Cingular Class Action Suit?

"Mangus Pyke" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 23 Jul 2005 09:50:18 -0700, "Ulysses" wrote:
> >So, what you are saying then, is that with the internet, communication
> >satellites in space, forests of cell phone towers replacing the trees,
and
> >the archaic land lines, I shoud pack my mules and make a pilgrimage up
the
> >mountain, barefoot, in the blazing heat with the *hope* of being allowed
to
> >ask 3 questions of the High Llama?
> >
> >They could simply answer my emails if they want to keep their customers.
>
> After complaining to customer service that I was being charged for
> roaming, they insisted I didn't have roaming included with my plan,
> despite the fact that I faxed them everything that said I did.
>
> I emailed their office, and received a fairly timely reply that I did,
> in fact, have free roaming as a feature in my plan.
>
> When I called back to the customer service center, they advised me
> that I couldn't depend on what the company says via email because it's
> outsourced to India and there may be a language barrier.

Yea. I was raining in India when I activated my new credit card last week.

So, email doesn't count and information from India doesn't count. Kinda
makes you wonder what's left.

>
> Short version: What the company says via email doesn't count.
>
> MP-
> --
> "Learning is a behavior that results from consequences."
> B.F. Skinner

---

› See More: Cingular Class Action Suit?

"Ulysses" <[email protected]> wrote in message
news:[email protected]...

> forests of cell phone towers replacing the trees,

Boy, that would take care of my coverage problems! Where is this again?

Ulysses wrote:

> But we are talking about a PHONE COMPANY, not some place that sells paper
> towels or chicken feed.

You're right, and that only proves my point even more. Paper towels and
chicken feed, once manufactured, don't rely on complicated technology to
operate; phones do. When your phone fails, you then have to take a
little extra initiative to go to a store to get the problem fixed; you
CANNOT rely on the technology if it has already failed.

On the other hand, paper towels and chicken feed are simplistic
commodities. Your phone service doesn't get wiped out if the chicken
feed has gone stale or if the paper towels aren't as absorbent as you'd
like them to be.


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