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  1. #31
    Jud Hardcastle
    Guest

    Re: I wish I hadn't done it... (Migrate)

    In article <[email protected]>, spamfilter0
    @navasgroup.com says...
    > Google SMS has been very flaky. On my line, sometimes it works, sometimes it
    > doesn't. Last night I suddenly got a slug of late Google replies, some of
    > which were over a week old, yet other Google replies had come through
    > normally, and all my other messages are going through in real time, so I'm
    > pretty sure these are Google problems.

    Yep, I sent a query for a store name Sat - didn't get a quick answer so
    sent it again with a different store name. Got that one back in a
    couple of minutes. The first one came in YESTERDAY--correct address and
    phone info so it wasn't a no-hit. Just a BIT too late to get any use
    out of!!!
    --
    Jud
    Dallas TX USA



    See More: I wish I hadn't done it... (Migrate)




  2. #32
    John Navas
    Guest

    Re: I wish I hadn't done it... (Migrate)

    [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on Mon, 29 Nov
    2004 19:13:21 GMT, Jack Zwick <[email protected]> wrote:

    >In article <[email protected]>,
    > RexYBlue <[email protected]> wrote:


    >> >If you get much more grief, file a complaint with the Better Business
    >> >Bureau.
    >> >Believe me, it works.

    >>
    >> Perhaps a note to the Attorney General would be better?


    >Yes to the AG a certified copy to copy HQ. Only Navas thinks letters to
    >the BBB help. Only very rarely. The BBB has no teeth, as they are paid
    >by the companies.


    I know the BBB works because I've used it successfully several times.
    I know the AG is a waste of time because I've tried that too.
    And you?

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  3. #33
    Bob Horvath
    Guest

    Re: I wish I hadn't done it... (Migrate)

    RexYBlue wrote:
    >>

    > Perhaps the poster who suggested that I give it time is correct. Maybe
    > it will get better after all the system hardware is integrated.
    >
    >


    I am assuming this is all because you had a AT&T base site near you, and
    the Cingular one is not so close. It is interesting to consider what
    Cingular will do in this case. Will they keep the existing MSCs and
    network them together? Move all the cell sites to the same MSC to make
    one system with better coverage? Or sell of whatever AT&T stuff they
    don't think they need any more. I am assuming to cover the same area
    with the increased mobile population, they will be using AT&T equipment,
    at least in areas that aren't already overprovisioned. I would complain
    to Cingular that you are getting drops and that there is a coverage
    hole. Be specific about where, and I woudl think that eventually they
    will do something about it. BTW, I wouldn't mention in-building
    coverage as the problem. I am not sure how receptive (npi) they would
    be to fixing that problem.



  4. #34
    Bob Horvath
    Guest

    Re: I wish I hadn't done it... (Migrate)

    Zeng wrote:
    >
    > You have apparently been load-balanced to the ORG (CW RAN) instead of
    > the one that has better signal in your apartment unit. Either call
    > 611 or go back to the store and insist that they load-balance you back
    > to the BLU RAN.


    What do BLU and ORG stand for. I am guessing BLUe for AT&T and ORanGe
    for Cingular?



  5. #35
    Al Klein
    Guest

    Re: I wish I hadn't done it... (Migrate)

    On Mon, 29 Nov 2004 21:17:19 GMT, John Navas
    <[email protected]> said in alt.cellular.cingular:

    >I know the BBB works because I've used it successfully several times.
    >I know the AG is a waste of time because I've tried that too.


    Depends on the individual situation, John. I've had complaints to the
    BBB accomplish nothing and I've had complaints to the AG's office
    solve the problem.



  6. #36
    RexYBlue
    Guest

    Re: I wish I hadn't done it... (Migrate)

    On Mon, 29 Nov 2004 20:51:41 -0600, Bob Horvath <[email protected]>
    wrote:
    > I would complain
    > to Cingular that you are getting drops and that there is a coverage
    >hole. Be specific about where, and I woudl think that eventually they
    >will do something about it. BTW, I wouldn't mention in-building
    >coverage as the problem. I am not sure how receptive (npi) they would
    >be to fixing that problem.


    And why not? I was getting perfect in-building coverage at home with
    ATT Wireless.




  7. #37
    John Navas
    Guest

    Re: I wish I hadn't done it... (Migrate)

    [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on Tue, 30 Nov 2004 05:25:18
    GMT, RexYBlue <[email protected]> wrote:

    >On Mon, 29 Nov 2004 20:51:41 -0600, Bob Horvath <[email protected]>
    >wrote:


    >> I would complain
    >> to Cingular that you are getting drops and that there is a coverage
    >>hole. Be specific about where, and I woudl think that eventually they
    >>will do something about it. BTW, I wouldn't mention in-building
    >>coverage as the problem. I am not sure how receptive (npi) they would
    >>be to fixing that problem.

    >
    >And why not? I was getting perfect in-building coverage at home with
    >ATT Wireless.


    The why is that carriers consider cellular to be an outdoors technology that
    may or may not work indoors. Thus if you complain about indoor coverage, you
    may not get much more than sympathy.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  8. #38
    Jack Zwick
    Guest

    Re: I wish I hadn't done it... (Migrate)

    In article <[email protected]>,
    Al Klein <[email protected]> wrote:

    > On Mon, 29 Nov 2004 21:17:19 GMT, John Navas
    > <[email protected]> said in alt.cellular.cingular:
    >
    > >I know the BBB works because I've used it successfully several times.
    > >I know the AG is a waste of time because I've tried that too.

    >
    > Depends on the individual situation, John. I've had complaints to the
    > BBB accomplish nothing and I've had complaints to the AG's office
    > solve the problem.


    On all of USENET it seems like Navas is the only one who wants people to
    waste their time with the BBB. All the BBB wants is a letter back from
    the company saying they looked at the problem, and that closes the case,
    regardless of whether the consumer agrees. After all its the companies
    paying the BBB not the consumer.



  9. #39
    Jack Zwick
    Guest

    Re: I wish I hadn't done it... (Migrate)

    In article <[email protected]>,
    Bob Horvath <[email protected]> wrote:

    > RexYBlue wrote:
    > >>

    > > Perhaps the poster who suggested that I give it time is correct. Maybe
    > > it will get better after all the system hardware is integrated.
    > >
    > >

    >
    > I am assuming this is all because you had a AT&T base site near you, and
    > the Cingular one is not so close. It is interesting to consider what
    > Cingular will do in this case. Will they keep the existing MSCs and
    > network them together? Move all the cell sites to the same MSC to make
    > one system with better coverage? Or sell of whatever AT&T stuff they
    > don't think they need any more. I am assuming to cover the same area
    > with the increased mobile population, they will be using AT&T equipment,
    > at least in areas that aren't already overprovisioned. I would complain
    > to Cingular that you are getting drops and that there is a coverage
    > hole. Be specific about where, and I woudl think that eventually they
    > will do something about it. BTW, I wouldn't mention in-building
    > coverage as the problem. I am not sure how receptive (npi) they would
    > be to fixing that problem.


    Fine but who do you complain to? Calls to 611 get zero results.



  10. #40
    Zeng
    Guest

    Re: I wish I hadn't done it... (Migrate)

    On Mon, 29 Nov 2004 20:54:13 -0600, Bob Horvath <[email protected]>
    wrote:

    >Zeng wrote:
    >>
    >> You have apparently been load-balanced to the ORG (CW RAN) instead of
    >> the one that has better signal in your apartment unit. Either call
    >> 611 or go back to the store and insist that they load-balance you back
    >> to the BLU RAN.

    >
    >What do BLU and ORG stand for. I am guessing BLUe for AT&T and ORanGe
    >for Cingular?


    Bob, that's correct. It's origin goes back to the pre-merger planning
    discussions -- the blue AT&T logo, and the orange "Jack" or X logo
    that Cingular uses.
    Zeng



  11. #41
    bamp
    Guest

    Re: I wish I hadn't done it... (Migrate)


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > Al Klein <[email protected]> wrote:
    >
    >> On Mon, 29 Nov 2004 21:17:19 GMT, John Navas
    >> <[email protected]> said in alt.cellular.cingular:
    >>
    >> >I know the BBB works because I've used it successfully several times.
    >> >I know the AG is a waste of time because I've tried that too.

    >>
    >> Depends on the individual situation, John. I've had complaints to the
    >> BBB accomplish nothing and I've had complaints to the AG's office
    >> solve the problem.

    >
    > On all of USENET it seems like Navas is the only one who wants people to
    > waste their time with the BBB. All the BBB wants is a letter back from
    > the company saying they looked at the problem, and that closes the case,
    > regardless of whether the consumer agrees. After all its the companies
    > paying the BBB not the consumer.


    That wasn't true in my case, see my post above.

    bamp





  12. #42
    Jack Zwick
    Guest

    Re: I wish I hadn't done it... (Migrate)

    In article <[email protected]>,
    "bamp" <bampatcenturyteldotnet> wrote:

    >
    > "Jack Zwick" <[email protected]> wrote in message
    > news:[email protected]...
    > > In article <[email protected]>,
    > > Al Klein <[email protected]> wrote:
    > >
    > >> On Mon, 29 Nov 2004 21:17:19 GMT, John Navas
    > >> <[email protected]> said in alt.cellular.cingular:
    > >>
    > >> >I know the BBB works because I've used it successfully several times.
    > >> >I know the AG is a waste of time because I've tried that too.
    > >>
    > >> Depends on the individual situation, John. I've had complaints to the
    > >> BBB accomplish nothing and I've had complaints to the AG's office
    > >> solve the problem.

    > >
    > > On all of USENET it seems like Navas is the only one who wants people to
    > > waste their time with the BBB. All the BBB wants is a letter back from
    > > the company saying they looked at the problem, and that closes the case,
    > > regardless of whether the consumer agrees. After all its the companies
    > > paying the BBB not the consumer.

    >
    > That wasn't true in my case, see my post above.


    Again anedcotal evidence counts for zero. BBB is worthless, even if on
    rare occasions it helps someone.



  13. #43
    John Navas
    Guest

    Re: I wish I hadn't done it... (Migrate)

    [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on Wed, 01 Dec
    2004 17:27:26 GMT, Jack Zwick <[email protected]> wrote:

    >In article <[email protected]>,
    > "bamp" <bampatcenturyteldotnet> wrote:
    >
    >> "Jack Zwick" <[email protected]> wrote in message
    >> news:[email protected]...


    >> > On all of USENET it seems like Navas is the only one who wants people to
    >> > waste their time with the BBB.


    Hardly. LOL

    >> > All the BBB wants is a letter back from
    >> > the company saying they looked at the problem, and that closes the case,
    >> > regardless of whether the consumer agrees.


    Not true. Learn something about the BBB before presuming to attack it. Good
    place to start: <http://www.dr.bbb.org/>.

    >> > After all its the companies
    >> > paying the BBB not the consumer.

    >>
    >> That wasn't true in my case, see my post above.

    >
    >Again anedcotal evidence counts for zero.


    Not when it directly refutes your ranting. What counts for zero are your wild
    and unsupported accusations.

    >BBB is worthless, even if on
    >rare occasions it helps someone.


    "...arbitrators of the Alternative Dispute Resolution Division in the
    Better Business Bureau are helping us meet this important challenge,
    saving many Americans valuable time and money. Through hard work and
    dedication, these volunteers settle conflicts for countless
    businesses and consumers, letting the wheels of our economy continue
    to run smoothly."
    President Bill Clinton

    "In announcing the [California Department of Consumer Affairs] survey
    results, the department praised the Better Business Bureau program
    for demonstrating 'above-average consistency...'We think the question
    of fairness goes directly to the opportunity for an oral hearing...to
    give consumers their day in court,' said Peter Brightbill, chief of
    the department's arbitration review program. 'The survey numbers bear
    this out.'"
    The Los Angeles Times, Friday, September 3, 1993

    "One of the best arbitration programs there is today is the BBB AUTO
    LINE program..."
    Honorable Lee Fisher, Ohio Attorney General

    "Your work as decision-makers in arbitration hearings--where you
    listen, consider, and carefully help people solve their problems
    peacefully--is a gift to the community."
    Barbara Bush

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  14. #44
    RexYBlue
    Guest

    Re: I wish I hadn't done it... (Migrate)

    On Mon, 29 Nov 2004 02:21:18 GMT, Zeng <[email protected]> wrote:

    >Rexyblue,
    >Here's what happened to you. With the new phone, you were
    >"load-balanced" [based on an algorithm to balance loading of the RAN.
    >Radio Network]. As such, since you already tested it with a friends
    >If you have challenges, insist on speaking to the
    >manager.



    Hey Zeng,

    Do you work for Cingular? Can YOU do this procedure for my phone? If
    so, email me: russ90069 at yahoo dot com.

    NO ONE at Cingular CS is the least bit interested in helping me out.
    NO ONE, including supervisors, has ever heard of or admits to knowing
    about load balancing. "Just give it time until the merger is
    complete...." "Maybe there's a tower down somewhere...." Blah Blah
    Blah.

    I did learn this: I have 30 days (well, now it's down to 22) to iron
    this out or I can in fact cancel the contract with no early
    termination fee. Had the CS double check with the supervisor, and
    yessirree, out with no fee! It's looking good.

    BTW, I was in NY for a couple of days (Queens and Manhattan) where
    AT&T Wireless GSM had given me no trouble before. This time I had at
    least a dozen dropped calls in a 30 hour period.

    Today no one can call me (busy signal) or leave a voice mail (busy
    signal) even though I can call out so I'll be on the phone to Cingular
    CS once again in just a few minutes. I discovered this last night, but
    of course, Cingular CS was closed for the evening.

    I prefer GSM because of my travels, but this is ridiculous. And forget
    T-Mobile. That's even worse. I'm very frustrated with and even more
    disappointed in this merger.





  15. #45
    Jack Zwick
    Guest

    Re: I wish I hadn't done it... (Migrate)

    Navas:

    Are you on The BBB payroll? How can you defend the BBB when it more
    directly is paid by the companies it polices, and then go and dispute
    J.D. Power results when the indirectly get paid by the companies it
    reports on.

    When a consumer has a dispute with a business entity, if the business
    entity says they looked at the problem, the BBB closes the case
    regardless of what the consumer says.



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