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  1. #1
    Rod
    Guest
    I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
    for a couple of days. I have been trying to get the over-the-air Exchange
    Activesync to work but have been unsuccessful. I have configured Activesync
    on the device to point to the correct server and required it to use SSL. The
    exchange 2003 SP2 server is using a certificate from Thawte and is working
    for Outlook Web access as well.

    When I try to sync, I get the following:
    Result: Your account in Microsoft Exchange Server does not have permission
    to synchronize with your current settings. Contact your Exchange Server
    administrator.
    Support Code: 0x85010001

    If I use the browser on my 8125 and point to the same server address that I
    configured for ActiveSync, I can log in and retrieve my mail through the
    browser so I know that over-the-air public access to the exchange server is
    working through my device.

    I administer the exchange server, routers and firewalls for my company so I
    monitored the traffic coming into the router and can see the traffic coming
    into the router when I use the device browser to access the exchange server,
    but when I use the ActiveSync, I see no traffic at all. I also experimented
    with changing the ActiveSync server address to a bogus address to see if I
    get a different message. I get the same message. Therefore it appears to me
    that my device (which says it is using Cingular GPRS when it tries to do a
    sync) is not actually attempting a connection with my exchange server at
    all. If it were actually trying to contact my exchange server I should see
    some traffic coming through my external firewall..

    Since it is the weekend, I have not had much luck finding any data support
    from Cingular. Does anyone have any ideas?

    Thanks,

    Rod






    See More: Exchange ActiveSync error with Cingular 8125




  2. #2
    Rod
    Guest

    Re: Exchange ActiveSync error with Cingular 8125

    I figured out the problem. When I went to the server setup for activesync on
    the device, I had put too much information, such as
    exchangeservername.mydomain.com/owa/sync . That was the problem. All the
    device wanted was the name of the server, so I took off the /owa/sync and it
    started communicating with the server. I don't know why it did not at least
    produce a little traffic with the way that I had it, but it works this way.
    After I corrected this problem, then I had to tweak a couple of settings on
    the server but at this point, I now could see logs on the server showing
    evidence of this device trying to connect.

    Rod





  3. #3
    RobR
    Guest

    Re: Exchange ActiveSync error with Cingular 8125

    Thanks for the additional info. I'll be heading down this road in a
    week or two. I just bought an HP 6515 (the 8125 wasn't available
    in my area and I really really wanted the GPS) and also administer
    the network and exchange server at my company. I may have
    an additional challange that my Exchange server is behind a NAT.
    Is that the case for you by any chance? Right now I make everyone
    VPN in or use OWA to retrieve their email from outside the office.


    "Rod" <[email protected]> wrote in message
    news:[email protected]
    >I figured out the problem. When I went to the server setup for activesync
    >on the device, I had put too much information, such as
    >exchangeservername.mydomain.com/owa/sync . That was the problem. All the
    >device wanted was the name of the server, so I took off the /owa/sync and
    >it started communicating with the server. I don't know why it did not at
    >least produce a little traffic with the way that I had it, but it works
    >this way. After I corrected this problem, then I had to tweak a couple of
    >settings on the server but at this point, I now could see logs on the
    >server showing evidence of this device trying to connect.
    >
    > Rod
    >






  4. #4
    Rod
    Guest

    Re: Exchange ActiveSync error with Cingular 8125

    Sounds like our networks are set up similar. If you can get your mail via
    OWA, then this should work for you as well. Our Exchange server is located
    on our LAN behind the inner firewall and connections are NAT'd.

    Good luck,

    Rod

    "RobR" <[email protected]> wrote in message
    news:[email protected]
    > Thanks for the additional info. I'll be heading down this road in a
    > week or two. I just bought an HP 6515 (the 8125 wasn't available
    > in my area and I really really wanted the GPS) and also administer
    > the network and exchange server at my company. I may have
    > an additional challange that my Exchange server is behind a NAT.
    > Is that the case for you by any chance? Right now I make everyone
    > VPN in or use OWA to retrieve their email from outside the office.
    >
    >
    > "Rod" <[email protected]> wrote in message
    > news:[email protected]
    >>I figured out the problem. When I went to the server setup for activesync
    >>on the device, I had put too much information, such as
    >>exchangeservername.mydomain.com/owa/sync . That was the problem. All the
    >>device wanted was the name of the server, so I took off the /owa/sync and
    >>it started communicating with the server. I don't know why it did not at
    >>least produce a little traffic with the way that I had it, but it works
    >>this way. After I corrected this problem, then I had to tweak a couple of
    >>settings on the server but at this point, I now could see logs on the
    >>server showing evidence of this device trying to connect.
    >>
    >> Rod
    >>

    >
    >






  5. #5
    RobR
    Guest

    Re: Exchange ActiveSync error with Cingular 8125

    I was just about to post asking for some help, but
    I soft rebooted my 6515 and it synched.

    Actually I do have one question, what is the SMTP
    server name I use when I set up the Cingular connector
    in Exhchange? I just sent myself a test email message
    and my phone wasn't notified.

    I used @smtp.mymmode.com

    When my phone synched, it asked me to
    verify I wanted to use the Cingular connector
    and my phone number. I OKayed those, so
    the smtp address I entered on the server is
    the only thing I can think of that might be
    incorrect. Thanks!



    "Rod" <[email protected]> wrote in message
    news:[email protected]
    >I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
    > for a couple of days. I have been trying to get the over-the-air Exchange
    > Activesync to work but have been unsuccessful. I have configured
    > Activesync
    > on the device to point to the correct server and required it to use SSL.
    > The
    > exchange 2003 SP2 server is using a certificate from Thawte and is working
    > for Outlook Web access as well.
    >
    > When I try to sync, I get the following:
    > Result: Your account in Microsoft Exchange Server does not have permission
    > to synchronize with your current settings. Contact your Exchange Server
    > administrator.
    > Support Code: 0x85010001
    >
    > If I use the browser on my 8125 and point to the same server address that
    > I
    > configured for ActiveSync, I can log in and retrieve my mail through the
    > browser so I know that over-the-air public access to the exchange server
    > is
    > working through my device.
    >
    > I administer the exchange server, routers and firewalls for my company so
    > I
    > monitored the traffic coming into the router and can see the traffic
    > coming
    > into the router when I use the device browser to access the exchange
    > server,
    > but when I use the ActiveSync, I see no traffic at all. I also
    > experimented
    > with changing the ActiveSync server address to a bogus address to see if I
    > get a different message. I get the same message. Therefore it appears to
    > me
    > that my device (which says it is using Cingular GPRS when it tries to do a
    > sync) is not actually attempting a connection with my exchange server at
    > all. If it were actually trying to contact my exchange server I should see
    > some traffic coming through my external firewall..
    >
    > Since it is the weekend, I have not had much luck finding any data support
    > from Cingular. Does anyone have any ideas?
    >
    > Thanks,
    >
    > Rod
    >
    >
    >






  6. #6
    RobR
    Guest

    Re: Exchange ActiveSync error with Cingular 8125

    N/M... it's @cingularme.com

    "RobR" <[email protected]> wrote in message
    news:[email protected]
    >I was just about to post asking for some help, but
    > I soft rebooted my 6515 and it synched.
    >
    > Actually I do have one question, what is the SMTP
    > server name I use when I set up the Cingular connector
    > in Exhchange? I just sent myself a test email message
    > and my phone wasn't notified.
    >
    > I used @smtp.mymmode.com
    >
    > When my phone synched, it asked me to
    > verify I wanted to use the Cingular connector
    > and my phone number. I OKayed those, so
    > the smtp address I entered on the server is
    > the only thing I can think of that might be
    > incorrect. Thanks!
    >
    >
    >
    > "Rod" <[email protected]> wrote in message
    > news:[email protected]
    >>I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
    >> for a couple of days. I have been trying to get the over-the-air Exchange
    >> Activesync to work but have been unsuccessful. I have configured
    >> Activesync
    >> on the device to point to the correct server and required it to use SSL.
    >> The
    >> exchange 2003 SP2 server is using a certificate from Thawte and is
    >> working
    >> for Outlook Web access as well.
    >>
    >> When I try to sync, I get the following:
    >> Result: Your account in Microsoft Exchange Server does not have
    >> permission
    >> to synchronize with your current settings. Contact your Exchange Server
    >> administrator.
    >> Support Code: 0x85010001
    >>
    >> If I use the browser on my 8125 and point to the same server address that
    >> I
    >> configured for ActiveSync, I can log in and retrieve my mail through the
    >> browser so I know that over-the-air public access to the exchange server
    >> is
    >> working through my device.
    >>
    >> I administer the exchange server, routers and firewalls for my company so
    >> I
    >> monitored the traffic coming into the router and can see the traffic
    >> coming
    >> into the router when I use the device browser to access the exchange
    >> server,
    >> but when I use the ActiveSync, I see no traffic at all. I also
    >> experimented
    >> with changing the ActiveSync server address to a bogus address to see if
    >> I
    >> get a different message. I get the same message. Therefore it appears to
    >> me
    >> that my device (which says it is using Cingular GPRS when it tries to do
    >> a
    >> sync) is not actually attempting a connection with my exchange server at
    >> all. If it were actually trying to contact my exchange server I should
    >> see
    >> some traffic coming through my external firewall..
    >>
    >> Since it is the weekend, I have not had much luck finding any data
    >> support
    >> from Cingular. Does anyone have any ideas?
    >>
    >> Thanks,
    >>
    >> Rod
    >>
    >>
    >>

    >
    >






  7. #7
    RobR
    Guest

    Re: Exchange ActiveSync error with Cingular 8125

    Still not working though. Using the AUTD test tool,
    I'm getting the following error when Exchange
    tries to send an email to my phone:

    Send Test Mail to Device
    Attempt to send mail failed because of the following error:
    Could not access 'CDO.Message' object.

    Since I couldn't get much info from Exchange about the error,
    I thought to try to set up an SMTP forwarder on another server
    and point Exchange at that just to troubleshoot. What I encountered
    was even when I just tried to send through that second SMTP
    server directly, my mail was deferred because it can't connect to
    port 25 on cingularme.com.

    I telnetted to port 25 and issued a standard HELO command and
    was just met with strange behavior.

    "RobR" <[email protected]> wrote in message
    news:[email protected]
    > N/M... it's @cingularme.com
    >
    > "RobR" <[email protected]> wrote in message
    > news:[email protected]
    >>I was just about to post asking for some help, but
    >> I soft rebooted my 6515 and it synched.
    >>
    >> Actually I do have one question, what is the SMTP
    >> server name I use when I set up the Cingular connector
    >> in Exhchange? I just sent myself a test email message
    >> and my phone wasn't notified.
    >>
    >> I used @smtp.mymmode.com
    >>
    >> When my phone synched, it asked me to
    >> verify I wanted to use the Cingular connector
    >> and my phone number. I OKayed those, so
    >> the smtp address I entered on the server is
    >> the only thing I can think of that might be
    >> incorrect. Thanks!
    >>
    >>
    >>
    >> "Rod" <[email protected]> wrote in message
    >> news:[email protected]
    >>>I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
    >>> for a couple of days. I have been trying to get the over-the-air
    >>> Exchange
    >>> Activesync to work but have been unsuccessful. I have configured
    >>> Activesync
    >>> on the device to point to the correct server and required it to use SSL.
    >>> The
    >>> exchange 2003 SP2 server is using a certificate from Thawte and is
    >>> working
    >>> for Outlook Web access as well.
    >>>
    >>> When I try to sync, I get the following:
    >>> Result: Your account in Microsoft Exchange Server does not have
    >>> permission
    >>> to synchronize with your current settings. Contact your Exchange Server
    >>> administrator.
    >>> Support Code: 0x85010001
    >>>
    >>> If I use the browser on my 8125 and point to the same server address
    >>> that I
    >>> configured for ActiveSync, I can log in and retrieve my mail through the
    >>> browser so I know that over-the-air public access to the exchange server
    >>> is
    >>> working through my device.
    >>>
    >>> I administer the exchange server, routers and firewalls for my company
    >>> so I
    >>> monitored the traffic coming into the router and can see the traffic
    >>> coming
    >>> into the router when I use the device browser to access the exchange
    >>> server,
    >>> but when I use the ActiveSync, I see no traffic at all. I also
    >>> experimented
    >>> with changing the ActiveSync server address to a bogus address to see if
    >>> I
    >>> get a different message. I get the same message. Therefore it appears to
    >>> me
    >>> that my device (which says it is using Cingular GPRS when it tries to do
    >>> a
    >>> sync) is not actually attempting a connection with my exchange server at
    >>> all. If it were actually trying to contact my exchange server I should
    >>> see
    >>> some traffic coming through my external firewall..
    >>>
    >>> Since it is the weekend, I have not had much luck finding any data
    >>> support
    >>> from Cingular. Does anyone have any ideas?
    >>>
    >>> Thanks,
    >>>
    >>> Rod
    >>>
    >>>
    >>>

    >>
    >>

    >
    >






  8. #8
    John Navas
    Guest

    Re: Exchange ActiveSync error with Cingular 8125

    d[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on Thu, 23 Feb 2006 21:42:16 GMT, "RobR"
    <[email protected]> wrote:

    >Actually I do have one question, what is the SMTP
    >server name I use when I set up the Cingular connector
    >in Exhchange? I just sent myself a test email message
    >and my phone wasn't notified.
    >
    >I used @smtp.mymmode.com


    See the FAQ below.

    --
    Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
    John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>



  9. #9
    RobR
    Guest

    Re: Exchange ActiveSync error with Cingular 8125

    Rod have you tried to configure AUTD by any chance?
    I have manual synching, but the AUTD generated
    email that triggers the phone to sync via SMS is
    being rejected by Cingular (at least I think that's
    the problem). Just wondering if you had gone
    down this path yet. I'm pretty far along the
    troubleshooting process with no resolution in
    sight yet.


    "Rod" <[email protected]> wrote in message
    news:[email protected]
    >I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
    > for a couple of days. I have been trying to get the over-the-air Exchange
    > Activesync to work but have been unsuccessful. I have configured
    > Activesync
    > on the device to point to the correct server and required it to use SSL.
    > The
    > exchange 2003 SP2 server is using a certificate from Thawte and is working
    > for Outlook Web access as well.
    >
    > When I try to sync, I get the following:
    > Result: Your account in Microsoft Exchange Server does not have permission
    > to synchronize with your current settings. Contact your Exchange Server
    > administrator.
    > Support Code: 0x85010001
    >
    > If I use the browser on my 8125 and point to the same server address that
    > I
    > configured for ActiveSync, I can log in and retrieve my mail through the
    > browser so I know that over-the-air public access to the exchange server
    > is
    > working through my device.
    >
    > I administer the exchange server, routers and firewalls for my company so
    > I
    > monitored the traffic coming into the router and can see the traffic
    > coming
    > into the router when I use the device browser to access the exchange
    > server,
    > but when I use the ActiveSync, I see no traffic at all. I also
    > experimented
    > with changing the ActiveSync server address to a bogus address to see if I
    > get a different message. I get the same message. Therefore it appears to
    > me
    > that my device (which says it is using Cingular GPRS when it tries to do a
    > sync) is not actually attempting a connection with my exchange server at
    > all. If it were actually trying to contact my exchange server I should see
    > some traffic coming through my external firewall..
    >
    > Since it is the weekend, I have not had much luck finding any data support
    > from Cingular. Does anyone have any ideas?
    >
    > Thanks,
    >
    > Rod
    >
    >
    >






  10. #10

    Re: Exchange ActiveSync error with Cingular 8125

    Rod,

    What were the settings you had to tweak on the exchange server?

    I am getting the same error but am showing all items on the exchange
    server to be properly selected.

    Thanks,


    Chris
    Rod wrote:
    > I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
    > for a couple of days. I have been trying to get the over-the-air Exchange
    > Activesync to work but have been unsuccessful. I have configured Activesync
    > on the device to point to the correct server and required it to use SSL. The
    > exchange 2003 SP2 server is using a certificate from Thawte and is working
    > for Outlook Web access as well.
    >
    > When I try to sync, I get the following:
    > Result: Your account in Microsoft Exchange Server does not have permission
    > to synchronize with your current settings. Contact your Exchange Server
    > administrator.
    > Support Code: 0x85010001
    >
    > If I use the browser on my 8125 and point to the same server address that I
    > configured for ActiveSync, I can log in and retrieve my mail through the
    > browser so I know that over-the-air public access to the exchange server is
    > working through my device.
    >
    > I administer the exchange server, routers and firewalls for my company so I
    > monitored the traffic coming into the router and can see the traffic coming
    > into the router when I use the device browser to access the exchange server,
    > but when I use the ActiveSync, I see no traffic at all. I also experimented
    > with changing the ActiveSync server address to a bogus address to see if I
    > get a different message. I get the same message. Therefore it appears to me
    > that my device (which says it is using Cingular GPRS when it tries to do a
    > sync) is not actually attempting a connection with my exchange server at
    > all. If it were actually trying to contact my exchange server I should see
    > some traffic coming through my external firewall..
    >
    > Since it is the weekend, I have not had much luck finding any data support
    > from Cingular. Does anyone have any ideas?
    >
    > Thanks,
    >
    > Rod





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