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  1. #1
    John S.
    Guest

    Well, Cingular is still doing the business day and part of Saturday customer
    service.

    Their web site is not working properly today and a call to 611 tells me I have
    to wait until tomorrow or go to their non-working web site.

    Damn them! They need 24/7 customer service.

    --
    John S.
    e-mail responses to - john at kiana dot net



    See More: Customer Service




  2. #2
    George
    Guest

    Re: Customer Service

    On 05 Dec 2004 18:21:05 GMT, [email protected]pamfree (John S.)
    wrote:

    >
    >Well, Cingular is still doing the business day and part of Saturday customer
    >service.
    >
    >Their web site is not working properly today and a call to 611 tells me I have
    >to wait until tomorrow or go to their non-working web site.


    The security of the site is an issue with me. I'd rather have a site
    that's not available at times, if at least it's secure - which
    Cingular's is not.

    >
    >Damn them! They need 24/7 customer service.
    >
    >--
    >John S.
    >e-mail responses to - john at kiana dot net


    Yes, just one of my complaints about them. When I brought up the 24/7
    thing to them, they gave me the old 'eventually, we plan to . . . "





  3. #3
    Steve Larson
    Guest

    Re: Customer Service

    and up until about 6 months ago, they would exchange a non-working phone
    right in the Cingular store. Then they moved to the mail order service. In
    my opinion, they've been hammering the bottom line in the executive board
    room, and customer service was one of the first areas to be targeted for
    reduction.


    "George" <h_arle/yNO.SPAMd_avidso/[email protected]> wrote in message
    news:[email protected]...
    > On 05 Dec 2004 18:21:05 GMT, [email protected]pamfree (John S.)
    > wrote:
    >
    >>
    >>Well, Cingular is still doing the business day and part of Saturday
    >>customer
    >>service.
    >>
    >>Their web site is not working properly today and a call to 611 tells me I
    >>have
    >>to wait until tomorrow or go to their non-working web site.

    >
    > The security of the site is an issue with me. I'd rather have a site
    > that's not available at times, if at least it's secure - which
    > Cingular's is not.
    >
    >>
    >>Damn them! They need 24/7 customer service.
    >>
    >>--
    >>John S.
    >>e-mail responses to - john at kiana dot net

    >
    > Yes, just one of my complaints about them. When I brought up the 24/7
    > thing to them, they gave me the old 'eventually, we plan to . . . "
    >
    >






  4. #4
    Jack Zwick
    Guest

    Re: Customer Service

    In article <[email protected]>,
    "Steve Larson" <[email protected]> wrote:

    > and up until about 6 months ago, they would exchange a non-working phone
    > right in the Cingular store. Then they moved to the mail order service. In
    > my opinion, they've been hammering the bottom line in the executive board
    > room, and customer service was one of the first areas to be targeted for
    > reduction.


    Thats what Sprint and AT&T did, and the Customer Service evaluations
    suffered as a result.

    Verizon and Nextel didn't and they win such evaluations every year now.



  5. #5
    Steve Brecher
    Guest

    Re: Customer Service

    George <h_arle/yNO.SPAMd_avidso/[email protected]> wrote:
    > The security of the site is an issue with me. I'd rather have a site
    > that's not available at times, if at least it's secure - which
    > Cingular's is not.


    Eh? As a new Cingular customer I just registered on the web site today.
    When I log in, I get https://www.myaccount.cingular.com/... with an SSL
    secured symbol in my browser.

    --
    For mail, please use my surname where indicated:
    [email protected] (Steve Brecher)





  6. #6
    Jer
    Guest

    Re: Customer Service

    Steve Brecher wrote:

    > George <h_arle/yNO.SPAMd_avidso/[email protected]> wrote:
    >
    >>The security of the site is an issue with me. I'd rather have a site
    >>that's not available at times, if at least it's secure - which
    >>Cingular's is not.

    >
    >
    > Eh? As a new Cingular customer I just registered on the web site today.
    > When I log in, I get https://www.myaccount.cingular.com/... with an SSL
    > secured symbol in my browser.
    >



    It's always worked that way for me too. <shrug>

    --
    jer email reply - I am not a 'ten'



  7. #7
    George
    Guest

    Re: Customer Service

    On Sun, 05 Dec 2004 22:07:36 -0600, Jer <[email protected]> wrote:

    >Steve Brecher wrote:
    >
    >> George <h_arle/yNO.SPAMd_avidso/[email protected]> wrote:
    >>
    >>>The security of the site is an issue with me. I'd rather have a site
    >>>that's not available at times, if at least it's secure - which
    >>>Cingular's is not.

    >>
    >>
    >> Eh? As a new Cingular customer I just registered on the web site today.
    >> When I log in, I get https://www.myaccount.cingular.com/... with an SSL
    >> secured symbol in my browser.
    >>

    >
    >
    >It's always worked that way for me too. <shrug>
    >
    >--
    >jer email reply - I am not a 'ten'



    Sorry, you're both wrong if you think the site is secure.

    See, the page, where you are asked to sign up, is not secure. I don't
    remember how ATT's was, when I first signed up, but notice how you're
    asked to enter you 10 digit, on a page that does NOT have the https.

    OK? Do you see that ? That is NOT a secured page, onto which you're
    being asked to enter your 10 digit, to being registration..

    Now, clear your browser's cache, and go to

    http://www.paypal.com

    ENTER IT EXACTLY AS SHOWN with the http:// AND NOT "https://"

    Then, don't log in if you have ann account, just try to get to
    paypal's main page.

    Now, see how it changed to "HTTPS:" instead of the "HTTP:" you just
    entered?

    Ah, a secure site.

    I'll answer your next question, now.

    It's a big deal TO ME because my 10 digit is personal info, and I
    only give it to persons I trust. And this site expects me to enter it
    onto a page without the https: ?

    Let me scratch my head to get my 2 brain cells going, and I'll get
    back to you on that.

    Cingular failed yet again - imagine that.



  8. #8
    Jer
    Guest

    Re: Customer Service

    George wrote:

    > On Sun, 05 Dec 2004 22:07:36 -0600, Jer <[email protected]> wrote:
    >
    >
    >>Steve Brecher wrote:
    >>
    >>
    >>>George <h_arle/yNO.SPAMd_avidso/[email protected]> wrote:
    >>>
    >>>
    >>>>The security of the site is an issue with me. I'd rather have a site
    >>>>that's not available at times, if at least it's secure - which
    >>>>Cingular's is not.
    >>>
    >>>
    >>>Eh? As a new Cingular customer I just registered on the web site today.
    >>>When I log in, I get https://www.myaccount.cingular.com/... with an SSL
    >>>secured symbol in my browser.
    >>>

    >>
    >>
    >>It's always worked that way for me too. <shrug>
    >>
    >>--
    >>jer email reply - I am not a 'ten'

    >
    >
    >
    > Sorry, you're both wrong if you think the site is secure.
    >
    > See, the page, where you are asked to sign up, is not secure. I don't
    > remember how ATT's was, when I first signed up, but notice how you're
    > asked to enter you 10 digit, on a page that does NOT have the https.
    >
    > OK? Do you see that ? That is NOT a secured page, onto which you're
    > being asked to enter your 10 digit, to being registration..
    >
    > Now, clear your browser's cache, and go to
    >
    > http://www.paypal.com
    >
    > ENTER IT EXACTLY AS SHOWN with the http:// AND NOT "https://"
    >
    > Then, don't log in if you have ann account, just try to get to
    > paypal's main page.
    >
    > Now, see how it changed to "HTTPS:" instead of the "HTTP:" you just
    > entered?
    >
    > Ah, a secure site.
    >
    > I'll answer your next question, now.
    >
    > It's a big deal TO ME because my 10 digit is personal info, and I
    > only give it to persons I trust. And this site expects me to enter it
    > onto a page without the https: ?
    >
    > Let me scratch my head to get my 2 brain cells going, and I'll get
    > back to you on that.
    >
    > Cingular failed yet again - imagine that.


    =====================
    >>>Eh? As a new Cingular customer I just registered on the web site

    today.
    >>>When I log in, I get https://www.myaccount.cingular.com/... with an SSL
    >>>secured symbol in my browser.

    =====================

    This is the URL we were discussing....


    --
    jer email reply - I am not a 'ten'



  9. #9
    Stanley Reynolds
    Guest

    Re: Customer Service

    > > On Sun, 05 Dec 2004 22:07:36 -0600, Jer <[email protected]> wrote:
    >> >>>>The security of the site is an issue with me. I'd rather have a site
    > >>>>that's not available at times, if at least it's secure - which
    > >>>>Cingular's is not.


    Not sure how secure the site is but most of the time it will not allow me to
    login.
    Latest message is:

    ERROR L111: We're sorry, but we are experiencing a temporary system error
    that prevents us from retrieving your account information. Please wait a
    moment and try again.

    I follow the instructions but same result.

    Maybe if I was a hacker I would have better luck ?

    Could be the site is too unreliable for a hacker to mess with ?

    After a year of works some of time I think they should fire the staft or
    contractor and start over.

    By the way the prepaid site has been solid the past year. The same site is
    used by Boost and it has been up and fast with current info. It is strange
    the prepaid side gets a rock solid site simple but works and post paid gets
    the leading edge but slow and unreliable.






  10. #10
    John Navas
    Guest

    Re: Customer Service

    [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on Mon, 6 Dec 2004 23:19:03 -0600,
    "Stanley Reynolds" <[email protected]> wrote:

    >Not sure how secure the site is but most of the time it will not allow me to
    >login.
    >Latest message is:
    >
    >ERROR L111: We're sorry, but we are experiencing a temporary system error
    >that prevents us from retrieving your account information. Please wait a
    >moment and try again.
    >
    >I follow the instructions but same result.
    >
    >Maybe if I was a hacker I would have better luck ?
    >
    >Could be the site is too unreliable for a hacker to mess with ?
    >
    >After a year of works some of time I think they should fire the staft or
    >contractor and start over.


    This is post-merger, and much shorter period of time, and is the result of
    some very difficult work.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  11. #11
    Jack Zwick
    Guest

    Re: Customer Service

    In article <[email protected]>,
    John Navas <[email protected]> wrote:

    > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
    >
    > In <[email protected]> on Mon, 6 Dec 2004 23:19:03 -0600,
    > "Stanley Reynolds" <[email protected]> wrote:
    >
    > >Not sure how secure the site is but most of the time it will not allow me to
    > >login.
    > >Latest message is:
    > >
    > >ERROR L111: We're sorry, but we are experiencing a temporary system error
    > >that prevents us from retrieving your account information. Please wait a
    > >moment and try again.
    > >
    > >I follow the instructions but same result.
    > >
    > >Maybe if I was a hacker I would have better luck ?
    > >
    > >Could be the site is too unreliable for a hacker to mess with ?
    > >
    > >After a year of works some of time I think they should fire the staft or
    > >contractor and start over.

    >
    > This is post-merger, and much shorter period of time, and is the result of
    > some very difficult work.


    But Navas said it would be easy to handle this merger.

    Oct 29, 8:39 am show options
    Newsgroups: alt.cellular.cingular,alt.cellular.attws
    From: John Navas
    Local: Fri,Oct 29 20048:39 am
    Subject: Re: Going from ATTWS to Cingular
    Reply| Reply to Author| Forward| Print| Individual Message| Show
    original| Report Abuse


    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]


    -- what matters is the
    number (one) and type of (compatible) back office systems. This
    integration
    actually looks to be easier than prior integrations.

    --
    Best regards,
    John Navas <http://navasgrp.home.att.net/>



  12. #12
    Stanley Reynolds
    Guest

    Re: Customer Service

    > This is post-merger, and much shorter period of time, and is the result of
    > some very difficult work.


    Not sure of the quote but president Bush said that this was "very hard work"
    in reference to the war in Iraq that I believe that. If keeping a web site
    up is "very difficult work" then it says the people doing this may need to
    be replaced with someone that can do it no problem. I think most web sites
    just work but not Cingular and this has been a problem the past year
    pre-merger.





  13. #13
    John Navas
    Guest

    Re: Customer Service

    [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on Tue, 07 Dec
    2004 05:47:23 GMT, Jack Zwick <[email protected]> wrote:

    >In article <[email protected]>,
    > John Navas <[email protected]> wrote:


    >> This is post-merger, and much shorter period of time, and is the result of
    >> some very difficult work.

    >
    >But Navas said it would be easy to handle this merger.


    Nope.

    >Oct 29, 8:39 am show options
    >Newsgroups: alt.cellular.cingular,alt.cellular.attws
    >From: John Navas
    >Local: Fri,Oct 29 20048:39 am
    >Subject: Re: Going from ATTWS to Cingular
    >Reply| Reply to Author| Forward| Print| Individual Message| Show
    >original| Report Abuse
    >
    >-- what matters is the
    >number (one) and type of (compatible) back office systems. This
    >integration
    >actually looks to be easier than prior integrations.


    Which part of that don't you understand? Let's start with "what"... ;-)

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  14. #14
    John Navas
    Guest

    Re: Customer Service

    [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on Mon, 6 Dec 2004 23:49:32 -0600,
    "Stanley Reynolds" <[email protected]> wrote:

    >> This is post-merger, and much shorter period of time, and is the result of
    >> some very difficult work.

    >
    >Not sure of the quote but president Bush said that this was "very hard work"
    >in reference to the war in Iraq that I believe that. If keeping a web site
    >up is "very difficult work" then it says the people doing this may need to
    >be replaced with someone that can do it no problem.


    No offense, but you obviously have no idea what you're talking about.

    >I think most web sites
    >just work but not Cingular and this has been a problem the past year
    >pre-merger.


    These latest issues are clearly post-merger.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  15. #15
    Stanley Reynolds
    Guest

    Re: Customer Service

    >
    > >> This is post-merger, and much shorter period of time, and is the result

    of
    > >> some very difficult work.

    > >
    > >Not sure of the quote but president Bush said that this was "very hard

    work"
    > >in reference to the war in Iraq that I believe that. If keeping a web

    site
    > >up is "very difficult work" then it says the people doing this may need

    to
    > >be replaced with someone that can do it no problem.

    >
    > No offense, but you obviously have no idea what you're talking about.
    >

    No offense taken, but I know what I am talking about, Cingular's web site.
    And of the many web sites I use Cingular's site has had more problems the
    past year than 20 other sites I have used. Bank sites work, credit card
    sites work, broker sites work, even the prepaid Cingular site works. If you
    think that Cingular's web site problems started with the merger then
    "obviously have no idea what you're talking about." One thing that I have no
    idea about is what your spin on Cingular's problems is about.





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