Results 1 to 15 of 25
- 03-11-2005, 02:41 PM #1Chuck DrakeGuest
On 2/26/05 Friday at 2pm my wife and I got a family plan with cingular. The
plan was 79.99 with a total of 3 phones. The 2 other lines were to be 9.99
each. Well after trying to use the phones at home and at work we found out,
despite what the sales folks at the store said, that we rarely could get
any reception with the phones. We actually managed 6 mins worth of phone
time and 2 text msgs. So we returned them on 3/1/05 at 10am when the store
opened, and got credited at the store for the phones. Well I figure we owe
them a bit of cash but when the bill came it was 191 bucks.. well that's
nuts for service that didn't work so I called them..and after adjustment the
new bill is 87 bucks.
87 bucks for 6 mins of phone time and 2 text msgs... needless to say what a
joke. No way ...so anyone considering cingular take note of this type of
business practice. Now its off to file complaints with the FCC and with Ky
attorney general and the BBB. Its practices like these that resulted in the
FCC requiring truth in billing that hit the news today.
› See More: Wow what a bill!!!
- 03-11-2005, 03:19 PM #2Ralph BlachGuest
Re: Wow what a bill!!!
Chuck,
What was the 87 dollars for???
Chip
Chuck Drake wrote:
> On 2/26/05 Friday at 2pm my wife and I got a family plan with cingular. The
> plan was 79.99 with a total of 3 phones. The 2 other lines were to be 9.99
> each. Well after trying to use the phones at home and at work we found out,
> despite what the sales folks at the store said, that we rarely could get
> any reception with the phones. We actually managed 6 mins worth of phone
> time and 2 text msgs. So we returned them on 3/1/05 at 10am when the store
> opened, and got credited at the store for the phones. Well I figure we owe
> them a bit of cash but when the bill came it was 191 bucks.. well that's
> nuts for service that didn't work so I called them..and after adjustment the
> new bill is 87 bucks.
>
> 87 bucks for 6 mins of phone time and 2 text msgs... needless to say what a
> joke. No way ...so anyone considering cingular take note of this type of
> business practice. Now its off to file complaints with the FCC and with Ky
> attorney general and the BBB. Its practices like these that resulted in the
> FCC requiring truth in billing that hit the news today.
>
>
- 03-11-2005, 04:06 PM #3Jack ZwickGuest
Re: Wow what a bill!!!
In article <[email protected]>,
Ralph Blach <[email protected]> wrote:
> Chuck,
>
> What was the 87 dollars for???
>
Likely 3 x $18 for Activation and $25 for the prorated 99.97 monthly
service, plus tax and fees.
Typical of what all Cellular Carrier do for their NO Risk trials.
>
> Chip
>
> Chuck Drake wrote:
> > On 2/26/05 Friday at 2pm my wife and I got a family plan with cingular. The
> > plan was 79.99 with a total of 3 phones. The 2 other lines were to be 9.99
> > each. Well after trying to use the phones at home and at work we found out,
> > despite what the sales folks at the store said, that we rarely could get
> > any reception with the phones. We actually managed 6 mins worth of phone
> > time and 2 text msgs. So we returned them on 3/1/05 at 10am when the store
> > opened, and got credited at the store for the phones. Well I figure we owe
> > them a bit of cash but when the bill came it was 191 bucks.. well that's
> > nuts for service that didn't work so I called them..and after adjustment
> > the
> > new bill is 87 bucks.
> >
> > 87 bucks for 6 mins of phone time and 2 text msgs... needless to say what a
> > joke. No way ...so anyone considering cingular take note of this type of
> > business practice. Now its off to file complaints with the FCC and with Ky
> > attorney general and the BBB. Its practices like these that resulted in the
> > FCC requiring truth in billing that hit the news today.
> >
> >
- 03-12-2005, 10:28 AM #4Originally Posted by Chuck Drake
The way I look at it, is Cingular made a mistake by overcharging you, however they credited off the incorrect amount and adjusted it correctly. You can file a complaint with the FCC if you'd like, but Cingular has record of you agreeing to a contract that states all of the above.
This is no one's fault but your own.Scott
Send me an E-mail at [email protected]
- 03-12-2005, 03:58 PM #5Chuck DrakeGuest
Re: Wow what a bill!!!
"scott14661" <[email protected]> wrote in message
news:[email protected]...
>
> Chuck Drake Wrote:
>> On 2/26/05 Friday at 2pm my wife and I got a family plan with cingular.
>> The
>> plan was 79.99 with a total of 3 phones. The 2 other lines were to be
>> 9.99
>> each. Well after trying to use the phones at home and at work we found
>> out,
>> despite what the sales folks at the store said, that we rarely could
>> get
>> any reception with the phones. We actually managed 6 mins worth of
>> phone
>> time and 2 text msgs. So we returned them on 3/1/05 at 10am when the
>> store
>> opened, and got credited at the store for the phones. Well I figure we
>> owe
>> them a bit of cash but when the bill came it was 191 bucks.. well
>> that's
>> nuts for service that didn't work so I called them..and after
>> adjustment the
>> new bill is 87 bucks.
>>
>> 87 bucks for 6 mins of phone time and 2 text msgs... needless to say
>> what a
>> joke. No way ...so anyone considering cingular take note of this type
>> of
>> business practice. Now its off to file complaints with the FCC and with
>> Ky
>> attorney general and the BBB. Its practices like these that resulted in
>> the
>> FCC requiring truth in billing that hit the news today.
>
> What are you disputing? You signed a contract with Cingular that said
> you had 30 days to return it. They credited you for the phones, and
> unused service. It states on the contract that if the lines are not
> cancelled by the third day, activation fees are not waived. So you got
> hit with $54.00 in activation fees. You're obviously responsible for
> the minutes you used, no matter how few they were. There are also
> taxes that are charged by the Government.
>
> The way I look at it, is Cingular made a mistake by overcharging you,
> however they credited off the incorrect amount and adjusted it
> correctly. You can file a complaint with the FCC if you'd like, but
> Cingular has record of you agreeing to a contract that states all of
> the above.
>
> This is no one's fault but your own.
>
>
> --
> scott14661
> ------------------------------------------------------------------------
> Cell Phone Forums: http://cellphoneforums.net
> View this thread: http://cellphoneforums.net/t169276.html
>
Just the fact they assured coverage, and there was no coverage, so basically
they promised a service and did not deliver. So why should I pay ? If the
coverage was there I would still have the phones.
- 03-12-2005, 05:25 PM #6Tropical HavenGuest
Re: Wow what a bill!!!
> Just the fact they assured coverage, and there was no coverage, so basically
> they promised a service and did not deliver. So why should I pay ? If the
> coverage was there I would still have the phones.
FYI: No carrier GUARANTEES coverage. I know of places where Verizon has
good coverage, if you don't mind always getting a fast busy signal, and
when your call does go through it will drop 9 times out of 10. I know
places where Cingular coverage is terrible. I know of places where
Sprint PCS won't work. I know of places where Alltel won't work, where
SunCom won't work, where Nextel won't work, where US Cellular won't
work, and where Cellular One (neither Dobson nor Western Wireless) don't
work. In fact, I know of vast areas where NO mobile phone will work.
I have never heard of Cingular guaranteeing coverage, or any other
carrier for that matter. Here is a quote directly from Cingular, with
the source noted before:
http://onlinestoref.cingular.com/htm...on_GSM_map.htm
"Map depicts an approximation of outdoor coverage."
"Cingular does not guarantee coverage."
I can't imagine why you thought Cingular would *promise* coverage.
I looked at signing up with T-Mobile just for a change from Cingular
(even though I was satisfied, I thought it would be good to promote
competition). T-Mobile plugged in my home address and advised me
*against* signing up with them if I intended to use my mobile at my
place of residence. As I don't like the tin echo of CDMA, Cingular was
my only choice for GSM in *this* location.
TH
- 03-12-2005, 05:45 PM #7Jack ZwickGuest
Re: Wow what a bill!!!
In article <[email protected]>,
Tropical Haven <[email protected]> wrote:
> > Just the fact they assured coverage, and there was no coverage, so
> > basically
> > they promised a service and did not deliver. So why should I pay ? If the
> > coverage was there I would still have the phones.
>
> FYI: No carrier GUARANTEES coverage. I know of places where Verizon has
> good coverage, if you don't mind always getting a fast busy signal, and
> when your call does go through it will drop 9 times out of 10. I know
> places where Cingular coverage is terrible. I know of places where
> Sprint PCS won't work. I know of places where Alltel won't work, where
> SunCom won't work, where Nextel won't work, where US Cellular won't
> work, and where Cellular One (neither Dobson nor Western Wireless) don't
> work. In fact, I know of vast areas where NO mobile phone will work.
>
> I have never heard of Cingular guaranteeing coverage,
As if no sales rep ever guaranteed it. GET REAL.
> or any other
> carrier for that matter. Here is a quote directly from Cingular, with
> the source noted before:
>
> http://onlinestoref.cingular.com/htm...on_GSM_map.htm
>
> "Map depicts an approximation of outdoor coverage."
> "Cingular does not guarantee coverage."
>
> I can't imagine why you thought Cingular would *promise* coverage.
>
> I looked at signing up with T-Mobile just for a change from Cingular
> (even though I was satisfied, I thought it would be good to promote
> competition). T-Mobile plugged in my home address and advised me
> *against* signing up with them if I intended to use my mobile at my
> place of residence. As I don't like the tin echo of CDMA, Cingular was
> my only choice for GSM in *this* location.
>
> TH
- 03-12-2005, 05:55 PM #8Tropical HavenGuest
Re: Wow what a bill!!!
>>I have never heard of Cingular guaranteeing coverage,
>
>
> As if no sales rep ever guaranteed it. GET REAL.
Do you have any documentation you'd like to use to back that up?
- 03-12-2005, 06:21 PM #9Dave C.Guest
Re: Wow what a bill!!!
"Tropical Haven" <[email protected]> wrote in message
news:[email protected]...
> > Just the fact they assured coverage, and there was no coverage, so
basically
> > they promised a service and did not deliver. So why should I pay ? If
the
> > coverage was there I would still have the phones.
>
> FYI: No carrier GUARANTEES coverage. I know of places where Verizon has
> good coverage, if you don't mind always getting a fast busy signal, and
> when your call does go through it will drop 9 times out of 10. I know
> places where Cingular coverage is terrible. I know of places where
> Sprint PCS won't work. I know of places where Alltel won't work, where
> SunCom won't work, where Nextel won't work,
Yeah, just draw a huge circle around the continental U.S. Inside that
circle is the Nextel NO-coverage area. -Dave
- 03-12-2005, 09:25 PM #10Jack ZwickGuest
Re: Wow what a bill!!!
In article <[email protected]>,
Tropical Haven <[email protected]> wrote:
> >>I have never heard of Cingular guaranteeing coverage,
> >
> >
> > As if no sales rep ever guaranteed it. GET REAL.
>
> Do you have any documentation you'd like to use to back that up?
Just the thousands of consumers that have been lied to by
sales reps with sales quotas to fulfill and agressive managers.
- 03-12-2005, 09:51 PM #11L David MathenyGuest
Re: Wow what a bill!!!
"Chuck Drake" <[email protected]> wrote in message news:iCJYd.62271$r55.35920@attbi_s52...
<snip>
> Just the fact they assured coverage, and there was no coverage, so
> basically they promised a service and did not deliver. So why should
> I pay ? If the coverage was there I would still have the phones.
>
Their thinking is that you should have been able to determine
whether you have coverage at home during the first three days.
That's why after that they won't refund your activation fees.
- 03-13-2005, 05:21 PM #12Chuck DrakeGuest
Re: Wow what a bill!!!
> Do you have any documentation you'd like to use to back that up?
Well the sales rep pulled up on his computer detailed maps with signal
strength shown by various colors, each color represented how many "bars"
should be shown on phone. No color on his map meant no signal.
And I'm really surprised buy the amount of people willing to let a company
rob them of hard earned dollars.
- 03-13-2005, 05:34 PM #13Chuck DrakeGuest
Re: Wow what a bill!!!
Well here is one example of being told something that isn't true, this came
from another post to this group
"Jerome Zelinske" <[email protected]> wrote in message
news:[email protected]...
> I was under the impression that all of att's tdma areas were overlaid with
> gsm?
Not yet ... I travel quite a bit with my work, and I looked into switching
from ATT TDMA to Cingular GSM ... but the area I travel to most is not yet
integrated. They (Cingular Customer Service Agents) will tell you that the
overlay is complete, but it isn't. Some of their Customer Service Agents are
actually quite honest about it, but most just want to get your money.
"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Tropical Haven <[email protected]> wrote:
>
>> >>I have never heard of Cingular guaranteeing coverage,
>> >
>> >
>> > As if no sales rep ever guaranteed it. GET REAL.
>>
>> Do you have any documentation you'd like to use to back that up?
>
> Just the thousands of consumers that have been lied to by
> sales reps with sales quotas to fulfill and agressive managers.
- 03-13-2005, 06:08 PM #14Jack ZwickGuest
Re: Wow what a bill!!!
In article <m64Zd.125670$tl3.59936@attbi_s02>,
"Chuck Drake" <[email protected]> wrote:
> Well here is one example of being told something that isn't true, this came
> from another post to this group
> "Jerome Zelinske" <[email protected]> wrote in message
> news:[email protected]...
> > I was under the impression that all of att's tdma areas were overlaid with
> > gsm?
>
> Not yet ... I travel quite a bit with my work, and I looked into switching
> from ATT TDMA to Cingular GSM ... but the area I travel to most is not yet
> integrated. They (Cingular Customer Service Agents) will tell you that the
> overlay is complete, but it isn't. Some of their Customer Service Agents are
> actually quite honest about it, but most just want to get your money.
Are you telling Tropical Haven that Cingular reps lie???
>
>
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > Tropical Haven <[email protected]> wrote:
> >
> >> >>I have never heard of Cingular guaranteeing coverage,
> >> >
> >> >
> >> > As if no sales rep ever guaranteed it. GET REAL.
> >>
> >> Do you have any documentation you'd like to use to back that up?
> >
> > Just the thousands of consumers that have been lied to by
> > sales reps with sales quotas to fulfill and agressive managers.
- 03-13-2005, 07:07 PM #15ThikknessGuest
I Agree!!
So far I have been with Cingular for 5 or 6 months now and I have had to call them every month for a discrepency on my bill! Before Cingular I was with Sprint for 3 years and I left them on good terms. Sprint didn't have a problem giving me a phone but Cingular denied me and I had to get it in my mothers name! On dec.15 2004 I switched my daytime mins from 600 to 850 only because I was going over a few mins per month. I figure 850 should be ok. I work 200 hours a month on days, I work in a hospital where cell phone usage is limited, 3 of the people I talk to the most are Cingular users also (free mobile to mobile), and I always wait until after 9pm and weekends to really use my phone. Making and receiving calls in the daytime is usually, "ok.....bye!" My last bill was a whopping $396 !! My monthly bill is only $60. They had me using 3000 mins in 30 days !!! Impossible! Of course I called them furious and they sent me a detailed bill. Oh yea, my contract is thru SBC so I have a "Combined Bill Account". I cant use the Cingular website for anything, it really sucks. I have to call for everything. That will be changed soon. I looked over the "20" pages of calls and alot of numbers really didn't look familiar. I told Cingular this had to be a error from their merge with AT&T back in Oct. or Nov. They insist I made these calls, detailed billing never lies. Nevertheless, I paid this bill in full and now I'm doing a trial run with Cingular. At the beginning of my next billing cycle, I will not be turning my phone on until 9pm for at least 15 to 20 days. The remainder of that billing cycle will be closely monitored. I will know exactly how many daytime minutes I used. Then I want to see what type of bill they send me. That last bill really sent me for a spin! I paid it and felt like I was paying for a few peoples cell phone bill! Do they really got me on the detailed billing or is there something else I could try to do to fight this?? I swear I don't talk that much because I spend all my time on the internet!!
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