New VoiceMail Problem

Hi. Would like to ask if this is a new problem for others also.
Here in Florida, we switched over to the "new" voice mail system about 2
weeks ago.
Here's the problem. When I check my voicemail, I can not delete a message
until the message finishes. (Using the new '7' key)
To delete 6 messages (each 90 seconds long) takes 9 Minutes of Air time.
Not to mention the frustration it takes to get to the 7th message (the one I
need).
I have not found any options in Cingular's confusing personal menu phone
tree either.

The older system was better because I could just hit "1" to delete the
message at any time, and move on to the next message.( or 3 to save and move
on).
I know Cingular is terrible at customer service, but please tell me they're
not this bad.
Any workaround? Thanks.
--
Dana

---

› See More: New VoiceMail Problem

Dana wrote:
> Hi. Would like to ask if this is a new problem for others also.
> Here in Florida, we switched over to the "new" voice mail system about 2
> weeks ago.
> Here's the problem. When I check my voicemail, I can not delete a message
> until the message finishes. (Using the new '7' key)
> To delete 6 messages (each 90 seconds long) takes 9 Minutes of Air time.
> Not to mention the frustration it takes to get to the 7th message (the one I
> need).
> I have not found any options in Cingular's confusing personal menu phone
> tree either.
>
> The older system was better because I could just hit "1" to delete the
> message at any time, and move on to the next message.( or 3 to save and move
> on).
> I know Cingular is terrible at customer service, but please tell me they're
> not this bad.
> Any workaround? Thanks.


https://www.cingular.com/customer_se...mon_voice_mail

there is the help page for cingular. Here in Dallas we can either press
3 several times to get to the end of the message and then 7 to delete,
or with the new system it's even easier to press 7 twice and immediately
delete the item. 9 twice will save during playback. Also under
administrative options make sure you have rapid playback set, and
autoplay...

thanks...this is a big help.
Mike M wrote:
> Dana wrote:
> > Hi. Would like to ask if this is a new problem for others also.
> > Here in Florida, we switched over to the "new" voice mail system about 2
> > weeks ago.
> > Here's the problem. When I check my voicemail, I can not delete a message
> > until the message finishes. (Using the new '7' key)
> > To delete 6 messages (each 90 seconds long) takes 9 Minutes of Air time.
> > Not to mention the frustration it takes to get to the 7th message (the one I
> > need).
> > I have not found any options in Cingular's confusing personal menu phone
> > tree either.
> >
> > The older system was better because I could just hit "1" to delete the
> > message at any time, and move on to the next message.( or 3 to save and move
> > on).
> > I know Cingular is terrible at customer service, but please tell me they're
> > not this bad.
> > Any workaround? Thanks.
>
>
> https://www.cingular.com/customer_se...mon_voice_mail
>
> there is the help page for cingular. Here in Dallas we can either press
> 3 several times to get to the end of the message and then 7 to delete,
> or with the new system it's even easier to press 7 twice and immediately
> delete the item. 9 twice will save during playback. Also under
> administrative options make sure you have rapid playback set, and
> autoplay...

"Elmo P. Shagnasty" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Dana" <[email protected]> wrote:
>
>> To delete 6 messages (each 90 seconds long) takes 9 Minutes of Air time.
>
> Ah, I love my Cingular Blue plan, where checking voicemail doesn't count
> against minutes.
>
It don't on my Cingular Orange plan either, shown as M2M minutes.

...
bamp

On Tue, 29 Nov 2005 17:11:35 -0500, "Dana" <[email protected]>
wrote:

>I know Cingular is terrible at customer service, but please tell me they're
>not this bad.
>Any workaround? Thanks.

Just push 3 3 7 The 3 3 takes you to the end of the message then 7
deletes it.

Steve B.

>>.... press 7 twice and immediately delete..
>> administrative options make sure you have rapid playback set, and
>> autoplay...

Thank you everyone. Yes, this did the trick. I believe it was the "rapid
Playback" option.
Before, `7` twice didn't do anything. I could only delete the message at
the end. Now, hitting `7` twice will delete the message immediately.
Thank you very much. :>)

I noticed that the link to the quick guide is out of date for the South
East. There is no mention of hitting 7 twice. Some of the Administrative
options end in a dead-end, meaning you have to "guess" how to get out of it
(`*`). And there's a few more things I've noticed. Basically, I'm not too
impressed with Cingular's customer service department.

Anyway, Thanks again. :>)
--
Dana


"Mike M" <[email protected]> wrote in message
news:[email protected]...
> Dana wrote:
>> Hi. Would like to ask if this is a new problem for others also.
>> Here in Florida, we switched over to the "new" voice mail system about 2
>> weeks ago.
>> Here's the problem. When I check my voicemail, I can not delete a
>> message until the message finishes. (Using the new '7' key)
>> To delete 6 messages (each 90 seconds long) takes 9 Minutes of Air time.
>> Not to mention the frustration it takes to get to the 7th message (the
>> one I need).
>> I have not found any options in Cingular's confusing personal menu phone
>> tree either.
>>
>> The older system was better because I could just hit "1" to delete the
>> message at any time, and move on to the next message.( or 3 to save and
>> move on).
>> I know Cingular is terrible at customer service, but please tell me
>> they're not this bad.
>> Any workaround? Thanks.
>
>
> https://www.cingular.com/customer_se...mon_voice_mail
>
> there is the help page for cingular. Here in Dallas we can either press 3
> several times to get to the end of the message and then 7 to delete, or
> with the new system it's even easier to press 7 twice and immediately
> delete the item. 9 twice will save during playback. Also under
> administrative options make sure you have rapid playback set, and
> autoplay...

Dana wrote:
>>>.... press 7 twice and immediately delete..
>>> administrative options make sure you have rapid playback set, and
>>>autoplay...
>
>
> Thank you everyone. Yes, this did the trick. I believe it was the "rapid
> Playback" option.
> Before, `7` twice didn't do anything. I could only delete the message at
> the end. Now, hitting `7` twice will delete the message immediately.
> Thank you very much. :>)
>
> I noticed that the link to the quick guide is out of date for the South
> East. There is no mention of hitting 7 twice. Some of the Administrative
> options end in a dead-end, meaning you have to "guess" how to get out of it
> (`*`). And there's a few more things I've noticed. Basically, I'm not too
> impressed with Cingular's customer service department.
>
> Anyway, Thanks again. :>)

I had the same problem when the voicemail changed. I tried the "7" "7"
technique with no success and then learned from a friend that also has
Cingular that you have to press the 7s in VERY rapid succession. Pretty
much like double clicking with your mouse. I have to say upon this
discovery I'm once again happy with my voicemail. (I was irritated when
I couldn't press 3 during any part of the message).