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  1. #1
    Mark G.
    Guest
    i have a strange issue

    ordered the cingular pc modem service and novatel gsm/g3 modem. everything
    installed fine, internet works fine. im in a g3 market, so the speeds are
    pretty good (about 750kb down, about 50 up)

    but outlook doesnt work right. outlook express doesnt either.

    this is what i found; when there are no NEW emails (ie no undownloaded
    emails) on the mail server, everything appears fine. i can send email, and
    the pop connection connects and there is no indication of an issue. i can
    even use the test connection in outlook and that says its ok as well.

    but when there is a new (not previously downloaded) email, it gives me an
    error message, something about disconnected from the server, call your isp
    etc.

    i tracked it down to this; when the cingular software is installed, this
    happens. Even when i dont install the modem. even when i dont install the
    modem
    if i deinstall the cingular connect software everything is back to normal.

    any ideas? kinda makes the modem etc. useless. guess i can use web mail
    (and i will for our christmas trip), but what a pain!

    perhaps this is just novatel? or just that software? has anyone seen this
    before?

    mark





    See More: novatel pc modem on cingular - not working with outlook




  2. #2
    GomJabbar
    Guest

    Re: novatel pc modem on cingular - not working with outlook

    Try uninstalling the Bytemobile compression software. There should be
    a menu choice in Cingular Connection Manager to uninstall the
    Bytemobile software. This Bytemobile software gave me problems in
    downloading e-mail with Norton AV installed. Cingular Connection
    Manager should work fine without Bytemobile, it did for me.




  3. #3
    Mark G.
    Guest

    Re: novatel pc modem on cingular - not working with outlook

    that did it; thanks!!!

    too bad cingular didnt know to do that.....



    "GomJabbar" <[email protected]> wrote in message
    news:[email protected]...
    > Try uninstalling the Bytemobile compression software. There should be
    > a menu choice in Cingular Connection Manager to uninstall the
    > Bytemobile software. This Bytemobile software gave me problems in
    > downloading e-mail with Norton AV installed. Cingular Connection
    > Manager should work fine without Bytemobile, it did for me.
    >






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