One complaint about Cingular...

Their customer service hours are terrible. They really need to be 24/7.
These are multi-billion dollar companies and really need to go to 24/7
hours. People don't stop using cell phones or stop working.

---

› See More: One complaint about Cingular...

Of course...there are plenty companies that work 24/7. I won't answer your
specific question because it was full blown sarcasm and you know it's done.


"Joseph" <[email protected]> wrote in message
news:[email protected]...
> On Sun, 5 Sep 2004 19:56:42 -0400, "Killer Madness"
> <[email protected]> wrote:
>
> >Their customer service hours are terrible. They really need to be 24/7.
> >These are multi-billion dollar companies and really need to go to 24/7
> >hours. People don't stop using cell phones or stop working.
>
> But they need to go home to sleep! You wouldn't expect them to have a
> night crew would you, hmm?
> - - - - - - - - - - - - - - - - - - - - - - - - - -
>

>But they need to go home to sleep! You wouldn't expect them to have a
>night crew would you, hmm?

Actually, YES!

They are selling a 24 hours a day 7 day a week service and need Customer
Service at all the hours that they sell for!

This is my biggest complaint

--
John S.
e-mail responses to - john at kiana dot net

On Mon, 6 Sep 2004 02:03:12 -0400, "Killer Madness"
<[email protected]> wrote:

>Of course...there are plenty companies that work 24/7. I won't answer your
>specific question because it was full blown sarcasm and you know it's done.

Sorry, I don't play Jeopardy very well. Me sarcastic? Nah, never.

- - - - - - - - - - - - - - - - - - - - - - - - - -

>Then switch to another carrier. That's the only way Cingular will really get
>the message.

Do you suppose that we could all the millions to switch at once and TELL
Cingular that is why they are switching?

I suspect that that would be the only way they would get the message!

--
John S.
e-mail responses to - john at kiana dot net

>Well, with the purchase of ATTWS, Cingular will get an existing overnight
>work force doing Customer Service. Perhaps we can encourage them to keep it?

We have to hope!

--
John S.
e-mail responses to - john at kiana dot net

Joseph wrote:
> On Mon, 6 Sep 2004 02:03:12 -0400, "Killer Madness"
> <[email protected]> wrote:
>
>> Of course...there are plenty companies that work 24/7. I won't
>> answer your specific question because it was full blown sarcasm and
>> you know it's done.
>
> Sorry, I don't play Jeopardy very well. Me sarcastic? Nah, never.
>
> - - - - - - - - - - - - - - - - - - - - - - - - - -

Well, with the purchase of ATTWS, Cingular will get an existing overnight
work force doing Customer Service. Perhaps we can encourage them to keep it?

John C.

"John Cummings" <[email protected]> wrote in message
news:5W__c.106777$%[email protected]...
> Joseph wrote:
>> On Mon, 6 Sep 2004 02:03:12 -0400, "Killer Madness"
>> <[email protected]> wrote:
>>
>>> Of course...there are plenty companies that work 24/7. I won't
>>> answer your specific question because it was full blown sarcasm and
>>> you know it's done.
>>
>> Sorry, I don't play Jeopardy very well. Me sarcastic? Nah, never.
>>
>> - - - - - - - - - - - - - - - - - - - - - - - - - -
>
> Well, with the purchase of ATTWS, Cingular will get an existing overnight
> work force doing Customer Service. Perhaps we can encourage them to keep
> it?
>
> John C.
>
>
India is 10.5 hours ahead of the USA. Set up a customer service center there
and they would be working days, but talking to US customers at night.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on 06 Sep 2004 14:33:05 GMT,
[email protected]pamfree (John S.) wrote:

>>Then switch to another carrier. That's the only way Cingular will really get
>>the message.
>
>Do you suppose that we could all the millions to switch at once and TELL
>Cingular that is why they are switching?
>
>I suspect that that would be the only way they would get the message!

I have no doubt that Cingular pays close attention to the number of defections
and to the reasons for those defections. Carriers know that we may complain
about customer service, but in reality we usually switch for reasons of price,
not customer service.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

I have used customer service on a number of occasions and can find nothing
about which to complain. The representatives have been exceedingly helpful,
friendly, and apologetic almost to the point of being obnoxious for any
delays or inability to immediately solve a problem. the only conclusion I
can reach from reading this thread and a few others on this newsgroup is
that some people are impatient or have unreasonable expectations.

friendly and "John S." <[email protected]> wrote in message
news:[email protected]...
> >But they need to go home to sleep! You wouldn't expect them to have a
> >night crew would you, hmm?
>
> Actually, YES!
>
> They are selling a 24 hours a day 7 day a week service and need Customer
> Service at all the hours that they sell for!
>
> This is my biggest complaint
>
> --
> John S.
> e-mail responses to - john at kiana dot net

Killer Madness wrote:
>
> Their customer service hours are terrible. They really need to be 24/7.
> These are multi-billion dollar companies and really need to go to 24/7
> hours. People don't stop using cell phones or stop working.


They obviously don't care. They will not start caring until enough of us
vote with our feet. Number portability was supposed to cause a decrease
in rates. Maybe enough time has not passed, but I cannot wait until the
cellular phone companies are hurting and have to cut prices.

Their research has shown that $39.95 is the working price point for
subscribers. That's too much money. They're gouging. We'll see what
their real margins are when they have to compete.

The good news is that the customer service cannot get much worse. I just
stood in line for 48 minutes to get a snotty woman who couldn't care
less that I have been with Cingular since 1997.

You guys have off-hours tech support; which is better than nothing (unless
they stopped that since I left last spring).

Chris

"John Cummings" <[email protected]> wrote in message
news:5W__c.106777$%[email protected]...
> Joseph wrote:
>> On Mon, 6 Sep 2004 02:03:12 -0400, "Killer Madness"
>> <[email protected]> wrote:
>>
>>> Of course...there are plenty companies that work 24/7. I won't
>>> answer your specific question because it was full blown sarcasm and
>>> you know it's done.
>>
>> Sorry, I don't play Jeopardy very well. Me sarcastic? Nah, never.
>>
>> - - - - - - - - - - - - - - - - - - - - - - - - - -
>
> Well, with the purchase of ATTWS, Cingular will get an existing overnight
> work force doing Customer Service. Perhaps we can encourage them to keep
> it?
>
> John C.
>
>

Wrong. Cingular has taken steps to limit what their CSRs can do for their
customers. The latest downgrade in service was on August 1st, when they
shut down their service centers in the retail stores, and forced their
customers to use mail-order phone repair/replacement for warranty
repair/replacement. Wouldn't be so bad if they overnighted you a free
replacement phone right away, but it takes up to a week to get one shipped
out. Meantime, no working phone until the new one arrives. Poor, very
poor. They also don't give a customer service email to receive feedback
about this new policy. Kind of convenient for them. The execs can say the
new program works great because they've received no complaints. Note that
every one of Cingular's competitors provide a customer service email
address.

"Stephen R. Conrad" <[email protected]> wrote in message
news:[email protected]...
>I have used customer service on a number of occasions and can find nothing
> about which to complain. The representatives have been exceedingly
> helpful,
> friendly, and apologetic almost to the point of being obnoxious for any
> delays or inability to immediately solve a problem. the only conclusion I
> can reach from reading this thread and a few others on this newsgroup is
> that some people are impatient or have unreasonable expectations.
>
> friendly and "John S." <[email protected]> wrote in message
> news:[email protected]...
>> >But they need to go home to sleep! You wouldn't expect them to have a
>> >night crew would you, hmm?
>>
>> Actually, YES!
>>
>> They are selling a 24 hours a day 7 day a week service and need Customer
>> Service at all the hours that they sell for!
>>
>> This is my biggest complaint
>>
>> --
>> John S.
>> e-mail responses to - john at kiana dot net
>
>

No, it's just that when I have the time to call customer servive they're
always closed! Their website is open 24/7 and they take orders 24/7, so why
not have a customer service department open 24/7 or at least EVERYDAY...like
Verizon. I mean they can add a shift to accomodate this...it's not brain
surgery here.

"Stephen R. Conrad" <[email protected]> wrote in message
news:[email protected]...
> I have used customer service on a number of occasions and can find nothing
> about which to complain. The representatives have been exceedingly
helpful,
> friendly, and apologetic almost to the point of being obnoxious for any
> delays or inability to immediately solve a problem. the only conclusion I
> can reach from reading this thread and a few others on this newsgroup is
> that some people are impatient or have unreasonable expectations.
>
> friendly and "John S." <[email protected]> wrote in message
> news:[email protected]...
> > >But they need to go home to sleep! You wouldn't expect them to have a
> > >night crew would you, hmm?
> >
> > Actually, YES!
> >
> > They are selling a 24 hours a day 7 day a week service and need Customer
> > Service at all the hours that they sell for!
> >
> > This is my biggest complaint
> >
> > --
> > John S.
> > e-mail responses to - john at kiana dot net
>
>

Always running away from problems isn't the best way to be....is that what
you do?

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Sun, 5 Sep 2004 19:56:42
> -0400, "Killer Madness" <[email protected]> wrote:
>
> >Their customer service hours are terrible. They really need to be 24/7.
> >These are multi-billion dollar companies and really need to go to 24/7
> >hours. People don't stop using cell phones or stop working.
>
> Then switch to another carrier. That's the only way Cingular will really
get
> the message.
>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>