Cell phone contract from hell

"Tom J" <[email protected]> wrote in message
news:[email protected]...
>
SNIP

> And you think the one being discussed here is NOT weak??? This guy kept
> dealing one deal after the other verbally. Dealing with any company
> requires you to HAVE IT IN WRITING!!! I've never had a problem, because I
> do have my entire contract in writing and I know exactly where it's filed,
> along with the contracts I have with many other companies. NEVER leave a
> contract to what the parties remember saying because there will always be
> a different interpretation of what was agreed on!!

You make a good point, although I think one of the issues is when you set up
service over the phone there generally is no written contract. My issue with
this is that frequently in the past you would be put into a contract without
your knowledge. I haven't changed my service in a while so I don't know how
it works anymore.

TC

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John Navas wrote:
> [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Fri, 3 Dec 2004 18:47:03
> -0600, "Brad" <[email protected]> wrote:
>
>> The BBB is a joke. I've tried them in the past, and never got any
>> resolutions.
>
> Perhaps your cases were weak.

Simply writing the BBB has a lot of value.
The BBB *will* pass on your complaint to the company.
At the very least you have shown that you are serious about
your complaint, that you have contacted other agencies, etc.
and that you are not liable to simply go away when they tell
you "tough luck" or don't respond.

I had a problem with one of those marketing scams that
my wife fell for. I called the company numerous times resulting
in rudely delivered replies to the effect of "Our sales people
would never have said that, they would have clearly *****ed
out the (hidden) terms, and you must be mistaken. Too bad."

I put it in writing with the same response. I sent it to the BBB
and CA Attorney General cc'ing the company. The attorney
general (which I already knew) said they do not handle individual
cases but appreaciated the complaint for their files and would
write to the company that they had received a complaint. The
BBB notified me that they would contact the company and
to let them know if the company hadn't responded in some
number of days. The company refunded everything and
quit charging the credit card (which I had changed anyway
when I disputed the charges through them also).

My guess is that 90% of people do not persue small claims
type of complaints past an initial phone call or letter. I think
the rip-off companies play this. At the very least, contacting
the BBB is a strong indication to them that you will be
persuing the issue.

If you are running a scam you want to minimize your visibility.

-Quick