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  1. #1
    Jer
    Guest
    brashen trell wrote:
    > I've searched this group and the web and been unable to find the correct
    > procedure for me, a new Cingular customer, setting up my voicemail for
    > the first time. If anything below seems odd please let me know. I'll
    > call Cingular for help again when they open on Monday.
    >
    >
    > My programmed voice mail number begins with area code 432 but my home
    > area code is 325.
    >
    > When I press and hold 1 the 432 number is dialed and I'm taken through
    > the following prompts:
    >
    > Welcome to your voice information processing system.
    >
    > If you have a mailbox on this system please press pound.
    >
    > Please enter the mailbox number specified by your system manager.
    >
    > [The number you entered] is not a recognized mailbox number.
    >
    > I have tried entering both my 10 or 7 digit Cingular phone number as a
    > mailbox number. According to Cingular's website my 10 digit number is my
    > mailbox number.
    >
    > Dialing *99 tells me I've dialed a wrong number.
    >
    >
    >
    > http://www.cingular.com/customer_ser...mmon_questions
    >
    > In Texas, North Florida, and Alabama, follow these steps.
    > http://ciqext.cingular.com/Facets/Vo...ndardized_voic
    > e_mail_setup_external.htm
    >
    > Follow these steps to set up your voice mail.
    >
    > 1. From your home area, press *99 and then Send, Yes or Talk key.
    >
    > 2. You will be prompted with step-by-step instructions for setting up
    > your voice mail. This process will be complete when you have created
    > your passcode, and recorded your name and your personal greeting.
    >
    > In all other areas, follow these steps.
    > http://ciqext.cingular.com/Facets/Vo...rdized_voice_m
    > ail_setup_external.htm
    >
    > Follow the steps below to set up your voice mail for the first time.
    >
    > 1. Press and hold the 1 key.
    >
    > 2. You will be prompted with step-by-step instructions for setting up
    > your voice mail. This process will be complete when you have created
    > your passcode, and recorded your name and your personal greeting.



    This question is simple enough to offer an educated guess. It sounds
    like your new account has been provisioned on the switch, but not
    provisioned on the VM system. Each requires their own process, and the
    VM part failed. Once they've created your account on the VM system, it
    should work okay.

    --
    jer
    email reply - I am not a 'ten'



    See More: voice mail questions




  2. #2

    Re: voice mail questions


    brashen trell wrote:
    > I've searched this group and the web and been unable to find the

    correct
    > procedure for me, a new Cingular customer, setting up my voicemail

    for
    > the first time. If anything below seems odd please let me know. I'll
    > call Cingular for help again when they open on Monday.


    Hello brashen,

    This is Kevin from palmOne. As suggested, this could very well be a
    carrier issue, which falls beyond my purview. But just to follow-up,
    have you installed the Treo 650 Voicemail Updater 1.04 for Cingular
    Wireless? If not, you can read more about it and install it from
    http://www.palmone.com/us/support/do...ilUpdater.html

    Sincerely
    Kevin
    __________________
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    Kevin Michaels
    [email protected]
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    Check out what's new at
    http://www.palmone.com/




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