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- 12-23-2005, 07:11 AM #1Mark G.Guest
i have a strange issue
ordered the cingular pc modem service and novatel gsm/g3 modem. everything
installed fine, internet works fine. im in a g3 market, so the speeds are
pretty good (about 750kb down, about 50 up)
but outlook doesnt work right. outlook express doesnt either.
this is what i found; when there are no NEW emails (ie no undownloaded
emails) on the mail server, everything appears fine. i can send email, and
the pop connection connects and there is no indication of an issue. i can
even use the test connection in outlook and that says its ok as well.
but when there is a new (not previously downloaded) email, it gives me an
error message, something about disconnected from the server, call your isp
etc.
i tracked it down to this; when the cingular software is installed, this
happens. Even when i dont install the modem. even when i dont install the
modem
if i deinstall the cingular connect software everything is back to normal.
any ideas? kinda makes the modem etc. useless. guess i can use web mail
(and i will for our christmas trip), but what a pain!
perhaps this is just novatel? or just that software? has anyone seen this
before?
mark
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- 12-23-2005, 11:40 AM #2GomJabbarGuest
Re: novatel pc modem on cingular - not working with outlook
Try uninstalling the Bytemobile compression software. There should be
a menu choice in Cingular Connection Manager to uninstall the
Bytemobile software. This Bytemobile software gave me problems in
downloading e-mail with Norton AV installed. Cingular Connection
Manager should work fine without Bytemobile, it did for me.
- 12-23-2005, 02:55 PM #3Mark G.Guest
Re: novatel pc modem on cingular - not working with outlook
that did it; thanks!!!
too bad cingular didnt know to do that.....
"GomJabbar" <[email protected]> wrote in message
news:[email protected]...
> Try uninstalling the Bytemobile compression software. There should be
> a menu choice in Cingular Connection Manager to uninstall the
> Bytemobile software. This Bytemobile software gave me problems in
> downloading e-mail with Norton AV installed. Cingular Connection
> Manager should work fine without Bytemobile, it did for me.
>
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