Cingular-- Breach of Contract

I sent the following note to Cingular after grinding my way through their
unresponsive customer service system. The Office of the President staffer
was of no more use than a busy signal. I have since filed a complaint with
the FCC and the State's Attorney General. I just want to spread the bad
word on Cingular's bully tactics---- contracts are for customers not
Cingular.


12 August 2005

One year ago I signed a contract with AT&T Wireless, now owned by Cingular,
obligating me and Cingular to a two year's of service for the monthly
minimum consideration or $29.99. I recently received an undated letter from
Cingular informing me that you were unilaterally "changing" my rate plan
from my current National Plan rate of $29.99 per month to Cingular's GSM
America National $39.99 plan, a 33 percent increase.

The service I was being provided was both TDMA and GSM-quite transparent to
me because my cellphone selected the best available signal wherever I was
calling from. According to your letter converting my Siemens S46 cellphone
to only GSM is rather straight forward, a slight change in the user
settings. The essence of your letter that prompts this letter is you are
lessening my service options and increasing my monthly rate. Gosh, what a
great deal! What is the value of a contract with you folks? I have had
full access to the GSM system since I signed the original contract. Nothing
has changed other than the fact that you now want to charge me more per
month for what is technically a lesser service. This passes no common sense
test.

Having now attempted to resolve this issue through your customer service
system that by many measures is broken, I am now writing you. It is
patently illogical and customer unfriendly to unilaterally increase my
monthly rate while I am still under the terms of our contract-it has a year
to go. This is big company stupid behavior. Cingular's Customer Service
approach is "we no longer offer that plan" therefore you can either cancel
or suck it up and pay more. And to quote Becky, a supervisor in your "Save
Unit" (I called at 1440 on 12 August), "yes, Cingular has breached the
contract" and you can cancel with no early termination fee or switch to the
$39.99 plan. I did ask if she meant to say "breached" to which she provided
an affirmative reply. What sort of Alice in Wonderland world are you folks
operating in? The supervisor of the "Save Unit" was the least friendly,
least accommodating, least thinking person in the chain of customer service
people I dealt with over the course of multiple calls to deal with this
issue. Everyone at Cingular might want to re-familiarize themselves with
your "Values":
Customers: We value our customers and treat them with respect, providing
friendly, courteous, knowledgeable and prompt service at all touch points.
We seek and are driven by our customers' feedback.

Integrity: We operate with unyielding integrity, obeying all laws and
adhering to a stringent code of business conduct. We will not tolerate
unethical business conduct by our team members.

Performance: We continually raise our performance to exceed customer and
shareholder expectations. We strive to be the best wireless company in the
world.

Teamwork: We partner with one another-respecting new viewpoints, building
trust, enhancing communications, and sharing best practices to deliver
world-class products and services.

People: We value our team members and treat them with respect, providing an
environment where diverse individuals can develop and are expected to
perform to their full potential.

I want a solution other than to pay more or quit. It would seem a
reasonable accommodation could be made in my billing if Cingular provided me
with a monthly credit of $10 for the remainder of the contract against the
new GSM America National plan cost of $39.99.

---

› See More: Cingular-- Breach of Contract

"Frank" <[email protected]> wrote in message
news:[email protected]...
:I sent the following note to Cingular after grinding my way through their
: unresponsive customer service system. . . .you can cancel with no early
termination fee or switch to the $39.99 plan.

Tirade <snipped>

What sort of a dream world are you living in??? Cingular gave you 2 good
options - pay more or exit the contract w/out termination fees. They have
NO obligation to loose money over you or any one else.

FYI look at what Verizon just sent their customers:

"Notice of Introduction of Administrative Charge
Verizon Wireless will begin assessing an "Administrative Charge" of $0.40
per line per month on October 1, 2005."Notice of Introduction of
Administrative Charge
Verizon Wireless will begin assessing an "Administrative Charge" of $0.40
per line per month on October 1, 2005.

and closed with

IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END
THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US
WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE

Grow up and get on with your life.

-David

or he/she can call a lawyer and force them to honor their contract.

So to your thinking a contract is good as long as it is convenient for
either party?

"ô¿ô¬" <[email protected]> wrote in message
news:[email protected]...
>
> "Frank" <[email protected]> wrote in message
> news:[email protected]...
> :I sent the following note to Cingular after grinding my way through their
> : unresponsive customer service system. . . .you can cancel with no early
> termination fee or switch to the $39.99 plan.
>
> Tirade <snipped>
>
> What sort of a dream world are you living in??? Cingular gave you 2 good
> options - pay more or exit the contract w/out termination fees. They have
> NO obligation to loose money over you or any one else.
>
> FYI look at what Verizon just sent their customers:
>
> "Notice of Introduction of Administrative Charge
> Verizon Wireless will begin assessing an "Administrative Charge" of $0.40
> per line per month on October 1, 2005."Notice of Introduction of
> Administrative Charge
> Verizon Wireless will begin assessing an "Administrative Charge" of $0.40
> per line per month on October 1, 2005.
>
> and closed with
>
> IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END
> THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING
US
> WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE
>
> Grow up and get on with your life.
>
> -David
>
>

Quit yer ****in' *****in'

In article <[email protected]>, "Frank"
<[email protected]> wrote:

> I sent the following note to Cingular after grinding my way through their
> unresponsive customer service system. The Office of the President staffer
> was of no more use than a busy signal. I have since filed a complaint with
> the FCC and the State's Attorney General. I just want to spread the bad
> word on Cingular's bully tactics---- contracts are for customers not
> Cingular.
>
>
> 12 August 2005
>
> One year ago I signed a contract with AT&T Wireless, now owned by Cingular,
> obligating me and Cingular to a two year's of service for the monthly
> minimum consideration or $29.99. I recently received an undated letter from
> Cingular informing me that you were unilaterally "changing" my rate plan
> from my current National Plan rate of $29.99 per month to Cingular's GSM
> America National $39.99 plan, a 33 percent increase.
>
> The service I was being provided was both TDMA and GSM-quite transparent to
> me because my cellphone selected the best available signal wherever I was
> calling from. According to your letter converting my Siemens S46 cellphone
> to only GSM is rather straight forward, a slight change in the user
> settings. The essence of your letter that prompts this letter is you are
> lessening my service options and increasing my monthly rate. Gosh, what a
> great deal! What is the value of a contract with you folks? I have had
> full access to the GSM system since I signed the original contract. Nothing
> has changed other than the fact that you now want to charge me more per
> month for what is technically a lesser service. This passes no common sense
> test.
>
> Having now attempted to resolve this issue through your customer service
> system that by many measures is broken, I am now writing you. It is
> patently illogical and customer unfriendly to unilaterally increase my
> monthly rate while I am still under the terms of our contract-it has a year
> to go. This is big company stupid behavior. Cingular's Customer Service
> approach is "we no longer offer that plan" therefore you can either cancel
> or suck it up and pay more. And to quote Becky, a supervisor in your "Save
> Unit" (I called at 1440 on 12 August), "yes, Cingular has breached the
> contract" and you can cancel with no early termination fee or switch to the
> $39.99 plan. I did ask if she meant to say "breached" to which she provided
> an affirmative reply. What sort of Alice in Wonderland world are you folks
> operating in? The supervisor of the "Save Unit" was the least friendly,
> least accommodating, least thinking person in the chain of customer service
> people I dealt with over the course of multiple calls to deal with this
> issue. Everyone at Cingular might want to re-familiarize themselves with
> your "Values":
> Customers: We value our customers and treat them with respect, providing
> friendly, courteous, knowledgeable and prompt service at all touch points.
> We seek and are driven by our customers' feedback.
>
> Integrity: We operate with unyielding integrity, obeying all laws and
> adhering to a stringent code of business conduct. We will not tolerate
> unethical business conduct by our team members.
>
> Performance: We continually raise our performance to exceed customer and
> shareholder expectations. We strive to be the best wireless company in the
> world.
>
> Teamwork: We partner with one another-respecting new viewpoints, building
> trust, enhancing communications, and sharing best practices to deliver
> world-class products and services.
>
> People: We value our team members and treat them with respect, providing an
> environment where diverse individuals can develop and are expected to
> perform to their full potential.
>
> I want a solution other than to pay more or quit. It would seem a
> reasonable accommodation could be made in my billing if Cingular provided me
> with a monthly credit of $10 for the remainder of the contract against the
> new GSM America National plan cost of $39.99.

Working for Cingular the last "rule" is the start of their issues. We have a
83 % turnover in my call center ; most people just walk away from it shaking
their heads. I have seen one rep die and 5 others collapse from the anxiety
that is created in part by the bearaucracy that Cingular has managed tolayer
itself in. Cingular has performance goals that are across the board goals
for any inbound rep which are 8:00 min call duration or less but not less
than 4:00 min. No more than 10% of your calls are so to be transferred or
conferenced. Less than 10% of your calls are to be repeat calls for example,
if a customer with 5 lines on his acct calls in about line 1 and gets his
issue taken care of then the 3rd or 4th user calls in with another issue it
counts as a repeat call against the original rep. Short calls should be less
than 6% ;short calls are where the customer cannot hear you or you cannot
hear them or the system might have an issue and drop the call, anything less
then 45 seconds is considered a short call. Hold Time should be less than
10% ; hold time is exactly that putting the customer on hold. Availability
has to be greater than 85% of total log in time ; typical shift is 6-3 6:30
to 3:30 and so on the last shift generally comes in about 11:00 all shifts
have a 1 hr lunch and 2 -15 minute breaks which are all logged out for .

Your second rule is teamwork ; there is no teamwork and it is set up that
way form the bottom up. Every department is a seperate group. The only
communication between the groups is when a call is transferred. 1 common
thread and probably the only is a notation system called Clarify which
everyone has access to I think. But the billing system is divided into 2
groups on the Cingular side and the old ATT had /has 2 billing sytems as
well then there is sales which I am still trying to figure out how many
sections it comprises of 7 at last count, tech support has 2 groups and 1
special projects group the business group the retention group the Accts
payable group OOPresident group the customer service group the High level
adjustment group the Transfer of service group. Some of these groups are
only accessable thru e mail and or automated forms from the customer service
group.

The other values listed are affected by the 2 I listed above. Do we keep our
job by making the performance goals or do we lose our job and push the
customer around ? I have a family in a area where the job market is very
poor which is where Cingular places its call centers; what would you do if
you were wearing my shoes?
"Frank" <[email protected]> wrote in message
news:[email protected]...
>I sent the following note to Cingular after grinding my way through their
> unresponsive customer service system. The Office of the President staffer
> was of no more use than a busy signal. I have since filed a complaint
> with
> the FCC and the State's Attorney General. I just want to spread the bad
> word on Cingular's bully tactics---- contracts are for customers not
> Cingular.
>
>
> 12 August 2005
>
> One year ago I signed a contract with AT&T Wireless, now owned by
> Cingular,
> obligating me and Cingular to a two year's of service for the monthly
> minimum consideration or $29.99. I recently received an undated letter
> from
> Cingular informing me that you were unilaterally "changing" my rate plan
> from my current National Plan rate of $29.99 per month to Cingular's GSM
> America National $39.99 plan, a 33 percent increase.
>
> The service I was being provided was both TDMA and GSM-quite transparent
> to
> me because my cellphone selected the best available signal wherever I was
> calling from. According to your letter converting my Siemens S46
> cellphone
> to only GSM is rather straight forward, a slight change in the user
> settings. The essence of your letter that prompts this letter is you are
> lessening my service options and increasing my monthly rate. Gosh, what a
> great deal! What is the value of a contract with you folks? I have had
> full access to the GSM system since I signed the original contract.
> Nothing
> has changed other than the fact that you now want to charge me more per
> month for what is technically a lesser service. This passes no common
> sense
> test.
>
> Having now attempted to resolve this issue through your customer service
> system that by many measures is broken, I am now writing you. It is
> patently illogical and customer unfriendly to unilaterally increase my
> monthly rate while I am still under the terms of our contract-it has a
> year
> to go. This is big company stupid behavior. Cingular's Customer Service
> approach is "we no longer offer that plan" therefore you can either cancel
> or suck it up and pay more. And to quote Becky, a supervisor in your
> "Save
> Unit" (I called at 1440 on 12 August), "yes, Cingular has breached the
> contract" and you can cancel with no early termination fee or switch to
> the
> $39.99 plan. I did ask if she meant to say "breached" to which she
> provided
> an affirmative reply. What sort of Alice in Wonderland world are you
> folks
> operating in? The supervisor of the "Save Unit" was the least friendly,
> least accommodating, least thinking person in the chain of customer
> service
> people I dealt with over the course of multiple calls to deal with this
> issue. Everyone at Cingular might want to re-familiarize themselves with
> your "Values":
> Customers: We value our customers and treat them with respect, providing
> friendly, courteous, knowledgeable and prompt service at all touch points.
> We seek and are driven by our customers' feedback.
>
> Integrity: We operate with unyielding integrity, obeying all laws and
> adhering to a stringent code of business conduct. We will not tolerate
> unethical business conduct by our team members.
>
> Performance: We continually raise our performance to exceed customer and
> shareholder expectations. We strive to be the best wireless company in the
> world.
>
> Teamwork: We partner with one another-respecting new viewpoints, building
> trust, enhancing communications, and sharing best practices to deliver
> world-class products and services.
>
> People: We value our team members and treat them with respect, providing
> an
> environment where diverse individuals can develop and are expected to
> perform to their full potential.
>
> I want a solution other than to pay more or quit. It would seem a
> reasonable accommodation could be made in my billing if Cingular provided
> me
> with a monthly credit of $10 for the remainder of the contract against the
> new GSM America National plan cost of $39.99.
>
>

"Alcoholic" <[email protected]> wrote in message
news:jUrNe.1289$tB5.184@okepread06...
: Working for Cingular the last "rule" is the start of their issues.
<snipped the 100 additional lines>
what would you do if you were wearing my shoes?

Well let me think - I went in looking for employment. I was hired at a
certain amount (told to me before I accepted) and was either told at
training or during the initial job days what the rules were and what the
company expected from me - (you posted a long list of them).

I would decide to accept the job and all it entails and be happy or I would
quit and seek employment elsewhere. Whining does NOTHING to improve your
life.

-David

Do you really think if they were upfront with all of this information they
could actually get someone thru the door? They give you 90 days of training
60 off of the phones learning applications. 30 days in nesting where this is
a supervisor or supervisors present at all times. The trainong in no way
prepares you for the pressure cooker of being one of their reps. I think
they gave us approx 30 min of Quality Assuance pep talk and that was it ,
and the rules change from day to day. They change so much and come from so
many different people you really do not know who to listen to. That is one
of the reasons you can call Cingular 4 times and get 4 different answers.
Not really whining just stating the condition to answer the original
question. Just think if they told the truth upfront that would leave about
10 reps per call center to take calls from 4,000,000 morons that cannot
figure out how to turn on their phone; or better yet call from their cell
phones expecting to get help with a cell phone issue. The other 1000000 or
so have a clue thank God and never have any issues.
Cingular seems to market to two groups Highly educated professionals and
the other is uneducated poor that want a cool phone. The later group seems
to get more advertising than the first group judging from the credit score
that we see on our screen.Most of the new accounts that I have seen have a
credit class of 8 or 9 some have 6 or 7 and 1 out of every 20 calls has a 1
or 2. Most of the accts in 8 or 9 have multiple disc for non payment. So
Cingular is building its customer base on a very shaky foundation given how
much time they spend trying to collect bad debt.
Overall I think most of the Cingular employees care about the customer but
the way the system is set up we can only care for 8 minutes.
"ô¿ô¬" <[email protected]> wrote in message
news:[email protected]...
>
> "Alcoholic" <[email protected]> wrote in message
> news:jUrNe.1289$tB5.184@okepread06...
> : Working for Cingular the last "rule" is the start of their issues.
> <snipped the 100 additional lines>
> what would you do if you were wearing my shoes?
>
> Well let me think - I went in looking for employment. I was hired at a
> certain amount (told to me before I accepted) and was either told at
> training or during the initial job days what the rules were and what the
> company expected from me - (you posted a long list of them).
>
> I would decide to accept the job and all it entails and be happy or I
> would
> quit and seek employment elsewhere. Whining does NOTHING to improve your
> life.
>
> -David
>
>

Frank wrote:

> So to your thinking a contract is good as long as it is convenient for
> either party?

Do you have a written copy of your contract? It wouldn't surprise me that
the fine print allows making changes that either both parties have to
accept or the contract can be terminated without an early termination fee.
You have several choices: accept the change, terminate with no early
termination fee or see what a lawyer says. Whatever you decide, I hope it
works out to your benefit.

Bill K

Alcoholic wrote:

> answer the original question. Just think if they told the truth upfront
> that would leave about 10 reps per call center to take calls from
> 4,000,000 morons that cannot figure out how to turn on their phone; or
> better yet call from their cell phones expecting to get help with a cell
> phone issue. The other 1000000 or so have a clue thank God and never have
> any issues.

And an attitude like that is really "Customer Care"?

> that we see on our screen.Most of the new accounts that I have seen have a
> credit class of 8 or 9 some have 6 or 7 and 1 out of every 20 calls has a
> 1 or 2. Most of the accts in 8 or 9 have multiple disc for non payment. So
> Cingular is building its customer base on a very shaky foundation given
> how much time they spend trying to collect bad debt.

It wouldn't surprise me to see similar statistics for the other carriers, as
well.

> Overall I think most of the Cingular employees care about the customer
> but
> the way the system is set up we can only care for 8 minutes.

Most issues shouldn't need much more.

Bill K

Right you are, Frankwild. This is exactly why I created a web site for
people who are perturbed by Cingular Wireless -- the most unethical
corporation in existence today.

Did you know that Cingular gives each job applicant a psychological
profile "quiz" to determine whether they have morals? Those "burdened"
with ethics, religion, philosophy -- are not hired. Those with
"flexible" morality -- are brought on board.

This makes it easier to enforce Cingular's brand of "Screw the
Consumer".

More info at:

http://www.truthtree.com/cingularsucks/


On Fri, 19 Aug 2005 16:07:11 GMT, "Frank"
<[email protected]> wrote:

>I sent the following note to Cingular after grinding my way through their
>unresponsive customer service system. The Office of the President staffer
>was of no more use than a busy signal. I have since filed a complaint with
>the FCC and the State's Attorney General. I just want to spread the bad
>word on Cingular's bully tactics---- contracts are for customers not
>Cingular.
>
>
>12 August 2005
>
>One year ago I signed a contract with AT&T Wireless, now owned by Cingular,
>obligating me and Cingular to a two year's of service for the monthly
>minimum consideration or $29.99. I recently received an undated letter from
>Cingular informing me that you were unilaterally "changing" my rate plan
>from my current National Plan rate of $29.99 per month to Cingular's GSM
>America National $39.99 plan, a 33 percent increase.
>
>The service I was being provided was both TDMA and GSM-quite transparent to
>me because my cellphone selected the best available signal wherever I was
>calling from. According to your letter converting my Siemens S46 cellphone
>to only GSM is rather straight forward, a slight change in the user
>settings. The essence of your letter that prompts this letter is you are
>lessening my service options and increasing my monthly rate. Gosh, what a
>great deal! What is the value of a contract with you folks? I have had
>full access to the GSM system since I signed the original contract. Nothing
>has changed other than the fact that you now want to charge me more per
>month for what is technically a lesser service. This passes no common sense
>test.
>
>Having now attempted to resolve this issue through your customer service
>system that by many measures is broken, I am now writing you. It is
>patently illogical and customer unfriendly to unilaterally increase my
>monthly rate while I am still under the terms of our contract-it has a year
>to go. This is big company stupid behavior. Cingular's Customer Service
>approach is "we no longer offer that plan" therefore you can either cancel
>or suck it up and pay more. And to quote Becky, a supervisor in your "Save
>Unit" (I called at 1440 on 12 August), "yes, Cingular has breached the
>contract" and you can cancel with no early termination fee or switch to the
>$39.99 plan. I did ask if she meant to say "breached" to which she provided
>an affirmative reply. What sort of Alice in Wonderland world are you folks
>operating in? The supervisor of the "Save Unit" was the least friendly,
>least accommodating, least thinking person in the chain of customer service
>people I dealt with over the course of multiple calls to deal with this
>issue. Everyone at Cingular might want to re-familiarize themselves with
>your "Values":
>Customers: We value our customers and treat them with respect, providing
>friendly, courteous, knowledgeable and prompt service at all touch points.
>We seek and are driven by our customers' feedback.
>
>Integrity: We operate with unyielding integrity, obeying all laws and
>adhering to a stringent code of business conduct. We will not tolerate
>unethical business conduct by our team members.
>
>Performance: We continually raise our performance to exceed customer and
>shareholder expectations. We strive to be the best wireless company in the
>world.
>
>Teamwork: We partner with one another-respecting new viewpoints, building
>trust, enhancing communications, and sharing best practices to deliver
>world-class products and services.
>
>People: We value our team members and treat them with respect, providing an
>environment where diverse individuals can develop and are expected to
>perform to their full potential.
>
>I want a solution other than to pay more or quit. It would seem a
>reasonable accommodation could be made in my billing if Cingular provided me
>with a monthly credit of $10 for the remainder of the contract against the
>new GSM America National plan cost of $39.99.
>

Reality sucks sometimes. I typically get 5 calls minimum per day where
people are calling with problems connection to the internet or their vm is
not working or they cannot figure out how to program voicedial. Most
obviously do not read their manuals. Probably because they cannot read
English. Just for fun call a eight year old and try to walk them thru the
complete settings for internet on a v551. In 8 minutes.

"Bill Kraski" <[email protected]> wrote in message
news:nIuNe.4252$xp.1010@trnddc02...
> Alcoholic wrote:
>
>> answer the original question. Just think if they told the truth upfront
>> that would leave about 10 reps per call center to take calls from
>> 4,000,000 morons that cannot figure out how to turn on their phone; or
>> better yet call from their cell phones expecting to get help with a cell
>> phone issue. The other 1000000 or so have a clue thank God and never have
>> any issues.
>
> And an attitude like that is really "Customer Care"?
>
>> that we see on our screen.Most of the new accounts that I have seen have
>> a
>> credit class of 8 or 9 some have 6 or 7 and 1 out of every 20 calls has a
>> 1 or 2. Most of the accts in 8 or 9 have multiple disc for non payment.
>> So
>> Cingular is building its customer base on a very shaky foundation given
>> how much time they spend trying to collect bad debt.
>
> It wouldn't surprise me to see similar statistics for the other carriers,
> as
> well.
>
>> Overall I think most of the Cingular employees care about the customer
>> but
>> the way the system is set up we can only care for 8 minutes.
>
> Most issues shouldn't need much more.
>
> Bill K

> What sort of a dream world are you living in??? Cingular gave you 2 good
> options - pay more or exit the contract w/out termination fees. They have
> NO obligation to loose money over you or any one else.
>

Here's another option: peform the contract. Since when are legal
obligations optional?




"ô¿ô¬" <[email protected]> wrote in message
news:[email protected]...
>
> "Frank" <[email protected]> wrote in message
> news:[email protected]...
> :I sent the following note to Cingular after grinding my way through their
> : unresponsive customer service system. . . .you can cancel with no early
> termination fee or switch to the $39.99 plan.
>
> Tirade <snipped>
>
> What sort of a dream world are you living in??? Cingular gave you 2 good
> options - pay more or exit the contract w/out termination fees. They have
> NO obligation to loose money over you or any one else.
>
> FYI look at what Verizon just sent their customers:
>
> "Notice of Introduction of Administrative Charge
> Verizon Wireless will begin assessing an "Administrative Charge" of $0.40
> per line per month on October 1, 2005."Notice of Introduction of
> Administrative Charge
> Verizon Wireless will begin assessing an "Administrative Charge" of $0.40
> per line per month on October 1, 2005.
>
> and closed with
>
> IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END
> THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING
> US
> WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE
>
> Grow up and get on with your life.
>
> -David
>
>

"BBB" <[email protected]> wrote in message
news:[email protected]...
> > What sort of a dream world are you living in??? Cingular gave you 2
good
> > options - pay more or exit the contract w/out termination fees. They
have
> > NO obligation to loose money over you or any one else.
> >
>
> Here's another option: peform the contract. Since when are legal
> obligations optional?
>

This is one I'd love see go before a judge. I can't imagine what defense
Cingular would have- we're not talking about conditions outside of their
control. They are doing nothing more than changing terms for no reason
other than greed.

Perhaps Cingular should pay the user and early termination fee.


On Sun, 21 Aug 2005 07:21:38 -0500, "BBB" <[email protected]> wrote:

>> What sort of a dream world are you living in??? Cingular gave you 2 good
>> options - pay more or exit the contract w/out termination fees. They have
>> NO obligation to loose money over you or any one else.
>>
>
>Here's another option: peform the contract. Since when are legal
>obligations optional?
>
>
>