Cingular Sucks

You've all heard this story 100 times. You buy a bunch of phones, get on
a family plan, you break ONE phone, and you go to Cingular to replace the
one phone that is broken. Save yourself the trip, here's Cingular's
customer service number: 1-800-EAT-****.

---

› See More: Cingular Sucks

I dont get it....
Whats the problem?

"BBB" <[email protected]> wrote in message
news:[email protected]...
> You've all heard this story 100 times. You buy a bunch of phones, get
> on a family plan, you break ONE phone, and you go to Cingular to replace
> the one phone that is broken. Save yourself the trip, here's Cingular's
> customer service number: 1-800-EAT-****.
>
>
>

Sounds like an appropriate response. Why should I pay more for my service
to subsidize
your own lack of responsibility?


"BBB" <[email protected]> wrote in message
news:[email protected]...
> You've all heard this story 100 times. You buy a bunch of phones, get on
> a family plan, you break ONE phone, and you go to Cingular to replace the
> one phone that is broken. Save yourself the trip, here's Cingular's
> customer service number: 1-800-EAT-****.
>

"BBB" <[email protected]> wrote in message
news:[email protected]...
> You've all heard this story 100 times. You buy a bunch of phones, get
> on a family plan, you break ONE phone, and you go to Cingular to replace
> the one phone that is broken. Save yourself the trip, here's Cingular's
> customer service number: 1-800-EAT-****.
>

Cingular replaces the phone with a second hand phone.
I left Cingular for T Mobile, much happier.

That response is appropriate unless YOU need to buy a new phone, right?


"SBC MoGuy" <[email protected]> wrote in message
news:[email protected]...
> Sounds like an appropriate response. Why should I pay more for my service
> to subsidize
> your own lack of responsibility?
>
>
> "BBB" <[email protected]> wrote in message
> news:[email protected]...
>> You've all heard this story 100 times. You buy a bunch of phones, get on
>> a family plan, you break ONE phone, and you go to Cingular to replace the
>> one phone that is broken. Save yourself the trip, here's Cingular's
>> customer service number: 1-800-EAT-****.
>>
>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <s_%[email protected]> on Fri, 22 Jul 2005
06:03:04 GMT, "torresD" <[email protected]> wrote:

>Cingular replaces the phone with a second hand phone.

Actually refurbished to as new condition, like other carriers, and other
consumer product companies, because it's a standard practice, and not a bad
one, since refurbished often gets more thorough testing than new.

>I left Cingular for T Mobile, much happier.

Then why are you here?

I've tried both (along with other carriers), and am much happier with
Cingular: significantly better network coverage, much faster data, rollover,
etc.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

BBB wrote:
> That response is appropriate unless YOU need to buy a new phone, right?

Generally if I break something from my own clumsiness, I accept that
it's my responsibility to pay the price to replace it, or do without it.
And if I know in advance that buying a new replacement phone is
something I don't want to pony up ALL the cash for, then I get phone
insurance.



--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

It is alleged that Isaiah Beard claimed:

; BBB wrote:
; > That response is appropriate unless YOU need to buy a new phone, right?
;
; Generally if I break something from my own clumsiness, I accept that
; it's my responsibility to pay the price to replace it, or do without it.
; And if I know in advance that buying a new replacement phone is
; something I don't want to pony up ALL the cash for, then I get phone
; insurance.

I asked about insurance for my phone (Treo 650) and was told that they
don't sell insurance for any phone that has an unsubsidized/replacement
retail price over $300.

They won't insure the high-end phones for the very reason why I +want+
to insure it: it's high replacement cost.

--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol

"Why is it always thin air? Never fat air, chubby air, mostly-fit-
could-stand-to-loose-a-few-pounds-air?" (Mr. Garibaldi, B5 "Grey 17 is
Missing")

I am in complete agreement with you on the insurance issue. Why not
offer the policy, even at twice the cost for other phones? It does not
make sense, unless they are losing a lot on the current policy.

Jeffrey Kaplan wrote:
> It is alleged that Isaiah Beard claimed:
>
> ; BBB wrote:
> ; > That response is appropriate unless YOU need to buy a new phone, right?
> ;
> ; Generally if I break something from my own clumsiness, I accept that
> ; it's my responsibility to pay the price to replace it, or do without it.
> ; And if I know in advance that buying a new replacement phone is
> ; something I don't want to pony up ALL the cash for, then I get phone
> ; insurance.
>
> I asked about insurance for my phone (Treo 650) and was told that they
> don't sell insurance for any phone that has an unsubsidized/replacement
> retail price over $300.
>
> They won't insure the high-end phones for the very reason why I +want+
> to insure it: it's high replacement cost.
>

I did pay the price to replace it.

www.cellhut.com

If you need a new phone or an accessory, don't waste your time going to
Cingular.



"Isaiah Beard" <[email protected]> wrote in message
news:[email protected]...
> BBB wrote:
>> That response is appropriate unless YOU need to buy a new phone, right?
>
> Generally if I break something from my own clumsiness, I accept that it's
> my responsibility to pay the price to replace it, or do without it. And if
> I know in advance that buying a new replacement phone is something I don't
> want to pony up ALL the cash for, then I get phone insurance.
>
>
>
> --
> E-mail fudged to thwart spammers.
> Transpose the c's and a's in my e-mail address to reply.

Let me reiterate, I don't object to paying full price for a new phone. I
object to Cingular's refusal to sell an existing customer a replacement
phone. Cingular's policy: no new service contract, no new phone.



"Jack D. Russell, Sr." <[email protected]> wrote in message
news:[email protected]...
> ===============================================
> * Reply by Jack D. Russell, Sr. <[email protected]>
> * Newsgroup: alt.cellular.cingular
> * Reply to: All; "BBB" <[email protected]>
> * Date:Fri, 22 Jul 2005 05:41:42 -0500
> * Subj: Cingular Sucks
> =====================================================
>
> B>You've all heard this story 100 times. You buy a bunch of
> B>phones, get on a family plan, you break ONE phone, and you go to
> B>Cingular to replace the one phone that is broken. Save
> B>yourself the trip, here's Cingular's customer service number:
> B>1-800-EAT-****.
>
> It's happened to me...twice. My teenage daughter is rough on phones. On
> the latest occasion, one call to the insurance company (Before 3 PM for
> overnight delivery) and $50 later she had a new phone (not used). On the
> first occasion, went to the CW store, they called the insurance company
> and replaced the phone and all accessories on the spot. They don't do that
> anymore. If you fail to insure your handsets, you're on your own.
> --
> Jack

John W. Barron wrote:
> I am in complete agreement with you on the insurance issue. Why not
> offer the policy, even at twice the cost for other phones? It does not
> make sense, unless they are losing a lot on the current policy.


Doesn't Cingular use Lock/Line? Funny how Sprint uses them and Treo
650's are insured there.

FWIW, there's a company called Safeware (www.sfaeware.com) that will
insure the unsubsidized cost of a Treo as a PDA. The cost for a one
year policy is $72.00 though. Comes out to $6 a month, however it's a
no-deductible policy.


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

"BBB" <[email protected]> wrote in message
news:[email protected]...
> That response is appropriate unless YOU need to buy a new phone, right?

You should lay off the meth. It is making you very aggressive.


>
>
> "SBC MoGuy" <[email protected]> wrote in message
> news:[email protected]...
>> Sounds like an appropriate response. Why should I pay more for my
>> service to subsidize
>> your own lack of responsibility?
>>
>>
>> "BBB" <[email protected]> wrote in message
>> news:[email protected]...
>>> You've all heard this story 100 times. You buy a bunch of phones, get
>>> on a family plan, you break ONE phone, and you go to Cingular to replace
>>> the one phone that is broken. Save yourself the trip, here's
>>> Cingular's customer service number: 1-800-EAT-****.
>>>
>>
>
>

Joseph wrote:
> On Fri, 22 Jul 2005 17:43:50 -0400, Jeffrey Kaplan <[email protected]>
> wrote:
>
>
>>I asked about insurance for my phone (Treo 650) and was told that they
>>don't sell insurance for any phone that has an unsubsidized/replacement
>>retail price over $300.
>>
>>They won't insure the high-end phones for the very reason why I +want+
>>to insure it: it's high replacement cost.
>
>
> I don't understand why people insist on using third party *phone*
> insurance when they can get an endorsement on their personal
> homeowner's or renter's insurance policies.

Simple: many insurance companies will raise your homeowner's insurance
policy premium if you claim such a loss, even if it's realtively small.
Often times, the increase is larger than if you had just paid for the
replacement phone yourself, or picked up specific phone insurance. I
know of two agents who have told me the same thing.




--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

On Sat, 23 Jul 2005 13:17:21 -0400, Isaiah Beard
<[email protected]> wrote:

>>>I asked about insurance for my phone (Treo 650) and was told that they
>>>don't sell insurance for any phone that has an unsubsidized/replacement
>>>retail price over $300.
>>>
>>>They won't insure the high-end phones for the very reason why I +want+
>>>to insure it: it's high replacement cost.

No, they don't insure them because the premiums they would have to
charge to make such coverage work financially are higher than most
people are willing to pay.

>> I don't understand why people insist on using third party *phone*
>> insurance when they can get an endorsement on their personal
>> homeowner's or renter's insurance policies.

I don't understand why people buy insurance for a $300 item PERIOD. If
it gets lost, stolen, or broken, just replace it.

If your 27" TV set were to fall off the shelf tomorrow and the CRT
were to implode from the impact, would you file a claim against your
homeowner's insurance? Of course not - you'd drive down to Circuit
****ty and plunk down $300 for a new one. Why should your cell phone
be any different?

>Simple: many insurance companies will raise your homeowner's insurance
>policy premium if you claim such a loss, even if it's realtively small.
> Often times, the increase is larger than if you had just paid for the
>replacement phone yourself

BINGO. Insurance is really intended for CATASTROPHIC loss, like having
your house burn down. It is NOT intended to eliminate all possible
out-of-pocket expenses. Most people would be better off putting the
money they spend on insurance premiums into a self-insurance fund and
paying for losses themselves. The problem is most people lack the
discipline to do this - and insurance companies are taking advantage
of this and cashing in.