ATT-Cingular Hell - Tower problem help needed

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 22 Jul 2005 17:23:25
-0400, Mangus Pyke <[email protected]> wrote:

>On Fri, 22 Jul 2005 15:27:18 GMT, John Navas wrote:
>> Mangus Pyke wrote:
>>>Apparently Cingular caters to John Navas.
>>
>>Perhaps it's just a different approach. This morning, for example, I got a
>>billing error corrected in a call of only about 5 minutes, with full credit
>>for the past six months. I was polite ( i.e., not threatening a "class action
>>lawsuit" and the Customer Service person was cheerful and helpful.
>
>I'm not buying this.
>
>It's not like either of us call and are rude or discuss potential
>legal action. We're actually desparately nice in hopes of one last
>problem with the accounts.
>
>We'd be happy for only 5 minutes of hold time, much less a call time
>of such.
>
>You're just not able to convince me that Cingular *ever* handles
>something in this short amount of time.. unless they take longer with
>ATTWS account (i.e. the account setup looks odd to them or something).

Suit yourself. I don't appreciate being called a liar, so I'm not going to
waste any more time on this. You're obviously not interested in real help.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

---

› See More: ATT-Cingular Hell - Tower problem help needed

On Fri, 22 Jul 2005 21:49:31 GMT, John Navas wrote:
>Mangus Pyke <[email protected]> wrote:
>>You're just not able to convince me that Cingular *ever* handles
>>something in this short amount of time.. unless they take longer with
>>ATTWS account (i.e. the account setup looks odd to them or something).
>
>Suit yourself. I don't appreciate being called a liar, so I'm not going to
>waste any more time on this. You're obviously not interested in real help.

No, I wasn't interested in "real help". I simply voiced my opinion.

While you're helpful one moment and asking probing questions as though
you're sincerely interested, you respond by arguing most points I make
and chalking them up to "being skeptical".

Other than a suggestion of contacting the BBB, you haven't offered
anything other than insinuation that what I say is wrong.

And if, as a Cingular Orange customer, you're able to be serviced and
off the phone in five minutes, then it's hardly helpful to rub that in
the faces of Cingular Blue customers who haven't had a customer
service phone call run less than two hours.

Again, company ethics.

MP-
--
"Learning is a behavior that results from consequences."
B.F. Skinner

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 22 Jul 2005 19:10:05
-0400, Mangus Pyke <[email protected]> wrote:

>While you're helpful one moment and asking probing questions as though
>you're sincerely interested, you respond by arguing most points I make
>and chalking them up to "being skeptical".

You just don't like the answers. I think that's probably because they don't
fit your personal point of view -- your mind seems to be made up.

>Other than a suggestion of contacting the BBB, you haven't offered
>anything other than insinuation that what I say is wrong.

In fact I gave you both real help and accurate information -- you're the one
making accusations.

>And if, as a Cingular Orange customer, you're able to be serviced and
>off the phone in five minutes, then it's hardly helpful to rub that in
>the faces of Cingular Blue customers who haven't had a customer
>service phone call run less than two hours.

I've made many "blue" calls on behalf of friends, and have never had to wait
anywhere near that long. Most have been only a few minutes on hold. The
worst was about 40 mins, but that was late in the day -- just as with other
customer service centers, it's best to call as early as possible. Please
note: another useful tip.

>Again, company ethics.

No, just personal point of view.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

On Fri, 22 Jul 2005 19:00:49 -0400, "Elmo P. Shagnasty" wrote:
> Mangus Pyke wrote:
>like I said, John Navas will say anything to try to make his life look
>superior to yours.
>
>But you have no way of knowing if he's bull****ting you or not, and his
>claims are way outrageous, so...a rational person assumes that he is in
>fact bull****ting you.
>
>And he is.

Thank you for an honest response.

MP-
--
"Learning is a behavior that results from consequences."
B.F. Skinner

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 22 Jul 2005 22:07:30
-0400, Mangus Pyke <[email protected]> wrote:

>On Fri, 22 Jul 2005 19:00:49 -0400, "Elmo P. Shagnasty" wrote:
>> Mangus Pyke wrote:
>>like I said, John Navas will say anything to try to make his life look
>>superior to yours.
>>
>>But you have no way of knowing if he's bull****ting you or not, and his
>>claims are way outrageous, so...a rational person assumes that he is in
>>fact bull****ting you.
>>
>>And he is.
>
>Thank you for an honest response.
>
>MP-

"We are known by the company we keep."

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

Mangus Pyke wrote:
> I fax them copies of a my agreement that says:
> "National Roaming: $0.00 (Included with package)"
> and they still can't get it fixed after 8-9 calls that were all over 2
> hours each..
>
> Jen can't get them to credit her for the dropped calls reflected on
> her billing invoice after two calls, both of which were over 2 hours..
>
> Apparently Cingular caters to John Navas.

I wonder if the thought ever occurred to you that Navas might be a very,
very assertive person, perhaps more assertive than you or Jen. perhaps
even with more experience at arguing with other people than you or Jen.

--
If John McCain gets the 2008 Republican Presidential nomination,
my vote for President will be a write-in for Jiang Zemin.

On Mon, 25 Jul 2005 11:04:16 -0500, clifto <[email protected]> wrote:
>Mangus Pyke wrote:
>> Jen can't get them to credit her for the dropped calls reflected on
>> her billing invoice after two calls, both of which were over 2 hours..
>>
>> Apparently Cingular caters to John Navas.
>
>I wonder if the thought ever occurred to you that Navas might be a very,
>very assertive person, perhaps more assertive than you or Jen. perhaps
>even with more experience at arguing with other people than you or Jen.

Not until now.. but perhaps that's it!

MP-
--
"Learning is a behavior that results from consequences."
B.F. Skinner

Mangus Pyke wrote:
> On Mon, 25 Jul 2005 11:04:16 -0500, clifto <[email protected]> wrote:
>>Mangus Pyke wrote:
>>> Jen can't get them to credit her for the dropped calls reflected on
>>> her billing invoice after two calls, both of which were over 2 hours..
>>>
>>> Apparently Cingular caters to John Navas.
>>
>>I wonder if the thought ever occurred to you that Navas might be a very,
>>very assertive person, perhaps more assertive than you or Jen. perhaps
>>even with more experience at arguing with other people than you or Jen.
>
> Not until now.. but perhaps that's it!

Hey, I was always too wimpy to try that stuff before, but the other day I
decided I hade nothing to lose with Verizon. Starting balance two days
before transaction, $2. Balance two days after transaction, negative $69
plus two $50 rebates on two v710 phones.

Big tip: be very friendly with the customer service person; she's not
the one causing problems. Be mad at her company insted. Out customer
service lady pulled things out of her hat we would never have IMAGINED
her doing to keep our (admittedly long-term) business.

--
If John McCain gets the 2008 Republican Presidential nomination,
my vote for President will be a write-in for Jiang Zemin.