Effin' Idiots!

Of course I am over qualified. I am also under paid. How much do
cingular call center reps. get? And where are cingular's usa call
centers located?


Isaiah Beard wrote:
> Jeri wrote:
>
>> Every last one of you should have to work at a call center for one day -
>
>
> Most of us are probably overqualified.
>
>
>

---

› See More: Effin' Idiots!

I didn't make the comment about being over qualified - Isaish Beard did -

and the so-called overqualified people are the ones who should be the first
ones to work there for one day - "over-qualified" people are sometime a
legend in their own mind!

Jeri


"Cliff" <[email protected]> wrote in message
news:[email protected]...
>
> "Isaiah Beard" <[email protected]> wrote in message
> news:[email protected]...
>> Jeri wrote:
>>
>> > Every last one of you should have to work at a call center for one
>> > day -
>>
>> Most of us are probably overqualified.
>>
>
> That is a pretty arrogant comment and makes a lot of assumptions about the
> people that work in call centers not only for Cingular but call centers
> all
> over the U.S.
>
> Maybe you should work in a call center if for no other reason than to have
> that attitude checked a little.
>
>

>>> Jeri wrote:
>>>> Every last one of you should have to work at a call center for one
>>>> day -
>>
>> Isaiah Beard wrote:
>> Most of us are probably overqualified.
>>
>>
>Jerome Zelinske" <[email protected]> wrote in message
>news:[email protected]...
> Of course I am over qualified. I am also under paid. How much do
> cingular call center reps. get? And where are cingular's usa call centers
> located?
>
I know that there is a Call Center in my area. Outsourced to The Sutherland
Group.--

--
Andrew D. Sisson

>>Jerome Zelinske" <[email protected]> wrote in message
>>news:[email protected]...
>>Of course I am over qualified. I am also under paid. How much do
>>cingular call center reps. get? And where are cingular's usa call centers
>>located?
>>
>>
>>
>I know that there is a Call Center in my area. Outsourced to The Sutherland
>Group.--
>
>--
>Andrew D. Sisson
>
>
>
>
Cingular has a call centre in Ocala, Florida. I know a lot of people
that work there, and it is NOT outsourced.

TH

On Thu, 15 Sep 2005 04:27:02 GMT, "Cliff" <[email protected]>
wrote:

>> I worked in a call center for a while (when I was in high school and
>> and had no marketable skills). Isaiah is 100% correct.
>
>You know there has got to be something said about the comment that you
>worked at a call center while in high school.

How about "working in a call center is right up there with flipping
burgers at The Golden Arch Club?"

>And whatever company would
>hire a high school student to work in a call center talking to customers has
>got to real issues.

Yeah - the issue is "high turnover."

The job SUCKS, and even unskilled workers can't stand working there
for long. Every week there were training classes with 40-50 people in
them. These were the replacement workers for the 40-50 people who had
quit the week before.

'[ a m z Wrote:
> ']"Ted B." [email protected] wrote:--
>
> Every last one of you should have to work at a call center for one
> day -
> just one day - you would not be so critical of the system the person
> on
> the other end of the phone has to deal with and calls drop - you
> don't--
> get--
> hung up on on purpose.-
>
> If calls "drop", that would seem to indicate that the telephone
> equipment-
> at-
> the call center is defective. It's odd how you always hear a
> mechanical
> "CLICK" right before the line goes dead while you are on hold in
> voicemail
> hell. That is, it's odd if the real problem is a defective-
> achine. -Dave
>
> The one I like better is when you've been on hold for an eternity, have
> the
> phone connect, hear bits of some non-work-related conversation and then
> get
> disconnected.
Possible explanations:
Click before the call is answered. the call was dropped when trying to
transfer to the CSR. It happens sometimes when too many calls get
routed simultaneously.

Phone connected, hear talking and then dropped: Representative gets a
call who says godby but does not hang up imediately. rep not allowed to
disconnect call as it is reported and rep could be accused of
deliberately dropping call. After set time rep looks at ph and line
still open. rep closes line. What the rep missed was the line closing
and imediately openedwith your call.

It is not in the representative's interest to hang up on a customer.
When ever the representaive pushes the disconnect button it is reported
and looked into. It the time on the call is very short it will be looked
into further and if the rep is found to be deliberatly dropping calles
he/she will be fired.
It is also not on a representative's interest to make a customer angry
by hanging up. They know the angry customer will call back and they may
just get that call.

As for comptance, do you really want someone with a grade 8 education
picking plans for you out of 100 selections, making sure you know all
the features and promotions, explaining your bill that has data
charges, graphics and ringtones, shared plan, phone number changes,
additional lines, etc? Oh and then there is explaining the functions of
a large number of different phone when thay have never even seen or held
the actual phone. What CSRs have to keep in their heads: where policies,
price lists and plans are found; all current issues nation wide; all
billing formats for every different type of plan complicated by
promotions and features; all policies that have been changed but not
updated to the system yet; the capabilities of a large number of new
and old phones; how to work with a number of complex computer
programmes to get information about and make changes to customer
accounts. There is also the issue of troubleshooting problems with
service. There are a huge number of different problems that are handled
differently and the representative must know all of them. Some are
simple: Incommng call to my phone dont ring they just go to someone
else's voicemail or say invalid # dialed. From experience 9 times out
of 10 the phone has somehow gotten on to call forward and the number
call forwarded to is invalid. Some are more complex: I have roaming
charges stating I was in another state over 1000 miles from me when I
never left my state. Through much research we found that a competitor's
tower was reporting the corporate headquarters as it's location and not
the actual location of the tower. Don't put down CSRs in a very
technical industry before you have an idea of what they do.


--
movak

On Sat, 15 Oct 2005 18:15:10 +0000, movak
<[email protected]> wrote:

>> The one I like better is when you've been on hold for an eternity, have the
>> phone connect, hear bits of some non-work-related conversation and then get
>> disconnected.
>
>Possible explanations:
>Phone connected, hear talking and then dropped: Representative gets a
>call who says godby but does not hang up imediately. rep not allowed to
>disconnect call as it is reported and rep could be accused of
>deliberately dropping call. After set time rep looks at ph and line
>still open. rep closes line. What the rep missed was the line closing
>and imediately openedwith your call.

Rep's idiotic attempt to avoid the appearance of hanging up on a
customer results in his hanging up on a customer for real.

Brilliant!