Results 61 to 75 of 109
- 08-15-2005, 11:31 PM #61Tropical HavenGuest
Re: Cingular stopping ATTWS GAIT
[ a m z ] wrote:
>"John Navas" wrote:
>
>
>> "[ a m z ]" wrote:
>>
>>
>>>I talked to another office at "Cingular Blue" and the "escalated" rep
>>>proposed one other theory... That since they ARE dumping AMPS at the end
>>>
>>>
>of
>
>
>>>the year and GAIT phones are at least supposed to be on AMPS, they're
>>>
>>>
>taking
>
>
>>>this opportunity to just dump all GAIT people -- even if your phone is
>>>GAIT-ish, like the Siemens S46.
>>>
>>>
>>"Sunset" of the FCC AMPS mandate does not occur until 2008, so Cingular
>>
>>
>can't
>
>
>>be dumping it at the end of this year; i.e., this is yet more unfounded
>>
>>
>rumor
>
>
>>and speculation that just adds to confusion, not understanding.
>>
>>
>
>That is within a few words of VERBATIM what the "escalation" rep said. She
>said that some sort of a 10-year requirement expires at the end of this year
>and that they were taking down AMPS. She seemed to know quite a bit and
>talked about the hassles with "call boxes" being on AMPS, etc., etc.
>
>
I hate to break it to you, but AMPS has been around for more than 10
years. Didn't the first AMPS system come up in 1983?
TH
› See More: FAQ: How does GAIT work?
- 08-15-2005, 11:46 PM #62GomJabbarGuest
Re: Cingular stopping ATTWS GAIT
Tropical Haven wrote:
> I hate to break it to you, but AMPS has been around for more than 10
> years. Didn't the first AMPS system come up in 1983?
Just playing the devil's advocate here. Of course AMPS has been around
more than 10 years, but that doesn't mean that some law wasn't passed
about 10-years ago regarding AMPS phase out - not that I know of any
law in particular.
- 08-16-2005, 08:29 AM #63PelorusGuest
Re: Cingular stopping ATTWS GAIT
I orginally signed up for wireless service with ATT and have a Siemens
S46 that gave me access to TDMA and GSM service at a monthly rate of
$29.99. Like others in this newsgroup I received a letter from
Cingular informing me that they were eliminating TDMA and they were
increasing my monthly bill to $39.99. The following note was sent to
Cingular after I had gone the distance through several levels of
"customer service" ( a bit of a misnomer). I carried my issues through
to a supervisor in the Save Unit with no satisfaction. My next step
was writing senior management and getting into the Office of the
President customer complaint area--- which I know believe is a
glorified customer service area with no more thinking than the other
levels. I was contacted by Jessica Miller (717)-526-5635.
Jessica's solution was no different than the other levels--- convert to
just GSM and pay the higher monthly or leave Cingular--- oh yes, they
seem to think it is a tremendous give to tell me that they won't hold
me to the remaining year on the contract???? There was no attempt to
offer any billing adjustment to balance out the increased cost of the
new National Plan (same service that I currently have sans TDMA).
Cingular is singularly customer unfriendly.
My next steps are to pursue the Attorney General in Illinois and write
to the FCC.
___________________________________________
12 August 2005
Customer Information:
Fred D. Watson
Cingular Account Number:
Cellular Telephone Number:
One year ago I signed a contract with AT&T Wireless, now owned by
Cingular, obligating me and Cingular to a two year's of service for
the monthly minimum consideration or $29.99. I recently received an
undated letter from Cingular informing me that you were unilaterally
"changing" my rate plan from my current National Plan rate of
$29.99 per month to Cingular's GSM America National $39.99 plan, a 33
percent increase.
The service I was being provided was both TDMA and GSM-quite
transparent to me because my cellphone selected the best available
signal wherever I was calling from. According to your letter
converting my Siemens S46 cellphone to only GSM is rather straight
forward, a slight change in the user settings. The essence of your
letter that prompts this letter is you are lessening my service options
and increasing my monthly rate. Gosh, what a great deal! What is the
value of a contract with you folks? I have had full access to the GSM
system since I signed the original contract. Nothing has changed other
than the fact that you now want to charge me more per month for what is
technically a lesser service. This passes no common sense test.
Having now attempted to resolve this issue through your customer
service system that by many measures is broken, I am now writing you.
It is patently illogical and customer unfriendly to unilaterally
increase my monthly rate while I am still under the terms of our
contract-it has a year to go. This is big company stupid behavior.
Cingular's Customer Service approach is "we no longer offer that
plan" therefore you can either cancel or suck it up and pay more.
And to quote Becky, a supervisor in your "Save Unit" (I called at
1440 on 12 August), "yes, Cingular has breached the contract" and
you can cancel with no early termination fee or switch to the $39.99
plan. I did ask if she meant to say "breached" to which she
provided an affirmative reply. What sort of Alice in Wonderland world
are you folks operating in? The supervisor of the "Save Unit" was
the least friendly, least accommodating, least thinking person in the
chain of customer service people I dealt with over the course of
multiple calls to deal with this issue. Everyone at Cingular might
want to re-familiarize themselves with your "Values":
Customers: We value our customers and treat them with respect,
providing friendly, courteous, knowledgeable and prompt service at all
touch points. We seek and are driven by our customers' feedback.
Integrity: We operate with unyielding integrity, obeying all laws and
adhering to a stringent code of business conduct. We will not tolerate
unethical business conduct by our team members.
Performance: We continually raise our performance to exceed customer
and shareholder expectations. We strive to be the best wireless company
in the world.
Teamwork: We partner with one another-respecting new viewpoints,
building trust, enhancing communications, and sharing best practices to
deliver world-class products and services.
People: We value our team members and treat them with respect,
providing an environment where diverse individuals can develop and are
expected to perform to their full potential.
I want a solution other than to pay more or quit. It would seem a
reasonable accommodation could be made in my billing if Cingular
provided me with a monthly credit of $10 for the remainder of the
contract against the new GSM America National plan cost of $39.99.
Regards,
Fred D. Watson
Customer Service Gaffs encountered while dealing with Cingular:
· After entering or verbally responding to numerous requests for my
telephone number and at long last talking to a human in customer
service the call was dropped.
· Customer service couldn't pass me along to the "Save Team" if
wait times are in excess of 2 minutes. I was instructed to call the
Save Team, I was trying to bully my way through the system. I can't
imagine any call being more important.
· Becky, your Save Team supervisor, should reassess what she is doing.
- 08-16-2005, 09:00 AM #64Jud HardcastleGuest
Re: Cingular stopping ATTWS GAIT
In article <5Q6Me.4724$TR.2011@lakeread08>, [email protected] says...
>
> Speaking of the sunset date, I have heard conflicting reports of whether
> it's in 2007 or 2008. I had always thought 2008, but there are several
> references to the sunset time in 2007.
>
> Any ideas?
>
> TH
>
February 18, 2008 is the official date set by the FCC in 2003--after
which the cell phone carriers in the United States may OPT not to
continue support of AMPS service. UNLESS it's extended--apparently there
have been official requests to do so by several interested parties.
From one of those groups:
http://www.securityinfowatch.com/pri...er/Fire-Alarm-
Systems/Ask-the-Security-Alarm-and-Monitoring-Expert/4725SIW1
--
Jud
Dallas TX USA
- 08-16-2005, 10:16 AM #65Jud HardcastleGuest
Re: Cingular stopping ATTWS GAIT
In article <5Q6Me.4724$TR.2011@lakeread08>, [email protected] says...
>
>
> Speaking of the sunset date, I have heard conflicting reports of whether
> it's in 2007 or 2008. I had always thought 2008, but there are several
> references to the sunset time in 2007.
>
> Any ideas?
>
> TH
>
February 18, 2008 is the official date set by the FCC in 2003. After
which the carriers may OPT not to support AMPS. It could be extended--
apparently there have been official requests to do so by several large
interested parties including GM (Onstar).
Here's an interesting blurb from one of those parties:
http://tinyurl.com/9sqwj
http://www.securityinfowatch.com/pri...er/Fire-Alarm-
Systems/Ask-the-Security-Alarm-and-Monitoring-Expert/4725SIW1
--
Jud
Dallas TX USA
- 08-16-2005, 11:48 AM #66GomJabbarGuest
Re: Cingular stopping ATTWS GAIT
Pelorus wrote:
> The essence of your letter that prompts this letter is you are lessening my
> service options and increasing my monthly rate. Gosh, what a great deal!
> What is the value of a contract with you folks? I have had full access to the
> GSM system since I signed the original contract. Nothing has changed other
> than the fact that you now want to charge me more per month for what is
> technically a lesser service. This passes no common sense test.
Welcome to Cingular!!!
- 08-16-2005, 04:06 PM #67Tropical HavenGuest
Re: Cingular stopping ATTWS GAIT
>
>
>February 18, 2008 is the official date set by the FCC in 2003. After
>which the carriers may OPT not to support AMPS. It could be extended--
>apparently there have been official requests to do so by several large
>interested parties including GM (Onstar).
>
>Here's an interesting blurb from one of those parties:
>http://tinyurl.com/9sqwj
>http://www.securityinfowatch.com/pri...er/Fire-Alarm-
>Systems/Ask-the-Security-Alarm-and-Monitoring-Expert/4725SIW1
>
>
Thanks, Jud!
After reading that article, I remember another article in a magazine
about the possible "End of OnStar?". The article stated that OnStar
used AMPS technology which could fully be shutdown at the Sunset Time.
In the article, GM was trying to convince Verizon Wireless that AMPS
should remain going for quite some time, and VZW was trying to convince
GM to migrate to CDMA. For some reason I have the idea that GM is
migrating to CDMA, but I haven't done research on the issue.
TH
- 08-17-2005, 12:51 PM #68John NavasGuest
Re: Cingular stopping ATTWS GAIT
Well put. Excellent example for others. I suggest that you also file a
complaint with BBB, which can be done on-line -- in my experience, that tends
to produce the best results.
In <[email protected]> on 16 Aug 2005
07:29:31 -0700, "Pelorus" <[email protected]> wrote:
>I orginally signed up for wireless service with ATT and have a Siemens
>S46 that gave me access to TDMA and GSM service at a monthly rate of
>$29.99. Like others in this newsgroup I received a letter from
>Cingular informing me that they were eliminating TDMA and they were
>increasing my monthly bill to $39.99. The following note was sent to
>Cingular after I had gone the distance through several levels of
>"customer service" ( a bit of a misnomer). I carried my issues through
>to a supervisor in the Save Unit with no satisfaction. My next step
>was writing senior management and getting into the Office of the
>President customer complaint area--- which I know believe is a
>glorified customer service area with no more thinking than the other
>levels. I was contacted by Jessica Miller (717)-526-5635.
>
>Jessica's solution was no different than the other levels--- convert to
>just GSM and pay the higher monthly or leave Cingular--- oh yes, they
>seem to think it is a tremendous give to tell me that they won't hold
>me to the remaining year on the contract???? There was no attempt to
>offer any billing adjustment to balance out the increased cost of the
>new National Plan (same service that I currently have sans TDMA).
>Cingular is singularly customer unfriendly.
>
>My next steps are to pursue the Attorney General in Illinois and write
>to the FCC.
>
>___________________________________________
>12 August 2005
>
>Customer Information:
>Fred D. Watson
>Cingular Account Number:
>Cellular Telephone Number:
>
>One year ago I signed a contract with AT&T Wireless, now owned by
>Cingular, obligating me and Cingular to a two year's of service for
>the monthly minimum consideration or $29.99. I recently received an
>undated letter from Cingular informing me that you were unilaterally
>"changing" my rate plan from my current National Plan rate of
>$29.99 per month to Cingular's GSM America National $39.99 plan, a 33
>percent increase.
>
>The service I was being provided was both TDMA and GSM-quite
>transparent to me because my cellphone selected the best available
>signal wherever I was calling from. According to your letter
>converting my Siemens S46 cellphone to only GSM is rather straight
>forward, a slight change in the user settings. The essence of your
>letter that prompts this letter is you are lessening my service options
>and increasing my monthly rate. Gosh, what a great deal! What is the
>value of a contract with you folks? I have had full access to the GSM
>system since I signed the original contract. Nothing has changed other
>than the fact that you now want to charge me more per month for what is
>technically a lesser service. This passes no common sense test.
>
>Having now attempted to resolve this issue through your customer
>service system that by many measures is broken, I am now writing you.
>It is patently illogical and customer unfriendly to unilaterally
>increase my monthly rate while I am still under the terms of our
>contract-it has a year to go. This is big company stupid behavior.
>Cingular's Customer Service approach is "we no longer offer that
>plan" therefore you can either cancel or suck it up and pay more.
>And to quote Becky, a supervisor in your "Save Unit" (I called at
>1440 on 12 August), "yes, Cingular has breached the contract" and
>you can cancel with no early termination fee or switch to the $39.99
>plan. I did ask if she meant to say "breached" to which she
>provided an affirmative reply. What sort of Alice in Wonderland world
>are you folks operating in? The supervisor of the "Save Unit" was
>the least friendly, least accommodating, least thinking person in the
>chain of customer service people I dealt with over the course of
>multiple calls to deal with this issue. Everyone at Cingular might
>want to re-familiarize themselves with your "Values":
>Customers: We value our customers and treat them with respect,
>providing friendly, courteous, knowledgeable and prompt service at all
>touch points. We seek and are driven by our customers' feedback.
>
>Integrity: We operate with unyielding integrity, obeying all laws and
>adhering to a stringent code of business conduct. We will not tolerate
>unethical business conduct by our team members.
>
>Performance: We continually raise our performance to exceed customer
>and shareholder expectations. We strive to be the best wireless company
>in the world.
>
>Teamwork: We partner with one another-respecting new viewpoints,
>building trust, enhancing communications, and sharing best practices to
>deliver world-class products and services.
>
>People: We value our team members and treat them with respect,
>providing an environment where diverse individuals can develop and are
>expected to perform to their full potential.
>I want a solution other than to pay more or quit. It would seem a
>reasonable accommodation could be made in my billing if Cingular
>provided me with a monthly credit of $10 for the remainder of the
>contract against the new GSM America National plan cost of $39.99.
>
>Regards,
>Fred D. Watson
>
>
>Customer Service Gaffs encountered while dealing with Cingular:
>· After entering or verbally responding to numerous requests for my
>telephone number and at long last talking to a human in customer
>service the call was dropped.
>· Customer service couldn't pass me along to the "Save Team" if
>wait times are in excess of 2 minutes. I was instructed to call the
>Save Team, I was trying to bully my way through the system. I can't
>imagine any call being more important.
>· Becky, your Save Team supervisor, should reassess what she is doing.
--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>
- 08-17-2005, 09:32 PM #69[ a m z ]Guest
Re: Cingular stopping ATTWS GAIT -- the final answer/result
[wincing at top posting, but...]
AWESOME letter, Pelorus! Did this happen to you or did you just make it up
on the fly? Almost exactly describes what I went through -- right down to
the "2-minute" deal with the "Loyalty Team." BTW, I found if you
speed-redial the number, you can get through after about 20 attempts.
Luckily for me, I was able to resolve the whole problem by escalating it far
enough above the "Loyalty Team" to get satisfaction -- to the "(wo)man
behind the curtain" with greater system access than front-line reps or even
Loyalty Team. They're going to tweak my minutes on the new plan plus give
me partial credit toward the replacement phone of my choice. All-in-all a
fair result. Too bad front-line reps can't be as on-the-ball as this gal
was.
Now, the ultimate answer about the letter and GAIT. I ended up faxing the
letter to Cingular and found out it IS legit. However, it only applies to a
LIMITED AREA / MARKET... for now. The rep would not elaborate or speculate
about other areas or the overall timetable. They are in the process of
removing the ATTWS GAIT "magic boxes" from the towers in (at least) my
area -- Kitsap County, WA. She wasn't totally clear, but it sounded like
that would also take down Cingular GAIT in the same area, since it SOUNDED
like she said they don't have Cingular TDMA in the area -- only inherited
ATTWS. Overall, TDMA will remain in place, but they will really start the
migration push for that around 2007. In the end, it had nothing to do with
(CS-rep-speculated) AMPS, TDMA or even billing. This is apparently the
beginning of the GAIT migration process and she said they'd work on
better-informing the CS reps.
BTW, I ended up with a Siemens S66.
"John Navas" <[email protected]> wrote:
> Well put. Excellent example for others. I suggest that you also file a
> complaint with BBB, which can be done on-line -- in my experience, that
tends
> to produce the best results.
>
> "Pelorus" <[email protected]> wrote:
>
> >I orginally signed up for wireless service with ATT and have a Siemens
> >S46 that gave me access to TDMA and GSM service at a monthly rate of
> >$29.99. Like others in this newsgroup I received a letter from
> >Cingular informing me that they were eliminating TDMA and they were
> >increasing my monthly bill to $39.99. The following note was sent to
> >Cingular after I had gone the distance through several levels of
> >"customer service" ( a bit of a misnomer). I carried my issues through
> >to a supervisor in the Save Unit with no satisfaction. My next step
> >was writing senior management and getting into the Office of the
> >President customer complaint area--- which I know believe is a
> >glorified customer service area with no more thinking than the other
> >levels. I was contacted by Jessica Miller (717)-526-5635.
> >
> >Jessica's solution was no different than the other levels--- convert to
> >just GSM and pay the higher monthly or leave Cingular--- oh yes, they
> >seem to think it is a tremendous give to tell me that they won't hold
> >me to the remaining year on the contract???? There was no attempt to
> >offer any billing adjustment to balance out the increased cost of the
> >new National Plan (same service that I currently have sans TDMA).
> >Cingular is singularly customer unfriendly.
> >
> >My next steps are to pursue the Attorney General in Illinois and write
> >to the FCC.
> >
> >___________________________________________
> >12 August 2005
> >
> >Customer Information:
> >Fred D. Watson
> >Cingular Account Number:
> >Cellular Telephone Number:
> >
> >One year ago I signed a contract with AT&T Wireless, now owned by
> >Cingular, obligating me and Cingular to a two year's of service for
> >the monthly minimum consideration or $29.99. I recently received an
> >undated letter from Cingular informing me that you were unilaterally
> >"changing" my rate plan from my current National Plan rate of
> >$29.99 per month to Cingular's GSM America National $39.99 plan, a 33
> >percent increase.
> >
> >The service I was being provided was both TDMA and GSM-quite
> >transparent to me because my cellphone selected the best available
> >signal wherever I was calling from. According to your letter
> >converting my Siemens S46 cellphone to only GSM is rather straight
> >forward, a slight change in the user settings. The essence of your
> >letter that prompts this letter is you are lessening my service options
> >and increasing my monthly rate. Gosh, what a great deal! What is the
> >value of a contract with you folks? I have had full access to the GSM
> >system since I signed the original contract. Nothing has changed other
> >than the fact that you now want to charge me more per month for what is
> >technically a lesser service. This passes no common sense test.
> >
> >Having now attempted to resolve this issue through your customer
> >service system that by many measures is broken, I am now writing you.
> >It is patently illogical and customer unfriendly to unilaterally
> >increase my monthly rate while I am still under the terms of our
> >contract-it has a year to go. This is big company stupid behavior.
> >Cingular's Customer Service approach is "we no longer offer that
> >plan" therefore you can either cancel or suck it up and pay more.
> >And to quote Becky, a supervisor in your "Save Unit" (I called at
> >1440 on 12 August), "yes, Cingular has breached the contract" and
> >you can cancel with no early termination fee or switch to the $39.99
> >plan. I did ask if she meant to say "breached" to which she
> >provided an affirmative reply. What sort of Alice in Wonderland world
> >are you folks operating in? The supervisor of the "Save Unit" was
> >the least friendly, least accommodating, least thinking person in the
> >chain of customer service people I dealt with over the course of
> >multiple calls to deal with this issue. Everyone at Cingular might
> >want to re-familiarize themselves with your "Values":
> >Customers: We value our customers and treat them with respect,
> >providing friendly, courteous, knowledgeable and prompt service at all
> >touch points. We seek and are driven by our customers' feedback.
> >
> >Integrity: We operate with unyielding integrity, obeying all laws and
> >adhering to a stringent code of business conduct. We will not tolerate
> >unethical business conduct by our team members.
> >
> >Performance: We continually raise our performance to exceed customer
> >and shareholder expectations. We strive to be the best wireless company
> >in the world.
> >
> >Teamwork: We partner with one another-respecting new viewpoints,
> >building trust, enhancing communications, and sharing best practices to
> >deliver world-class products and services.
> >
> >People: We value our team members and treat them with respect,
> >providing an environment where diverse individuals can develop and are
> >expected to perform to their full potential.
> >I want a solution other than to pay more or quit. It would seem a
> >reasonable accommodation could be made in my billing if Cingular
> >provided me with a monthly credit of $10 for the remainder of the
> >contract against the new GSM America National plan cost of $39.99.
> >
> >Regards,
> >Fred D. Watson
> >
> >
> >Customer Service Gaffs encountered while dealing with Cingular:
> >· After entering or verbally responding to numerous requests for my
> >telephone number and at long last talking to a human in customer
> >service the call was dropped.
> >· Customer service couldn't pass me along to the "Save Team" if
> >wait times are in excess of 2 minutes. I was instructed to call the
> >Save Team, I was trying to bully my way through the system. I can't
> >imagine any call being more important.
> >· Becky, your Save Team supervisor, should reassess what she is doing.
- 08-17-2005, 10:52 PM #70John NavasGuest
Re: Cingular stopping ATTWS GAIT -- the final answer/result
[POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
In <[email protected]> on Wed, 17 Aug 2005 20:32:16 -0700, "[
a m z ]" <[email protected]> wrote:
>[wincing at top posting, but...]
>
>AWESOME letter, Pelorus! Did this happen to you or did you just make it up
>on the fly? Almost exactly describes what I went through -- right down to
>the "2-minute" deal with the "Loyalty Team." BTW, I found if you
>speed-redial the number, you can get through after about 20 attempts.
>Luckily for me, I was able to resolve the whole problem by escalating it far
>enough above the "Loyalty Team" to get satisfaction -- to the "(wo)man
>behind the curtain" with greater system access than front-line reps or even
>Loyalty Team. They're going to tweak my minutes on the new plan plus give
>me partial credit toward the replacement phone of my choice. All-in-all a
>fair result. Too bad front-line reps can't be as on-the-ball as this gal
>was.
Good for you!
>Now, the ultimate answer about the letter and GAIT. I ended up faxing the
>letter to Cingular and found out it IS legit. However, it only applies to a
>LIMITED AREA / MARKET... for now. The rep would not elaborate or speculate
>about other areas or the overall timetable. They are in the process of
>removing the ATTWS GAIT "magic boxes" from the towers in (at least) my
>area -- Kitsap County, WA. She wasn't totally clear, but it sounded like
>that would also take down Cingular GAIT in the same area, since it SOUNDED
>like she said they don't have Cingular TDMA in the area -- only inherited
>ATTWS. Overall, TDMA will remain in place, but they will really start the
>migration push for that around 2007. In the end, it had nothing to do with
>(CS-rep-speculated) AMPS, TDMA or even billing. This is apparently the
>beginning of the GAIT migration process and she said they'd work on
>better-informing the CS reps.
Much more reasonable explanation.
>BTW, I ended up with a Siemens S66.
>
>"John Navas" <[email protected]> wrote:
>> Well put. Excellent example for others. I suggest that you also file a
>> complaint with BBB, which can be done on-line -- in my experience, that
>tends
>> to produce the best results.
>>
>> "Pelorus" <[email protected]> wrote:
>>
>> >I orginally signed up for wireless service with ATT and have a Siemens
>> >S46 that gave me access to TDMA and GSM service at a monthly rate of
>> >$29.99. Like others in this newsgroup I received a letter from
>> >Cingular informing me that they were eliminating TDMA and they were
>> >increasing my monthly bill to $39.99. The following note was sent to
>> >Cingular after I had gone the distance through several levels of
>> >"customer service" ( a bit of a misnomer). I carried my issues through
>> >to a supervisor in the Save Unit with no satisfaction. My next step
>> >was writing senior management and getting into the Office of the
>> >President customer complaint area--- which I know believe is a
>> >glorified customer service area with no more thinking than the other
>> >levels. I was contacted by Jessica Miller (717)-526-5635.
>> >
>> >Jessica's solution was no different than the other levels--- convert to
>> >just GSM and pay the higher monthly or leave Cingular--- oh yes, they
>> >seem to think it is a tremendous give to tell me that they won't hold
>> >me to the remaining year on the contract???? There was no attempt to
>> >offer any billing adjustment to balance out the increased cost of the
>> >new National Plan (same service that I currently have sans TDMA).
>> >Cingular is singularly customer unfriendly.
>> >
>> >My next steps are to pursue the Attorney General in Illinois and write
>> >to the FCC.
>> >
>> >___________________________________________
>> >12 August 2005
>> >
>> >Customer Information:
>> >Fred D. Watson
>> >Cingular Account Number:
>> >Cellular Telephone Number:
>> >
>> >One year ago I signed a contract with AT&T Wireless, now owned by
>> >Cingular, obligating me and Cingular to a two year's of service for
>> >the monthly minimum consideration or $29.99. I recently received an
>> >undated letter from Cingular informing me that you were unilaterally
>> >"changing" my rate plan from my current National Plan rate of
>> >$29.99 per month to Cingular's GSM America National $39.99 plan, a 33
>> >percent increase.
>> >
>> >The service I was being provided was both TDMA and GSM-quite
>> >transparent to me because my cellphone selected the best available
>> >signal wherever I was calling from. According to your letter
>> >converting my Siemens S46 cellphone to only GSM is rather straight
>> >forward, a slight change in the user settings. The essence of your
>> >letter that prompts this letter is you are lessening my service options
>> >and increasing my monthly rate. Gosh, what a great deal! What is the
>> >value of a contract with you folks? I have had full access to the GSM
>> >system since I signed the original contract. Nothing has changed other
>> >than the fact that you now want to charge me more per month for what is
>> >technically a lesser service. This passes no common sense test.
>> >
>> >Having now attempted to resolve this issue through your customer
>> >service system that by many measures is broken, I am now writing you.
>> >It is patently illogical and customer unfriendly to unilaterally
>> >increase my monthly rate while I am still under the terms of our
>> >contract-it has a year to go. This is big company stupid behavior.
>> >Cingular's Customer Service approach is "we no longer offer that
>> >plan" therefore you can either cancel or suck it up and pay more.
>> >And to quote Becky, a supervisor in your "Save Unit" (I called at
>> >1440 on 12 August), "yes, Cingular has breached the contract" and
>> >you can cancel with no early termination fee or switch to the $39.99
>> >plan. I did ask if she meant to say "breached" to which she
>> >provided an affirmative reply. What sort of Alice in Wonderland world
>> >are you folks operating in? The supervisor of the "Save Unit" was
>> >the least friendly, least accommodating, least thinking person in the
>> >chain of customer service people I dealt with over the course of
>> >multiple calls to deal with this issue. Everyone at Cingular might
>> >want to re-familiarize themselves with your "Values":
>> >Customers: We value our customers and treat them with respect,
>> >providing friendly, courteous, knowledgeable and prompt service at all
>> >touch points. We seek and are driven by our customers' feedback.
>> >
>> >Integrity: We operate with unyielding integrity, obeying all laws and
>> >adhering to a stringent code of business conduct. We will not tolerate
>> >unethical business conduct by our team members.
>> >
>> >Performance: We continually raise our performance to exceed customer
>> >and shareholder expectations. We strive to be the best wireless company
>> >in the world.
>> >
>> >Teamwork: We partner with one another-respecting new viewpoints,
>> >building trust, enhancing communications, and sharing best practices to
>> >deliver world-class products and services.
>> >
>> >People: We value our team members and treat them with respect,
>> >providing an environment where diverse individuals can develop and are
>> >expected to perform to their full potential.
>> >I want a solution other than to pay more or quit. It would seem a
>> >reasonable accommodation could be made in my billing if Cingular
>> >provided me with a monthly credit of $10 for the remainder of the
>> >contract against the new GSM America National plan cost of $39.99.
>> >
>> >Regards,
>> >Fred D. Watson
>> >
>> >
>> >Customer Service Gaffs encountered while dealing with Cingular:
>> >· After entering or verbally responding to numerous requests for my
>> >telephone number and at long last talking to a human in customer
>> >service the call was dropped.
>> >· Customer service couldn't pass me along to the "Save Team" if
>> >wait times are in excess of 2 minutes. I was instructed to call the
>> >Save Team, I was trying to bully my way through the system. I can't
>> >imagine any call being more important.
>> >· Becky, your Save Team supervisor, should reassess what she is doing.
>
>
--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>
- 08-18-2005, 09:35 AM #71Isaiah BeardGuest
Re: Cingular stopping ATTWS GAIT
Tropical Haven wrote:
>> That is within a few words of VERBATIM what the "escalation" rep
>> said. She
>> said that some sort of a 10-year requirement expires at the end of
>> this year
>> and that they were taking down AMPS. She seemed to know quite a bit and
>> talked about the hassles with "call boxes" being on AMPS, etc., etc.
>>
>>
> I hate to break it to you, but AMPS has been around for more than 10
> years.
Correct, but digital cellular in the US is just barely coming up on the
ten year mark, and that's what is being referred to.
--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
- 08-18-2005, 12:22 PM #72Guest
Re: Cingular stopping ATTWS GAIT -- the final answer/result
...."However, it only applies to a LIMITED AREA / MARKET" ... I also
received one of these letters & live in Missouri. I have to dump the
TDMA half of my Siemens S46 by September 3rd.
MB
- 08-18-2005, 02:26 PM #73[ a m z ]Guest
Re: Cingular stopping ATTWS GAIT -- the final answer/result
<[email protected]> wrote:
> ..."However, it only applies to a LIMITED AREA / MARKET" ... I also
> received one of these letters & live in Missouri. I have to dump the
> TDMA half of my Siemens S46 by September 3rd.
Have you decided what you're going to do?
- 08-19-2005, 12:14 PM #74Guest
Re: Cingular stopping ATTWS GAIT -- the final answer/result
....Have you decided what you're going to do? ...
No not really. I'm thinking about some pre-paid alternative, or
dumping it all together. My biggest peeve is that I only pickup TDMA
at my house. I typically run in TDMA mode only. The only opportunity
I have to use GSM is on the interstates.
MB
- 08-19-2005, 12:35 PM #75[ a m z ]Guest
Re: Cingular stopping ATTWS GAIT -- the final answer/result
<[email protected]> wrote:
> > Have you decided what you're going to do? ...
>
> No not really. I'm thinking about some pre-paid alternative, or
> dumping it all together. My biggest peeve is that I only pickup TDMA
> at my house. I typically run in TDMA mode only. The only opportunity
> I have to use GSM is on the interstates.
You might check with Cingular in your area and see if there is GSM available
on a different frequency. Your local Cingular store might even loan you a
GSM phone to try. Remember that the S46 doesn't receive GSM 850, which
could be in your area.
I have to say that I am very pleased with the result of my contacts with
Cingular. They were able to tweak my plan minutes to approximate my old
unexpired contract plan + they gave me a partial credit toward a new phone.
My S66 should be here soon!
See what Cingular will do for you. Just bear in mind that you may have to
"escalate" it a few levels to get satisfaction. Don't give up!
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