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  1. #1
    Ben
    Guest
    Last January I signed up with an ATTws plan that stated if I continued to be
    a customer in good standing, concurrent to my two year plan. I would get a
    'free phone' every year on the anniversary, January 5. I signed up all four
    phones, I figured even if they are the cheapest phones going I could resell
    them and buy what I wanted.

    Called (611), ATTws, Cingular answered and wouldn't honor the plan, even
    though she acknowledged its existents, but asking if I could prove it! When
    I said it had been on the website under my account and it wasn't there
    anymore!

    Is there somewhere to go to get square treatment?








    See More: Can someone help me! Cingular not living up to deal!




  2. #2
    John Navas
    Guest

    Re: Can someone help me! Cingular not living up to deal!

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <[email protected]> on Tue, 18 Jan 2005 11:28:38 -0500,
    "Ben" <[email protected]> wrote:

    >Last January I signed up with an ATTws plan that stated if I continued to be
    >a customer in good standing, concurrent to my two year plan. I would get a
    >'free phone' every year on the anniversary, January 5. I signed up all four
    >phones, I figured even if they are the cheapest phones going I could resell
    >them and buy what I wanted.
    >
    >Called (611), ATTws, Cingular answered and wouldn't honor the plan, even
    >though she acknowledged its existents, but asking if I could prove it! When
    >I said it had been on the website under my account and it wasn't there
    >anymore!
    >
    >Is there somewhere to go to get square treatment?


    Try calling back until you get a different and more helpful person -- I find
    that's often enough. Otherwise file a complaint with the BBB (easily done
    on-line), which seems to be the easiest way to get the matter escalated within
    Cingular.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  3. #3
    Shaolin Superfly
    Guest

    Re: Can someone help me! Cingular not living up to deal!


    "Elmo P. Shagnasty" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "Ben" <[email protected]> wrote:
    >
    > > Last January I signed up with an ATTws plan that stated if I continued

    to be
    > > a customer in good standing, concurrent to my two year plan. I would get

    a
    > > 'free phone' every year on the anniversary, January 5.

    >
    > Offer subject to change.
    >
    > Or didn't you read that part of the deal?



    AT&T Wireless no longer exists. You can't have any deal with a now defunct
    company.

    --
    JJS





  4. #4
    Dave C.
    Guest

    Re: Can someone help me! Cingular not living up to deal!

    >
    > AT&T Wireless no longer exists. You can't have any deal with a now defunct
    > company.
    >
    > --
    > JJS


    Ummmm . . . does that mean that the OP is no longer getting billed for
    wireless service? After all, the company no longer exists, so they must not
    be sending out monthly bills. -Dave





  5. #5
    John Navas
    Guest

    Re: Can someone help me! Cingular not living up to deal!

    [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on Tue, 18 Jan 2005 14:51:31 -0600,
    "Shaolin Superfly" <[email protected]> wrote:

    >"Elmo P. Shagnasty" <[email protected]> wrote in message
    >news:[email protected]...
    >> In article <[email protected]>,
    >> "Ben" <[email protected]> wrote:
    >>
    >> > Last January I signed up with an ATTws plan that stated if I continued

    >to be
    >> > a customer in good standing, concurrent to my two year plan. I would get

    >a
    >> > 'free phone' every year on the anniversary, January 5.

    >>
    >> Offer subject to change.
    >>
    >> Or didn't you read that part of the deal?

    >
    >AT&T Wireless no longer exists. You can't have any deal with a now defunct
    >company.


    Not true -- the merged company (called Cingular) acquired both the assets and
    the liabilities of the two separate companies, and is thus obligated to honor
    promises made by ATTWS.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  6. #6
    Trey
    Guest

    Re: Can someone help me! Cingular not living up to deal!


    >
    > Offer subject to change.
    >
    > Or didn't you read that part of the deal?


    Yes, "change" not "disappearance"





  7. #7
    Jack Zwick
    Guest

    Re: Can someone help me! Cingular not living up to deal!

    In article <[email protected]>,
    John Navas <[email protected]> wrote:

    >
    > Not true -- the merged company (called Cingular) acquired both the assets and
    > the liabilities of the two separate companies, and is thus obligated to honor
    > promises made by ATTWS.


    Yeah, so what should the man do to get Cingular to perform? We know
    calling BBB is worthless.



  8. #8
    Ben
    Guest

    Re: Can someone help me! Cingular not living up to deal!

    I couldn't be the only one who enrolled in that program. It was a great
    giveaway, it stated they would give you a free phone every year you remained
    a loyal customer, the time was concurrent with the required 2 years
    agreement to get the nice phones and rebates.

    I mean the CSR acknowledged the program but said Cingular (after speaking to
    her supervisor) wasn't going to honor the obligation! But they would give me
    a free phone if I give up my 950 anytime minutes/4 phone lines/unl M2M/unl
    N&W/free incoming SMS messages/ extra minutes $.4, to upgrade! to 450
    minutes/5000 N&W/ unl M2M/$.10 per SMS/extra minutes $.45! They must think
    people are devoid of any intelligence!

    I guess till a better deal comes along I will go month to month till
    Cingular takes my plan away and chases me to another carrier! I miss the old
    AWS, at least here in Florida they were tops for me!

    If no help there how about the $25.85 in taxes on a $69.95 plan! I believe
    they are overstating the cost (on each extra line they mark it up to $19.95
    then discount each line $10 [but not the taxes], but its not what I signed
    up for the advertising was clear $9.95 per line) then taxing on the higher
    number. Taxes on the extra lines are $4.70 on $10! Add the cryptic $1.75 per
    line blah blah. I believe if you say it costs $9.95, it should cost $9.95
    not $16!

    If there are taxes to be paid shouldn't the phone company pay them aren't
    they the one making the profit??

    Ben

    I can't see anything to be done. Probably go to pay as you go.


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > John Navas <[email protected]> wrote:
    >
    >>
    >> Not true -- the merged company (called Cingular) acquired both the assets
    >> and
    >> the liabilities of the two separate companies, and is thus obligated to
    >> honor
    >> promises made by ATTWS.

    >
    > Yeah, so what should the man do to get Cingular to perform? We know
    > calling BBB is worthless.






  9. #9
    Scott Stephenson
    Guest

    Re: Can someone help me! Cingular not living up to deal!


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > John Navas <[email protected]> wrote:
    >
    > >
    > > Not true -- the merged company (called Cingular) acquired both the

    assets and
    > > the liabilities of the two separate companies, and is thus obligated to

    honor
    > > promises made by ATTWS.

    >
    > Yeah, so what should the man do to get Cingular to perform? We know
    > calling BBB is worthless.


    Really? I seem to remember you using BBB figures over in the Sprint PCS
    group when you were having one of your hissies. The numbers would good
    enough for you to try and trash a company. Why the change in heart? Did
    you not automatically get your way? Did they actually believe the
    documentation provided by the company you whined about?





  10. #10
    Shaolin Superfly
    Guest

    Re: Can someone help me! Cingular not living up to deal!


    "John Navas" <[email protected]> wrote in message
    news:[email protected]...
    > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
    >
    > In <[email protected]> on Tue, 18 Jan 2005 14:51:31 -0600,
    > "Shaolin Superfly" <[email protected]> wrote:
    >
    > >"Elmo P. Shagnasty" <[email protected]> wrote in message
    > >news:[email protected]...
    > >> In article <[email protected]>,
    > >> "Ben" <[email protected]> wrote:
    > >>
    > >> > Last January I signed up with an ATTws plan that stated if I

    continued
    > >to be
    > >> > a customer in good standing, concurrent to my two year plan. I would

    get
    > >a
    > >> > 'free phone' every year on the anniversary, January 5.
    > >>
    > >> Offer subject to change.
    > >>
    > >> Or didn't you read that part of the deal?

    > >
    > >AT&T Wireless no longer exists. You can't have any deal with a now

    defunct
    > >company.

    >
    > Not true -- the merged company (called Cingular) acquired both the assets

    and
    > the liabilities of the two separate companies, and is thus obligated to

    honor
    > promises made by ATTWS.


    Again. You really need to KNOW what you are talking about before posting.
    Your reply is total and complete nonsense.

    How do you function in life being this stupid.

    --
    SS





  11. #11
    John Navas
    Guest

    Re: Can someone help me! Cingular not living up to deal!

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <[email protected]> on Wed, 19 Jan
    2005 01:05:18 GMT, Jack "FUDMEISTER" Zwick <[email protected]> wrote:

    >In article <[email protected]>,
    > John Navas <[email protected]> wrote:
    >
    >> Not true -- the merged company (called Cingular) acquired both the assets and
    >> the liabilities of the two separate companies, and is thus obligated to honor
    >> promises made by ATTWS.

    >
    >Yeah, so what should the man do to get Cingular to perform?


    I've already told him.

    >We know
    >calling BBB is worthless.


    Just the opposite.

    --
    Best regards,
    John Navas <http://navasgrp.home.att.net/>

    "A little learning is a dangerous thing." [Alexander Pope]
    "It is better to sit in silence and appear ignorant,
    than to open your mouth and remove all doubt." [Mark Twain]



  12. #12
    John Navas
    Guest

    Re: Can someone help me! Cingular not living up to deal!

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <[email protected]> on Wed, 19 Jan 2005 07:50:00 -0600,
    "Shaolin Superfly" <[email protected]> wrote:

    >"John Navas" <[email protected]> wrote in message
    >news:[email protected]...


    >> Not true -- the merged company (called Cingular) acquired both the assets and
    >> the liabilities of the two separate companies, and is thus obligated to honor
    >> promises made by ATTWS.

    >
    >Again. You really need to KNOW what you are talking about before posting.
    >Your reply is total and complete nonsense.


    You obviously don't understand mergers. Here's a start:

    Q. If I have a contract for services or goods with a company that
    goes out of business, what can I do?

    A. If another firm bought the company, as in a corporate merger,
    usually the new company must take responsibility for the contract
    obligations of the old company. ...

    The American Bar Association Family Legal Guide

    <http://www.abanet.org/publiced/practical/books/family_legal_guide/chapter_9.pdf>

    >How do you function in life being this stupid.


    How do you function in life being this ignorant, rude and nasty.

    --
    Best regards,
    John Navas <http://navasgrp.home.att.net/>

    "A little learning is a dangerous thing." [Alexander Pope]
    "It is better to sit in silence and appear ignorant,
    than to open your mouth and remove all doubt." [Mark Twain]



  13. #13
    Jack Zwick
    Guest

    Re: Can someone help me! Cingular not living up to deal!

    In article <[email protected]>,
    John Navas <[email protected]> wrote:

    > [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
    >
    > In <[email protected]> on Wed, 19 Jan 2005 07:50:00 -0600,
    > "Shaolin Superfly" <[email protected]> wrote:
    >
    > >"John Navas" <[email protected]> wrote in message
    > >news:[email protected]...

    >
    > >> Not true -- the merged company (called Cingular) acquired both the assets
    > >> and
    > >> the liabilities of the two separate companies, and is thus obligated to
    > >> honor
    > >> promises made by ATTWS.

    > >
    > >Again. You really need to KNOW what you are talking about before posting.
    > >Your reply is total and complete nonsense.

    >
    > You obviously don't understand mergers. Here's a start:
    >
    > Q. If I have a contract for services or goods with a company that
    > goes out of business, what can I do?
    >
    > A. If another firm bought the company, as in a corporate merger,
    > usually the new company must take responsibility for the contract
    > obligations of the old company. ...
    >
    > The American Bar Association Family Legal Guide
    >
    > <http://www.abanet.org/publiced/pract...de/chapter_9.p
    > df>
    >
    > >How do you function in life being this stupid.

    >
    > How do you function in life being this ignorant, rude and nasty.


    Probably gets it from Joh Navas.



  14. #14
    Jack Zwick
    Guest

    Re: Can someone help me! Cingular not living up to deal!

    In article <[email protected]>,
    John Navas <[email protected]> wrote:

    > [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
    >
    > In <[email protected]> on Wed, 19 Jan
    > 2005 01:05:18 GMT, Jack "FUDMEISTER" Zwick <[email protected]> wrote:
    >
    > >In article <[email protected]>,
    > > John Navas <[email protected]> wrote:
    > >
    > >> Not true -- the merged company (called Cingular) acquired both the assets
    > >> and
    > >> the liabilities of the two separate companies, and is thus obligated to
    > >> honor
    > >> promises made by ATTWS.

    > >
    > >Yeah, so what should the man do to get Cingular to perform?

    >
    > I've already told him.



    No you didn't.
    >
    > >We know
    > >calling BBB is worthless.

    >
    > Just the opposite.


    BBB is worthless, they're paid by Cingular.

    Likely best bet, a factual non judgemental letter to his State Attorney
    General with a certified copy to Cingular HQ.



  15. #15
    John Navas
    Guest

    Re: Can someone help me! Cingular not living up to deal!

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <[email protected]> on Wed, 19 Jan
    2005 19:27:42 GMT, Jack Zwick <[email protected]> wrote:

    >In article <[email protected]>,
    > John Navas <[email protected]> wrote:
    >
    >> In <[email protected]> on Wed, 19 Jan
    >> 2005 01:05:18 GMT, Jack "FUDMEISTER" Zwick <[email protected]> wrote:
    >>
    >> >In article <[email protected]>,
    >> > John Navas <[email protected]> wrote:
    >> >
    >> >> Not true -- the merged company (called Cingular) acquired both the assets
    >> >> and
    >> >> the liabilities of the two separate companies, and is thus obligated to
    >> >> honor
    >> >> promises made by ATTWS.
    >> >
    >> >Yeah, so what should the man do to get Cingular to perform?

    >>
    >> I've already told him.

    >
    >No you didn't.


    Wrong again. <news:[email protected]>

    >> >We know
    >> >calling BBB is worthless.

    >>
    >> Just the opposite.

    >
    >BBB is worthless, they're paid by Cingular.


    Wrong on both counts.

    >Likely best bet, a factual non judgemental letter to his State Attorney
    >General with a certified copy to Cingular HQ.


    Won't hurt.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



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