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- 03-30-2005, 06:18 PM #1The Ghost of General LeeGuest
I have a friend who is a Cingular customer and she says that when I
call her from my BellSouth landline, it frequently shows up as no
number on her CID. I do not have CID blocking service activated, nor
have I ever called her using per call CID blocking. The problem is,
she gets a lot of these calls with no CID, and she immediately assumes
it was me who called and then she calls me to see if I called her.
It's really starting to piss me off. I've let her know I'm upset
about it, but she claims I'm the only one who she has this problem
with. Like hell, because she keeps calling me when I haven't tried to
call her, so I'd lay money on it being a Cingular problem. I never
have a problem with my VZW phones showing CID info. I kind of wish
she had never left VZW, due to this issue alone.
Has anyone else experienced this type of problem? If so, did you have
any success getting Cingular to admit it, or heaven forfend, actually
fix it?
TIA!
› See More: Friend with Cingular is driving me crazy with CID issues
- 03-31-2005, 06:23 AM #2johnGuest
Re: Friend with Cingular is driving me crazy with CID issues
In article <[email protected]>, [email protected]
says...
> Has anyone else experienced this type of problem? If so, did you have
> any success getting Cingular to admit it, or heaven forfend, actually
> fix it?
>
>
she has a bunch of friends who block ID before they call her and she thinks
it is you so she calls you? dump her or change your number and don't give
her the new one.
- 03-31-2005, 09:49 AM #3Tony ClarkGuest
Re: Friend with Cingular is driving me crazy with CID issues
"The Ghost of General Lee" <[email protected]> wrote in message
news:[email protected]...
>I have a friend who is a Cingular customer and she says that when I
> call her from my BellSouth landline, it frequently shows up as no
> number on her CID. I do not have CID blocking service activated, nor
> have I ever called her using per call CID blocking. The problem is,
> she gets a lot of these calls with no CID, and she immediately assumes
> it was me who called and then she calls me to see if I called her.
> It's really starting to piss me off. I've let her know I'm upset
> about it, but she claims I'm the only one who she has this problem
> with. Like hell, because she keeps calling me when I haven't tried to
> call her, so I'd lay money on it being a Cingular problem. I never
> have a problem with my VZW phones showing CID info. I kind of wish
> she had never left VZW, due to this issue alone.
>
> Has anyone else experienced this type of problem? If so, did you have
> any success getting Cingular to admit it, or heaven forfend, actually
> fix it?
>
> TIA!
>
Have you ever considered it might be a Bell South problem? Do you live in
different area codes, different states? Why do you assume it's a Cingular
issue?
TC
- 03-31-2005, 02:47 PM #4The Ghost of General LeeGuest
Re: Friend with Cingular is driving me crazy with CID issues
On Thu, 31 Mar 2005 15:49:47 GMT, "Tony Clark"
<[email protected]> wrote:
>Have you ever considered it might be a Bell South problem? Do you live in
>different area codes, different states? Why do you assume it's a Cingular
>issue?
If it is a BellSouth issue, then in a round about way, it is a
Cingular issue, as BS is part owner of Cingular. I presume it to be a
Cingular issue because, 1) only she has the problem on her Cingular
phone, not her BS land line at home, and 2) I've never had any reports
of problems with my CID being transmitted to any other phone, be it
Verizon Wireless, Verizon land line, or BS. Our lines are in the same
LATA and area code.
- 03-31-2005, 02:49 PM #5The Ghost of General LeeGuest
Re: Friend with Cingular is driving me crazy with CID issues
On Thu, 31 Mar 2005 12:23:20 GMT, john <[email protected]> wrote:
>In article <[email protected]>, [email protected]
>says...
>> Has anyone else experienced this type of problem? If so, did you have
>> any success getting Cingular to admit it, or heaven forfend, actually
>> fix it?
>>
>>
>she has a bunch of friends who block ID before they call her and she thinks
>it is you so she calls you? dump her or change your number and don't give
>her the new one.
It's not really worth tossing a 20+ year friendship over an issue like
this. Tis much better to actually find and fix the problem.
- 03-31-2005, 06:23 PM #6johnGuest
Re: Friend with Cingular is driving me crazy with CID issues
In article <[email protected]>, [email protected]
says...
> t's not really worth tossing a 20+ year friendship over an issue like
> this. Tis much better to actually find and fix the problem.
>
>
OK, then, some telemarketing companies do not send out the information,
they purposely block it. She is probably getting some of these calls in the
mix and bothering you about it. This you will not be able to *fix* other
than some serious behavior modification treatments (you select the most
appropriate) for your friend. It really just may be she is kinda sick and
needs help, and that is all that needs to be *fixed*. But you get screwed,
(in a screwy kinda way) hey, it's your life.
- 03-31-2005, 06:52 PM #7RichieGuest
Re: Friend with Cingular is driving me crazy with CID issues
I agree with John. The compulsion to find out who called is weird. i don't
bother when i miss a phone call. If it's important they'll call back. And
if a call is private i let it go to voice mail and if it's important they
would leave a message. You friend needs to get her priority in order.
"john" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>, [email protected]
> says...
>> t's not really worth tossing a 20+ year friendship over an issue like
>> this. Tis much better to actually find and fix the problem.
>>
>>
> OK, then, some telemarketing companies do not send out the information,
> they purposely block it. She is probably getting some of these calls in
> the
> mix and bothering you about it. This you will not be able to *fix* other
> than some serious behavior modification treatments (you select the most
> appropriate) for your friend. It really just may be she is kinda sick and
> needs help, and that is all that needs to be *fixed*. But you get screwed,
> (in a screwy kinda way) hey, it's your life.
- 03-31-2005, 07:48 PM #8JerGuest
Re: Friend with Cingular is driving me crazy with CID issues
The Ghost of General Lee wrote:
> On Thu, 31 Mar 2005 15:49:47 GMT, "Tony Clark"
> <[email protected]> wrote:
>
>
>>Have you ever considered it might be a Bell South problem? Do you live in
>>different area codes, different states? Why do you assume it's a Cingular
>>issue?
>
>
> If it is a BellSouth issue, then in a round about way, it is a
> Cingular issue, as BS is part owner of Cingular. I presume it to be a
> Cingular issue because, 1) only she has the problem on her Cingular
> phone, not her BS land line at home, and 2) I've never had any reports
> of problems with my CID being transmitted to any other phone, be it
> Verizon Wireless, Verizon land line, or BS. Our lines are in the same
> LATA and area code.
>
Didja ever consider she's fibbing about the whole charade, and she's not
too bright about coming up with excuses to hear your lovely voice? If
you get the chance, have a peek at the received call record in her
phone, paying particular attention to the ones with no number. If the
phone's clock/calendar are accurate... well, you'll know what to do.
--
jer
email reply - I am not a 'ten'
- 03-31-2005, 07:51 PM #9The Ghost of General LeeGuest
Re: Friend with Cingular is driving me crazy with CID issues
On Fri, 01 Apr 2005 00:52:22 GMT, "Richie" <[email protected]> wrote:
>I agree with John. The compulsion to find out who called is weird. i don't
>bother when i miss a phone call. If it's important they'll call back. And
>if a call is private i let it go to voice mail and if it's important they
>would leave a message. You friend needs to get her priority in order.
Your last sentence I won't deny (for reasons other than telephone
related), but, sometimes when I do call her and she answers, she says
it comes up with no number. She has no reason to lie to me about
that. I would have her try it here so I could see it happen, but
alas, she can barely get a signal where I live. That's one reason I
stayed with VZW.;-)
- 03-31-2005, 08:01 PM #10The Ghost of General LeeGuest
Re: Friend with Cingular is driving me crazy with CID issues
On Fri, 01 Apr 2005 00:23:37 GMT, john <[email protected]> wrote:
>In article <[email protected]>, [email protected]
>says...
>> t's not really worth tossing a 20+ year friendship over an issue like
>> this. Tis much better to actually find and fix the problem.
>>
>>
>OK, then, some telemarketing companies do not send out the information,
>they purposely block it. She is probably getting some of these calls in the
>mix and bothering you about it. This you will not be able to *fix* other
>than some serious behavior modification treatments (you select the most
>appropriate) for your friend. It really just may be she is kinda sick and
>needs help, and that is all that needs to be *fixed*. But you get screwed,
>(in a screwy kinda way) hey, it's your life.
If telemarketers are doing this, then they are breaking the law. They
are supposed to send CID info now. And the calls are not showing up
as "private", she says they show up as "unknown". I don't know how
Cingular and the Samsung A327 (?) handle CID, but all of my VZW phones
differentiate between private and unknown calls.
Her reasoning for calling *me* back after every unknown call is indeed
a separate issue, and one I will deal with, but I need to put her on a
path of actually resolving the phone problem, too. It can only be
from one of two sources: Cingular or BellSouth. She ought to just
put in trouble tickets with both companies and let them fight it out.
- 03-31-2005, 08:10 PM #11The Ghost of General LeeGuest
Re: Friend with Cingular is driving me crazy with CID issues
On Thu, 31 Mar 2005 19:48:21 -0600, Jer <[email protected]> wrote:
>Didja ever consider she's fibbing about the whole charade, and she's not
>too bright about coming up with excuses to hear your lovely voice?
Yes, it's been considered and dismissed. She has no reason to lie
about the incoming calls, and believe me, she'll never run out of
legitimate excuses to call.
>If
>you get the chance, have a peek at the received call record in her
>phone, paying particular attention to the ones with no number.
>
>If the
>phone's clock/calendar are accurate... well, you'll know what to do.
IIRC, I did look at her received call list a couple of months ago, and
did see an unknown call listed in there. But, I didn't connect the
two problems then, as it wasn't on my mind at the time. I try not to
use her phone that often, because I friggin' hate the damn thing. My
Koycera has me spoiled.;-)
- 04-01-2005, 04:33 AM #12johnGuest
Re: Friend with Cingular is driving me crazy with CID issues
In article <[email protected]>, [email protected]
says...
> Her reasoning for calling *me* back after every unknown call is indeed
> a separate issue, and one I will deal with, but I need to put her on a
> path of actually resolving the phone problem, too. It can only be
> from one of two sources: Cingular or BellSouth. She ought to just
> put in trouble tickets with both companies and let them fight it out.
>
>
Cingular and Bellsouth are not the only two sources of the problem. The
pre-emptive dialing software telemarketers use can be configured, perhaps
not legally (that's a side issue), to transmit an unknown vs. private. Some
of her friends on other mobile networks calling her from out of state may
send an unknown due to how the other network handles the tradeoff, same for
out of state landlines on other networks. Some mobiles can be programmed to
send an unknown (I've read this, I don't know it for a fact). There are
several possibilities besides Cingular and Bellsouth. It would be
interesting to do a history record of where she is when she gets an unknown
from you vs. a number, that may help Cingular, if you actually want to be
proactive with the problem instead of just *****.
- 04-01-2005, 06:24 AM #13SneakerFreakGuest
Re: Friend with Cingular is driving me crazy with CID issues
On 3/30/05 7:18 PM, in article [email protected],
"The Ghost of General Lee" <[email protected]> wrote:
> Has anyone else experienced this type of problem? If so, did you have
> any success getting Cingular to admit it, or heaven forfend, actually
> fix it?
How about having her call 611 from her phone and explaining the issue to
them? We had some weird issues when we were on VZW calling Nextel users
(calls would state they were disconnected or not ring at all just "dead
air"). VZW/Nextel straightened it out. I'd expect the same from Cingular.
- 04-01-2005, 06:29 AM #14Tropical HavenGuest
Re: Friend with Cingular is driving me crazy with CID issues
The Ghost of General Lee wrote:
> On Fri, 01 Apr 2005 00:23:37 GMT, john <[email protected]> wrote:
>
>
>>In article <[email protected]>, [email protected]
>>says...
>>
>>>t's not really worth tossing a 20+ year friendship over an issue like
>>>this. Tis much better to actually find and fix the problem.
>>>
>>>
>>
>>OK, then, some telemarketing companies do not send out the information,
>>they purposely block it. She is probably getting some of these calls in the
>>mix and bothering you about it. This you will not be able to *fix* other
>>than some serious behavior modification treatments (you select the most
>>appropriate) for your friend. It really just may be she is kinda sick and
>>needs help, and that is all that needs to be *fixed*. But you get screwed,
>>(in a screwy kinda way) hey, it's your life.
>
>
> If telemarketers are doing this, then they are breaking the law. They
> are supposed to send CID info now. And the calls are not showing up
> as "private", she says they show up as "unknown". I don't know how
> Cingular and the Samsung A327 (?) handle CID, but all of my VZW phones
> differentiate between private and unknown calls.
>
> Her reasoning for calling *me* back after every unknown call is indeed
> a separate issue, and one I will deal with, but I need to put her on a
> path of actually resolving the phone problem, too. It can only be
> from one of two sources: Cingular or BellSouth. She ought to just
> put in trouble tickets with both companies and let them fight it out.
It is possible that she is receiving a call from someone who is using a
phone company that does not support Caller ID (yes, there are still
small companies in the US, Canada, and Caribbean who do not support CID).
TH
- 04-01-2005, 10:13 AM #15JerGuest
Re: Friend with Cingular is driving me crazy with CID issues
john wrote:
> In article <[email protected]>, [email protected]
> says...
>
>>Her reasoning for calling *me* back after every unknown call is indeed
>>a separate issue, and one I will deal with, but I need to put her on a
>>path of actually resolving the phone problem, too. It can only be
>>from one of two sources: Cingular or BellSouth. She ought to just
>>put in trouble tickets with both companies and let them fight it out.
>>
>>
>
> Cingular and Bellsouth are not the only two sources of the problem. The
> pre-emptive dialing software telemarketers use can be configured, perhaps
> not legally (that's a side issue), to transmit an unknown vs. private. Some
> of her friends on other mobile networks calling her from out of state may
> send an unknown due to how the other network handles the tradeoff, same for
> out of state landlines on other networks. Some mobiles can be programmed to
> send an unknown (I've read this, I don't know it for a fact). There are
> several possibilities besides Cingular and Bellsouth. It would be
> interesting to do a history record of where she is when she gets an unknown
> from you vs. a number, that may help Cingular, if you actually want to be
> proactive with the problem instead of just *****.
Yes, pre-emptive dialing software can be configured to....
1. Refrain from providing the caller's CID - resulting in an 'unknown'
to the callee
2. Specifically block the caller's CID - resulting in a "private' to
the callee
The legalities relating to telemarketers for using either of the above
are unknown to me.
Further, any telecommunications system that supports CID is required to
offer individual callers the option of managing their own CID using one
of two default dialing modes - provide it on all calls or none at all.
Regardless of which default mode is enforced, a one-time exception for
the next call only can be selected by the caller with a pre-empted dial
code. Look in a local phone book or the carrier's web page for dial
code details.
-----------------
Specifically...
The "unknown" result is intended to inform the callee that CID data is
absent on the currently ringing call due to a technical limitation, ie.
the originating caller's telecom system doesn't support CID at all
(foreign system), or there has been a temporary technical glitch related
to providing CID info to the callee (excrement occurs)
The "private" result is intended to inform the callee that CID data is
absent on the currently ringing call because the caller has specifically
blocked their own CID data from being available to the callee.
Any U.S. telecom system (wireline or wireless) that supports CID is
required to do so following the standard CID protocol which includes the
above operational details, and this requirement is part and parcel to
the carrier's license to provide service in their areas of operation.
IOW, if you're going to offer CID, you are required to abide the
protocol rules. I'm fairly certain the minutia details are available on
some obscure web page somewhere.
--
jer
email reply - I am not a 'ten'
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