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- 03-01-2005, 12:11 AM #1SteveGuest
Also checkout alt.celllar.motorola too for more details!
Cingular - Motorola drops sync after 6 to 15 minutes of connection! I have
been in contact with Cingular Customer Service about all my calls dropping
after 6 to 15 minutes of connection with land lines or other cellular
users. This was duplicated with other users and verified by Cingular that
Motorola has sent out a quick fix for this problem. It may be a quick fix
but not acceptable by all.
Problem: when talking to a friend or contact and your connection is
stationary to one cellsite and exceeds 6 minutes, your connection starts to
fade away and you drop sound from oneside of the connection. If you hold
on during the "are you there?" time, you have a 50/50 chance of
reconnection.
Their Quick Fix: They informed me that all of Motorola phones (my phone is
a V551) need to be Power Recycled within 3 days or the phone would could
loose sync. What is means is that we must power-down the phone as if we are
on an airplane for 15 seconds before we can place the phone in the battery
charger. This way the phone will re-sync to Cingular network.
I'm appalled at this option no where in the Motorola Manual or Cingular
website states this to be done. I have requested to exchange my Motorola
for any other cellular manufacture. All they would do is replace my
Motorola phone and state that the problem will continue. and I must remember
to power-down the phone every 3 days or sooner.
My Siemens S46 phones (3 units) that I had for years never needed to be
power down when used on the ATT /Cingular network. Why now?
› See More: Cingular & V551 drops connection after 6 to 15 minutes
- 03-01-2005, 04:10 AM #2N HamiltonGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
I've noticed similar problem with V551 but only when outside local area. In local area calls last for hours.
Why is this just now coming to the surface. This is the first time I've seen it in news groups.
"Steve" <[email protected]> wrote in message news:[email protected]...
> Also checkout alt.celllar.motorola too for more details!
>
>
> Cingular - Motorola drops sync after 6 to 15 minutes of connection! I have
> been in contact with Cingular Customer Service about all my calls dropping
> after 6 to 15 minutes of connection with land lines or other cellular
> users. This was duplicated with other users and verified by Cingular that
> Motorola has sent out a quick fix for this problem. It may be a quick fix
> but not acceptable by all.
>
> Problem: when talking to a friend or contact and your connection is
> stationary to one cellsite and exceeds 6 minutes, your connection starts to
> fade away and you drop sound from oneside of the connection. If you hold
> on during the "are you there?" time, you have a 50/50 chance of
> reconnection.
>
> Their Quick Fix: They informed me that all of Motorola phones (my phone is
> a V551) need to be Power Recycled within 3 days or the phone would could
> loose sync. What is means is that we must power-down the phone as if we are
> on an airplane for 15 seconds before we can place the phone in the battery
> charger. This way the phone will re-sync to Cingular network.
>
> I'm appalled at this option no where in the Motorola Manual or Cingular
> website states this to be done. I have requested to exchange my Motorola
> for any other cellular manufacture. All they would do is replace my
> Motorola phone and state that the problem will continue. and I must remember
> to power-down the phone every 3 days or sooner.
>
> My Siemens S46 phones (3 units) that I had for years never needed to be
> power down when used on the ATT /Cingular network. Why now?
>
>
>
- 03-01-2005, 09:09 PM #3SteveGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
Total BS. Same post word for word was posted about a month ago.
I hold business conference calls lasting more than an hour or two on V551,
as well as V600 and hardly ever have a call drop as described below. That
would be 4x-10x per hour.
--
Steve
"N Hamilton" <[email protected]> wrote in message
news:[email protected]...
> I've noticed similar problem with V551 but only when outside local area.
> In local area calls last for hours.
> Why is this just now coming to the surface. This is the first time I've
> seen it in news groups.
>
> "Steve" <[email protected]> wrote in message
> news:[email protected]...
>> Also checkout alt.celllar.motorola too for more details!
>>
>>
>> Cingular - Motorola drops sync after 6 to 15 minutes of connection! I
>> have
>> been in contact with Cingular Customer Service about all my calls
>> dropping
>> after 6 to 15 minutes of connection with land lines or other cellular
>> users. This was duplicated with other users and verified by Cingular
>> that
>> Motorola has sent out a quick fix for this problem. It may be a quick
>> fix
>> but not acceptable by all.
>>
>> Problem: when talking to a friend or contact and your connection is
>> stationary to one cellsite and exceeds 6 minutes, your connection starts
>> to
>> fade away and you drop sound from oneside of the connection. If you
>> hold
>> on during the "are you there?" time, you have a 50/50 chance of
>> reconnection.
>>
>> Their Quick Fix: They informed me that all of Motorola phones (my phone
>> is
>> a V551) need to be Power Recycled within 3 days or the phone would could
>> loose sync. What is means is that we must power-down the phone as if we
>> are
>> on an airplane for 15 seconds before we can place the phone in the
>> battery
>> charger. This way the phone will re-sync to Cingular network.
>>
>> I'm appalled at this option no where in the Motorola Manual or Cingular
>> website states this to be done. I have requested to exchange my Motorola
>> for any other cellular manufacture. All they would do is replace my
>> Motorola phone and state that the problem will continue. and I must
>> remember
>> to power-down the phone every 3 days or sooner.
>>
>> My Siemens S46 phones (3 units) that I had for years never needed to be
>> power down when used on the ATT /Cingular network. Why now?
>>
>>
>>
>
>
- 03-01-2005, 09:30 PM #4SneakerFreakGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
On 3/1/05 10:09 PM, in article
[email protected], "Steve"
<[email protected]> wrote:
> Total BS. Same post word for word was posted about a month ago.
>
> I hold business conference calls lasting more than an hour or two on V551,
> as well as V600 and hardly ever have a call drop as described below. That
> would be 4x-10x per hour.
No. Check www.howardforums.com -> Cingular and search for a post "another
reason to hate Moto". Apparently if you don't reboot your V551 every couple
days it will drop after 15 mins.....
- 03-01-2005, 10:42 PM #5Tropical HavenGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
> On 3/1/05 10:09 PM, in article
> [email protected], "Steve"
> <[email protected]> wrote:
>
>>Total BS. Same post word for word was posted about a month ago.
>>
>>I hold business conference calls lasting more than an hour or two on V551,
>>as well as V600 and hardly ever have a call drop as described below. That
>>would be 4x-10x per hour.
>
> No. Check www.howardforums.com -> Cingular and search for a post "another
> reason to hate Moto". Apparently if you don't reboot your V551 every couple
> days it will drop after 15 mins.....
I've noticed that, too. I find that powering my phone down every day,
then powering it right back up does the trick. I used to live in North
Dakota, and basically assumed that calls on cellular phones could not
last more than about 15 minutes (well, thinking it was only
theoretically possible). So, when my Moto kept dropping calls, I didn't
think much of it. After consciously rebooting the phone (as it IS a
computer), it has helped, and I hardly ever experience a dropped call
(sometimes I have calls almost three hours long).
TH
- 03-01-2005, 11:06 PM #6JerGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
Steve wrote:
> Also checkout alt.celllar.motorola too for more details!
>
>
> Cingular - Motorola drops sync after 6 to 15 minutes of connection! I have
> been in contact with Cingular Customer Service about all my calls dropping
> after 6 to 15 minutes of connection with land lines or other cellular
> users. This was duplicated with other users and verified by Cingular that
> Motorola has sent out a quick fix for this problem. It may be a quick fix
> but not acceptable by all.
>
> Problem: when talking to a friend or contact and your connection is
> stationary to one cellsite and exceeds 6 minutes, your connection starts to
> fade away and you drop sound from oneside of the connection. If you hold
> on during the "are you there?" time, you have a 50/50 chance of
> reconnection.
>
> Their Quick Fix: They informed me that all of Motorola phones (my phone is
> a V551) need to be Power Recycled within 3 days or the phone would could
> loose sync. What is means is that we must power-down the phone as if we are
> on an airplane for 15 seconds before we can place the phone in the battery
> charger. This way the phone will re-sync to Cingular network.
>
> I'm appalled at this option no where in the Motorola Manual or Cingular
> website states this to be done. I have requested to exchange my Motorola
> for any other cellular manufacture. All they would do is replace my
> Motorola phone and state that the problem will continue. and I must remember
> to power-down the phone every 3 days or sooner.
>
> My Siemens S46 phones (3 units) that I had for years never needed to be
> power down when used on the ATT /Cingular network. Why now?
>
>
>
As far as Cingular having a network problem, well... I suppose
anything's possible. As far as Moto V551 being culpable in some sort of
nefarious call drop conspiracy, including this rebooting every so often
business - personal experience tells me that's pure BS.
--
jer
email reply - I am not a 'ten'
- 03-02-2005, 08:18 PM #7SteveGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
Gee, me and my family must have the only two V551's in the world that don't
exhibit this behavior. Had a 40 min conference call today and call was
solid.
--
Steve
"SneakerFreak" <[email protected]> wrote in message
news:BE4A9D9D.5B77%[email protected]...
>
>
>
> On 3/1/05 10:09 PM, in article
> [email protected], "Steve"
> <[email protected]> wrote:
>
>> Total BS. Same post word for word was posted about a month ago.
>>
>> I hold business conference calls lasting more than an hour or two on
>> V551,
>> as well as V600 and hardly ever have a call drop as described below. That
>> would be 4x-10x per hour.
>
> No. Check www.howardforums.com -> Cingular and search for a post "another
> reason to hate Moto". Apparently if you don't reboot your V551 every
> couple
> days it will drop after 15 mins.....
>
- 03-02-2005, 08:54 PM #8SneakerFreakGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
On 3/2/05 9:18 PM, in article
[email protected], "Steve"
<[email protected]> wrote:
> Gee, me and my family must have the only two V551's in the world that don't
> exhibit this behavior. Had a 40 min conference call today and call was
> solid.
Do you shut the phone off when you charge?
- 03-02-2005, 11:05 PM #9JerGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
SneakerFreak wrote:
>
>
> On 3/2/05 9:18 PM, in article
> [email protected], "Steve"
> <[email protected]> wrote:
>
>
>>Gee, me and my family must have the only two V551's in the world that don't
>>exhibit this behavior. Had a 40 min conference call today and call was
>>solid.
>
> Do you shut the phone off when you charge?
>
I don't know about Steve's situation, but both my 551's have been
powered up for well over a month now, and every night I recharge
whichever one I drained during the day. No problems. Again, I'm not
saying Cingular isn't having problems, I just don't believe any such
problem, if it exists, is specifically related to Moto V551, or any
other particular model.
--
jer
email reply - I am not a 'ten'
- 03-03-2005, 06:07 AM #10SneakerFreakGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
On 3/3/05 12:05 AM, in article [email protected],
"Jer" <[email protected]> wrote:
> I don't know about Steve's situation, but both my 551's have been
> powered up for well over a month now, and every night I recharge
> whichever one I drained during the day. No problems. Again, I'm not
> saying Cingular isn't having problems, I just don't believe any such
> problem, if it exists, is specifically related to Moto V551, or any
> other particular model.
The 3-day reboot issue posted on Howardforums was supposedly straight from
Motorola. I don't have a V551 (I use a T637) so I didn't pay all that close
attention to it. I wonder if it's like the V551 screen issue where it
affects only a certain batch of phones?
- 03-03-2005, 09:41 AM #11AgaPSDIVERGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
Does anyone believe that this may be particular to the equipment or
signal stregth
of the service provider in certain areas of the US rather then
the phone itself... The V551 phone may be more susceptible to these
differences then other phones...
Only my $.02 worth.... maybe $.01 worth.
On Thu, 03 Mar 2005 07:07:09 -0500, SneakerFreak
<[email protected]> wrote:
>
>
>
>On 3/3/05 12:05 AM, in article [email protected],
>"Jer" <[email protected]> wrote:
>
>
>> I don't know about Steve's situation, but both my 551's have been
>> powered up for well over a month now, and every night I recharge
>> whichever one I drained during the day. No problems. Again, I'm not
>> saying Cingular isn't having problems, I just don't believe any such
>> problem, if it exists, is specifically related to Moto V551, or any
>> other particular model.
>
>The 3-day reboot issue posted on Howardforums was supposedly straight from
>Motorola. I don't have a V551 (I use a T637) so I didn't pay all that close
>attention to it. I wonder if it's like the V551 screen issue where it
>affects only a certain batch of phones?
>
- 03-03-2005, 07:09 PM #12SteveGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
never turn it off and plug in the charger every night.
Would think if this was real, some reliable news organization would report
it.
Just cause its on Howard Forums doesn't mean its fact.
Maybe someone is pissed at Motorola or trying to drive stock price down. Who
knows?
--
Steve
"SneakerFreak" <[email protected]> wrote in message
news:BE4BE6A2.5C9B%[email protected]...
>
>
>
> On 3/2/05 9:18 PM, in article
> [email protected], "Steve"
> <[email protected]> wrote:
>
>> Gee, me and my family must have the only two V551's in the world that
>> don't
>> exhibit this behavior. Had a 40 min conference call today and call was
>> solid.
> Do you shut the phone off when you charge?
>
- 03-03-2005, 10:52 PM #13SneakerFreakGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
On 3/3/05 8:09 PM, in article
[email protected], "Steve"
<[email protected]> wrote:
> never turn it off and plug in the charger every night.
>
> Would think if this was real, some reliable news organization would report
> it.
> Just cause its on Howard Forums doesn't mean its fact.
>
> Maybe someone is pissed at Motorola or trying to drive stock price down. Who
> knows?
No, but the fact that Cingular CS is saying the same things leads some
credibility to it.
- 03-04-2005, 09:29 AM #14JerGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
SneakerFreak wrote:
>
>
> On 3/3/05 8:09 PM, in article
> [email protected], "Steve"
> <[email protected]> wrote:
>
>
>>never turn it off and plug in the charger every night.
>>
>>Would think if this was real, some reliable news organization would report
>>it.
>>Just cause its on Howard Forums doesn't mean its fact.
>>
>>Maybe someone is pissed at Motorola or trying to drive stock price down. Who
>>knows?
>
> No, but the fact that Cingular CS is saying the same things leads some
> credibility to it.
>
Congular CS has credibility? What a concept!!!
--
jer
email reply - I am not a 'ten'
- 03-05-2005, 12:48 PM #15Tony ClarkGuest
Re: Cingular & V551 drops connection after 6 to 15 minutes
"SneakerFreak" <[email protected]> wrote in message
news:BE4D53B5.5E8C%[email protected]...
SNIP
> No, but the fact that Cingular CS is saying the same things leads some
> credibility to it.
>
I have a Moto V551, never turn it off. I charge it every night but it stays
on. Never had an issue as described in this thread. I make conference calls
from 30-60 mins frequently, never been dropped. Personally I think someone
is feeding you a line of BS. I have had CS people from various companies
repeat Internet Urban Myths over and over only to be eventually proven
false.
cheers
TC
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