my theory on customer service

In article <[email protected]>,
"SS" <[email protected]> wrote:

>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
>
> >
> > SprintPCS reps do, and some local managers will go ballastic over a
> > single long call.
>
>
> Proof? Or is this another lie?

Google it, many Sprint reps posted after quitting or being fired.

---

› See More: my theory on customer service

In article <[email protected]>,
"SS" <[email protected]> wrote:

>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
>
> >
> > Thanks for the honesty. SprintPCS only allows its reps 6 minutes total,
> > and required upselling is included in that time .
>
> Says only you.

Sorry, many Sprint reps posted it, and Executive Services of SprintPCS
confirms.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "SS" <[email protected]> wrote:
>
> >
> > "Jack Zwick" <[email protected]> wrote in message
> > news:[email protected]...
> >
> > >
> > > Thanks for the honesty. SprintPCS only allows its reps 6 minutes
total,
> > > and required upselling is included in that time .
> >
> > Says only you.
>
> Sorry, many Sprint reps posted it, and Executive Services of SprintPCS
> confirms.

So you are saying that you have no substantiated proof to back your claim?
My last statement would still apply.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "SS" <[email protected]> wrote:
>
> >
> > "Jack Zwick" <[email protected]> wrote in message
> > news:[email protected]...
> >
> > >
> > > SprintPCS reps do, and some local managers will go ballastic over a
> > > single long call.
> >
> >
> > Proof? Or is this another lie?
>
> Google it, many Sprint reps posted after quitting or being fired.

Yeah- disgruntled ex-employees are always an unbiased source of information-
not. Kind of like disgruntled ex-customers- I think you fall into that
category if memory serves correct.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "SS" <[email protected]> wrote:
>
> >
> > "Jack Zwick" <[email protected]> wrote in message
> > news:[email protected]...
> > > In article <[email protected]>,
> > > [email protected] wrote:
> > >
> > > > The queue is first come, first served.
> > > >
> > > > I worked for Cingular too, Schaumburg/Chicago, IL call center...Most
of
> > > > the reps I worked with were idiots and/or lazy. Too often I had to
> > > > handle calls from customers who had unresolved problems and I saw
the
> > > > accounts were noted but no further action was taken by the previous
> > > > rep...usually the problems that required paperwork/manager
> > > > approval/follow-ups. I dutifully reported this to my superiors but
kept
> > > > hitting a brick wall. You are right, the pay isnt worth the
> > > > frustration- frustration more times than not brought on by Cingular
> > > > itself upon customers they claim to care about. In the time I worked
at
> > > > Cingular and since, I have never carried a Cingular phone and never
> > > > will. Cingular is one of the biggest criminals without a gun in my
> > > > opinion, and this is coming from someone that was on the inside, but
if
> > > > youre happy, thats what counts right?
> > > >
> > > > Take Care people.
> > >
> > > Unfortunately I have ample experience that SprintPCS is even worse.
> >
> > Only because you are the classic horror customer, as evidenced by your
> > rants, raves and stupid reasons for calling them, as documented by your
long
> > Usenet archive.
>
> But if you visit alt.cellular.sprintpcs, you will find myriad "horror"
> cases, and see how JD Power, Consumer Reports, and the Yankee Group etc
> rate SprintPCS WORST for customer service.

Only if you sift through your old ranting and raving. And the level and
quantity of complaints are no higher for Sprint on Usenet than any other
provider.

>The high turnover,

Where's your proof?

>the poor
> training,

Proof?

>the biodegradable plastic phones that overheat, and the
> strictly enforced 6 minute handle times after long hold times,

Proof?

> all
> contribute to it.

And your credentials to make such a comment are what?

>
> It's not just me. Sorry.

You are the only one to consistently rant on about handle times. Sorry.

In article <[email protected]>,
"SS" <[email protected]> wrote:

>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > "SS" <[email protected]> wrote:
> >
> > >
> > > "Jack Zwick" <[email protected]> wrote in message
> > > news:[email protected]...
> > >
> > > >
> > > > Thanks for the honesty. SprintPCS only allows its reps 6 minutes
> total,
> > > > and required upselling is included in that time .
> > >
> > > Says only you.
> >
> > Sorry, many Sprint reps posted it, and Executive Services of SprintPCS
> > confirms.
>
> So you are saying that you have no substantiated proof to back your claim?
> My last statement would still apply.

Go cash your Sprint paycheck.

In article <[email protected]>,
"SS" <[email protected]> wrote:

>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > "SS" <[email protected]> wrote:
> >
> > >
> > > "Jack Zwick" <[email protected]> wrote in message
> > > news:[email protected]...
> > >
> > > >
> > > > SprintPCS reps do, and some local managers will go ballastic over a
> > > > single long call.
> > >
> > >
> > > Proof? Or is this another lie?
> >
> > Google it, many Sprint reps posted after quitting or being fired.
>
> Yeah- disgruntled ex-employees are always an unbiased source of information-
> not. Kind of like disgruntled ex-customers- I think you fall into that
> category if memory serves correct.

Go cash your Sprint paycheck.

In article <[email protected]>,
"SS" <[email protected]> wrote:

>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > "SS" <[email protected]> wrote:
> >
> > >
> > > "Jack Zwick" <[email protected]> wrote in message
> > > news:[email protected]...
> > > > In article <[email protected]>,
> > > > [email protected] wrote:
> > > >
> > > > > The queue is first come, first served.
> > > > >
> > > > > I worked for Cingular too, Schaumburg/Chicago, IL call center...Most
> of
> > > > > the reps I worked with were idiots and/or lazy. Too often I had to
> > > > > handle calls from customers who had unresolved problems and I saw
> the
> > > > > accounts were noted but no further action was taken by the previous
> > > > > rep...usually the problems that required paperwork/manager
> > > > > approval/follow-ups. I dutifully reported this to my superiors but
> kept
> > > > > hitting a brick wall. You are right, the pay isnt worth the
> > > > > frustration- frustration more times than not brought on by Cingular
> > > > > itself upon customers they claim to care about. In the time I worked
> at
> > > > > Cingular and since, I have never carried a Cingular phone and never
> > > > > will. Cingular is one of the biggest criminals without a gun in my
> > > > > opinion, and this is coming from someone that was on the inside, but
> if
> > > > > youre happy, thats what counts right?
> > > > >
> > > > > Take Care people.
> > > >
> > > > Unfortunately I have ample experience that SprintPCS is even worse.
> > >
> > > Only because you are the classic horror customer, as evidenced by your
> > > rants, raves and stupid reasons for calling them, as documented by your
> long
> > > Usenet archive.
> >
> > But if you visit alt.cellular.sprintpcs, you will find myriad "horror"
> > cases, and see how JD Power, Consumer Reports, and the Yankee Group etc
> > rate SprintPCS WORST for customer service.
>
> Only if you sift through your old ranting and raving. And the level and
> quantity of complaints are no higher for Sprint on Usenet than any other
> provider.
>
> >The high turnover,
>
> Where's your proof?
>
> >the poor
> > training,
>
> Proof?
>
> >the biodegradable plastic phones that overheat, and the
> > strictly enforced 6 minute handle times after long hold times,
>
> Proof?
>
> > all
> > contribute to it.
>
> And your credentials to make such a comment are what?
>
> >
> > It's not just me. Sorry.
>
> You are the only one to consistently rant on about handle times. Sorry.

Nope, go read alt.cellular.sprintpcs

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "SS" <[email protected]> wrote:
>
> >
> > "Jack Zwick" <[email protected]> wrote in message
> > news:[email protected]...
> > > In article <[email protected]>,
> > > "SS" <[email protected]> wrote:
> > >
> > > >
> > > > "Jack Zwick" <[email protected]> wrote in message
> > > > news:[email protected]...
> > > >
> > > > >
> > > > > Thanks for the honesty. SprintPCS only allows its reps 6 minutes
> > total,
> > > > > and required upselling is included in that time .
> > > >
> > > > Says only you.
> > >
> > > Sorry, many Sprint reps posted it, and Executive Services of SprintPCS
> > > confirms.
> >
> > So you are saying that you have no substantiated proof to back your
claim?
> > My last statement would still apply.
>
> Go cash your Sprint paycheck.

Never had a Sprint paycheck.......furhter proof you are clueless.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "SS" <[email protected]> wrote:
>
> >
> > "Jack Zwick" <[email protected]> wrote in message
> > news:[email protected]...
> > > In article <[email protected]>,
> > > "SS" <[email protected]> wrote:
> > >
> > > >
> > > > "Jack Zwick" <[email protected]> wrote in message
> > > > news:[email protected]...
> > > >
> > > > >
> > > > > SprintPCS reps do, and some local managers will go ballastic over
a
> > > > > single long call.
> > > >
> > > >
> > > > Proof? Or is this another lie?
> > >
> > > Google it, many Sprint reps posted after quitting or being fired.
> >
> > Yeah- disgruntled ex-employees are always an unbiased source of
information-
> > not. Kind of like disgruntled ex-customers- I think you fall into that
> > category if memory serves correct.
>
> Go cash your Sprint paycheck.

That's what I like about you- each one of your posts is so
original.........NOT!

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "SS" <[email protected]> wrote:
>
> >
> > "Jack Zwick" <[email protected]> wrote in message
> > news:[email protected]...
> > > In article <[email protected]>,
> > > "SS" <[email protected]> wrote:
> > >
> > > >
> > > > "Jack Zwick" <[email protected]> wrote in message
> > > > news:[email protected]...
> > > > > In article
<[email protected]>,
> > > > > [email protected] wrote:
> > > > >
> > > > > > The queue is first come, first served.
> > > > > >
> > > > > > I worked for Cingular too, Schaumburg/Chicago, IL call
center...Most
> > of
> > > > > > the reps I worked with were idiots and/or lazy. Too often I had
to
> > > > > > handle calls from customers who had unresolved problems and I
saw
> > the
> > > > > > accounts were noted but no further action was taken by the
previous
> > > > > > rep...usually the problems that required paperwork/manager
> > > > > > approval/follow-ups. I dutifully reported this to my superiors
but
> > kept
> > > > > > hitting a brick wall. You are right, the pay isnt worth the
> > > > > > frustration- frustration more times than not brought on by
Cingular
> > > > > > itself upon customers they claim to care about. In the time I
worked
> > at
> > > > > > Cingular and since, I have never carried a Cingular phone and
never
> > > > > > will. Cingular is one of the biggest criminals without a gun in
my
> > > > > > opinion, and this is coming from someone that was on the inside,
but
> > if
> > > > > > youre happy, thats what counts right?
> > > > > >
> > > > > > Take Care people.
> > > > >
> > > > > Unfortunately I have ample experience that SprintPCS is even
worse.
> > > >
> > > > Only because you are the classic horror customer, as evidenced by
your
> > > > rants, raves and stupid reasons for calling them, as documented by
your
> > long
> > > > Usenet archive.
> > >
> > > But if you visit alt.cellular.sprintpcs, you will find myriad "horror"
> > > cases, and see how JD Power, Consumer Reports, and the Yankee Group
etc
> > > rate SprintPCS WORST for customer service.
> >
> > Only if you sift through your old ranting and raving. And the level and
> > quantity of complaints are no higher for Sprint on Usenet than any other
> > provider.
> >
> > >The high turnover,
> >
> > Where's your proof?
> >
> > >the poor
> > > training,
> >
> > Proof?
> >
> > >the biodegradable plastic phones that overheat, and the
> > > strictly enforced 6 minute handle times after long hold times,
> >
> > Proof?
> >
> > > all
> > > contribute to it.
> >
> > And your credentials to make such a comment are what?
> >
> > >
> > > It's not just me. Sorry.
> >
> > You are the only one to consistently rant on about handle times. Sorry.
>
> Nope, go read alt.cellular.sprintpcs

I read it when it was posted, I read it after it was posted, I just read it
again. You (and your 100+ aliases) are theonly one to consistently rant
about this.

> >
> > Nope, go read alt.cellular.sprintpcs
>
> I read it when it was posted, I read it after it was posted, I just read it
> again. You (and your 100+ aliases) are theonly one to consistently rant
> about this.

Use Google to read about the hundreds of horror stories of bad billing,
bad coverage, bad phones, bad stores etc.

Fine attack the messenger, but J.D. Power, Consumer Reports, the Yankee
Group, and now the Vocal Laboratories; each with a separate survey
yearly, rate SprintPCS worst.

http://wireless.weblogsinc.com/entry/1234000950040698/

time to PLONK this Sprint shill.

PLONK

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
>
> > >
> > > Nope, go read alt.cellular.sprintpcs
> >
> > I read it when it was posted, I read it after it was posted, I just read
it
> > again. You (and your 100+ aliases) are theonly one to consistently rant
> > about this.
>
> Use Google to read about the hundreds of horror stories of bad billing,
> bad coverage, bad phones, bad stores etc.
>
> Fine attack the messenger, but J.D. Power, Consumer Reports, the Yankee
> Group, and now the Vocal Laboratories; each with a separate survey
> yearly, rate SprintPCS worst.
>
> http://wireless.weblogsinc.com/entry/1234000950040698/
>
> time to PLONK this Sprint shill.
>
> PLONK

Oh- the mature approach. Glad to see that Phil can still run away from the
facts.


Vocal Laboratories does a Customer Service survey and promotes their own
Customer Service product on the same webpage. It's called a bias.