Results 1 to 14 of 14
  1. #1
    Josh Alberts
    Guest
    My family just got a new family share plan with Cingular, and we all love
    it. The reception is much better than it was with AT&T. My dad has one
    major problem with Cingular, however, and after talking to them on the
    phone multiple times, they have no clue what to do, either. My dad has
    call forwarding service from the phone company at his office. He has it
    set up so that whenever he leaves the office, he has his calls forwarded to
    his cell phone. This was never a problem with AT&T, but now it is. If his
    phone is on, and somebody calls his office, he can answer the call and
    everything's fine. If his phone is turned off, or he doesn't answer the
    call after 4 rings, they are not transferred to his voicemail. Instead,
    they are asked for the 10 digit voicemail box. The problem with entering
    it is that his patients don't know his cell phone, they don't even know
    that he's using a cell phone and having his calls forwarded. This problem
    is extremely major, as nobody can call my dad to make appointments while
    he's gone, and nobody can call with emergencies. If anybody has had a
    similar problem and knows how to fix it, please let me know. Any help is
    greatly appreciated




    See More: Voicemail with Call Forwarding




  2. #2
    Jer
    Guest

    Re: Voicemail with Call Forwarding

    Josh Alberts wrote:

    > My family just got a new family share plan with Cingular, and we all love
    > it. The reception is much better than it was with AT&T. My dad has one
    > major problem with Cingular, however, and after talking to them on the
    > phone multiple times, they have no clue what to do, either. My dad has
    > call forwarding service from the phone company at his office. He has it
    > set up so that whenever he leaves the office, he has his calls forwarded to
    > his cell phone. This was never a problem with AT&T, but now it is. If his
    > phone is on, and somebody calls his office, he can answer the call and
    > everything's fine. If his phone is turned off, or he doesn't answer the
    > call after 4 rings, they are not transferred to his voicemail. Instead,
    > they are asked for the 10 digit voicemail box. The problem with entering
    > it is that his patients don't know his cell phone, they don't even know
    > that he's using a cell phone and having his calls forwarded. This problem
    > is extremely major, as nobody can call my dad to make appointments while
    > he's gone, and nobody can call with emergencies. If anybody has had a
    > similar problem and knows how to fix it, please let me know. Any help is
    > greatly appreciated
    >



    The reason this is happening is your dad hasn't yet setup his new
    cellular voicemail service. There should've been some information about
    how to do this included with other literature provided Have your dad
    turn off the cell and call his cell number. When it trips to VM, key in
    the 10-digit cell number, and follow the prompts. It only takes a moment.

    --
    jer
    email reply - I am not a 'ten'



  3. #3
    Josh Alberts
    Guest

    Re: Voicemail with Call Forwarding

    Jer <[email protected]> wrote in news:[email protected]:

    > Josh Alberts wrote:
    >
    >> My family just got a new family share plan with Cingular, and we all
    >> love it. The reception is much better than it was with AT&T. My dad
    >> has one major problem with Cingular, however, and after talking to
    >> them on the phone multiple times, they have no clue what to do,
    >> either. My dad has call forwarding service from the phone company at
    >> his office. He has it set up so that whenever he leaves the office,
    >> he has his calls forwarded to his cell phone. This was never a
    >> problem with AT&T, but now it is. If his phone is on, and somebody
    >> calls his office, he can answer the call and everything's fine. If
    >> his phone is turned off, or he doesn't answer the call after 4 rings,
    >> they are not transferred to his voicemail. Instead, they are asked
    >> for the 10 digit voicemail box. The problem with entering it is that
    >> his patients don't know his cell phone, they don't even know that
    >> he's using a cell phone and having his calls forwarded. This problem
    >> is extremely major, as nobody can call my dad to make appointments
    >> while he's gone, and nobody can call with emergencies. If anybody
    >> has had a similar problem and knows how to fix it, please let me
    >> know. Any help is greatly appreciated
    >>

    >
    >
    > The reason this is happening is your dad hasn't yet setup his new
    > cellular voicemail service. There should've been some information
    > about how to do this included with other literature provided Have
    > your dad turn off the cell and call his cell number. When it trips to
    > VM, key in the 10-digit cell number, and follow the prompts. It only
    > takes a moment.
    >


    Whenever someone calls the cell phone directly, nothing out of the
    ordinary happens. Everything works fine, and you don't have to enter
    the 10 digit number. Only when you call through his office, and the
    call gets forwarded to his cell phone, it asks for the 10 digit number.
    If you then enter his cell phone number, you get transferred to his
    voicemail.




  4. #4
    Jer
    Guest

    Re: Voicemail with Call Forwarding

    Josh Alberts wrote:
    > Jer <[email protected]> wrote in news:[email protected]:
    >
    >
    >>Josh Alberts wrote:
    >>
    >>
    >>>My family just got a new family share plan with Cingular, and we all
    >>>love it. The reception is much better than it was with AT&T. My dad
    >>>has one major problem with Cingular, however, and after talking to
    >>>them on the phone multiple times, they have no clue what to do,
    >>>either. My dad has call forwarding service from the phone company at
    >>>his office. He has it set up so that whenever he leaves the office,
    >>>he has his calls forwarded to his cell phone. This was never a
    >>>problem with AT&T, but now it is. If his phone is on, and somebody
    >>>calls his office, he can answer the call and everything's fine. If
    >>>his phone is turned off, or he doesn't answer the call after 4 rings,
    >>>they are not transferred to his voicemail. Instead, they are asked
    >>>for the 10 digit voicemail box. The problem with entering it is that
    >>>his patients don't know his cell phone, they don't even know that
    >>>he's using a cell phone and having his calls forwarded. This problem
    >>>is extremely major, as nobody can call my dad to make appointments
    >>>while he's gone, and nobody can call with emergencies. If anybody
    >>>has had a similar problem and knows how to fix it, please let me
    >>>know. Any help is greatly appreciated
    >>>

    >>
    >>
    >>The reason this is happening is your dad hasn't yet setup his new
    >>cellular voicemail service. There should've been some information
    >>about how to do this included with other literature provided Have
    >>your dad turn off the cell and call his cell number. When it trips to
    >>VM, key in the 10-digit cell number, and follow the prompts. It only
    >>takes a moment.
    >>

    >
    >
    > Whenever someone calls the cell phone directly, nothing out of the
    > ordinary happens. Everything works fine, and you don't have to enter
    > the 10 digit number. Only when you call through his office, and the
    > call gets forwarded to his cell phone, it asks for the 10 digit number.
    > If you then enter his cell phone number, you get transferred to his
    > voicemail.
    >



    Ohhhhhh!! Okay, better now.... that's bizarre!

    Question.... when your dad calls an outside number from his office
    (live dial), does his PBX station number show up with Caller ID on the
    called phone? or does some extraneous number show up instead?

    In the interest of brevity, my re: will depend on your answer, and
    thanks for sticking with me.

    --
    jer
    email reply - I am not a 'ten'



  5. #5
    Josh Alberts
    Guest

    Re: Voicemail with Call Forwarding

    Jer <[email protected]> wrote in news:[email protected]:

    > Josh Alberts wrote:
    >> Jer <[email protected]> wrote in news:[email protected]:
    >>
    >>
    >>>Josh Alberts wrote:
    >>>
    >>>
    >>>>My family just got a new family share plan with Cingular, and we all
    >>>>love it. The reception is much better than it was with AT&T. My
    >>>>dad has one major problem with Cingular, however, and after talking
    >>>>to them on the phone multiple times, they have no clue what to do,
    >>>>either. My dad has call forwarding service from the phone company
    >>>>at his office. He has it set up so that whenever he leaves the
    >>>>office, he has his calls forwarded to his cell phone. This was
    >>>>never a problem with AT&T, but now it is. If his phone is on, and
    >>>>somebody calls his office, he can answer the call and everything's
    >>>>fine. If his phone is turned off, or he doesn't answer the call
    >>>>after 4 rings, they are not transferred to his voicemail. Instead,
    >>>>they are asked for the 10 digit voicemail box. The problem with
    >>>>entering it is that his patients don't know his cell phone, they
    >>>>don't even know that he's using a cell phone and having his calls
    >>>>forwarded. This problem is extremely major, as nobody can call my
    >>>>dad to make appointments while he's gone, and nobody can call with
    >>>>emergencies. If anybody has had a similar problem and knows how to
    >>>>fix it, please let me know. Any help is greatly appreciated
    >>>>
    >>>
    >>>
    >>>The reason this is happening is your dad hasn't yet setup his new
    >>>cellular voicemail service. There should've been some information
    >>>about how to do this included with other literature provided Have
    >>>your dad turn off the cell and call his cell number. When it trips
    >>>to VM, key in the 10-digit cell number, and follow the prompts. It
    >>>only takes a moment.
    >>>

    >>
    >>
    >> Whenever someone calls the cell phone directly, nothing out of the
    >> ordinary happens. Everything works fine, and you don't have to enter
    >> the 10 digit number. Only when you call through his office, and the
    >> call gets forwarded to his cell phone, it asks for the 10 digit
    >> number. If you then enter his cell phone number, you get transferred
    >> to his voicemail.
    >>

    >
    >
    > Ohhhhhh!! Okay, better now.... that's bizarre!
    >
    > Question.... when your dad calls an outside number from his office
    > (live dial), does his PBX station number show up with Caller ID on the
    > called phone? or does some extraneous number show up instead?
    >
    > In the interest of brevity, my re: will depend on your answer, and
    > thanks for sticking with me.
    >


    He doesn't have a PBX, he just has three individual lines. The ID of
    the line he places a call from shows up on the caller id. In another
    newsgroup, someone said that maybe when the call gets transferred to the
    voicemail, its trying to locate the voicemail number of the caller,
    somehow. That makes sense, because when I call from my cell phone, it
    transfers me to my voicemail. I just don't know how I'd be able to fix
    that.




  6. #6
    Jer
    Guest

    Re: Voicemail with Call Forwarding

    Josh Alberts wrote:
    > Jer <[email protected]> wrote in news:[email protected]:
    >
    >
    >>Josh Alberts wrote:
    >>
    >>>Jer <[email protected]> wrote in news:[email protected]:
    >>>
    >>>
    >>>
    >>>>Josh Alberts wrote:
    >>>>
    >>>>
    >>>>
    >>>>>My family just got a new family share plan with Cingular, and we all
    >>>>>love it. The reception is much better than it was with AT&T. My
    >>>>>dad has one major problem with Cingular, however, and after talking
    >>>>>to them on the phone multiple times, they have no clue what to do,
    >>>>>either. My dad has call forwarding service from the phone company
    >>>>>at his office. He has it set up so that whenever he leaves the
    >>>>>office, he has his calls forwarded to his cell phone. This was
    >>>>>never a problem with AT&T, but now it is. If his phone is on, and
    >>>>>somebody calls his office, he can answer the call and everything's
    >>>>>fine. If his phone is turned off, or he doesn't answer the call
    >>>>>after 4 rings, they are not transferred to his voicemail. Instead,
    >>>>>they are asked for the 10 digit voicemail box. The problem with
    >>>>>entering it is that his patients don't know his cell phone, they
    >>>>>don't even know that he's using a cell phone and having his calls
    >>>>>forwarded. This problem is extremely major, as nobody can call my
    >>>>>dad to make appointments while he's gone, and nobody can call with
    >>>>>emergencies. If anybody has had a similar problem and knows how to
    >>>>>fix it, please let me know. Any help is greatly appreciated
    >>>>>
    >>>>
    >>>>
    >>>>The reason this is happening is your dad hasn't yet setup his new
    >>>>cellular voicemail service. There should've been some information
    >>>>about how to do this included with other literature provided Have
    >>>>your dad turn off the cell and call his cell number. When it trips
    >>>>to VM, key in the 10-digit cell number, and follow the prompts. It
    >>>>only takes a moment.
    >>>>
    >>>
    >>>
    >>>Whenever someone calls the cell phone directly, nothing out of the
    >>>ordinary happens. Everything works fine, and you don't have to enter
    >>>the 10 digit number. Only when you call through his office, and the
    >>>call gets forwarded to his cell phone, it asks for the 10 digit
    >>>number. If you then enter his cell phone number, you get transferred
    >>>to his voicemail.
    >>>

    >>
    >>
    >>Ohhhhhh!! Okay, better now.... that's bizarre!
    >>
    >>Question.... when your dad calls an outside number from his office
    >>(live dial), does his PBX station number show up with Caller ID on the
    >>called phone? or does some extraneous number show up instead?
    >>
    >>In the interest of brevity, my re: will depend on your answer, and
    >>thanks for sticking with me.
    >>

    >
    >
    > He doesn't have a PBX, he just has three individual lines. The ID of
    > the line he places a call from shows up on the caller id. In another
    > newsgroup, someone said that maybe when the call gets transferred to the
    > voicemail, its trying to locate the voicemail number of the caller,
    > somehow. That makes sense, because when I call from my cell phone, it
    > transfers me to my voicemail. I just don't know how I'd be able to fix
    > that.
    >


    Okay, 3 straight individual lines. The CID of the original caller will
    follow the forwarded call from the office line, and eventually to the
    receiver's phone - the office number itself would be blind. The
    cellular switch will attempt to deliver the inbound call to the cell,
    but alternatively terminate to VM if certain call terminating conditions
    are met, ie. unanswered, unavailable, busy. The cellular switch uses an
    internal routing number for VM termination, and is the same number a
    cell phone is programmed with when new (mine is +1-254-366-6111) -
    calling that number from a landline gives you the same results your
    experiencing. The reason it prompts for the 10-digit cell number is the
    call didn't originate from an internal cell trunk, which ordinarily
    would carry both ANI info and the CF Active Flag through to the VM - but
    it *did not* come from a cell, it came from an outside line, hence the
    prompt. However, if you call that same special routing number from your
    cell (or whichever special number your cell is set up with), it works
    fine because that call *did* come from a cell.

    Now, what's supposed to happen is inbound external calls that get
    re-routed to VM are supposed to include the *called cell number* through
    to the VM system - that's how the VM system knows which VMbox to send
    the call to.

    What's really happening is inbound external calls re-routed to VM are
    *not* including the cell number, but instead are either attempting to
    include the number of the original landline caller (which wouldn't match
    any valid VM account), or it's not including ANY number at all when it
    gets re-routed (which also wouldn't match any valid VM account) - and
    the VM system is simply confused, hence the prompt.

    I am convinced that the problem is the programatic routing details in
    the cellular equipment related to the special VM routing functions.
    Programatic routing details on the cellular switch work in concert with
    programatic routing details on the cellular VM system - one, or the
    other, or both, is not making nice. Call Cingular, it should be
    relatively easy for their techs to replicate this situation for
    themselves, and when you hear them holler 'aaah crap', you'll know the
    answer.


    --
    jer
    email reply - I am not a 'ten'



  7. #7
    Josh Alberts
    Guest

    Re: Voicemail with Call Forwarding

    Jer <[email protected]> wrote in news:[email protected]:

    > Josh Alberts wrote:
    >> Jer <[email protected]> wrote in
    >> news:[email protected]:
    >>
    >>
    >>>Josh Alberts wrote:
    >>>
    >>>>Jer <[email protected]> wrote in
    >>>>news:[email protected]:
    >>>>
    >>>>
    >>>>
    >>>>>Josh Alberts wrote:
    >>>>>
    >>>>>
    >>>>>
    >>>>>>My family just got a new family share plan with Cingular, and we
    >>>>>>all love it. The reception is much better than it was with AT&T.
    >>>>>>My dad has one major problem with Cingular, however, and after
    >>>>>>talking to them on the phone multiple times, they have no clue
    >>>>>>what to do, either. My dad has call forwarding service from the
    >>>>>>phone company at his office. He has it set up so that whenever he
    >>>>>>leaves the office, he has his calls forwarded to his cell phone.
    >>>>>>This was never a problem with AT&T, but now it is. If his phone
    >>>>>>is on, and somebody calls his office, he can answer the call and
    >>>>>>everything's fine. If his phone is turned off, or he doesn't
    >>>>>>answer the call after 4 rings, they are not transferred to his
    >>>>>>voicemail. Instead, they are asked for the 10 digit voicemail
    >>>>>>box. The problem with entering it is that his patients don't know
    >>>>>>his cell phone, they don't even know that he's using a cell phone
    >>>>>>and having his calls forwarded. This problem is extremely major,
    >>>>>>as nobody can call my dad to make appointments while he's gone,
    >>>>>>and nobody can call with emergencies. If anybody has had a
    >>>>>>similar problem and knows how to fix it, please let me know. Any
    >>>>>>help is greatly appreciated
    >>>>>>
    >>>>>
    >>>>>
    >>>>>The reason this is happening is your dad hasn't yet setup his new
    >>>>>cellular voicemail service. There should've been some information
    >>>>>about how to do this included with other literature provided Have
    >>>>>your dad turn off the cell and call his cell number. When it trips
    >>>>>to VM, key in the 10-digit cell number, and follow the prompts. It
    >>>>>only takes a moment.
    >>>>>
    >>>>
    >>>>
    >>>>Whenever someone calls the cell phone directly, nothing out of the
    >>>>ordinary happens. Everything works fine, and you don't have to
    >>>>enter the 10 digit number. Only when you call through his office,
    >>>>and the call gets forwarded to his cell phone, it asks for the 10
    >>>>digit number. If you then enter his cell phone number, you get
    >>>>transferred to his voicemail.
    >>>>
    >>>
    >>>
    >>>Ohhhhhh!! Okay, better now.... that's bizarre!
    >>>
    >>>Question.... when your dad calls an outside number from his office
    >>>(live dial), does his PBX station number show up with Caller ID on
    >>>the called phone? or does some extraneous number show up instead?
    >>>
    >>>In the interest of brevity, my re: will depend on your answer, and
    >>>thanks for sticking with me.
    >>>

    >>
    >>
    >> He doesn't have a PBX, he just has three individual lines. The ID of
    >> the line he places a call from shows up on the caller id. In another
    >> newsgroup, someone said that maybe when the call gets transferred to
    >> the voicemail, its trying to locate the voicemail number of the
    >> caller, somehow. That makes sense, because when I call from my cell
    >> phone, it transfers me to my voicemail. I just don't know how I'd be
    >> able to fix that.
    >>

    >
    > Okay, 3 straight individual lines. The CID of the original caller
    > will follow the forwarded call from the office line, and eventually to
    > the receiver's phone - the office number itself would be blind. The
    > cellular switch will attempt to deliver the inbound call to the cell,
    > but alternatively terminate to VM if certain call terminating
    > conditions are met, ie. unanswered, unavailable, busy. The cellular
    > switch uses an internal routing number for VM termination, and is the
    > same number a cell phone is programmed with when new (mine is
    > +1-254-366-6111) - calling that number from a landline gives you the
    > same results your experiencing. The reason it prompts for the
    > 10-digit cell number is the call didn't originate from an internal
    > cell trunk, which ordinarily would carry both ANI info and the CF
    > Active Flag through to the VM - but it *did not* come from a cell, it
    > came from an outside line, hence the prompt. However, if you call
    > that same special routing number from your cell (or whichever special
    > number your cell is set up with), it works fine because that call
    > *did* come from a cell.
    >
    > Now, what's supposed to happen is inbound external calls that get
    > re-routed to VM are supposed to include the *called cell number*
    > through to the VM system - that's how the VM system knows which VMbox
    > to send the call to.
    >
    > What's really happening is inbound external calls re-routed to VM are
    > *not* including the cell number, but instead are either attempting to
    > include the number of the original landline caller (which wouldn't
    > match any valid VM account), or it's not including ANY number at all
    > when it gets re-routed (which also wouldn't match any valid VM
    > account) - and the VM system is simply confused, hence the prompt.
    >
    > I am convinced that the problem is the programatic routing details in
    > the cellular equipment related to the special VM routing functions.
    > Programatic routing details on the cellular switch work in concert
    > with programatic routing details on the cellular VM system - one, or
    > the other, or both, is not making nice. Call Cingular, it should be
    > relatively easy for their techs to replicate this situation for
    > themselves, and when you hear them holler 'aaah crap', you'll know the
    > answer.
    >
    >


    I wish it was easy for me to fix. They must be looking at the call
    logs, every time I call and mention call forwarding, they cut me off and
    say "it can't be done."

    Looks like I'm going to have to switch to TDMA




  8. #8
    Jer
    Guest

    Re: Voicemail with Call Forwarding

    Josh Alberts wrote:
    > Jer <[email protected]> wrote in news:[email protected]:
    >
    >
    >>Josh Alberts wrote:
    >>
    >>>Jer <[email protected]> wrote in
    >>>news:[email protected]:
    >>>
    >>>
    >>>
    >>>>Josh Alberts wrote:
    >>>>
    >>>>
    >>>>>Jer <[email protected]> wrote in
    >>>>>news:[email protected]:
    >>>>>
    >>>>>
    >>>>>
    >>>>>
    >>>>>>Josh Alberts wrote:
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>>My family just got a new family share plan with Cingular, and we
    >>>>>>>all love it. The reception is much better than it was with AT&T.
    >>>>>>>My dad has one major problem with Cingular, however, and after
    >>>>>>>talking to them on the phone multiple times, they have no clue
    >>>>>>>what to do, either. My dad has call forwarding service from the
    >>>>>>>phone company at his office. He has it set up so that whenever he
    >>>>>>>leaves the office, he has his calls forwarded to his cell phone.
    >>>>>>>This was never a problem with AT&T, but now it is. If his phone
    >>>>>>>is on, and somebody calls his office, he can answer the call and
    >>>>>>>everything's fine. If his phone is turned off, or he doesn't
    >>>>>>>answer the call after 4 rings, they are not transferred to his
    >>>>>>>voicemail. Instead, they are asked for the 10 digit voicemail
    >>>>>>>box. The problem with entering it is that his patients don't know
    >>>>>>>his cell phone, they don't even know that he's using a cell phone
    >>>>>>>and having his calls forwarded. This problem is extremely major,
    >>>>>>>as nobody can call my dad to make appointments while he's gone,
    >>>>>>>and nobody can call with emergencies. If anybody has had a
    >>>>>>>similar problem and knows how to fix it, please let me know. Any
    >>>>>>>help is greatly appreciated
    >>>>>>>
    >>>>>>
    >>>>>>
    >>>>>>The reason this is happening is your dad hasn't yet setup his new
    >>>>>>cellular voicemail service. There should've been some information
    >>>>>>about how to do this included with other literature provided Have
    >>>>>>your dad turn off the cell and call his cell number. When it trips
    >>>>>>to VM, key in the 10-digit cell number, and follow the prompts. It
    >>>>>>only takes a moment.
    >>>>>>
    >>>>>
    >>>>>
    >>>>>Whenever someone calls the cell phone directly, nothing out of the
    >>>>>ordinary happens. Everything works fine, and you don't have to
    >>>>>enter the 10 digit number. Only when you call through his office,
    >>>>>and the call gets forwarded to his cell phone, it asks for the 10
    >>>>>digit number. If you then enter his cell phone number, you get
    >>>>>transferred to his voicemail.
    >>>>>
    >>>>
    >>>>
    >>>>Ohhhhhh!! Okay, better now.... that's bizarre!
    >>>>
    >>>>Question.... when your dad calls an outside number from his office
    >>>>(live dial), does his PBX station number show up with Caller ID on
    >>>>the called phone? or does some extraneous number show up instead?
    >>>>
    >>>>In the interest of brevity, my re: will depend on your answer, and
    >>>>thanks for sticking with me.
    >>>>
    >>>
    >>>
    >>>He doesn't have a PBX, he just has three individual lines. The ID of
    >>>the line he places a call from shows up on the caller id. In another
    >>>newsgroup, someone said that maybe when the call gets transferred to
    >>>the voicemail, its trying to locate the voicemail number of the
    >>>caller, somehow. That makes sense, because when I call from my cell
    >>>phone, it transfers me to my voicemail. I just don't know how I'd be
    >>>able to fix that.
    >>>

    >>
    >>Okay, 3 straight individual lines. The CID of the original caller
    >>will follow the forwarded call from the office line, and eventually to
    >>the receiver's phone - the office number itself would be blind. The
    >>cellular switch will attempt to deliver the inbound call to the cell,
    >>but alternatively terminate to VM if certain call terminating
    >>conditions are met, ie. unanswered, unavailable, busy. The cellular
    >>switch uses an internal routing number for VM termination, and is the
    >>same number a cell phone is programmed with when new (mine is
    >>+1-254-366-6111) - calling that number from a landline gives you the
    >>same results your experiencing. The reason it prompts for the
    >>10-digit cell number is the call didn't originate from an internal
    >>cell trunk, which ordinarily would carry both ANI info and the CF
    >>Active Flag through to the VM - but it *did not* come from a cell, it
    >>came from an outside line, hence the prompt. However, if you call
    >>that same special routing number from your cell (or whichever special
    >>number your cell is set up with), it works fine because that call
    >>*did* come from a cell.
    >>
    >>Now, what's supposed to happen is inbound external calls that get
    >>re-routed to VM are supposed to include the *called cell number*
    >>through to the VM system - that's how the VM system knows which VMbox
    >>to send the call to.
    >>
    >>What's really happening is inbound external calls re-routed to VM are
    >>*not* including the cell number, but instead are either attempting to
    >>include the number of the original landline caller (which wouldn't
    >>match any valid VM account), or it's not including ANY number at all
    >>when it gets re-routed (which also wouldn't match any valid VM
    >>account) - and the VM system is simply confused, hence the prompt.
    >>
    >>I am convinced that the problem is the programatic routing details in
    >>the cellular equipment related to the special VM routing functions.
    >>Programatic routing details on the cellular switch work in concert
    >>with programatic routing details on the cellular VM system - one, or
    >>the other, or both, is not making nice. Call Cingular, it should be
    >>relatively easy for their techs to replicate this situation for
    >>themselves, and when you hear them holler 'aaah crap', you'll know the
    >>answer.
    >>
    >>

    >
    >
    > I wish it was easy for me to fix. They must be looking at the call
    > logs, every time I call and mention call forwarding, they cut me off and
    > say "it can't be done."
    >
    > Looks like I'm going to have to switch to TDMA
    >



    Nonsense, something ain't passing the smell test. If you can't get the
    attention you need with a first responder, patiently but firmly escalate
    until you do. Yes, connecting to VM is a result of a CF function, but
    internally routing calls from one trunk to another in a switch is a
    routing function. There are literally hundreds of routing codes, each
    has a profile which provides all the necessary nuggets of detail for the
    relevant routing function to work. There is a route profile somewhere
    that is fubar, and they're just going to have to hunt it down with, as
    you said, call logs. Trust me, it ain't a new task for them.

    Another reason I'm adamant about this is I do exactly the same thing for
    exactly the same reason as your dad - I have two local lines and three
    cell phones. Josh, and have received hundreds, maybe even thousands of
    CF calls to my VM locally, nationally, and internationally over the last
    15 years on AMPS, TDMA and GSM as both homer and roamer. If Call ID is
    provided, VM picks it up each and every single time. I depend on that
    info to determine if I should respond to a message, preferring VM for
    unknown callers. If Call ID on VM suddenly stopped working, I'd be in a
    world of poo poo - and I'm not. Not today.

    One other thing, we'd be remiss if we thought your dad was the only one
    with this problem, albeit he may be the only one that's noticed, and
    thought something was wrong, and has attempted to find a resolution.
    Somebody at Cingular really needs to be looking into this.

    --
    jer
    email reply - I am not a 'ten'



  9. #9
    Josh Alberts
    Guest

    Re: Voicemail with Call Forwarding

    My dad just called to let me know that he talked with AT&T today. He just explained the problem to them
    again to see if maybe he could get a real answer, instead of "no." Anyway, he mentioned call forwarding,
    and they got really confused. AT&T just realizes now that he's using Verizon's sytem, and he should be
    using theirs, even though he was told to use Verizon's sytem in the first place.

    They said that by the end of the day today, they'll call him back with the information to use their call
    forwarding system, which may solve the problem, I sure hope it does. I'll let you guys know once I get
    around to testing it out, I'm sick, and I'm in and out of bed all day today




  10. #10
    Josh Alberts
    Guest

    Voicemail with Call Forwarding

    This *crosses fingers* is the last and final update I have to make. After
    calling the President's office and speaking to a level 3 tech, the problem
    is solved after about 5 days. Someone from the President's office called
    today saying that the problem is completely fixed in the Pittsburgh area,
    and call forwarding shoudl work. And what do you know, I activate call
    forwarding to my dad's cell phone, and what do you know, I don't hear a
    message asking for the 10 digit voicemail number, I hear his voicemail
    greeting! And there was much rejoycing. I'm very glad that this chapter in
    the book of nightmares is over, and I can now enjoy the great service that
    I get from Cingular




  11. #11
    Tropical Haven
    Guest

    Re: Voicemail with Call Forwarding



    Josh Alberts wrote:
    > This *crosses fingers* is the last and final update I have to make. After
    > calling the President's office and speaking to a level 3 tech, the problem
    > is solved after about 5 days. Someone from the President's office called
    > today saying that the problem is completely fixed in the Pittsburgh area,
    > and call forwarding shoudl work. And what do you know, I activate call
    > forwarding to my dad's cell phone, and what do you know, I don't hear a
    > message asking for the 10 digit voicemail number, I hear his voicemail
    > greeting! And there was much rejoycing. I'm very glad that this chapter in
    > the book of nightmares is over, and I can now enjoy the great service that
    > I get from Cingular
    >


    I've had the same voicemail problem in Florida with an ATT line. It is
    (hopefully was) sporadic and would get you into the backdoor voicemail
    system instead of being forwarded to the voicemail deposit box of the phone.




  12. #12
    Jack Zwick
    Guest

    Re: Voicemail with Call Forwarding

    In article <[email protected]>,
    Tropical Haven <[email protected]> wrote:

    >
    >
    > Josh Alberts wrote:
    > > This *crosses fingers* is the last and final update I have to make. After
    > > calling the President's office and speaking to a level 3 tech, the problem
    > > is solved after about 5 days. Someone from the President's office called
    > > today saying that the problem is completely fixed in the Pittsburgh area,
    > > and call forwarding shoudl work. And what do you know, I activate call
    > > forwarding to my dad's cell phone, and what do you know, I don't hear a
    > > message asking for the 10 digit voicemail number, I hear his voicemail
    > > greeting! And there was much rejoycing. I'm very glad that this chapter in
    > > the book of nightmares is over, and I can now enjoy the great service that
    > > I get from Cingular
    > >

    >
    > I've had the same voicemail problem in Florida with an ATT line. It is
    > (hopefully was) sporadic and would get you into the backdoor voicemail
    > system instead of being forwarded to the voicemail deposit box of the phone.



    What's the number to the "president's Office" ?



  13. #13
    Jer
    Guest

    Re: Voicemail with Call Forwarding

    Josh Alberts wrote:

    > This *crosses fingers* is the last and final update I have to make. After
    > calling the President's office and speaking to a level 3 tech, the problem
    > is solved after about 5 days. Someone from the President's office called
    > today saying that the problem is completely fixed in the Pittsburgh area,
    > and call forwarding shoudl work. And what do you know, I activate call
    > forwarding to my dad's cell phone, and what do you know, I don't hear a
    > message asking for the 10 digit voicemail number, I hear his voicemail
    > greeting! And there was much rejoycing. I'm very glad that this chapter in
    > the book of nightmares is over, and I can now enjoy the great service that
    > I get from Cingular
    >


    Good on you Josh - thanks for the follow up.

    --
    jer
    email reply - I am not a 'ten'



  14. #14
    Josh Alberts
    Guest

    Re: Voicemail with Call Forwarding

    Jack Zwick <[email protected]> wrote in
    news:[email protected]:

    > In article <[email protected]>,
    > Tropical Haven <[email protected]> wrote:
    >
    >>
    >>
    >> Josh Alberts wrote:
    >> > This *crosses fingers* is the last and final update I have to make.
    >> > After calling the President's office and speaking to a level 3
    >> > tech, the problem is solved after about 5 days. Someone from the
    >> > President's office called today saying that the problem is
    >> > completely fixed in the Pittsburgh area, and call forwarding shoudl
    >> > work. And what do you know, I activate call forwarding to my dad's
    >> > cell phone, and what do you know, I don't hear a message asking for
    >> > the 10 digit voicemail number, I hear his voicemail greeting! And
    >> > there was much rejoycing. I'm very glad that this chapter in the
    >> > book of nightmares is over, and I can now enjoy the great service
    >> > that I get from Cingular
    >> >

    >>
    >> I've had the same voicemail problem in Florida with an ATT line. It
    >> is (hopefully was) sporadic and would get you into the backdoor
    >> voicemail system instead of being forwarded to the voicemail deposit
    >> box of the phone.

    >
    >
    > What's the number to the "president's Office" ?


    The number is 866-349-9611. You dont' actually speak to the president,
    just a team of people who know what they're doing, and they're very nice


    Good luck!




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