Treo deal?

I've been with Cingular about 18 months now. That's with a 2 year contract
that was my first with them. I have a total of 3 lines on the account, so I
pay Cingular about $105 a month.

I think I'd really like to move to a Treo and I'm wondering if Cingular
might offer any kind of "deal" when I get to the end of my 2 year
committment. Anyone have any experiences with that?

I should be an "ideal" Cingular customer. No late payments, and an abundance
of rollover minutes banked.

Tony

---

› See More: Treo deal?

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Tue, 21 Feb 2006 18:02:40 -0600,
"Tony" <[email protected]> wrote:

>I've been with Cingular about 18 months now. That's with a 2 year contract
>that was my first with them. I have a total of 3 lines on the account, so I
>pay Cingular about $105 a month.
>
>I think I'd really like to move to a Treo and I'm wondering if Cingular
>might offer any kind of "deal" when I get to the end of my 2 year
>committment. Anyone have any experiences with that?
>
>I should be an "ideal" Cingular customer. No late payments, and an abundance
>of rollover minutes banked.

<http://www.cingular.com/customer_service/common_phone_upgrade>

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Tue, 21 Feb 2006
> 18:02:40 -0600,
> "Tony" <[email protected]> wrote:
>
>>I've been with Cingular about 18 months now. That's with a 2 year contract
>>that was my first with them. I have a total of 3 lines on the account, so
>>I
>>pay Cingular about $105 a month.
>>
>>I think I'd really like to move to a Treo and I'm wondering if Cingular
>>might offer any kind of "deal" when I get to the end of my 2 year
>>committment. Anyone have any experiences with that?
>>
>>I should be an "ideal" Cingular customer. No late payments, and an
>>abundance
>>of rollover minutes banked.
>
> <http://www.cingular.com/customer_service/common_phone_upgrade>


Thanks for that. I'm aware of that info. The primary reason for my post is
I'm wondering if anyone has successfully negotiated a better deal than the
standard one. I definitely should have been a bit more clear about that.

Tony

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Tue, 21 Feb 2006 18:44:08 -0600,
"Tony" <[email protected]> wrote:

>"John Navas" <[email protected]> wrote in message
>news:[email protected]...
>>
>> In <[email protected]> on Tue, 21 Feb 2006
>> 18:02:40 -0600,
>> "Tony" <[email protected]> wrote:
>>
>>>I've been with Cingular about 18 months now. That's with a 2 year contract
>>>that was my first with them. I have a total of 3 lines on the account, so
>>>I
>>>pay Cingular about $105 a month.
>>>
>>>I think I'd really like to move to a Treo and I'm wondering if Cingular
>>>might offer any kind of "deal" when I get to the end of my 2 year
>>>committment. Anyone have any experiences with that?
>>>
>>>I should be an "ideal" Cingular customer. No late payments, and an
>>>abundance
>>>of rollover minutes banked.
>>
>> <http://www.cingular.com/customer_service/common_phone_upgrade>
>
>Thanks for that. I'm aware of that info. The primary reason for my post is
>I'm wondering if anyone has successfully negotiated a better deal than the
>standard one. I definitely should have been a bit more clear about that.

To get a better deal you need to get transferred to "retention" -- standard
reps don't have the authority.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

There is NO better deal, and there is NO RETENTION DEPARTMENT, been
there done that, if the deal/plan is NOT listed on the web site there
not going to do it. And if they do you better document this and
document it good.

BUT THERE IS NOT RETENTION DEPARTMENT

John Navas wrote:
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Tue, 21 Feb 2006 18:44:08 -0600,
> "Tony" <[email protected]> wrote:
>
>> "John Navas" <[email protected]> wrote in message
>> news:[email protected]...
>>> In <[email protected]> on Tue, 21 Feb 2006
>>> 18:02:40 -0600,
>>> "Tony" <[email protected]> wrote:
>>>
>>>> I've been with Cingular about 18 months now. That's with a 2 year contract
>>>> that was my first with them. I have a total of 3 lines on the account, so
>>>> I
>>>> pay Cingular about $105 a month.
>>>>
>>>> I think I'd really like to move to a Treo and I'm wondering if Cingular
>>>> might offer any kind of "deal" when I get to the end of my 2 year
>>>> committment. Anyone have any experiences with that?
>>>>
>>>> I should be an "ideal" Cingular customer. No late payments, and an
>>>> abundance
>>>> of rollover minutes banked.
>>> <http://www.cingular.com/customer_service/common_phone_upgrade>
>> Thanks for that. I'm aware of that info. The primary reason for my post is
>> I'm wondering if anyone has successfully negotiated a better deal than the
>> standard one. I definitely should have been a bit more clear about that.
>
> To get a better deal you need to get transferred to "retention" -- standard
> reps don't have the authority.
>

There is in fact a "retention" group -- see the FAQ for details.

In <[email protected]> on Tue, 21 Feb 2006 20:49:03 -0500,
Your Name Here <[email protected]> wrote:

>There is NO better deal, and there is NO RETENTION DEPARTMENT, been
>there done that, if the deal/plan is NOT listed on the web site there
>not going to do it. And if they do you better document this and
>document it good.
>
>BUT THERE IS NOT RETENTION DEPARTMENT
>
>John Navas wrote:
>>
>> In <[email protected]> on Tue, 21 Feb 2006 18:44:08 -0600,
>> "Tony" <[email protected]> wrote:
>>
>>> "John Navas" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> In <[email protected]> on Tue, 21 Feb 2006
>>>> 18:02:40 -0600,
>>>> "Tony" <[email protected]> wrote:
>>>>
>>>>> I've been with Cingular about 18 months now. That's with a 2 year contract
>>>>> that was my first with them. I have a total of 3 lines on the account, so
>>>>> I
>>>>> pay Cingular about $105 a month.
>>>>>
>>>>> I think I'd really like to move to a Treo and I'm wondering if Cingular
>>>>> might offer any kind of "deal" when I get to the end of my 2 year
>>>>> committment. Anyone have any experiences with that?
>>>>>
>>>>> I should be an "ideal" Cingular customer. No late payments, and an
>>>>> abundance
>>>>> of rollover minutes banked.
>>>> <http://www.cingular.com/customer_service/common_phone_upgrade>
>>> Thanks for that. I'm aware of that info. The primary reason for my post is
>>> I'm wondering if anyone has successfully negotiated a better deal than the
>>> standard one. I definitely should have been a bit more clear about that.
>>
>> To get a better deal you need to get transferred to "retention" -- standard
>> reps don't have the authority.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

BUZZZZZZZZ!!!! WRONG!!! I've posted previously on how
5 or 6 months ago retention paid me (in a credit to my Cingular bill
that more than offset the $$$ I paid for the phones) to take a 6230
and a RAZR even though I was still under contract. Retention has
HUGE latitude compared to the regular CSR people.

"Your Name Here" <[email protected]> wrote in message
news:[email protected]...
> There is NO better deal, and there is NO RETENTION DEPARTMENT, been there
> done that, if the deal/plan is NOT listed on the web site there not going
> to do it. And if they do you better document this and document it good.
>
> BUT THERE IS NOT RETENTION DEPARTMENT
>
> John Navas wrote:
>> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>>
>> In <[email protected]> on Tue, 21 Feb 2006
>> 18:44:08 -0600,
>> "Tony" <[email protected]> wrote:
>>
>>> "John Navas" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> In <[email protected]> on Tue, 21 Feb 2006
>>>> 18:02:40 -0600,
>>>> "Tony" <[email protected]> wrote:
>>>>
>>>>> I've been with Cingular about 18 months now. That's with a 2 year
>>>>> contract
>>>>> that was my first with them. I have a total of 3 lines on the account,
>>>>> so I
>>>>> pay Cingular about $105 a month.
>>>>>
>>>>> I think I'd really like to move to a Treo and I'm wondering if
>>>>> Cingular
>>>>> might offer any kind of "deal" when I get to the end of my 2 year
>>>>> committment. Anyone have any experiences with that?
>>>>>
>>>>> I should be an "ideal" Cingular customer. No late payments, and an
>>>>> abundance
>>>>> of rollover minutes banked.
>>>> <http://www.cingular.com/customer_service/common_phone_upgrade>
>>> Thanks for that. I'm aware of that info. The primary reason for my
>>> post is I'm wondering if anyone has successfully negotiated a better
>>> deal than the standard one. I definitely should have been a bit more
>>> clear about that.
>>
>> To get a better deal you need to get transferred to "retention" --
>> standard
>> reps don't have the authority.
>>

BTW have you considered an HP 6515 instead?

"Tony" <[email protected]> wrote in message
news:[email protected]...
> I've been with Cingular about 18 months now. That's with a 2 year contract
> that was my first with them. I have a total of 3 lines on the account, so
> I pay Cingular about $105 a month.
>
> I think I'd really like to move to a Treo and I'm wondering if Cingular
> might offer any kind of "deal" when I get to the end of my 2 year
> committment. Anyone have any experiences with that?
>
> I should be an "ideal" Cingular customer. No late payments, and an
> abundance of rollover minutes banked.
>
> Tony
>

On Tue, 21 Feb 2006 18:02:40 -0600, "Tony"
<[email protected]> wrote:

[snip]

>I think I'd really like to move to a Treo

I'd recommend thinking long and hard and do a lot of research before
plunking down your hard earned money for a Cingular Treo 650.

FWIW, I ordered a Treo 650 sometime around a year ago.

Although the device, in theory, is great, I found it to be unreliable.
It would spontaneously reboot several times a day, many times in the
middle of a phone call. I looked online and found legion of people
with the same problem and returned it.

Perhaps they've improved things (e.g., firmware), but, to me, a phone
that reboots or locks up more often than once every one or two weeks
is completely unacceptable.

(As it is right now, my Nokia 6620 will go for weeks without a
problem. And the only problem has been it "running out of memory"
because "too many apps are open" when I try and surf the Net after
it's been on for weeks. At that point, I reboot *at my convenience*
and it works flawless for another few weeks.)

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Tue, 21 Feb 2006 21:33:58
-0800, Anonymous <[email protected]> wrote:

>On Tue, 21 Feb 2006 18:02:40 -0600, "Tony"
><[email protected]> wrote:
>
>[snip]
>
>>I think I'd really like to move to a Treo
>
>I'd recommend thinking long and hard and do a lot of research before
>plunking down your hard earned money for a Cingular Treo 650.
>
>FWIW, I ordered a Treo 650 sometime around a year ago.
>
>Although the device, in theory, is great, I found it to be unreliable.
>It would spontaneously reboot several times a day, many times in the
>middle of a phone call. I looked online and found legion of people
>with the same problem and returned it.
>
>Perhaps they've improved things (e.g., firmware), ...

They have.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

Your Name Here wrote:
> There is NO better deal, and there is NO RETENTION DEPARTMENT, been
> there done that, if the deal/plan is NOT listed on the web site there
> not going to do it. And if they do you better document this and
> document it good.
>
> BUT THERE IS NOT RETENTION DEPARTMENT

There most certainly is. However you can't just ask to be transferred there.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Wed, 22 Feb 2006 06:03:38
-0800, SMS <[email protected]> wrote:

>Your Name Here wrote:
>> There is NO better deal, and there is NO RETENTION DEPARTMENT, been
>> there done that, if the deal/plan is NOT listed on the web site there
>> not going to do it. And if they do you better document this and
>> document it good.
>>
>> BUT THERE IS NOT RETENTION DEPARTMENT
>
>There most certainly is. However you can't just ask to be transferred there.

Actually you can.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Wed, 22 Feb 2006 06:03:38
> -0800, SMS <[email protected]> wrote:
>
>>Your Name Here wrote:
>>> There is NO better deal, and there is NO RETENTION DEPARTMENT, been
>>> there done that, if the deal/plan is NOT listed on the web site there
>>> not going to do it. And if they do you better document this and
>>> document it good.
>>>
>>> BUT THERE IS NOT RETENTION DEPARTMENT
>>
>>There most certainly is. However you can't just ask to be transferred
>>there.
>
> Actually you can.
>
> --
> Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
> John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

Actually you can with the caveat that the CSR seems to be trained
to not transfer you unless you are very insistant.

"Anonymous" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 21 Feb 2006 18:02:40 -0600, "Tony"
> <[email protected]> wrote:
>
> [snip]
>
>>I think I'd really like to move to a Treo
>
> I'd recommend thinking long and hard and do a lot of research before
> plunking down your hard earned money for a Cingular Treo 650.
>
> FWIW, I ordered a Treo 650 sometime around a year ago.
>
> Although the device, in theory, is great, I found it to be unreliable.
> It would spontaneously reboot several times a day, many times in the
> middle of a phone call. I looked online and found legion of people
> with the same problem and returned it.
>
> Perhaps they've improved things (e.g., firmware), but, to me, a phone
> that reboots or locks up more often than once every one or two weeks
> is completely unacceptable.
>
> (As it is right now, my Nokia 6620 will go for weeks without a
> problem. And the only problem has been it "running out of memory"
> because "too many apps are open" when I try and surf the Net after
> it's been on for weeks. At that point, I reboot *at my convenience*
> and it works flawless for another few weeks.)

The 6620 is a great phone, and was my primary phone unti I bought
the 6515. I do love the 6620 enough though that I'm debating on
whether to ebay it or keep it.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <bQ_Kf.10452$KZ1.7061@trndny09> on Wed, 22 Feb 2006 14:47:35 GMT, "RobR"
<[email protected]> wrote:

>"John Navas" <[email protected]> wrote in message
>news:[email protected]...
>>
>> In <[email protected]> on Wed, 22 Feb 2006 06:03:38
>> -0800, SMS <[email protected]> wrote:
>>
>>>Your Name Here wrote:
>>>> There is NO better deal, and there is NO RETENTION DEPARTMENT, been
>>>> there done that, if the deal/plan is NOT listed on the web site there
>>>> not going to do it. And if they do you better document this and
>>>> document it good.
>>>>
>>>> BUT THERE IS NOT RETENTION DEPARTMENT
>>>
>>>There most certainly is. However you can't just ask to be transferred
>>>there.
>>
>> Actually you can.

>Actually you can with the caveat that the CSR seems to be trained
>to not transfer you unless you are very insistant.

Indeed it does pay to be (politely) persistent, in other contexts as well. My
own practice is the Rule of Threes, to ask (politely) at least three times
when I haven't yet gotten a good answer, calling back each time to get a
different person. It's proven to be very effective.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>