Cingular's Upgrade Policy

I will be a new Cingular customer in a week or two. I am already
looking out a few months when I will likely want to change my plan to
one with more minutes and another phone. Does Cingular allow this
kind of upgrade while you are under contract? Without penalty?

Dick

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› See More: Cingular's Upgrade Policy

"Dick" <LeadWinger> wrote in message
news:[email protected]...
> I will be a new Cingular customer in a week or two. I am already
> looking out a few months when I will likely want to change my plan to
> one with more minutes and another phone. Does Cingular allow this
> kind of upgrade while you are under contract? Without penalty?
>
> Dick

They will happily upgrade you without penalty.

On Thu, 23 Dec 2004 11:18:51 -0500, "Alan" <[email protected]> wrote:

>
>"Dick" <LeadWinger> wrote in message
>news:[email protected]...
>> I will be a new Cingular customer in a week or two. I am already
>> looking out a few months when I will likely want to change my plan to
>> one with more minutes and another phone. Does Cingular allow this
>> kind of upgrade while you are under contract? Without penalty?
>>
>> Dick
>
>They will happily upgrade you without penalty.
>

Thanks Alan.

They will upgrade your plan with now penalty, however your phone will
need to meet their upgrade policy.
Dick wrote:
> I will be a new Cingular customer in a week or two. I am already
> looking out a few months when I will likely want to change my plan to
> one with more minutes and another phone. Does Cingular allow this
> kind of upgrade while you are under contract? Without penalty?
>
> Dick

The phones will both be Cingular Motorola V551's.

On Thu, 23 Dec 2004 12:46:20 -0500, SKasap <[email protected]>
wrote:

>They will upgrade your plan with now penalty, however your phone will
>need to meet their upgrade policy.
>Dick wrote:
>> I will be a new Cingular customer in a week or two. I am already
>> looking out a few months when I will likely want to change my plan to
>> one with more minutes and another phone. Does Cingular allow this
>> kind of upgrade while you are under contract? Without penalty?
>>
>> Dick

Here is there policy...There are exceptions for high spenders of course:
If you signed a 12 month contract you are elgible 1 month before your 12
month contract expires so that is 11 month.

If you signed a 24 month contract it is done at 21 months.

However, customer care can allow an exception upgrade - however if this
is done - you will only pay 1 year commitment price on phone but have to
sign a 2 year contract.


Dick wrote:
> The phones will both be Cingular Motorola V551's.
>
> On Thu, 23 Dec 2004 12:46:20 -0500, SKasap <[email protected]>
> wrote:
>
>
>>They will upgrade your plan with now penalty, however your phone will
>>need to meet their upgrade policy.
>>Dick wrote:
>>
>>>I will be a new Cingular customer in a week or two. I am already
>>>looking out a few months when I will likely want to change my plan to
>>>one with more minutes and another phone. Does Cingular allow this
>>>kind of upgrade while you are under contract? Without penalty?
>>>
>>>Dick
>
>

"Alan" <[email protected]> wrote in message
news:[email protected]...
>
> "Dick" <LeadWinger> wrote in message
> news:[email protected]...
> > I will be a new Cingular customer in a week or two. I am already
> > looking out a few months when I will likely want to change my plan to
> > one with more minutes and another phone. Does Cingular allow this
> > kind of upgrade while you are under contract? Without penalty?
> >
> > Dick
>
> They will happily upgrade you without penalty.


At full retail price.

--
SS

"SKasap" <[email protected]> wrote in message
news:[email protected]...
> Here is there policy...There are exceptions for high spenders of course:
> If you signed a 12 month contract you are elgible 1 month before your 12
> month contract expires so that is 11 month.
>
> If you signed a 24 month contract it is done at 21 months.
>
> However, customer care can allow an exception upgrade - however if this
> is done - you will only pay 1 year commitment price on phone but have to
> sign a 2 year contract.
>

***IF*** they are allowed to allow the exception.

New customer with no tenure it's very doubtful. The CSR's have a rating
system on the computer that actually tells them if it's possible.

But it never hurts to try.

--
SS

On Thu, 23 Dec 2004 21:02:08 -0600, "Shaolin Superfly"
<[email protected]> wrote:

>
>"SKasap" <[email protected]> wrote in message
>news:[email protected]...
>> Here is there policy...There are exceptions for high spenders of course:
>> If you signed a 12 month contract you are elgible 1 month before your 12
>> month contract expires so that is 11 month.
>>
>> If you signed a 24 month contract it is done at 21 months.
>>
>> However, customer care can allow an exception upgrade - however if this
>> is done - you will only pay 1 year commitment price on phone but have to
>> sign a 2 year contract.
>>
>
>***IF*** they are allowed to allow the exception.
>
>New customer with no tenure it's very doubtful. The CSR's have a rating
>system on the computer that actually tells them if it's possible.
>
>But it never hurts to try.

I guess I will just have to cross that bridge when I get there. On
the surface it would seem a bad business decision to not allow the
upgrade as their revenue would almost double, and the contract would
be twice as long. Looks like all upside for them, and no downside.

Dick

"Dick" <LeadWinger> wrote in message
news:[email protected]...
> I will be a new Cingular customer in a week or two. I am already
> looking out a few months when I will likely want to change my plan to
> one with more minutes and another phone. Does Cingular allow this
> kind of upgrade while you are under contract? Without penalty?
>
> Dick

Changing rate plans is not called an "Upgrade." Current policy allows you to
change to any rate plan at any time within the first half of your contract.
In the second half, you must commit to 12 months to get any promotional
elements of a rate plan (i.e.: unlimited mobile to mobile).
BTW, this does not change the date that you can get a new phone at a
discount.

Adding a line is simple since each phone number carries its own contract
date.

"Upgrade" at Cingular means getting a new phone at the discounted rate.
Current policy states the after 11 months of a one year, 21 months of a two
year, a new contract may be signed that supercedes the existing contract. A
two year customer can get full discount after 12 months if the average
monthly bill is $75.00 or higher before taxes.
Additionally, after 6 months, an exception or "protocol" upgrade is
possible. You sign a 2 year contract and pay one year price (add 50 bucks).
If an exception upgrade is performed, the new 24 month contract must be
completed before the next upgrade. (Only one exception per contract term).

Mark