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  1. #16
    DoctorZ
    Guest

    Re: How Cellular Services Rank On Complaints

    There was Wall Street Journal story a year or so ago talking about
    using a notebook on the train at dsl speeds. That is not crap
    technology.

    People have called me a liar enough so I am going to assume you had
    this experience. I am always interested in cell phone failures and
    would like an explanation. Certainly Verizon has a very strong offering
    in DC, but I was a BellSouth mobility customer my last trip and have
    not experience Verizon service in DC. Which quad where you in?




    See More: How Cellular Services Rank On Complaints




  2. #17
    DoctorZ
    Guest

    Re: How Cellular Services Rank On Complaints

    Then what use is Cingular for people requiring national access?

    Someone suggested the roaming cost was too high (I have reason to
    believe this was the case); however,
    Would you expect an airline to cancel a return flight from vacation, if
    fuel prices jumped up?




  3. #18
    Scott Stephenson
    Guest

    Re: How Cellular Services Rank On Complaints


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...

    >
    > And my complaint is they have you as a shill.


    For those of you playing without a program, let me translate Jack's use of
    the word "shill":

    To Jack, a shill is anyone who doesn't believe that the CEO's goal at any
    major corporation is to screw his/her customers.

    To Jack, a shill is someone capable of independent thought.

    To Jack, a shill understands the workings of big business and fails to
    believe the rumors started by the uneducated.

    To Jack, a shill is someone who doesn't need others to fight his battles for
    them.

    To Jack, a shill is someone with reasonable expectations of service.

    As you can see, Jack will never be a shill.





  4. #19
    wkearney99
    Guest

    Re: How Cellular Services Rank On Complaints

    > Cingular is in trouble. Highest complaint rate for 2004 and from my
    > personal experience 2005 will be much worse. Any person that has
    > started a business will tell you word of mouth makes or kills your
    > business.


    But volume of non-complaining customers often more than makes up for the
    complainers.




  5. #20
    wkearney99
    Guest

    Re: How Cellular Services Rank On Complaints

    > Duh, how come you "accidently" forgot analog???

    Who's dumb enough to still be using analog?



  6. #21
    Chuck Drake
    Guest

    Re: How Cellular Services Rank On Complaints

    Bottom line: your mileage may vary. Try providers before committing.
    Every provider offers 15 to 30 day trial period. Use it to fully
    evaluate the coverage, sound quality, consistency and quality of
    equipment.

    I did try cingular for like 4 days, decided it wasn't going to work for me
    and cancelled, then got a 191 dollar bill..complained and they adjust to 37
    bucks for what I used in those 90 hours I had cingular... Well this month
    they sent me another bill for 77 bucks..and I cancelled it march 1st. So in
    this case trying cingular has turned into a small nightmare.
    So I can see why cingular rates as worst.

    "Andrew White" <[email protected]> wrote in message
    news:[email protected]...
    > "MrPepper11" <[email protected]> wrote:
    >
    >>March 29, 2005
    >>How Cellular Services Rank On Complaints
    >>Cingular Tops FCC List With Most Gripes Per Customer; Dropped Calls,
    >>Billing Errors
    >>By LI YUAN and JESSE DRUCKER
    >>Staff Reporters of THE WALL STREET JOURNAL
    >>
    >>When Cingular Wireless completed its acquisition of AT&T Wireless
    >>Services Inc. in October, it created the nation's largest
    >>cellular-service provider.
    >>
    >>It also created the wireless carrier with the country's highest
    >>customer-complaint rate.
    >>
    >>The new Cingular Wireless, boasting of expanded coverage from two
    >>networks, has been adding new subscribers at fast clip. It now serves
    >>more than 50 million customers.
    >>
    >>But Cingular's rate of complaints -- on everything from billing,
    >>marketing to service quality -- was consistently higher than
    >>competitors in the fourth quarter, the first quarter as a combined
    >>company, according to complaints received by the Federal Communications
    >>Commission and obtained by The Wall Street Journal through a Freedom of
    >>Information Act request.
    >>
    >>Cingular Wireless had a rate of 4.6 complaints per 100,000 customers.

    >
    > The thing about the cell phone market is that the averages mean even
    > less than in other markets. I've been with AT&T/Cingular and with
    > Verizon - two carriers that keep getting rated at the opposite sides
    > of the satisfaction scale. However, my experiences with the two have
    > been quite the opposite.
    >
    > I absolutely hated Verizon after a year with them and couldn't wait
    > for my contract to be over. I had one of their most popular phones -
    > LG 4400 - and hated its terrible battery life. The sound quality of
    > Verizon CDMA is awful compared to AT&T TDMA or Cingular GSM. I had a
    > tremendous number of dropped calls, something that I've never
    > experienced with TDMA before Verizon or with Cingular GSM after I
    > dropped Verizon. AND I had to call Verizon with one billing problem or
    > another almost every single month!!!
    >
    > Bottom line: your mileage may vary. Try providers before committing.
    > Every provider offers 15 to 30 day trial period. Use it to fully
    > evaluate the coverage, sound quality, consistency and quality of
    > equipment.






  7. #22
    FLyGTi
    FLyGTi is offline
    Member

    Location
    Naptown, MD
    Posts
    44 - liked 1 times

    Quote Originally Posted by DoctorZ
    Cingular is in trouble. Highest complaint rate for 2004 and from my
    personal experience 2005 will be much worse. Any person that has
    started a business will tell you word of mouth makes or kills your
    business.

    You are right I am sure there are some small pockets of coverage in NC,
    although Cingular 2nd level support told me the nearest area with
    coverage was GA. I checked with the store and its still GSM only phones
    offered in Atlanta, which makes them useless for customers requiring
    national coverage.
    Are you saying that there is absolutely no coverage from NC all the way until you get to GA? unless i am misreading this statement....thats extremely ridiculous...i know personally there is service there, with GSM equipment.

    Quote Originally Posted by Chuck Drake
    I did try cingular for like 4 days, decided it wasn't going to work for me
    and cancelled, then got a 191 dollar bill..complained and they adjust to 37
    bucks for what I used in those 90 hours I had cingular... Well this month
    they sent me another bill for 77 bucks..and I cancelled it march 1st. So in
    this case trying cingular has turned into a small nightmare.
    So I can see why cingular rates as worst.
    Thats too bad...if you had cancelled it a day earlier...the first bill of $37 (the act. fee plus tax) would have been waived. The $191 is basically a two month (prorated) charge of the rate plan you selected, plus act. fee and taxes...so if you have a 59.99 or 69.99 this higher first bill sounds right. the point is when you called in to let them know they corrected it to ONLY the act. fee and the tax on it...which according to the return policy is exactly what you have to pay. The only problem i see here is that you received a second bill...which once you called, was taken care of, right? I don't understand how these things really matter if you had to make two phone calls to correct them. Whenever I call cingular for ANYTHING, i get through in less than 2 minutes...so whats the big deal. true you shouldn't have received a second bill...but billing systems are run by computers, and mistakes will happen, no matter WHAT carrier you have. I've seen them across the board with every carrier.

    Bottom line is mistakes will happen no matter what, be it the Cellular industry, the company that made your watch, your Tv, etc...the important part is if the company will get them corrected for you. And they did. If i saw a piece of paper that said i owed $900 on it...and i called and they corrected it so that i only had to really pay what i really owed (in this case $37)...then that piece of paper that says $900 on it is exactly that...a piece of paper...because that $900 never left my pocket. People get so angry when they see a billing problem...that they immediately call and start yelling...which doesn't help them at all. I mean, i will gladly resolve an issue for someone...but if they immediately get an attitude with me or start yelling at someone that did not directly cause their problem...i would definitely not want to help them at all. And to be honest...i wouldn't want that customer to stay a customer for my company...I'd rather a competing company have to put up with someone like that (I'm am not talking about you in specific by the way, just customers in general that act this way, and there are a LOT). If someone is reasonable and realizes that the person on the other end did not CAUSE this problem but will do what they can to help resolve it, its amazing how a situation can be resolved.

    The fact is...there will always be tons of complaints in the industry as a whole...many because of honest mistakes...some because a customer service rep is inexperienced...some because of a computer error...but if they are resolved, then WTF is the issue?

    But please dont take this to heart everyone...this is my view on things and only that...i have mine like you have yours. Perhaps I'm just diluted because I work in the industry and have heard the EXACT same horror stories from every major carrier, just from different people...

    ...yet I have still never had a serious problem in all the years i've used service from my carrier. and anytime i had a question or even a small problem...i only had to wait a couple minutes tops to speak with someone...and i've had it resolved or answered with very little time/effort.

    But hey...maybe I'm just blessed. heh.


    P.s.- sorry for the rant. just had to express a few things.
    The Progression: Nokia 5165 --> Moto v120t --> Moto V60ti --> samsung s307 --> Moto V400 --> Blackberry 6280 --> Sony Z500a --> Nokia 6230 --> Nokia 6820

    I'm almost as addicted to Cell phones as i am to VW's. Almost.



  8. #23
    Tropical Haven
    Guest

    Re: How Cellular Services Rank On Complaints



    Joseph wrote:
    > On Mon, 4 Apr 2005 23:01:23 -0400, "wkearney99"
    > <[email protected]> wrote:
    >
    >
    >>>Duh, how come you "accidently" forgot analog???

    >>
    >>Who's dumb enough to still be using analog?

    >
    >
    > Probably those "dumb" enough not to be in an area served by digital.
    > Doh! I bet you believe that every area everywhere is covered by
    > digital huh? Do you really think handset manufacturers would continue
    > to offer so called "tri-mode" handsets if people didn't want the
    > ability to use analog AMPS when they didn't have any other
    > alternative?


    Actually, pretty much all areas are covered by digital. The problem
    arises that there are several digital implementations in the United
    States, including iDEN, IS-136 (more commonly known as TDMA), CDMA
    family of technologies, and the GSM family of technologies. Not all
    areas have all these digital technologies, and some will be (are being)
    phased out (TDMA and iDEN).

    TH

    TH




  9. #24
    Tropical Haven
    Guest

    Re: How Cellular Services Rank On Complaints



    DoctorZ wrote:
    > Then what use is Cingular for people requiring national access?
    >
    > Someone suggested the roaming cost was too high (I have reason to
    > believe this was the case); however,
    > Would you expect an airline to cancel a return flight from vacation, if
    > fuel prices jumped up?
    >


    It depends. How many years after the original flight did the return
    take place?

    TH




  10. #25
    Tropical Haven
    Guest

    Re: How Cellular Services Rank On Complaints

    > Since GSM's upgrade path includes being part of the CDMA spec
    > it's likely that future W-CDMA phones will not have as good standby
    > and talk time as present models.




    Actually, that is not necessarily true. GSM is an TDMA based
    technology, just like IS-136 which is commonly known as TDMA in the
    United States and Canada. GSM generally has better battery life than
    IS-136 TDMA phones that are comparable.

    Also, since CDMA2000 specifications are not the basis of W-CDMA/HSDPA
    specifications, it would stand to reason that things will not be all
    equal between the two.

    TH




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