Results 1 to 14 of 14
  1. #1
    newsgroups.comcast.net
    Guest
    Cingular has no customer service. They are not empowered to do anything but
    make excuses. They do not record complaints or suggestions. My bill, as
    seen on the internet, has an adding error in their favor. She would or
    record a complaint. They charges me $9 pro-rata for 4 hours of service (I
    activated my phone about 8PM one night) and never made a call.



    The internet site loops to no where (try to find out how to send an e-mail).



    Back to Verizon where they have empowered customer service. Unfortunately
    in my area Cingular has better coverage but I'll give that up.





    See More: Avoid Cingular: cancelled service in 1 week




  2. #2
    scott14661
    scott14661 is offline
    Sr. Member

    Location
    Maryland
    Posts
    122 - liked 4 times

    Quote Originally Posted by newsgroups.comcast.net
    Cingular has no customer service. They are not empowered to do anything but
    make excuses. They do not record complaints or suggestions. My bill, as
    seen on the internet, has an adding error in their favor. She would or
    record a complaint. They charges me $9 pro-rata for 4 hours of service (I
    activated my phone about 8PM one night) and never made a call.



    The internet site loops to no where (try to find out how to send an e-mail).



    Back to Verizon where they have empowered customer service. Unfortunately
    in my area Cingular has better coverage but I'll give that up.
    Sorry you had a bad experience with Cingular, but as much as I hate to say it and you hear it, it could happen with any company. You should go with the company that makes you the happiest.

    There are many people who hate Cingular just like you and love Verizon, and others who say Verizon's Customer Service sucks, but love Cingular. It's mainly who you talk to.

    I work for a Cinguar authorized dealer, and I can tell you that I speak to customer service reps. all day long. Some of them I speak too are uneducated and make excuses for certain customer problems. But others are extremely helpful, and go out of their way to help fix a customer's problem. It's all about who you speak with, and that would apply to Verizon Wireless too.
    Scott
    Send me an E-mail at [email protected]



  3. #3
    Stephen R. Conrad
    Guest

    Re: Avoid Cingular: cancelled service in 1 week

    In two years that I have been with cingular, I have found customer
    service to be very helpful and polite in my many encounters.

    newsgroups.comcast.net wrote:
    > Cingular has no customer service. They are not empowered to do anything but
    > make excuses. They do not record complaints or suggestions. My bill, as
    > seen on the internet, has an adding error in their favor. She would or
    > record a complaint. They charges me $9 pro-rata for 4 hours of service (I
    > activated my phone about 8PM one night) and never made a call.
    >
    >
    >
    > The internet site loops to no where (try to find out how to send an e-mail).
    >
    >
    >
    > Back to Verizon where they have empowered customer service. Unfortunately
    > in my area Cingular has better coverage but I'll give that up.
    >
    >




  4. #4
    Richie
    Guest

    Re: Avoid Cingular: cancelled service in 1 week

    I agree with Stephen. I find Cingular's customer service as good as any of
    the competitors'. Online statement would not show anything but call detail
    after just one week of service.


    "Stephen R. Conrad" <[email protected]> wrote in message
    news:[email protected]
    > In two years that I have been with cingular, I have found customer service
    > to be very helpful and polite in my many encounters.
    >
    > newsgroups.comcast.net wrote:
    >> Cingular has no customer service. They are not empowered to do anything
    >> but
    >> make excuses. They do not record complaints or suggestions. My bill, as
    >> seen on the internet, has an adding error in their favor. She would or
    >> record a complaint. They charges me $9 pro-rata for 4 hours of service
    >> (I
    >> activated my phone about 8PM one night) and never made a call.
    >>
    >>
    >>
    >> The internet site loops to no where (try to find out how to send an
    >> e-mail).
    >>
    >>
    >>
    >> Back to Verizon where they have empowered customer service.
    >> Unfortunately
    >> in my area Cingular has better coverage but I'll give that up.
    >>





  5. #5
    Jack Zwick
    Guest

    Re: Avoid Cingular: cancelled service in 1 week

    In article <[email protected]>,
    "Richie" <[email protected]> wrote:

    > I agree with Stephen. I find Cingular's customer service as good as any of
    > the competitors'. Online statement would not show anything but call detail
    > after just one week of service.


    Cingular customer service is infinitely better than SprintPCS, but
    sometimes you need to escalate a call to adjust a bill. With SprintPCS
    they often won't escalate.



  6. #6
    Mr.~G.
    Guest

    Re: Avoid Cingular: cancelled service in 1 week

    I have been with Cingular for 5 years or more and all but one time their
    customer service was helpful, resourceful and empowered.
    MG

    "newsgroups.comcast.net" <[email protected]> wrote in message
    news:[email protected]
    > Cingular has no customer service. They are not empowered to do anything
    > but
    > make excuses. They do not record complaints or suggestions. My bill, as
    > seen on the internet, has an adding error in their favor. She would or
    > record a complaint. They charges me $9 pro-rata for 4 hours of service (I
    > activated my phone about 8PM one night) and never made a call.
    >
    >
    >
    > The internet site loops to no where (try to find out how to send an
    > e-mail).
    >
    >
    >
    > Back to Verizon where they have empowered customer service. Unfortunately
    > in my area Cingular has better coverage but I'll give that up.
    >
    >






  7. #7
    Tony Clark
    Guest

    Re: Avoid Cingular: cancelled service in 1 week


    "subdude" <[email protected]> wrote in message
    news[email protected]
    SNIP
    >>

    > If you explained your case to the CS rep as 'clearly' as you explained
    > it here, that may have been part of your problem.


    SNIP


    Dude, ain't that the truth?

    TC





  8. #8
    Don Udel \(ETC\)
    Guest

    Re: Avoid Cingular: cancelled service in 1 week

    I've had Cingular for over 5 years. I've found their CS to be helpful. Not
    saying this happened; but you might want to look at your tone during the
    call. When people start get demanding, I start turning off.

    Don
    "newsgroups.comcast.net" <[email protected]> wrote in message
    news:[email protected]
    > Cingular has no customer service. They are not empowered to do anything
    > but
    > make excuses. They do not record complaints or suggestions. My bill, as
    > seen on the internet, has an adding error in their favor. She would or
    > record a complaint. They charges me $9 pro-rata for 4 hours of service (I
    > activated my phone about 8PM one night) and never made a call.
    >
    >
    >
    > The internet site loops to no where (try to find out how to send an
    > e-mail).
    >
    >
    >
    > Back to Verizon where they have empowered customer service. Unfortunately
    > in my area Cingular has better coverage but I'll give that up.
    >
    >






  9. #9
    Jimbo
    Guest

    Re: Avoid Cingular: cancelled service in 1 week

    I find service at Cing blows away Nextel .
    The people are very nice but many just are not trained well.
    After many many call backs you will finally find one who can solve the
    issue.
    Many times even second level techs do not have the fix.
    The Nextel folks are very mean and the top levels can not solve problems.
    Bottom line Cing beats Sprint and Nextel and we are glad we switched.


    Jim





  10. #10
    Bob L.
    Guest

    Re: Avoid Cingular: cancelled service in 1 week

    Hi:

    To the contrary in the past 3 months that we have been with Cingular I
    have
    found the customer service people to be very helpful.

    We have 4 phones on a family plan (since Dec.24). I have changed the plan
    mid month, and added features several times. All this as my family
    determines exactly what our needs are.

    Now, Cingular DOES have a major billing issue and I pointed this out a few
    weeks ago online. We changed plans mid-month and that caused ALL SORTS of
    incorrect billing to happen. In fact I was overbilled nearly $100. CHECK
    YOU BILL very carefully.

    Bob


    "newsgroups.comcast.net" <[email protected]> wrote in message
    news:[email protected]
    > Cingular has no customer service. They are not empowered to do anything

    but
    > make excuses. They do not record complaints or suggestions. My bill,

    as
    > seen on the internet, has an adding error in their favor. She would or
    > record a complaint. They charges me $9 pro-rata for 4 hours of service

    (I
    > activated my phone about 8PM one night) and never made a call.
    >
    >
    >
    > The internet site loops to no where (try to find out how to send an

    e-mail).
    >
    >
    >
    > Back to Verizon where they have empowered customer service.

    Unfortunately
    > in my area Cingular has better coverage but I'll give that up.
    >
    >



    --
    I am using the free version of SPAMfighter for private users.
    It has removed 1998 spam emails to date.
    Paying users do not have this message in their emails.
    Try www.SPAMfighter.com for free now!





  11. #11
    torresD
    Guest

    Re: Avoid Cingular: cancelled service in 1 week


    "scott14661" <[email protected]>
    >
    > I work for a Cinguar authorized dealer, and I can tell you that I speak
    > to customer service reps. all day long. Some of them I speak too are
    > uneducated and make excuses for certain customer problems. But others
    > are extremely helpful, and go out of their way to help fix a customer's
    > problem. It's all about who you speak with, and that would apply to
    > Verizon Wireless too.

    --
    > scott14661



    Verizon Wireless,
    the second-largest cellular carrier,
    had the lowest rate of complaints,
    1.4 per 100,000 customers.

    http://www.consumeraffairs.com/news0...omplaints.html
    Cingular Tops Cell Phone Complaint List

    March 29, 2005
    Cingular Wireless,
    which acquired AT&T Wireless last October,
    had the highest rate of complaints filed
    with the Federal Communications Commission
    during the last quarter of 2004,
    The Wall Street Journal reported.

    Cingular,
    which now serves more
    than 50 million customers,
    generated 4.6 complaints
    per 100,000 customers,

    followed by T-Mobile USA with
    4.3 and Sprint with 3.6. Nextel,
    which plans to merge with Sprint,
    generated 2.3 complaints per customer

    and Verizon Wireless,
    the second-largest cellular carrier,
    had the lowest rate of complaints,
    1.4 per 100,000 customers.

    The Journal filed a Freedom of Information
    Act request to obtain the complaint figures
    from the FCC.

    The commission provided the total
    complaint figures; the Journal
    calculated the complaint rate.

    ConsumerAffairs.Com Cell Phone Complaints

    Carrier
    Complaints

    Cingular/AT&T
    534

    Sprint
    216

    T-Mobile
    195

    Verizon
    170

    Nextel
    108

    Complaints filed with ConsumerAffairs.Com
    in the last 12 months -- raw numbers,
    not weighted to reflect market share.

    Complaints filed with ConsumerAffairs.Com
    for the last 12 months also show a much higher
    number of complaints for Cingular and AT&T Wireless --
    534,

    more than twice as many as
    second-place Sprint's 216,
    as shown in the table to the right.

    Mergers of telecommunications units
    are always troublesome for customers,
    although Cingular insists its merger
    with AT&T Wireless has been relatively
    trouble-free.

    But consumers are less than pleased with
    cell phone service in general.

    Consumers Union said cell phone
    complaints were up nearly 38 percent in
    2004 compared with the year before.

    The increase was greater than the
    14 percent growth in subscribers.

    Consumers Union noted that cell phone
    service has a lower level of overall
    customer satisfaction than services
    such as hotels, retail outlets and insurance.

    Consumers complain mostly about dropped calls,
    billing problems and spotty coverage.












  12. #12
    Lester Mosley
    Guest

    Re: Avoid Cingular: cancelled service in 1 week

    I can say i have had cingular for the past four days... and I had to
    call them twice.. Once was to get the 12% discount off my bill via an
    agreement witht he company I work for, and they said I had to go to a
    store and show a paystub or work ID.. and that they noted the
    information on my account..


    and today with a "massive" network outage in the Virginia area.. I do
    know I have seen issues very differant.. I was able to ge service all
    over the building I work in, and today I cant get squat.. and the call
    to the 800's #s come up and state there is a network problem in my
    coverage area.

    It would be nice they give me a credit of $1.29 for the day i was
    unable to make or receive calls.




  13. #13
    Jack Zwick
    Guest

    Re: Avoid Cingular: cancelled service in 1 week

    In article <[email protected]>,
    "Lester Mosley" <[email protected]> wrote:

    > I can say i have had cingular for the past four days... and I had to
    > call them twice.. Once was to get the 12% discount off my bill via an
    > agreement witht he company I work for, and they said I had to go to a
    > store and show a paystub or work ID.. and that they noted the
    > information on my account..
    >
    >
    > and today with a "massive" network outage in the Virginia area.. I do
    > know I have seen issues very differant.. I was able to ge service all
    > over the building I work in, and today I cant get squat.. and the call
    > to the 800's #s come up and state there is a network problem in my
    > coverage area.
    >
    > It would be nice they give me a credit of $1.29 for the day i was
    > unable to make or receive calls.


    If you call up after about an hour online and 3 escalations, maybe you'd
    get.



  14. #14
    Lester Mosley
    Guest

    Re: Avoid Cingular: cancelled service in 1 week


    Jack Zwick wrote:
    > In article <[email protected]>,
    > "Lester Mosley" <[email protected]> wrote:
    >
    > > I can say i have had cingular for the past four days... and I had

    to
    > > call them twice.. Once was to get the 12% discount off my bill via

    an
    > > agreement witht he company I work for, and they said I had to go to

    a
    > > store and show a paystub or work ID.. and that they noted the
    > > information on my account..
    > >
    > >
    > > and today with a "massive" network outage in the Virginia area.. I

    do
    > > know I have seen issues very differant.. I was able to ge service

    all
    > > over the building I work in, and today I cant get squat.. and the

    call
    > > to the 800's #s come up and state there is a network problem in my
    > > coverage area.
    > >
    > > It would be nice they give me a credit of $1.29 for the day i was
    > > unable to make or receive calls.

    >
    > If you call up after about an hour online and 3 escalations, maybe

    you'd
    > get.



    That is what speakerphone at work is for...




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