WHY use '611' on a Cingular phone..?

It's Cingular's fault that you didn't plan far enough in advance to get your
phone unlocked? Really?

In <[email protected]> on Fri, 03 Mar 2006 18:21:16
-0500, 1234 <[email protected]> wrote:

>
>Bring the band on down, behind me, boyz..
>
>Those who remember my yearly ***** about Cingular
>service can have a good laugh. Please re-read my
>past BoZo spews, and chuckle good.. Ready. ?
>
>Yes, I signed up again another hitch. New free RaZr phones,
>same sane pricing, min roll-over. But C/Service sucks.
>
>I uped for the new deal, phones, etc. took over 3 calls to
>make happen because no one @ 611 had a clue who past did what.
>
>a week goes buy.. really...
>
>Then I was told a Friday del date, they came next day
>(wed) after being told (tue) that FedEx "..refuses.."
>2 overnight Cingular packages. Sheit, I can make FedEx
>dance 2 mins b4 NewYears with a truck full of anything..
>
>..4 a price.. Seems, that the right people did the right
>things, n I got them. 1 works fine, the other has it's moments.
>
>I'm lined up to be in the UK on monday. I needed phone Unlock
># to use another service. I'm signed up for 2 years w/Cingular
>deal, so they have squat to lose by giving me them. Monday
>I am told I need to fill out some form, send it in, etc, &
>they will be in my email (which Cingular has on file) by tues.
>
>Wed I call, and am told I will get the CODES in my email in 24hrs.
>
>FRIDAY I call, and am told that, to get codes, takes 10-15 biz days,
>but this person, who called me back to say she did all she could do
>(and I belive she did) said the powers 2 be have all the info to do it,
>and she cannot promise anything, but it's out of her hands. She's kool..
>
>..She wished me a happy weekend.....It's Fri nite..nothing..
>
>It's not even the fact that I have to get another phone to plug the
>cards in (I have the old Cingular phones but the cards no work)
>or postpone my trip, but HOW FLOCKING HARD can it be to look up the
>phone THEY SENT ME with the INFO I GIVE THEM to look up the FLOCKING # !!
>
>AND...ready..inflate ya shoes..
>
>This person says, that if I SIGN UP FOR ANOTHER Cingular OverSeas service
>I can save money WITH THE PHONE I CANNOT GET THE UNLOCK CODE FOR that will
>work with my EMPLOYER'S OVERSEA SERVICE that I have NO CHOICE BUT 2 USE !!!
>
>Yes sure, I want to give them more $$$ to solve the problem that if they
>DID WHAT I PAY THEM FOR I could do without it costing my more Cingular $..?
>
>It's the bull**** and lies. If I was told 2 weeks when I 1st asked
>about the codes (b4 I got the phones) and was NOT told it was a simple
>1 day over the phone thing to do, I would of worked with the 1-2 week
>thing. But I was told one thing that the next person said was untrue.
>
>If they worked for me, they'd be better schooled..
>
>JJT
>
>
>
>
>
>
>"..Excuse me, please..I am here still.."

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

---

› See More: WHY use '611' on a Cingular phone..?

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 03 Mar 2006 19:26:55
-0500, 1234 <[email protected]> wrote:

>>It's Cingular's fault that you didn't plan far enough in advance to get your
>>phone unlocked? Really?
>
>Not at all, please read the end. I was told when I re-signed up
>WEEKS b4 this week's end, that it was a 24 hr over the phone
>deal, then it was an email reply thing, then a 24 hr'ish thing.

The fact remains that you waited until nearly the last minute. Had you
planned ahead, there wouldn't have been a problem.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 03 Mar 2006 19:38:38
-0500, 1234 <[email protected]> wrote:

>>The fact remains that you waited until nearly the last minute. Had you
>>planned ahead, there wouldn't have been a problem.
>
>PLEASE read the entire post. The time
>frame was over 3 weeks when I 1st asked
>for the Unlock Codes, B4 I even re-signed up,
>activated the phones, etc, I requested the codes
>be sent ASAP. Now, be4 you edit out this post:

That's not what you wrote. Still looks to me like a 1-week lead time at most.

>HOW long does it take to get the code off the
>Cingular system to send them to me? EVEN if it
>was ONLY ASKED FOR this week (which is week 4)

Probably no time at all if Cingular dropped everything else to expedite your
personal request, and that's the problem.

>I've explained the problem, was told story after story
>after story, and now, even when I am in their time frame,
>IT'S MY FAULT ? After years n years of $$$ paid to them,
>they can't push a few buttons to make me happy, but, IF I
>pay them more $$$, could find the time to push enough buttons
>to make my problem go away, but at a price ?..Unlock codes r free.
>
>Come on, explain that one..

Unlock codes aren't free -- it costs money to process your request. Also,
things can and do go wrong (typos, etc.), which can take more time.

I feel your pain, but the fact remains that you wouldn't have had a problem if
you'd asked for the codes well in advance.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

John Navas <[email protected]> wrote:

>It's Cingular's fault that you didn't plan far enough in advance to get your
>phone unlocked? Really?


John: I went through the process. At first I was also told ( by a
person in a Cingular company store) that it took 1 day to get the
unlock code.

As I went through the process, without getting mad, raising my voice,
escalating to a supervisor, etc.. in other words, acting as a mere
customer.. it took 3 weeks.

Now that is far longer than 1 day. I agree with the original poster
that the 611 folks need to have better training in this area, and
advise callers with more realistic timelines. The store personnel also
could benefit from this training. I told "my" store person the story
and he was sympathetic - but said their training is that it takes 1
day.

Of course,I can't be right, John will have to have the last word and
I'll be wrong for agreeing with the original poster.
>
>In <[email protected]> on Fri, 03 Mar 2006 18:21:16
>-0500, 1234 <[email protected]> wrote:
>
>>
>>Bring the band on down, behind me, boyz..
>>
>>Those who remember my yearly ***** about Cingular
>>service can have a good laugh. Please re-read my
>>past BoZo spews, and chuckle good.. Ready. ?
>>
>>Yes, I signed up again another hitch. New free RaZr phones,
>>same sane pricing, min roll-over. But C/Service sucks.
>>
>>I uped for the new deal, phones, etc. took over 3 calls to
>>make happen because no one @ 611 had a clue who past did what.
>>
>>a week goes buy.. really...
>>
>>Then I was told a Friday del date, they came next day
>>(wed) after being told (tue) that FedEx "..refuses.."
>>2 overnight Cingular packages. Sheit, I can make FedEx
>>dance 2 mins b4 NewYears with a truck full of anything..
>>
>>..4 a price.. Seems, that the right people did the right
>>things, n I got them. 1 works fine, the other has it's moments.
>>
>>I'm lined up to be in the UK on monday. I needed phone Unlock
>># to use another service. I'm signed up for 2 years w/Cingular
>>deal, so they have squat to lose by giving me them. Monday
>>I am told I need to fill out some form, send it in, etc, &
>>they will be in my email (which Cingular has on file) by tues.
>>
>>Wed I call, and am told I will get the CODES in my email in 24hrs.
>>
>>FRIDAY I call, and am told that, to get codes, takes 10-15 biz days,
>>but this person, who called me back to say she did all she could do
>>(and I belive she did) said the powers 2 be have all the info to do it,
>>and she cannot promise anything, but it's out of her hands. She's kool..
>>
>>..She wished me a happy weekend.....It's Fri nite..nothing..
>>
>>It's not even the fact that I have to get another phone to plug the
>>cards in (I have the old Cingular phones but the cards no work)
>>or postpone my trip, but HOW FLOCKING HARD can it be to look up the
>>phone THEY SENT ME with the INFO I GIVE THEM to look up the FLOCKING # !!
>>
>>AND...ready..inflate ya shoes..
>>
>>This person says, that if I SIGN UP FOR ANOTHER Cingular OverSeas service
>>I can save money WITH THE PHONE I CANNOT GET THE UNLOCK CODE FOR that will
>>work with my EMPLOYER'S OVERSEA SERVICE that I have NO CHOICE BUT 2 USE !!!
>>
>>Yes sure, I want to give them more $$$ to solve the problem that if they
>>DID WHAT I PAY THEM FOR I could do without it costing my more Cingular $..?
>>
>>It's the bull**** and lies. If I was told 2 weeks when I 1st asked
>>about the codes (b4 I got the phones) and was NOT told it was a simple
>>1 day over the phone thing to do, I would of worked with the 1-2 week
>>thing. But I was told one thing that the next person said was untrue.
>>
>>If they worked for me, they'd be better schooled..
>>
>>JJT
>>
>>
>>
>>
>>
>>
>>"..Excuse me, please..I am here still.."

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 03 Mar 2006 20:11:13
-0500, 1234 <[email protected]> wrote:

>>Probably no time at all if Cingular dropped everything else to expedite your
>>personal request, and that's the problem.
>
>I expected a better answer. We're talking pushing a few buttons

It's almost certainly not just that.

>>I feel your pain, but the fact remains that you wouldn't have had a problem if
>>you'd asked for the codes well in advance.
>
>Thanks, but you did not understand my posts from day one...

I think I actually did.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 03 Mar 2006 20:31:34
-0500, 1234 <[email protected]> wrote:

>But for all the $$$$$$$$$$$$$$$ involved, the folks should
>be better trained. ...

Just the opposite -- thanks to cutthroat competition in cellular, costs are
slashed to the bone. Low price or great customer service -- which would you
rather have? Most of us vote for low price, and we then get what we pay for.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Sat, 04 Mar 2006 12:32:10
-0500, 1234 <[email protected]> wrote:

>Haven't got a clue, do you....

Actually I do, but this pointless argument is over as far as I'm concerned.
Feel free to flame away and to have the last (childish) word.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Tue, 07 Mar 2006 17:41:50
-0500, 1234 <[email protected]> wrote:

>[SNIP]
>If these people lied like this to MY customers,
>they would be looking for another job. Out and out
>lie after BS after lie. Please explain otherwise..

These are human errors, not lies. Calm down. Not everyone is as perfect and
smart as you are.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>