Cingular Sucks!

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on 10 Jan 2005
12:16:54 -0800, "Debbie Smythe" <[email protected]> wrote:

>[SNIP]

Enough already. Please give it a rest.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

---

› See More: Cingular Sucks!

Many people are feeling the same.

The time to act is now.

Contact Lieff Cabraser Hyman LLP today to join the class action lawsuit
against
http://www.lieffcabraser.com/

Customers vs. CINGULAR TAKE CHARGE.


Debbie Smythe wrote:
>For any of you out there angered and fed up with the CINGULAR TAKE
>CHARGE services of Cingular, which offers free minutes after 9pm and
on
>weekends, on the accounts valued over $40 per month, but does in no
way
>give or award or service the free mintues, please contact the Class
>Action lawfirm of Lieff Cabraser, they are great at this kind of case
>and will easily prove that the free minutes are never received by the
>Take Charge clients, even though the customer service computers for
the
>Take Charge Cingular customers show zero charge for weekend and after
>9pm calls -- the outstanding team of investigators of LCHB and their
>friends in politics can quickly root out the problem.

http://www.lieffcabraser.com/
> AND, they would LOVE to hear from you! Do not be shy.

Strongbox wrote:

Good luck...I'd love to see a cell phone carrier nailed to the wall,
and
Cingular/ATT would be a good one.

Cell phone company business practices make streetwalkers look honest.

Strongbox
Jan 10, 1:15 pm show options

On Mon, 10 Jan 2005 16:07:46 -0500,

Harry Krause wrote:

> Cell phone company business practices make streetwalkers look honest.

Yep. At least with a streetwalker you get what you pay for and you only
pay
for what you get <G>......

JDa

Jan 10, 1:28 pm show options
Strongbox wrote:

> On Mon, 10 Jan 2005 16:07:46 -0500,

Harry Krause wrote:

No that is not quite right, sometime a streetwalker will give you more
than you bargained for!

Jimmy

On Mon, 10 Jan 2005 16:07:46 -0500, Harry Krause wrote:

Ya but at least you don't have to pay extra and sign a new contract to
get
screwed in a way you never even heard of before. You can also use what
ever
equipment you have on have and you don't have to buy it from her. Her
ugly
overages will still look better to you when you are done and when it's
over
it is really over as you don't have to wait for the final bill and the
lies
she will tell you will not have to be explained by tech support.

J.

===========


John Navas wrote:
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on 10 Jan
2005
> 12:16:54 -0800, "Debbie Smythe" <[email protected]> wrote:
>
> >[SNIP]
>
> Enough already. Please give it a rest.
>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>

I do !!!

Thanks for the lead. Will follow up on it. I have heard of LCHB a
lot.

Amy


Barry Horowitz wrote:
> Many people are feeling the same.
>
> The time to act is now.
>
> Contact Lieff Cabraser Hyman LLP today to join the class action
lawsuit
> against Customers vs. CINGULAR TAKE CHARGE.
> http://www.lieffcabraser.com/
>
> Debbie Smythe wrote:
>For any of you out there angered and fed up with the CINGULAR TAKE
>CHARGE services of Cingular, which offers free minutes after 9pm and
on weekends, on the accounts valued over $40 per month, but does in no
>way>give or award or service the free mintues, please contact the
Class
>Action lawfirm of Lieff Cabraser, they are great at this kind of case
>and will easily prove that the free minutes are never received by the
>Take Charge clients, even though the customer service computers for
the>Take Charge Cingular customers show zero charge for weekend and
after
>9pm calls -- the outstanding team of investigators of LCHB and their
>friends in politics can quickly root out the problem.
>
> http://www.lieffcabraser.com/
> > AND, they would LOVE to hear from you! Do not be shy.
>
> Strongbox wrote:
>
> Good luck...I'd love to see a cell phone carrier nailed to the wall,
> and Cingular/ATT would be a good one.
>
> Cell phone company business practices make streetwalkers look honest.
>
> Strongbox
> Jan 10, 1:15 pm show options
>
> On Mon, 10 Jan 2005 16:07:46 -0500,
>
> Harry Krause wrote:
>
> > Cell phone company business practices make streetwalkers look
honest.
>
> Yep. At least with a streetwalker you get what you pay for and you
only
> pay for what you get <G>......
>
> JDa
>
> Jan 10, 1:28 pm show options
> Strongbox wrote:
>
> > On Mon, 10 Jan 2005 16:07:46 -0500,
>
> Harry Krause wrote:
>
> No that is not quite right, sometime a streetwalker will give you
more
> than you bargained for!
>
> Jimmy
>
> On Mon, 10 Jan 2005 16:07:46 -0500, Harry Krause wrote:
>
> Ya but at least you don't have to pay extra and sign a new contract
to
> get screwed in a way you never even heard of before. You can also use
what ever equipment you have on have and you don't have to buy it from
her. Her ugly overages will still look better to you when you are done
and when it's over it is really over as you don't have to wait for the
final bill and the lies she will tell you will not have to be explained
by tech support.
>
> J.
>
> ===========
>
>

It's too bad the Cingular CSR's cannot come up with as much info as the
users on this forum!! Welcome to the wonderful world of "Unionized"
customer service!!!!


--
Greg

In article <Greg.1ne73m@WiFi-Forum_dot_com>,
Greg <Greg.1ne73m@WiFi-Forum_dot_com> wrote:

>
> It's too bad the Cingular CSR's cannot come up with as much info as the
> users on this forum!! Welcome to the wonderful world of "Unionized"
> customer service!!!!
>
>
> --
> Greg

Nice try. Its management in Atlanta not any Union that controls the
handle time of a CSR, the training of a CSR, etc, etc.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <Greg.1ne73m@WiFi-Forum_dot_com>,
> Greg <Greg.1ne73m@WiFi-Forum_dot_com> wrote:
>
>>
>> It's too bad the Cingular CSR's cannot come up with as much info as the
>> users on this forum!! Welcome to the wonderful world of "Unionized"
>> customer service!!!!
>>
>>
>> --
>> Greg
>
> Nice try. Its management in Atlanta not any Union that controls the
> handle time of a CSR, the training of a CSR, etc, etc.

And hardly "Unionized" at the wages most CSR's get!

The information you are getting here could well be coming from a CSR with
Cingular for all you know about these people. Cingular CSRs are well
trained individuals. The wireless market is a constantly evolving thing and
if you want to call Customer Care without 20-30 minutes in hold time they
need to keep reps on the phone not taking the time to train each time
something changes. save it for when there are a lot of things they need to
be aware of. There are many ways to keep up until them I am sure. So I
would rather have them manning the phones than listening to hold music for
half an hour.!
"PC Medic" <[email protected]> wrote in message
news:ZKC7e.16147$d43.479@lakeread03...
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
>> In article <Greg.1ne73m@WiFi-Forum_dot_com>,
>> Greg <Greg.1ne73m@WiFi-Forum_dot_com> wrote:
>>
>>>
>>> It's too bad the Cingular CSR's cannot come up with as much info as the
>>> users on this forum!! Welcome to the wonderful world of "Unionized"
>>> customer service!!!!
>>>
>>>
>>> --
>>> Greg
>>
>> Nice try. Its management in Atlanta not any Union that controls the
>> handle time of a CSR, the training of a CSR, etc, etc.
>
> And hardly "Unionized" at the wages most CSR's get!
>
>
>

In article <W1%8e.541$NU4.246@attbi_s22>,
"svnnahsdaddy4701" <[email protected]> wrote:

> The information you are getting here could well be coming from a CSR with
> Cingular for all you know about these people. Cingular CSRs are well
> trained individuals. The wireless market is a constantly evolving thing and
> if you want to call Customer Care without 20-30 minutes in hold time they
> need to keep reps on the phone not taking the time to train each time
> something changes.

Talk about a lame excuse for lack of training. Hire more CSRs!

> save it for when there are a lot of things they need to
> be aware of. There are many ways to keep up until them I am sure. So I
> would rather have them manning the phones than listening to hold music for
> half an hour.!

Yes what any one needs to understand is its NOT the union!! The CSR job is very difficult to do. The company is always changing job responsibilities and requirements, do to unrealistic numbers the reps must meet and at the same time take care of the customer the doors in the call centers are revolving doors! Your in your out! Every week the company trys to pull some crap, come up with a policy no one knows about and is not addressed in the contract. Union stewards always have their hands full trying to represent the membership. What Cingular does not understand how they treat their reps is reflected in the customer service. I have been with the union and company before the union for 10 years..... and prior to that it was Ameritech, and everythng was based on who knew and who you blew its nice to have the union there! They work hard to keep things fair and working for Cingular is a challenge for anyone!