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  1. #31
    John Navas
    Guest

    Re: Cingular Nightmare Before Christmas

    [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on Mon, 27 Dec 2004 05:50:56 -0500, "Ric
    Kaysen" <[email protected]> wrote:

    >"Shaolin Superfly" <[email protected]> wrote in message
    >news:[email protected]...
    >>
    >> "Ric Kaysen" <[email protected]> wrote in message
    >> news:[email protected]...


    >> > Point is...in ten plus years with ATT including eight or nine equipment
    >> > upgrades...it has never before been an issue. I have had seamless
    >> > transitions between new phones and never had one interruption in service.
    >> > And for this, Cingular wants to add a new service fee to my bill?
    >> >
    >> >

    >>
    >> Now we know you are exagerrating or lying.
    >>
    >> I worked for ATT Wireless for many years and we had more coverage holes and
    >> systems outages than any other carrier. Period. Why do you think AT&T
    >> Wireless was in financial trouble and had such high customer churn?
    >>
    >> You also paid an upgrade fee with ATTWS as well. It's amazing how many
    >> customers forget that fact.


    >I didn't say there was never a dead spot....I only meant there was never an
    >interruption in service when transitioning from one phone to another. The
    >new handset was enabled as the other was disabled. BTW...it's now over sixty
    >hours and Cingular can't figure out how to enable this new phone.


    There's a huge difference between (1) upgrading the same service on a single
    carrier, and (2) porting from one carrier [ATTWS] to another [Cingular].
    (Even though ATTWS and Cingular are now part of the same company, the two
    systems are still largely separate.) You might have had the same problem when
    porting to some other carrier.
    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



    See More: Cingular Nightmare Before Christmas




  2. #32
    John Navas
    Guest

    Re: Cingular Nightmare Before Christmas

    [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on Mon, 27 Dec 2004 05:59:03 -0500, "Ric
    Kaysen" <[email protected]> wrote:

    >"Shaolin Superfly" <[email protected]> wrote in message
    >news:[email protected]...
    >>
    >> "Ric Kaysen" <[email protected]> wrote in message
    >> news:[email protected]...


    >> > Uh...no you can't guarantee that. Been there, done that and spent 3 hours
    >> > (so far) on the phone with after hours tech support.

    >>
    >> Yeah I can.... because I spend about half my day fixing numbnut screwups who
    >> didn't follow the activation directions they were given.
    >>
    >> I even had one of my long time customers call me on Christmas morning when
    >> his phone wasn't activated. Come to find out he didn't follow the activation
    >> directions.
    >>
    >> Unbeleivable.


    >Again...you're wrong. Do you think I haven't spent hours on the phone with
    >tech support? Do you think I haven't spent hours in the Cingular store
    >forcing the staff to deal with this issue? If it's as easy as you insist,
    >perhaps you can instruct all the Cingular personnel I've had to deal with
    >since last Friday and teach them how to iron out all the bugs in their
    >system. Activating a phone is not a new procedure to me.


    There's a huge difference between (1) upgrading and activating on the same
    service of a single carrier, and (2) porting from one carrier [ATTWS] to
    another [Cingular]. (Even though ATTWS and Cingular are now part of the same
    company, the two systems are still largely separate.) You might have had the
    same problem when porting to some other carrier.
    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  3. #33
    John S.
    Guest

    Re: Cingular Nightmare Before Christmas

    >Activating a phone is not a new procedure to me.

    Might be to the people that you are dealing with!

    :-)

    --
    John S.
    e-mail responses to - john at kiana dot net



  4. #34
    Ric Kaysen
    Guest

    Re: Cingular Nightmare Before Christmas


    --
    Remove NOSPAM to reply
    "John S." <[email protected]> wrote in message
    news:[email protected]...
    > >Activating a phone is not a new procedure to me.

    >
    > Might be to the people that you are dealing with!
    >
    > :-)
    >
    > --
    > John S.
    > e-mail responses to - john at kiana dot net


    That's scary since it seems I've spoken to everyone at Cingular about the
    problem. BTW...over 100 hour later and they can't activate my number yet.





  5. #35
    Dazzy Deb
    Guest

    Re: Cingular Nightmare Before Christmas

    On Sun, 26 Dec 2004 21:50:26 -0600, "Shaolin Superfly"
    <[email protected]> wrote:

    >Yeah I can.... because I spend about half my day fixing numbnut screwups who
    >didn't follow the activation directions they were given.
    >
    >I even had one of my long time customers call me on Christmas morning when
    >his phone wasn't activated. Come to find out he didn't follow the activation
    >directions.
    >
    >Unbeleivable.


    Hey kiddo. If you work for Cingular, you sure aren't helping the
    situation here by insulting Cingular subscribers.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Dazzy Deb
    Heaven Doesn't Want Me, and Hell is Afraid I'll Take Over

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



  6. #36
    Shaolin Superfly
    Guest

    Re: Cingular Nightmare Before Christmas


    "Dazzy Deb" <[email protected]> wrote in message
    news:[email protected]...
    > On Sun, 26 Dec 2004 21:50:26 -0600, "Shaolin Superfly"
    > <[email protected]> wrote:
    >
    > >Yeah I can.... because I spend about half my day fixing numbnut screwups

    who
    > >didn't follow the activation directions they were given.
    > >
    > >I even had one of my long time customers call me on Christmas morning

    when
    > >his phone wasn't activated. Come to find out he didn't follow the

    activation
    > >directions.
    > >
    > >Unbeleivable.

    >
    > Hey kiddo. If you work for Cingular, you sure aren't helping the
    > situation here by insulting Cingular subscribers.



    Usually the only people that are insulted are those who KNOW they are the
    dumbasses I'm writing about.

    So you recognize yourself in my writings, huh?

    --
    SS





  7. #37
    Dazzy Deb
    Guest

    Re: Cingular Nightmare Before Christmas

    On Thu, 30 Dec 2004 20:39:07 -0600, "Shaolin Superfly"
    <[email protected]> wrote:

    >
    >"Dazzy Deb" <[email protected]> wrote in message
    >news:[email protected]...


    >> Hey kiddo. If you work for Cingular, you sure aren't helping the
    >> situation here by insulting Cingular subscribers.

    >
    >
    >Usually the only people that are insulted are those who KNOW they are the
    >dumbasses I'm writing about.
    >
    >So you recognize yourself in my writings, huh?


    Did I say that I was insulted? No, I didn't. Try a reading
    comprehension course.

    If you stopped to think for a few minutes, not everybody knows as much
    about cell phones as you claim to know. And, NO, I am not one of
    them. I know more about cell phones than I care to know.

    I just made an observation.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Dazzy Deb
    Heaven Doesn't Want Me, and Hell is Afraid I'll Take Over

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



  8. #38
    Shaolin Superfly
    Guest

    Re: Cingular Nightmare Before Christmas


    "Dazzy Deb" <[email protected]> wrote in message
    news:[email protected]...
    > On Thu, 30 Dec 2004 20:39:07 -0600, "Shaolin Superfly"
    > <[email protected]> wrote:
    >
    > >
    > >"Dazzy Deb" <[email protected]> wrote in message
    > >news:[email protected]...

    >
    > >> Hey kiddo. If you work for Cingular, you sure aren't helping the
    > >> situation here by insulting Cingular subscribers.

    > >
    > >
    > >Usually the only people that are insulted are those who KNOW they are the
    > >dumbasses I'm writing about.
    > >
    > >So you recognize yourself in my writings, huh?

    >
    > Did I say that I was insulted? No, I didn't. Try a reading
    > comprehension course.



    I think you protest just a bit too much.


    >
    > If you stopped to think for a few minutes, not everybody knows as much
    > about cell phones as you claim to know. And, NO, I am not one of
    > them. I know more about cell phones than I care to know.



    Now who needs a reading comprehension course? Please quote where I "claimed"
    to know alot about cell phones. I sell cellular service. I have for several
    years now. How long have you been in the industry?


    >
    > I just made an observation.



    Is that what we call snide remarks these days?.

    --
    SS





  9. #39
    Scott en Aztlán
    Guest

    Re: Cingular Nightmare Before Christmas

    On Sat, 25 Dec 2004 04:18:38 -0500, "Ric Kaysen"
    <[email protected]> wrote:

    >I've been with ATT for ten years and had no complaints. I wanted a new
    >Motorola MPX220, so I went into a Cingular store figuring it's all one big
    >happy family now. I paid my $300 plus tax and settled for half the air time
    >minutes for the same plan price, but I thought...ok, I don't use a lot and
    >they have roll over anyway.


    Why didn't you just buy the phone and pop in the SIM card from your
    old one? Why did you change service plans?

    >I waited for my expensive new phone to be
    >enabled on their network...and waited...and waited. I was told the system is
    >backed up. ok...I waited some more. Somehow the system got around to
    >disabling my old phone (V600 with ATT), but has not yet enabled the new one.
    >It is now 16 hours after I purchased the phone and I have no service
    >whatsoever.


    Try power-cycling the phone. This is finally what "woke up" the last
    Cingular phone I purchased. Even though the Cingular store clerk told
    me I would receive a text message when my phone was activated, that
    text message never came. However, the moment I cycled power, the phone
    sprang immediately to life.

    --
    Friends don't let friends shop at Best Buy (except to buy loss leaders for resale on eBay).
    (See http://tinyurl.com/6efhd)



  10. #40
    Scott en Aztlán
    Guest

    Re: Cingular Nightmare Before Christmas

    On Sun, 26 Dec 2004 21:47:19 -0600, "Shaolin Superfly"
    <[email protected]> wrote:

    >I worked for ATT Wireless for many years and we had more coverage holes and
    >systems outages than any other carrier. Period.


    Even T-Mobile?

    --
    Friends don't let friends shop at Best Buy (except to buy loss leaders for resale on eBay).
    (See http://tinyurl.com/6efhd)



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