New Cingular phones with the best reception...

cingular is getting rid of all their tech people and going to a send the
phone back repair and warranty service the local tech guy here was let go
after ten years of service.


"M. D. Borca" <[email protected]> wrote in message
news:[email protected]...
> If you go to the cingular.com site and into the section where you may
> search for stores, once you do search for stores, it will display them
> in your area, and if you look closely at the listing, it details which
> stores have "Tech Repair" or "technical support" listed on them, Take
> it to one of those stores, and there will typically be a Technician on
> site which can usually take a look at the phone if it is what you wish
> to do.
>
> Obviously the stores serve as a bit more than just salesmanship.
> Actually go into a store first please before ASSuming.
>
> WE do not repair phones @ the cingular store? - so you speak for all
> the CONUS cingular stores? and all of the associates?
>
> Do not listen to this man, see a tech repair store, be nice with them,
> explain the problem, your solution may be an ENS supporting phone and
> a 64k sim after all. Or they may be able to help you out in another
> way.
>
> R/
>
>
> On Sat, 18 Dec 2004 22:16:34 -0600, "Shaolin Superfly"
> <[email protected]> wrote:
>
>
>>Why should he take it to the store? They sell phones there. They aren't a
>>service center. Salesmen don't repair phones.
>>
>>You wouldn't ask you car salesman to troubleshoot, much less repair, that
>>knocking sound coming from under the hood.
>>
>>Call 866-Cingular and have the service tech look up coverage and/or
>>possible
>>interference in the MTI.
>>
>>We do not repair phones at the Cingular store.
>

---

› See More: New Cingular phones with the best reception...

"SHAWN MURPHY" <[email protected]> wrote in message
news:[email protected]...
> cingular is getting rid of all their tech people and going to a send the
> phone back repair and warranty service the local tech guy here was let
go
> after ten years of service.


All service related issues are handled via Customer Service leading to the
Warranty exchange or lockline by telephone. We have a nice "hotline" phone
booth in the store for customers who come in for these kind of problems.
Cingular is doing this for a reason. It is official protocol now.

If I'm spending time troubleshooting your phone I can't sell other people
phones. I work on commission and my kids don't get new shoes, clothes,
dinner, and my ex doesn't get the child support.

If I've sold you the phone I'm happy to help you get the help you need. But
we have people who come in our stores who, buy their phones of the internet,
who can't even turn there phones on and want us to show them how to use
them. I will fully listen to the customer and if I can help quickly, or sell
them some accessories, I'm happy to assist.

Again. Cingular protocol is to call CS and have them troubleshoot the phone.
Salesmen sell service for Cingular.

--
SS

John Navas wrote:

> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Sun, 19 Dec 2004 07:35:45 -0600, Jer
> <[email protected]> wrote:
>
>
>>It's not clear to me whether any particular phone (expect for my V551)
>>supports ENS. How is one expected to know?
>
>
> Call Customer Care.
>
>
>>Or, can ANY phone support
>>ENS, given enough SIM capacity?
>
>
> Reportedly not.
>
>
>>Shame there's not a webpage somewhere
>>with this info on it.
>
>
> I suspect Cingular doesn't want to create confusion in the market -- most
> subscribers don't need to care about ENS.


I suppose I wasn't thinking of an official Cingular webpage, and I can
certainly understand about the confusion factor. I assume anyone could
have a webpage about it.... even yours. I've talked to Customer
Care about ENS... er... 'skuze me... I tried to talk to them about ENS,
and the only responce I got sounded like a room full of crickets. If I
had the time I could ring through enough times to eventually get that
one rep that had a high geek quotient....


--
jer email reply - I am not a 'ten'

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Sun, 19 Dec 2004 13:46:21 -0600, Jer
<[email protected]> wrote:

>... I've talked to Customer
>Care about ENS... er... 'skuze me... I tried to talk to them about ENS,
>and the only responce I got sounded like a room full of crickets. If I
>had the time I could ring through enough times to eventually get that
>one rep that had a high geek quotient....

A better bet is to trump up a technical problem and ask to be put through to
Technical Support.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

On Tue, 21 Dec 2004 01:23:36 GMT, John Navas
<[email protected]> said in alt.cellular.cingular:

>A better bet is to trump up a technical problem and ask to be put through to
>Technical Support.

"There's a bad echo suppressor I want to report" usually does it. And
who hasn't heard a bit of echo in the last couple of days?

On Sun, 19 Dec 2004 07:17:16 GMT, Jack Zwick <[email protected]>
said in alt.cellular.cingular:

>In article <[email protected]>,
> "Shaolin Superfly" <[email protected]> wrote:

>> We do not repair phones at the Cingular store.

>Not even test them? Sprint does.

Some independent Cingular dealers do. And do minor repairs if the
phone is out of warranty.

John Navas wrote:

> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Sun, 19 Dec 2004 13:46:21 -0600, Jer
> <[email protected]> wrote:
>
>
>>... I've talked to Customer
>>Care about ENS... er... 'skuze me... I tried to talk to them about ENS,
>>and the only responce I got sounded like a room full of crickets. If I
>>had the time I could ring through enough times to eventually get that
>>one rep that had a high geek quotient....
>
>
> A better bet is to trump up a technical problem and ask to be put through to
> Technical Support.
>

Ah HA! Sooo, you do have a devious mind....!

Okay, lessee... how 'bout "I've been told ENS offers equal access to two
different networks, so how much longer will I have to keep listening to
two different people at the same time?"

--
jer
email reply - I am not a 'ten'

"Al Klein" <[email protected]> wrote in message
news:[email protected]...
> On Sun, 19 Dec 2004 07:17:16 GMT, Jack Zwick <[email protected]>
> said in alt.cellular.cingular:
>
> >In article <[email protected]>,
> > "Shaolin Superfly" <[email protected]> wrote:
>
> >> We do not repair phones at the Cingular store.
>
> >Not even test them? Sprint does.
>
> Some independent Cingular dealers do. And do minor repairs if the
> phone is out of warranty.


We have an independent store about a mile away and that's where we send the
folks who don't want to go through warranty exchange. 90 % of the time there
back within an hour when they find out just how much it will cost to get
their phone repaired. They will troubleshoot the phone for free though.

--
SS

since someone mentioned echoes and I get them...what is the cause? Drives
me nuts!!!!!



"Aardvark J. Bandersnatch, BLT, MP, PBJ, LSMFT" <[email protected]>
wrote in message news0ixd.784055$8_6.131262@attbi_s04...
>
> "John Navas" <[email protected]> wrote in message
> news:[email protected]...
> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
> >
>
> >>where might one find a 64K SIM for a motorola v400?
> >
> > Cingular and Cingular resellers.
>
> John, I checked the Cingular site, and there were no 64K sims shown. I
> called the local Cingular store, and they had never heard of such a thing
> (why am I not surprised?).
> Google search revealed 64K sims for all sorts of cell phones but not the
> V400. Thanks for trying, though.
>
> Micheal.
>
>

On Tue, 21 Dec 2004 09:58:29 -0600, "Shaolin Superfly"
<[email protected]> said in alt.cellular.cingular:

>We have an independent store about a mile away and that's where we send the
>folks who don't want to go through warranty exchange. 90 % of the time there
>back within an hour when they find out just how much it will cost to get
>their phone repaired. They will troubleshoot the phone for free though.

We'll even do water damage repair for free if a) the phone was bought
from us, b) the battery was removed immediately, c) it was clean fresh
(not salt) water, d) it wasn't too long ago and e) there are no
guarantees, going in, that we can fix the phone or that, if we DO fix
it, it will keep working.

IOW we do our best for our customers.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <fU0yd.220618$5K2.39668@attbi_s03> on Tue, 21 Dec 2004 21:50:13 GMT, "Bob
K." <[email protected]> wrote:

>since someone mentioned echoes and I get them...what is the cause? Drives
>me nuts!!!!!

Malfunction in the carrier's echo suppressors.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>