I loath Cingular

In article <Ckp0d.169184$mD.130350@attbi_s02>,
"Turbocane" <[email protected]> wrote:

> > I didn't say gut jobs (whatever that is), I said CS. You clearly lack
> such
> > experience, or you'd know what I was talking about. They have to put up
> with
> > incredible amounts of grief and frustration. Most don't last more than a
> few
> > months before they get fed up and quit, and finding replacements is damn
> > difficult.
>
> That is just an excuse and you don't know me you just make a lot of unfound
> assumptions because for some reason you love Cingular.

No, it's because he doesn't know you but he has to pretend to know
everything in the world, so he just makes assumptions and operates as if
those assumptions are facts.

See, John Navas believes his own hype--that whatever comes out of his
mouth must be true, by dint of having come out of his mouth.

---

› See More: I loath Cingular

======================================================================
* Reply by Jack D. Russell, Sr. <[email protected]>
* Newsgroup: alt.cellular.cingular
* Reply to: All; "1234" <[email protected]>
* Date: Fri, 10 Sep 2004 18:08:52 -0500 GMT
* Subj: Re: I loath Cingular
======================================================================

>>[Sorry, skipped]

>Why? I'm just stating my opinion.

I included the parts of your post that I was replying to. I snipped the
other parts. That doesn't mean that I didn't read the other parts.Just
that I see no sense in arguing about another's opinion. Your opinions
are just as valid as everyone else's, and usually nothing anyone says is
going to change it. So....
[Sorry, skipped]

>>So...if someone only has good experiences with a company's customer
>>service, they're a shill?

>Nope. I feel if someone like me *****es as loud as I do, then they
>should also voice, just as loud, good vibes with companies. Dell,
>for one, I buy/suggest PCs on a daily basis, to those who BUY what
>I tell them. I say Dell. NO ONE has problems. I also don't let
>MY opinion of Dell blind me to how others have had problems with
>them.

>But the reply to the my post seemed way too much like the bull****
>crap
>I hear whenever I need deal with Cingular. I didn't call him a
>shill,
>AND if you hadn't <sniped> my post, you'd see what I did say:

>>>Do you work for them..? I mean, that last post was pure
>>>shill-like..

I saw what you said. My judicious snipping didn't change anything. I
took your comment to be based on the whole of your argument and not just
one sentence. So I asked what I asked.

[Sorry, skipped]

--
Jack

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 10 Sep 2004 16:17:55
-0400, 1234 <[email protected]> wrote:

>>>... I also don't let
>>>MY opinion of Dell blind me to how others have had problems with them.
>
>>I don't either.
>
>Then why the venom?

No venom here.

>I mean, I don't hang around the Dell
>groups answering every post in the company's favor.

I don't either.

>>>>>Do you work for them..? I mean, that last post was pure shill-like..
>
>>In other words, you did.
>
>no no no. I said that what was posted was "..shill like..".
>
>I N-E-V-E-R called anyone a shill.

"A rose by any other name..."

>I just asked if the poster
>worked for Cingular..not a bad thing.

In context, more of an accusation.

>He answered, I said 'ok'.

You're actually upped the rhetoric.

>>That would be a microcell, not an amp.
>
>what-flocking-ever. My work is audio tubes, so I used those words..
>
>Same thing.

No -- big difference.

>BTW, you never answered the ??? waffle-ing ?

I guess I must have missed it.

>>What's wrong with that? It's common industry practice, and for good reason.
>
>WHAT good reason could it be.

To have good service in the store in order to be able to demonstrate phones.

>And now tell me that's a correct practice and legal in my state..

It is.

>I'm sorry to of called you a shill. You are not THAT good..

As I said. Thanks for making that clear.

Grow up.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 10 Sep 2004 16:55:24
-0400, 1234 <[email protected]> wrote:

>>My response was about your style, as reflected in how you write ("now I know
>>you're insane", "EVERYBODY", "I get upset", "they have to", "bull**** lies",
>>"upset customer").
>
>Sorry, unless you have been there, you have no idea..it IS that way..

No it's not.

>>You can, of course, but it's counterproductive. When you yell at them,
>>they're not inclined to be nice back. That's human nature. I suspect you'd
>>act the same way (or worse).
>
>IF you had read, I always start out all nice calm, then after the same
>crap, being hung up on, etc, folks get tired of being lied to.

Sorry, but that's no excuse, not to mention counterproductive.

>HERE is an example. Last time I bothered to talk to the almighty joke
>"..office of the president..", I explained that in the last 90 days,
>I tried to call out to * 911 * to get help in auto accidents.
>
>BOTH times, it was within 800 ft (FEET!) of the new Corp Cingular store..

Irrelevant. Stores aren't cells.

>I couldn't get enough of a signal to call out... I used a pay phone.
>
>I explained this, and the O/oP <chuckle> stated they cannot promise
>a clear signal 24/7. NOTHING else. They thought it was "..odd.."
>
>Deal calmly with THAT...

Wouldn't upset me in the slightest.

>>And I stand by what I say, that being nice is far more effective than being
>>not nice.
>
>Tried that, been there, works till it gets too tough for the flunky to handle..

And I stand by what I say, that being nice is [always] far more effective than
being not nice.

>>Not a good excuse IMHO.
>
>HAHAHA Is for me,

So be it.

>I hire folks who work c/s.

Remind me never to work with you.

>>I don't know -- I'm not involved.
>
>Well, then why do you even care..

I don't.

>how can you comment on it,

Out of interest.

>Just makes you look silly...

You're projecting.

>>I didn't say that -- I said it was easy for you to get.
>
>GAWDESS, how fine a line between C/K and easy to get..

Not fine at all.

>>Because they don't want you calling -- surely that's obvious.
>
>WHY?

Because you act like a donkey (no offense intended).

>I have no right to know where they are located ?

You do, and can easily find out -- it's no secret. Apparently you're either
ignorant or just too lazy -- which is it?

>After all, it is c/k-efytg I just pay my money and go 'duh'..

No, you act like a donkey (no offense intended).

>I mean, it's not like I'm doing all this because my ring tones
>are too loud, or even a billing matter..MY service suddenly
>turned to ****, long after I can by law do anything about it,

You can always by law do something about it.

>and they expect *ME* to pay my end of the bargain, and not want
>to know WHO I am paying this contracted fee(s) too ? HAHAHAHAHA

Chill out.

>>That's not a lie. It's simply their policy not to give it out.
>
>WHY is it not my business if it is c/k-efytg and public record..?

So go find out.

>HAHAHAHAHAHAHAHAHAHAHAHAHAHAHA sure. hehehehehehe

>Yes... HAHAHAHAHAHAHAHAHAHAHAHAHAHA

>We're supposed to BELIEVE that pack of total bull****?

I suggest you get professional help. Seriously.

>>You can. In case you didn't know how, I even told you.
>
>Then why do they tell me "..it's not my business.."

Because that's the policy (as I told you).

>I did a net search and did find out...

Imagine that.

>>They have no idea how you might act, and your personal style might well have
>>been cause for concern.
>
>That, sir, is a complete lie,

Anything but.

>and I'd be very careful, unless you
>have some sheepskin to back up such comment,

That makes it pretty clear why you were treated badly.

>... which makes your statement ****.

Whatever you say. You're the one ranting about being screwed, not me.
Just a thought.

>>It is required to be public, but I don't know of any law that requires a
>>customer service rep to give you that information. Can you be more specific?
>
>So, then they tell me it's not my business..and you just stated
>that it is.. Besides, why can't they..? What they got to hide ?

I didn't think so.

Have a nice day.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <X5p0d.412638$%_6.256863@attbi_s01> on Fri, 10 Sep 2004 21:34:47 GMT,
"Turbocane" <[email protected]> wrote:

>"John Navas" <[email protected]> wrote in message
>news:[email protected]...

>> And I stand by what I say, that being nice is far more effective than being
>> not nice.
>
>Sure I agree. We were nice. The Office of the President were the ones who
>were not nice. The "Professionals" cough cough.

Still venting I see.

>> How childish. I now understand why you were treated badly. I'd probably have
>> done the same.
>
>Childish?

Childish.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <T_o0d.68649$3l3.25560@attbi_s03> on Fri, 10 Sep 2004 21:27:20 GMT,
"Turbocane" <[email protected]> wrote:

>Hear Hear!

Just venting, I see. At least now I understand and won't waste any more time
trying to help you.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <Ckp0d.169184$mD.130350@attbi_s02> on Fri, 10 Sep 2004 21:50:36 GMT,
"Turbocane" <[email protected]> wrote:

>"John Navas" <[email protected]> wrote in message
>news:[email protected]...

>> I didn't say gut jobs (whatever that is), I said CS. You clearly lack such
>> experience, or you'd know what I was talking about. They have to put up with
>> incredible amounts of grief and frustration. Most don't last more than a few
>> months before they get fed up and quit, and finding replacements is damn
>> difficult.
>
>That is just an excuse and you don't know me you just make a lot of unfound
>assumptions because for some reason you love Cingular.

Wrong on both counts. Unless you're had some serious real experience in
actual CS (as I have), you simply don't know what you're talking about.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

>>I mean, I don't hang around the Dell
>>groups answering every post in the company's favor.

>I don't either.

Lame comment, as you should of known that statement(s)
was to compare such actions with YOUR Cingular fetish.

>>no no no. I said that what was posted was "..shill like..".

>>I N-E-V-E-R called anyone a shill.

>"A rose by any other name..."

no, you are wrong. IF I had said, you acted like a shill,
maybe, but all I said was that your STATEMENT was shill-like.

You can twist that however you need to fit your fetish.

>>I just asked if the poster
>>worked for Cingular..not a bad thing.

>In context, more of an accusation.

???????? Are you saying to the world that working for
Cingular is something wrong, to be accused of ? I didn't
even care if you DID, I just wanted the facts right..and..

>>He answered, I said 'ok'.

>You're actually upped the rhetoric.

No, in fact I had to re-group because, according to you,
you do not work for them. Maybe then, I saw your Cingular
'fetish'. Why must you be so defensive? Relax. Ommmmmmm....

>>>That would be a microcell, not an amp.

>>what-flocking-ever. My work is audio tubes, so I used those words..

>>Same thing.

>No -- big difference.

To a layman, it means a boost of signal in that area, by machine,
magic, my cat, your dog, the mailman's 2nd cousin, twice removed,
whatever. It means, that Cingular would place a device to produce
a fraudulent good signal to hook people into signing a long term
contract while just outside the door of the Corp Cingular store,
you cannot use the product. Must I go the C/store to make a call?

GAWDESS, you are lame..

>>BTW, you never answered the ??? waffle-ing ?

>I guess I must have missed it.

Then please pay attention and/or re-read the posts,
or don't pretend to know enough about it to comment.

>>>What's wrong with that? It's common industry practice, and for good reason.

>>WHAT good reason could it be.

>To have good service in the store in order to be able to demonstrate phones.

BUT..and I am there, you are not, about when they EXIT the store,
and the signal turns to SUCK? HOW can that help either party..?

>>And now tell me that's a correct practice and legal in my state..

>It is.

Excuse me, according to MY lawyer it is not. Your Bar # please?

>>I'm sorry to of called you a shill. You are not THAT good..

>As I said. Thanks for making that clear.

Glad we both agree

>Grow up.

Does that make you happy? I mean, you seem to inject yourself into
every post here, mine and other people's, so you must have a need
to feel 'grown up'. I hope you are grown, so I'll just say get a life.

That does not involve Cingular. Hey, I'll be gone soon, you can
cheer lead in another battle, maybe fill you fetish desires..

JJT




-------------------------------------------------------------
Don't go away MAD, here's a SASE for you to fill out telling
me how tasty my dust is, and an order blank for re-fills....

...ok....NOW you can go......
-------------------------------------------------------------

>>Sorry, unless you have been there, you have no idea..it IS that way..

>No it's not.

Excuse me, were you on the line when it happened..?

>>IF you had read, I always start out all nice calm, then after the same
>>crap, being hung up on, etc, folks get tired of being lied to.

>Sorry, but that's no excuse, not to mention counterproductive.

Sorry, but the other side has no desire to help me, so
why should I, the paying customer, kiss ass with no results?

Besides, why is being lied to, hung up on, etc OK in the 1st place ?

>>HERE is an example. Last time I bothered to talk to the almighty joke
>>"..office of the president..", I explained that in the last 90 days,
>>I tried to call out to * 911 * to get help in auto accidents.

>>BOTH times, it was within 800 ft (FEET!) of the new Corp Cingular store..

>Irrelevant. Stores aren't cells.

wow, over your head completely. Do you even think when you read?

My point is, both times I could not get a signal within 800 ft of
the area they have NOW set up a store. Man, think b4 you speak.

>>I couldn't get enough of a signal to call out... I used a pay phone.

>>I explained this, and the O/oP <chuckle> stated they cannot promise
>>a clear signal 24/7. NOTHING else. They thought it was "..odd.."

>>Deal calmly with THAT...

>Wouldn't upset me in the slightest.

Yes, but it was MY friend in the accident, who needed help, and I
reach for my Cingular c/phone and no signal. Not even the
'Emerg calls only' crap. And THAT is where they set up the store.

I'll use smaller words if it helps you out. Or maybe, you have no friends?

>>>And I stand by what I say, that being nice is far more effective than being
>>>not nice.

>>Tried that, been there, works till it gets too tough for the flunky to handle..

>And I stand by what I say, that being nice is [always] far more effective than
>being not nice.

How long to you beat your head against the wall b4 you realize it's no
use, and it will hurt so much less when you stop ? I pay them, they treat
me like ****, and I'm supposed to just be all nice and happy about it ?

>>>Not a good excuse IMHO.

>>HAHAHA Is for me,

>So be it.

Anything you say, sunshine..

>>I hire folks who work c/s.

>Remind me never to work with you.

wow..snappy comeback.

>>>I don't know -- I'm not involved.

>>Well, then why do you even care..

>I don't.

Then why do you answer every flocking post here and only take
the company side, AND act like a complete ass over it ?

>>how can you comment on it,

>Out of interest.

WHY? Oh yes, a fetish..

>>Just makes you look silly...

>You're projecting.

not by much. Hands up everyone who thinks I'm projecting?

<chuckle>

>>>Because they don't want you calling -- surely that's obvious.

>>WHY?

>Because you act like a donkey (no offense intended).

owww, that hurt. resorting to lame name calling when you
can't answer the ?? at hand, or even talk about it ?

>>I have no right to know where they are located ?

>You do, and can easily find out -- it's no secret. Apparently you're either
>ignorant or just too lazy -- which is it?

ow, another lame blow. Again, you miss the point, but
that's ok, I'll use smaller words next time. <chuckle>

>>After all, it is c/k-efytg I just pay my money and go 'duh'..

>No, you act like a donkey (no offense intended).

Excuse me, but you used that cop-out above, please think
of something else next time you cannot answer the ?? at hand.

>>I mean, it's not like I'm doing all this because my ring tones
>>are too loud, or even a billing matter..MY service suddenly
>>turned to ****, long after I can by law do anything about it,

>You can always by law do something about it.

oh, well maybe Cingular should be more honest with their product ?

>>and they expect *ME* to pay my end of the bargain, and not want
>>to know WHO I am paying this contracted fee(s) too ? HAHAHAHAHA

>Chill out.

...and again, you ignore the ? at hand, sunshine.

>>WHY is it not my business if it is c/k-efytg and public record..?

>So go find out.

Here, boyz n girls, the guy shows again he cannot answer the ? at hand..

>>We're supposed to BELIEVE that pack of total bull****?

>I suggest you get professional help. Seriously.

Here, boyz n girls, the guy shows again he cannot answer the ? at hand..

>>>They have no idea how you might act, and your personal style might well have
>>>been cause for concern.

>>That, sir, is a complete lie,

>Anything but.

Excuse me, are you stating that I would do such a thing..?

Care to ID your lawyer's address b4 you libel me such again..

Sorry, I gave you alot more credit then that.

>>and I'd be very careful, unless you
>>have some sheepskin to back up such comment,

>That makes it pretty clear why you were treated badly.

Again, you were no there (unless in your dreams) so you
have no idea what went on, so making a statement like
that shows you to be (a) a complete a total moron (b)
10 years old (c)In need of big time help yourself..

>>... which makes your statement ****.

>Whatever you say. You're the one ranting about being screwed, not me.
>Just a thought.

No, just to fuel your fetish. I don't care if you care
about it, in fact, YOU are more bent out of shape over my
problem then I am. AND, since it seems to mean nothing to you,
why are you here..why post so many times about things you claim
to not care about....? I think you're confused here, sunshine.

>>>It is required to be public, but I don't know of any law that requires a
>>>customer service rep to give you that information. Can you be more specific?

Don't read much Mass law, huh. Go hire a lawyer if you MUST know,
it's c/k-efytg. It's not required for me to fuel your fetish.

>>So, then they tell me it's not my business..and you just stated
>>that it is.. Besides, why can't they..? What they got to hide ?

>I didn't think so.

That doesn't even come close to answering the ? at hand..

>Have a nice day.

You too, sunshine.


JJT





-------------------------------------------------------------
Don't go away MAD, here's a SASE for you to fill out telling
me how tasty my dust is, and an order blank for re-fills....

...ok....NOW you can go......
-------------------------------------------------------------

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <T_o0d.68649$3l3.25560@attbi_s03> on Fri, 10 Sep 2004 21:27:20 GMT,
> "Turbocane" <[email protected]> wrote:
>
> >Hear Hear!
>
> Just venting, I see. At least now I understand and won't waste any more
time
> trying to help you.

This is your help. Cingular - correct. Customer wrong.

Cingular should be able to pull any kind of trick or bait and switch and
caveat emptor.

T


>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <Ckp0d.169184$mD.130350@attbi_s02> on Fri, 10 Sep 2004 21:50:36 GMT,
> "Turbocane" <[email protected]> wrote:
>
> >"John Navas" <[email protected]> wrote in message
> >news:[email protected]...
>
> >> I didn't say gut jobs (whatever that is), I said CS. You clearly lack
such
> >> experience, or you'd know what I was talking about. They have to put
up with
> >> incredible amounts of grief and frustration. Most don't last more than
a few
> >> months before they get fed up and quit, and finding replacements is
damn
> >> difficult.
> >
> >That is just an excuse and you don't know me you just make a lot of
unfound
> >assumptions because for some reason you love Cingular.
>
> Wrong on both counts. Unless you're had some serious real experience in
> actual CS (as I have), you simply don't know what you're talking about.

Well, John I have worked with the public in different positions and have
been on several public committees. I have never been rude or lost my
temper and I have met a lot of lose cannons. When on has a job to do one
must do that job. Personality should not enter into it. That is being too
personally involved in a job.

You may know telecommunications but you are not people wise and I imagine
you would have a difficult time holding your temper. And with your
condescending attitude you probably irritate people and have been yelled
at. I don't doubt it. I don't think you have the personality for it.
>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <Ckp0d.169184$mD.130350@attbi_s02> on Fri, 10 Sep 2004 21:50:36 GMT,
> "Turbocane" <[email protected]> wrote:
>
> >"John Navas" <[email protected]> wrote in message
> >news:[email protected]...
>
> >> I didn't say gut jobs (whatever that is), I said CS. You clearly lack
such
> >> experience, or you'd know what I was talking about. They have to put
up with
> >> incredible amounts of grief and frustration. Most don't last more than
a few
> >> months before they get fed up and quit, and finding replacements is
damn
> >> difficult.
> >
> >That is just an excuse and you don't know me you just make a lot of
unfound
> >assumptions because for some reason you love Cingular.
>
> Wrong on both counts. Unless you're had some serious real experience in
> actual CS (as I have), you simply don't know what you're talking about.
>
> --

And what about those of us that have management experience in actual CS (as
I have)? Get your head out of your ass and stop blaming everything on
things that never need occur. If you have retention and training issues,
then you need to improve the management, and not whine about the quality of
employees. ANd before you say it- I do know what I'm talking about- you
might try it sometime.

BTW- this looks like you might be providing anecdotal information to me.
According to you, that would make it unreliable and highly suspect.

"1234" <[email protected]> wrote in message
news:[email protected]...
>
> >>Sorry, unless you have been there, you have no idea..it IS that way..
>
> >No it's not.
>
> Excuse me, were you on the line when it happened..?
>
> >>IF you had read, I always start out all nice calm, then after the same
> >>crap, being hung up on, etc, folks get tired of being lied to.
>
> >Sorry, but that's no excuse, not to mention counterproductive.
>
> Sorry, but the other side has no desire to help me, so
> why should I, the paying customer, kiss ass with no results?
>
> Besides, why is being lied to, hung up on, etc OK in the 1st place ?
>
> >>HERE is an example. Last time I bothered to talk to the almighty joke
> >>"..office of the president..", I explained that in the last 90 days,
> >>I tried to call out to * 911 * to get help in auto accidents.
>
> >>BOTH times, it was within 800 ft (FEET!) of the new Corp Cingular
store..
>
> >Irrelevant. Stores aren't cells.
>
> wow, over your head completely. Do you even think when you read?
>
> My point is, both times I could not get a signal within 800 ft of
> the area they have NOW set up a store. Man, think b4 you speak.
>
> >>I couldn't get enough of a signal to call out... I used a pay phone.
>
> >>I explained this, and the O/oP <chuckle> stated they cannot promise
> >>a clear signal 24/7. NOTHING else. They thought it was "..odd.."
>
> >>Deal calmly with THAT...
>
> >Wouldn't upset me in the slightest.
>
> Yes, but it was MY friend in the accident, who needed help, and I
> reach for my Cingular c/phone and no signal. Not even the
> 'Emerg calls only' crap. And THAT is where they set up the store.
>
> I'll use smaller words if it helps you out. Or maybe, you have no
friends?
>
> >>>And I stand by what I say, that being nice is far more effective than
being
> >>>not nice.
>
> >>Tried that, been there, works till it gets too tough for the flunky to
handle..
>
> >And I stand by what I say, that being nice is [always] far more effective
than
> >being not nice.
>
> How long to you beat your head against the wall b4 you realize it's no
> use, and it will hurt so much less when you stop ? I pay them, they treat
> me like ****, and I'm supposed to just be all nice and happy about it ?
>
> >>>Not a good excuse IMHO.
>
> >>HAHAHA Is for me,
>
> >So be it.
>
> Anything you say, sunshine..
>
> >>I hire folks who work c/s.
>
> >Remind me never to work with you.
>
> wow..snappy comeback.
>
> >>>I don't know -- I'm not involved.
>
> >>Well, then why do you even care..
>
> >I don't.
>
> Then why do you answer every flocking post here and only take
> the company side, AND act like a complete ass over it ?
>
> >>how can you comment on it,
>
> >Out of interest.
>
> WHY? Oh yes, a fetish..
>
> >>Just makes you look silly...
>
> >You're projecting.
>
> not by much. Hands up everyone who thinks I'm projecting?
>
> <chuckle>
>
> >>>Because they don't want you calling -- surely that's obvious.
>
> >>WHY?
>
> >Because you act like a donkey (no offense intended).
>
> owww, that hurt. resorting to lame name calling when you
> can't answer the ?? at hand, or even talk about it ?
>
> >>I have no right to know where they are located ?
>
> >You do, and can easily find out -- it's no secret. Apparently you're
either
> >ignorant or just too lazy -- which is it?
>
> ow, another lame blow. Again, you miss the point, but
> that's ok, I'll use smaller words next time. <chuckle>
>
> >>After all, it is c/k-efytg I just pay my money and go 'duh'..
>
> >No, you act like a donkey (no offense intended).
>
> Excuse me, but you used that cop-out above, please think
> of something else next time you cannot answer the ?? at hand.
>
> >>I mean, it's not like I'm doing all this because my ring tones
> >>are too loud, or even a billing matter..MY service suddenly
> >>turned to ****, long after I can by law do anything about it,
>
> >You can always by law do something about it.
>
> oh, well maybe Cingular should be more honest with their product ?
>
> >>and they expect *ME* to pay my end of the bargain, and not want
> >>to know WHO I am paying this contracted fee(s) too ? HAHAHAHAHA
>
> >Chill out.
>
> ..and again, you ignore the ? at hand, sunshine.
>
> >>WHY is it not my business if it is c/k-efytg and public record..?
>
> >So go find out.
>
> Here, boyz n girls, the guy shows again he cannot answer the ? at hand..
>
> >>We're supposed to BELIEVE that pack of total bull****?
>
> >I suggest you get professional help. Seriously.
>
> Here, boyz n girls, the guy shows again he cannot answer the ? at hand..
>
> >>>They have no idea how you might act, and your personal style might well
have
> >>>been cause for concern.
>
> >>That, sir, is a complete lie,
>
> >Anything but.
>
> Excuse me, are you stating that I would do such a thing..?
>
> Care to ID your lawyer's address b4 you libel me such again..
>
> Sorry, I gave you alot more credit then that.
>
> >>and I'd be very careful, unless you
> >>have some sheepskin to back up such comment,
>
> >That makes it pretty clear why you were treated badly.
>
> Again, you were no there (unless in your dreams) so you
> have no idea what went on, so making a statement like
> that shows you to be (a) a complete a total moron (b)
> 10 years old (c)In need of big time help yourself..
>
> >>... which makes your statement ****.
>
> >Whatever you say. You're the one ranting about being screwed, not me.
> >Just a thought.
>
> No, just to fuel your fetish. I don't care if you care
> about it, in fact, YOU are more bent out of shape over my
> problem then I am. AND, since it seems to mean nothing to you,
> why are you here..why post so many times about things you claim
> to not care about....? I think you're confused here, sunshine.
>
> >>>It is required to be public, but I don't know of any law that requires
a
> >>>customer service rep to give you that information. Can you be more
specific?
>
> Don't read much Mass law, huh. Go hire a lawyer if you MUST know,
> it's c/k-efytg. It's not required for me to fuel your fetish.

Look at what I found on the Cingular site.
http://www.cingular.com/customer_ser...cc_disclosures It sounds to me
like John is wrong. We did not have to be detectives! Cingular should have
notified us!
FCC Required disclosures
SBC WIRELESS AGENCY AGREEMENT

6.5 Technological Changes. If technological changes change the size of
NewCo's coverage area for a type of Wireless Service or impose restrictions
on the use of applicable Equipment, NewCo will provide Agent with written
notification of such changes and Agent will inform Subscribers activated by
Agent after receipt of such notice from NewCo of such changes or
restrictions. Failure by Agent to use good faith efforts to inform
Subscribers activated by Agent after receipt by Agent of such notice from
NewCo of such changes will be considered a material breach of this
Agreement.






I think I am off to file a complaint with the FCC.

T

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 10 Sep 2004 21:24:47 -0600,
"Scott Stephenson" <[email protected]> wrote:

>"John Navas" <[email protected]> wrote in message
>news:[email protected]...

>> Wrong on both counts. Unless you're had some serious real experience in
>> actual CS (as I have), you simply don't know what you're talking about.

>And what about those of us that have management experience in actual CS (as
>I have)?

If so, then you should know what I'm talking about.

>Get your head out of your ass and stop blaming everything on
>things that never need occur. If you have retention and training issues,
>then you need to improve the management, and not whine about the quality of
>employees. ANd before you say it- I do know what I'm talking about- you
>might try it sometime.

So do I, and I have. My turnover rates were among the lowest in the area, but
still prohibitively expensive.

>BTW- this looks like you might be providing anecdotal information to me.
>According to you, that would make it unreliable and highly suspect.

No, it's a matter of professional expertise.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Fri, 10 Sep 2004
21:24:47 -0600,
> "Scott Stephenson" <[email protected]> wrote:
>
> >"John Navas" <[email protected]> wrote in message
> >news:[email protected]...
>
> >> Wrong on both counts. Unless you're had some serious real experience
in
> >> actual CS (as I have), you simply don't know what you're talking about.
>
> >And what about those of us that have management experience in actual CS
(as
> >I have)?
>
> If so, then you should know what I'm talking about.

Actually, I disagree with you depiction altogether. Blaming the quality of
service on the representatives shows a lack of true understanding. They can
only provide the level of service that they are trained by management to
provide. To blame poor service on these people is grossly inaccurate, and
to blame the quality of service on the available employment pool is
laughable- those that take this attitude generally hire the first warm body
in the door.

>
> >Get your head out of your ass and stop blaming everything on
> >things that never need occur. If you have retention and training issues,
> >then you need to improve the management, and not whine about the quality
of
> >employees. ANd before you say it- I do know what I'm talking about- you
> >might try it sometime.
>
> So do I, and I have. My turnover rates were among the lowest in the area,
but
> still prohibitively expensive.

And how much of that turnover was do the the lack of quality in training?

>
> >BTW- this looks like you might be providing anecdotal information to me.
> >According to you, that would make it unreliable and highly suspect.
>
> No, it's a matter of professional expertise.

No, it is anecdotal- yours is no different than any other, except in your
mind.