I Want to Terminate My Contract!

Since Cingular acquired AT&T, mobile phone coverage in my area has been
reduced dramatically. I always get dropped calls, and can no longer
make phone calls where I used to. It is awful, and I want out. I've got
a little less than one year left in my contract- and I want to
terminate my contract now without incurring fees.

My justification: they are not withholding the contract since they are
no longer providing me with adequate phone coverage and service.

Is this enough justification? Any suggestions on what to say or what
to do so that I can terminate the contract without the termination fee
would be greatly appreciated.

Thanks,

Unhappy Cingular Subscriber

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In article <[email protected]>,
"Unhappy Cingular Subscriber" <[email protected]> wrote:

> Since Cingular acquired AT&T, mobile phone coverage in my area has been
> reduced dramatically. I always get dropped calls, and can no longer
> make phone calls where I used to. It is awful, and I want out. I've got
> a little less than one year left in my contract- and I want to
> terminate my contract now without incurring fees.
>
> My justification: they are not withholding the contract since they are
> no longer providing me with adequate phone coverage and service.
>
> Is this enough justification?

Certainly is. Write a certfied letter to Cingular HQ in Atlanta with a
copy to your State's Attorney General.




> Any suggestions on what to say or what
> to do so that I can terminate the contract without the termination fee
> would be greatly appreciated.
>
> Thanks,
>
> Unhappy Cingular Subscriber

Thanks for the prompt response. Certified Letter- meaning via certified
mail through USPS, correct? (In other words, it doesn't have to be
notarized.)

Any specific language I need to specify in the letter? Should I even
bother calling Customer Service first to try cancelling coverage?

Thanks.

In article <[email protected]>,
"Unhappy Cingular Subscriber" <[email protected]> wrote:

> Thanks for the prompt response. Certified Letter- meaning via certified
> mail through USPS, correct? (In other words, it doesn't have to be
> notarized.)
>
> Any specific language I need to specify in the letter? Should I even
> bother calling Customer Service first to try cancelling coverage?
>
> Thanks.

A cell phone is bought assuming service, if that service is removed or
significantly deteriorated, it is no longer "Fit for Purpose" and
contract has effectively been broken by Cingular.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Unhappy Cingular Subscriber" <[email protected]> wrote:
>
>> Thanks for the prompt response. Certified Letter- meaning via certified
>> mail through USPS, correct? (In other words, it doesn't have to be
>> notarized.)
>>
>> Any specific language I need to specify in the letter? Should I even
>> bother calling Customer Service first to try cancelling coverage?
>>
>> Thanks.
>
> A cell phone is bought assuming service, if that service is removed or
> significantly deteriorated, it is no longer "Fit for Purpose" and
> contract has effectively been broken by Cingular.


So you are a lawyer now?

--
JJ

http://www.cingular.com
http://www.texaspowerhouse.com
http://www.txmma.com

Thanks for the info... If anyone else has successfully done this, I'm
interested in hearing what you've done...

In article <[email protected]>,
"Unhappy Cingular Subscriber" <[email protected]> wrote:

> Thanks for the info... If anyone else has successfully done this, I'm
> interested in hearing what you've done...

I've seen several posts over the years from folks that have done EXACTLY
what I suggested, and have had their contracts voided.

In article <[email protected]>,
"Jiu Jitsuperfly" <[email protected]> wrote:

> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > "Unhappy Cingular Subscriber" <[email protected]> wrote:
> >
> >> Thanks for the prompt response. Certified Letter- meaning via certified
> >> mail through USPS, correct? (In other words, it doesn't have to be
> >> notarized.)
> >>
> >> Any specific language I need to specify in the letter? Should I even
> >> bother calling Customer Service first to try cancelling coverage?
> >>
> >> Thanks.
> >
> > A cell phone is bought assuming service, if that service is removed or
> > significantly deteriorated, it is no longer "Fit for Purpose" and
> > contract has effectively been broken by Cingular.
>
>
> So you are a lawyer now?

No, and neither are you, but over the years I have seen several posts
from folks who have reported doing what I suggested and had their
contracts voided.

Cellular shills often try to mislead customers to think nothing can ever
void a contract, and that of course is false.

if you only have a few months of contract left, it might be more cheaper to
just drop your line to the lowest plan and then ride it out..

"Unhappy Cingular Subscriber" <[email protected]> wrote in message
news:[email protected]...
> Thanks for the info... If anyone else has successfully done this, I'm
> interested in hearing what you've done...
>

In article <[email protected]>,
"Aaron" <[email protected]> wrote:

> if you only have a few months of contract left, it might be more cheaper to
> just drop your line to the lowest plan and then ride it out..

If his coverage has seriously deteriorated, he's entitled to have the
contract voided.

Originally Posted by Jack Zwick

In article <[email protected]>,
"Aaron" <[email protected]> wrote:

> if you only have a few months of contract left, it might be more cheaper to
> just drop your line to the lowest plan and then ride it out..

If his coverage has seriously deteriorated, he's entitled to have the
contract voided.

Cingular may void his contract, but they are under no obligation to have to. In the wireless service agreement, it says coverage is not guaranteed.

More importantly, it's not safe to assume that this is a direct result of Cingular buying AT&T. If his coverage has dropped it could be for several reasons, phone going bad, bad cell tower nearby, or something else that could obstruct the signal strength of the tower.

I have a hard time believing that there would be less coverage and more dropped calls as a result of the AT&T buyout. Most people I've spoken with have told me the opposite.

I think before he even attempts to cancel, he needs to let Cingular know about his so called poor coverage, to see if they know why it's gone down hill. They may be able to fix the situation, but they can't fix the problem if they don't know there is a problem.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Unhappy Cingular Subscriber" <[email protected]> wrote:
>
> > Thanks for the prompt response. Certified Letter- meaning via certified
> > mail through USPS, correct? (In other words, it doesn't have to be
> > notarized.)
> >
> > Any specific language I need to specify in the letter? Should I even
> > bother calling Customer Service first to try cancelling coverage?
> >
> > Thanks.
>
> A cell phone is bought assuming service, if that service is removed or
> significantly deteriorated, it is no longer "Fit for Purpose" and
> contract has effectively been broken by Cingular.

So you propose bringing the AG into the mix before allowing the company to
make the customer whole? Sounds like a waste of tax dollars to me. Pretty
unethical as well.

I recommend some patience because your new service provider may not be any
better.

If you have a 1900MHz only phone, try an 850/1900MHz phone and that might
solve your problem. I've heard that sometimes, the fix is that easy. Try
to convince Cingular to sell you new phone at a discounted prices without
having to extend your contract.





"Unhappy Cingular Subscriber" <[email protected]> wrote in message
news:[email protected]...
> Since Cingular acquired AT&T, mobile phone coverage in my area has been
> reduced dramatically. I always get dropped calls, and can no longer
> make phone calls where I used to. It is awful, and I want out. I've got
> a little less than one year left in my contract- and I want to
> terminate my contract now without incurring fees.
>
> My justification: they are not withholding the contract since they are
> no longer providing me with adequate phone coverage and service.
>
> Is this enough justification? Any suggestions on what to say or what
> to do so that I can terminate the contract without the termination fee
> would be greatly appreciated.
>
> Thanks,
>
> Unhappy Cingular Subscriber
>

What's so unethical about cc'ing the AG?

I've got 11 months left on my contract...