When I signed the contract for my Cingular plan, I believe it was for 500
    > anytime minutes, 3000 night / weekend minutes, and the sales person

    "added"
    > 150 anytime minutes / month "in the bucket". I recently noticed those
    > minutes have been removed from my account. Upon calling cust service,

    they
    > said the minutes were only for the term of the contract (one year) and are
    > now gone. Has this happened to anybody else? Thanks.
    >
    >






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