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- 12-05-2004, 12:21 PM #1John S.Guest
Well, Cingular is still doing the business day and part of Saturday customer
service.
Their web site is not working properly today and a call to 611 tells me I have
to wait until tomorrow or go to their non-working web site.
Damn them! They need 24/7 customer service.
--
John S.
e-mail responses to - john at kiana dot net
› See More: Customer Service
- 12-05-2004, 12:29 PM #2GeorgeGuest
Re: Customer Service
On 05 Dec 2004 18:21:05 GMT, [email protected]pamfree (John S.)
wrote:
>
>Well, Cingular is still doing the business day and part of Saturday customer
>service.
>
>Their web site is not working properly today and a call to 611 tells me I have
>to wait until tomorrow or go to their non-working web site.
The security of the site is an issue with me. I'd rather have a site
that's not available at times, if at least it's secure - which
Cingular's is not.
>
>Damn them! They need 24/7 customer service.
>
>--
>John S.
>e-mail responses to - john at kiana dot net
Yes, just one of my complaints about them. When I brought up the 24/7
thing to them, they gave me the old 'eventually, we plan to . . . "
- 12-05-2004, 01:13 PM #3Steve LarsonGuest
Re: Customer Service
and up until about 6 months ago, they would exchange a non-working phone
right in the Cingular store. Then they moved to the mail order service. In
my opinion, they've been hammering the bottom line in the executive board
room, and customer service was one of the first areas to be targeted for
reduction.
"George" <h_arle/yNO.SPAMd_avidso/[email protected]> wrote in message
news:[email protected]...
> On 05 Dec 2004 18:21:05 GMT, [email protected]pamfree (John S.)
> wrote:
>
>>
>>Well, Cingular is still doing the business day and part of Saturday
>>customer
>>service.
>>
>>Their web site is not working properly today and a call to 611 tells me I
>>have
>>to wait until tomorrow or go to their non-working web site.
>
> The security of the site is an issue with me. I'd rather have a site
> that's not available at times, if at least it's secure - which
> Cingular's is not.
>
>>
>>Damn them! They need 24/7 customer service.
>>
>>--
>>John S.
>>e-mail responses to - john at kiana dot net
>
> Yes, just one of my complaints about them. When I brought up the 24/7
> thing to them, they gave me the old 'eventually, we plan to . . . "
>
>
- 12-05-2004, 03:55 PM #4Jack ZwickGuest
Re: Customer Service
In article <[email protected]>,
"Steve Larson" <[email protected]> wrote:
> and up until about 6 months ago, they would exchange a non-working phone
> right in the Cingular store. Then they moved to the mail order service. In
> my opinion, they've been hammering the bottom line in the executive board
> room, and customer service was one of the first areas to be targeted for
> reduction.
Thats what Sprint and AT&T did, and the Customer Service evaluations
suffered as a result.
Verizon and Nextel didn't and they win such evaluations every year now.
- 12-05-2004, 08:26 PM #5Steve BrecherGuest
Re: Customer Service
George <h_arle/yNO.SPAMd_avidso/[email protected]> wrote:
> The security of the site is an issue with me. I'd rather have a site
> that's not available at times, if at least it's secure - which
> Cingular's is not.
Eh? As a new Cingular customer I just registered on the web site today.
When I log in, I get https://www.myaccount.cingular.com/... with an SSL
secured symbol in my browser.
--
For mail, please use my surname where indicated:
[email protected] (Steve Brecher)
- 12-05-2004, 10:07 PM #6JerGuest
Re: Customer Service
Steve Brecher wrote:
> George <h_arle/yNO.SPAMd_avidso/[email protected]> wrote:
>
>>The security of the site is an issue with me. I'd rather have a site
>>that's not available at times, if at least it's secure - which
>>Cingular's is not.
>
>
> Eh? As a new Cingular customer I just registered on the web site today.
> When I log in, I get https://www.myaccount.cingular.com/... with an SSL
> secured symbol in my browser.
>
It's always worked that way for me too. <shrug>
--
jer email reply - I am not a 'ten'
- 12-06-2004, 09:18 PM #7GeorgeGuest
Re: Customer Service
On Sun, 05 Dec 2004 22:07:36 -0600, Jer <[email protected]> wrote:
>Steve Brecher wrote:
>
>> George <h_arle/yNO.SPAMd_avidso/[email protected]> wrote:
>>
>>>The security of the site is an issue with me. I'd rather have a site
>>>that's not available at times, if at least it's secure - which
>>>Cingular's is not.
>>
>>
>> Eh? As a new Cingular customer I just registered on the web site today.
>> When I log in, I get https://www.myaccount.cingular.com/... with an SSL
>> secured symbol in my browser.
>>
>
>
>It's always worked that way for me too. <shrug>
>
>--
>jer email reply - I am not a 'ten'
Sorry, you're both wrong if you think the site is secure.
See, the page, where you are asked to sign up, is not secure. I don't
remember how ATT's was, when I first signed up, but notice how you're
asked to enter you 10 digit, on a page that does NOT have the https.
OK? Do you see that ? That is NOT a secured page, onto which you're
being asked to enter your 10 digit, to being registration..
Now, clear your browser's cache, and go to
http://www.paypal.com
ENTER IT EXACTLY AS SHOWN with the http:// AND NOT "https://"
Then, don't log in if you have ann account, just try to get to
paypal's main page.
Now, see how it changed to "HTTPS:" instead of the "HTTP:" you just
entered?
Ah, a secure site.
I'll answer your next question, now.
It's a big deal TO ME because my 10 digit is personal info, and I
only give it to persons I trust. And this site expects me to enter it
onto a page without the https: ?
Let me scratch my head to get my 2 brain cells going, and I'll get
back to you on that.
Cingular failed yet again - imagine that.
- 12-06-2004, 10:01 PM #8JerGuest
Re: Customer Service
George wrote:
> On Sun, 05 Dec 2004 22:07:36 -0600, Jer <[email protected]> wrote:
>
>
>>Steve Brecher wrote:
>>
>>
>>>George <h_arle/yNO.SPAMd_avidso/[email protected]> wrote:
>>>
>>>
>>>>The security of the site is an issue with me. I'd rather have a site
>>>>that's not available at times, if at least it's secure - which
>>>>Cingular's is not.
>>>
>>>
>>>Eh? As a new Cingular customer I just registered on the web site today.
>>>When I log in, I get https://www.myaccount.cingular.com/... with an SSL
>>>secured symbol in my browser.
>>>
>>
>>
>>It's always worked that way for me too. <shrug>
>>
>>--
>>jer email reply - I am not a 'ten'
>
>
>
> Sorry, you're both wrong if you think the site is secure.
>
> See, the page, where you are asked to sign up, is not secure. I don't
> remember how ATT's was, when I first signed up, but notice how you're
> asked to enter you 10 digit, on a page that does NOT have the https.
>
> OK? Do you see that ? That is NOT a secured page, onto which you're
> being asked to enter your 10 digit, to being registration..
>
> Now, clear your browser's cache, and go to
>
> http://www.paypal.com
>
> ENTER IT EXACTLY AS SHOWN with the http:// AND NOT "https://"
>
> Then, don't log in if you have ann account, just try to get to
> paypal's main page.
>
> Now, see how it changed to "HTTPS:" instead of the "HTTP:" you just
> entered?
>
> Ah, a secure site.
>
> I'll answer your next question, now.
>
> It's a big deal TO ME because my 10 digit is personal info, and I
> only give it to persons I trust. And this site expects me to enter it
> onto a page without the https: ?
>
> Let me scratch my head to get my 2 brain cells going, and I'll get
> back to you on that.
>
> Cingular failed yet again - imagine that.
=====================
>>>Eh? As a new Cingular customer I just registered on the web site
today.
>>>When I log in, I get https://www.myaccount.cingular.com/... with an SSL
>>>secured symbol in my browser.
=====================
This is the URL we were discussing....
--
jer email reply - I am not a 'ten'
- 12-06-2004, 11:19 PM #9Stanley ReynoldsGuest
Re: Customer Service
> > On Sun, 05 Dec 2004 22:07:36 -0600, Jer <[email protected]> wrote:
>> >>>>The security of the site is an issue with me. I'd rather have a site
> >>>>that's not available at times, if at least it's secure - which
> >>>>Cingular's is not.
Not sure how secure the site is but most of the time it will not allow me to
login.
Latest message is:
ERROR L111: We're sorry, but we are experiencing a temporary system error
that prevents us from retrieving your account information. Please wait a
moment and try again.
I follow the instructions but same result.
Maybe if I was a hacker I would have better luck ?
Could be the site is too unreliable for a hacker to mess with ?
After a year of works some of time I think they should fire the staft or
contractor and start over.
By the way the prepaid site has been solid the past year. The same site is
used by Boost and it has been up and fast with current info. It is strange
the prepaid side gets a rock solid site simple but works and post paid gets
the leading edge but slow and unreliable.
- 12-06-2004, 11:28 PM #10John NavasGuest
Re: Customer Service
[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
In <[email protected]> on Mon, 6 Dec 2004 23:19:03 -0600,
"Stanley Reynolds" <[email protected]> wrote:
>Not sure how secure the site is but most of the time it will not allow me to
>login.
>Latest message is:
>
>ERROR L111: We're sorry, but we are experiencing a temporary system error
>that prevents us from retrieving your account information. Please wait a
>moment and try again.
>
>I follow the instructions but same result.
>
>Maybe if I was a hacker I would have better luck ?
>
>Could be the site is too unreliable for a hacker to mess with ?
>
>After a year of works some of time I think they should fire the staft or
>contractor and start over.
This is post-merger, and much shorter period of time, and is the result of
some very difficult work.
--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>
- 12-06-2004, 11:47 PM #11Jack ZwickGuest
Re: Customer Service
In article <[email protected]>,
John Navas <[email protected]> wrote:
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Mon, 6 Dec 2004 23:19:03 -0600,
> "Stanley Reynolds" <[email protected]> wrote:
>
> >Not sure how secure the site is but most of the time it will not allow me to
> >login.
> >Latest message is:
> >
> >ERROR L111: We're sorry, but we are experiencing a temporary system error
> >that prevents us from retrieving your account information. Please wait a
> >moment and try again.
> >
> >I follow the instructions but same result.
> >
> >Maybe if I was a hacker I would have better luck ?
> >
> >Could be the site is too unreliable for a hacker to mess with ?
> >
> >After a year of works some of time I think they should fire the staft or
> >contractor and start over.
>
> This is post-merger, and much shorter period of time, and is the result of
> some very difficult work.
But Navas said it would be easy to handle this merger.
Oct 29, 8:39 am show options
Newsgroups: alt.cellular.cingular,alt.cellular.attws
From: John Navas
Local: Fri,Oct 29 20048:39 am
Subject: Re: Going from ATTWS to Cingular
Reply| Reply to Author| Forward| Print| Individual Message| Show
original| Report Abuse
[POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
-- what matters is the
number (one) and type of (compatible) back office systems. This
integration
actually looks to be easier than prior integrations.
--
Best regards,
John Navas <http://navasgrp.home.att.net/>
- 12-06-2004, 11:49 PM #12Stanley ReynoldsGuest
Re: Customer Service
> This is post-merger, and much shorter period of time, and is the result of
> some very difficult work.
Not sure of the quote but president Bush said that this was "very hard work"
in reference to the war in Iraq that I believe that. If keeping a web site
up is "very difficult work" then it says the people doing this may need to
be replaced with someone that can do it no problem. I think most web sites
just work but not Cingular and this has been a problem the past year
pre-merger.
- 12-07-2004, 12:00 AM #13John NavasGuest
Re: Customer Service
[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
In <[email protected]> on Tue, 07 Dec
2004 05:47:23 GMT, Jack Zwick <[email protected]> wrote:
>In article <[email protected]>,
> John Navas <[email protected]> wrote:
>> This is post-merger, and much shorter period of time, and is the result of
>> some very difficult work.
>
>But Navas said it would be easy to handle this merger.
Nope.
>Oct 29, 8:39 am show options
>Newsgroups: alt.cellular.cingular,alt.cellular.attws
>From: John Navas
>Local: Fri,Oct 29 20048:39 am
>Subject: Re: Going from ATTWS to Cingular
>Reply| Reply to Author| Forward| Print| Individual Message| Show
>original| Report Abuse
>
>-- what matters is the
>number (one) and type of (compatible) back office systems. This
>integration
>actually looks to be easier than prior integrations.
Which part of that don't you understand? Let's start with "what"... ;-)
--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>
- 12-07-2004, 12:02 AM #14John NavasGuest
Re: Customer Service
[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
In <[email protected]> on Mon, 6 Dec 2004 23:49:32 -0600,
"Stanley Reynolds" <[email protected]> wrote:
>> This is post-merger, and much shorter period of time, and is the result of
>> some very difficult work.
>
>Not sure of the quote but president Bush said that this was "very hard work"
>in reference to the war in Iraq that I believe that. If keeping a web site
>up is "very difficult work" then it says the people doing this may need to
>be replaced with someone that can do it no problem.
No offense, but you obviously have no idea what you're talking about.
>I think most web sites
>just work but not Cingular and this has been a problem the past year
>pre-merger.
These latest issues are clearly post-merger.
--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>
- 12-07-2004, 01:30 AM #15Stanley ReynoldsGuest
Re: Customer Service
>
> >> This is post-merger, and much shorter period of time, and is the result
of
> >> some very difficult work.
> >
> >Not sure of the quote but president Bush said that this was "very hard
work"
> >in reference to the war in Iraq that I believe that. If keeping a web
site
> >up is "very difficult work" then it says the people doing this may need
to
> >be replaced with someone that can do it no problem.
>
> No offense, but you obviously have no idea what you're talking about.
>
No offense taken, but I know what I am talking about, Cingular's web site.
And of the many web sites I use Cingular's site has had more problems the
past year than 20 other sites I have used. Bank sites work, credit card
sites work, broker sites work, even the prepaid Cingular site works. If you
think that Cingular's web site problems started with the merger then
"obviously have no idea what you're talking about." One thing that I have no
idea about is what your spin on Cingular's problems is about.
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