Cingular's Warranty repair is a JOKE

Bought a Nokia 6102 4 months ago, the middle button came off, spent
45mins on hold to be told that there is a 50 dollar deductible because
of physical damage. I use the phone and take care of the phone and all
of a sudden a button falls of and I have to pay?

GO FIGURE

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› See More: Cingular's Warranty repair is a JOKE

Your Name Here wrote:
> Bought a Nokia 6102 4 months ago, the middle button came off, spent
> 45mins on hold to be told that there is a 50 dollar deductible because
> of physical damage. I use the phone and take care of the phone and all
> of a sudden a button falls of and I have to pay?
>
> GO FIGURE


Maybe Cingular thinks your care of the phone is a joke. If you can't
take better care of your phone than that, you should pay.

--
jer
email reply - I am not a 'ten'

Call Nokia and see what they say.

Fred

"Your Name Here" <[email protected]> wrote in message
news:[email protected]...
> Bought a Nokia 6102 4 months ago, the middle button came off, spent
> 45mins on hold to be told that there is a 50 dollar deductible because of
> physical damage. I use the phone and take care of the phone and all of a
> sudden a button falls of and I have to pay?
>
> GO FIGURE

Originally Posted by Your Name Here

Bought a Nokia 6102 4 months ago, the middle button came off, spent
45mins on hold to be told that there is a 50 dollar deductible because
of physical damage. I use the phone and take care of the phone and all
of a sudden a button falls of and I have to pay?

GO FIGURE

Keep in mind, Cingular does not create the warranty. They only "honor" the manufacturers warranty per the 'mans' instructions. The manufacturer dictates to Cingular what is and what is not covered under their warranty. Being upset with Cingular will get you no where. If you want to complain about the warranty, call Nokia.

Forget Nokia repair. It's FAR FAR worse than Cingular.
You'll be lucky to ever see your phone again if you send
it to them.

See this thread for more info
http://www.howardforums.com/showthread.php?t=737895


"Fred" <[email protected]> wrote in message
news:ROjLf.171283$WH.110735@dukeread01...
> Call Nokia and see what they say.
>
> Fred
>
> "Your Name Here" <[email protected]> wrote in message
> news:[email protected]...
>> Bought a Nokia 6102 4 months ago, the middle button came off, spent
>> 45mins on hold to be told that there is a 50 dollar deductible because of
>> physical damage. I use the phone and take care of the phone and all of a
>> sudden a button falls of and I have to pay?
>>
>> GO FIGURE
>
>

Through general use the button falls off and its my fault.

I know where your from

Jer wrote:
> Your Name Here wrote:
>> Bought a Nokia 6102 4 months ago, the middle button came off, spent
>> 45mins on hold to be told that there is a 50 dollar deductible because
>> of physical damage. I use the phone and take care of the phone and
>> all of a sudden a button falls of and I have to pay?
>>
>> GO FIGURE
>
>
> Maybe Cingular thinks your care of the phone is a joke. If you can't
> take better care of your phone than that, you should pay.
>

Guess Nokia is full of **** and loves jerking people around and charging
a 100 dollar fee for nothing

RobR wrote:
> Forget Nokia repair. It's FAR FAR worse than Cingular.
> You'll be lucky to ever see your phone again if you send
> it to them.
>
> See this thread for more info
> http://www.howardforums.com/showthread.php?t=737895
>
>
> "Fred" <[email protected]> wrote in message
> news:ROjLf.171283$WH.110735@dukeread01...
>> Call Nokia and see what they say.
>>
>> Fred
>>
>> "Your Name Here" <[email protected]> wrote in message
>> news:[email protected]...
>>> Bought a Nokia 6102 4 months ago, the middle button came off, spent
>>> 45mins on hold to be told that there is a 50 dollar deductible because of
>>> physical damage. I use the phone and take care of the phone and all of a
>>> sudden a button falls of and I have to pay?
>>>
>>> GO FIGURE
>>
>
>

"Your Name Here" <[email protected]> wrote in message
news:[email protected]...
> Bought a Nokia 6102 4 months ago, the middle button came off, spent
> 45mins on hold to be told that there is a 50 dollar deductible because
> of physical damage. I use the phone and take care of the phone and all
> of a sudden a button falls of and I have to pay?
>
> GO FIGURE

just hang up and call back, soon you will get someone that will exhange the
phone for you free of charge.

Your Name Here wrote:
> Guess Nokia is full of **** and loves jerking people around and charging
> a 100 dollar fee for nothing
>


Guess the Anonymous Poster is full of **** and loves jerking a business
around and expecting them to cover his abuse for nothing. And no, I'm
not from where you think I'm from. I'm from the Land of Reality. And
you're welcome to a full dose of it.

--
jer
email reply - I am not a 'ten'

Bring it on BOI, bring it on

Jer wrote:
> Your Name Here wrote:
>> Guess Nokia is full of **** and loves jerking people around and
>> charging a 100 dollar fee for nothing
>>
>
>
> Guess the Anonymous Poster is full of **** and loves jerking a business
> around and expecting them to cover his abuse for nothing. And no, I'm
> not from where you think I'm from. I'm from the Land of Reality. And
> you're welcome to a full dose of it.
>

"Your Name Here" <[email protected]> wrote in message
news:[email protected]...
> Bought a Nokia 6102 4 months ago, the middle button came off, spent
> 45mins on hold to be told that there is a 50 dollar deductible because of
> physical damage. I use the phone and take care of the phone and all of a
> sudden a button falls of and I have to pay?
>
> GO FIGURE

The $50 Deductible would be for insurance claim type issues, If you are
correct and the phone has suffered and shows no signs of abuse this would ba
a warranty and not insurance claim.

"Jer" <[email protected]> wrote in message
news:[email protected]...
> Your Name Here wrote:
>> Bought a Nokia 6102 4 months ago, the middle button came off, spent
>> 45mins on hold to be told that there is a 50 dollar deductible because of
>> physical damage. I use the phone and take care of the phone and all of a
>> sudden a button falls of and I have to pay?
>>
>> GO FIGURE
>
>
> Maybe Cingular thinks your care of the phone is a joke. If you can't take
> better care of your phone than that, you should pay.
>
> --
> jer
> email reply - I am not a 'ten'

Ans I suppose you have proof the OP abused the phons and the button popping
off was not a manufacture defect?

"Jer" <[email protected]> wrote in message
news:[email protected]...
> Your Name Here wrote:
>> Guess Nokia is full of **** and loves jerking people around and charging
>> a 100 dollar fee for nothing
>>
>
>
> Guess the Anonymous Poster is full of **** and loves jerking a business
> around and expecting them to cover his abuse for nothing. And no, I'm not
> from where you think I'm from. I'm from the Land of Reality. And you're
> welcome to a full dose of it.
>
> --
> jer
> email reply - I am not a 'ten'

Your from the land of ignorance is where you are from.
How long you worked for Cingular?

Originally Posted by Your Name Here

Bring it on BOI, bring it on

You're such a dork :-P

Originally Posted by PC Medic

"Jer" <[email protected]> wrote in message
news:[email protected]...[color=blue]


Your from the land of ignorance is where you are from.
How long you worked for Cingular?

I know this wasn't directed to me, but I have been working for Cingular Warranty Exchange for 2 years. NO manufacturers cover missing keys as a warranty issue. I'm not saying it's the customers fault or not. But if enough customers call and reprot the isue to the manufacturer, it may eventually be recocnized as a manufacturers defect. For Example. the Nokia 6102......
Nokia 6102-Antenna Cover

"An issue was recently identified which may impact a small percentage of Nokia 6102 devices. During the assembly of some units an insufficient amount of glue was used to attach the antenna cover. As a result the antenna cover on these devices can disengage from the handset body cap during normal use

Nokia has adjusted the manufacturing process to ensure the proper amount of glue is used and the appropriate drying time is allowed. Updated product is currently available in the Distribution Centers and within the Markets, however; there is no way to distinguish units that may be affected by this issue.

WSC Agents if the customers equipment is under 30 days please refer callers to the point of purchase for replacement. If the equipment is over 30 days and within the 1 year warranty period please process an exchange. "

This was only released to Cingular yesterday from Nokia. Up until now, we could not process a warranty exchange and had to refer them to the manufacturer.