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- 03-21-2006, 07:48 AM #1IopsyGuest
Apparently market share is no longer Cingular's main objective. This article
seems to say that Cingular is shedding customers who roam too much. What's
your take?
http://www.wxyztv.com/wxyz/ys_invest...556035,00.html
› See More: Cingular Pink-Slips Customers Who Travel Too Much
- 03-21-2006, 08:26 AM #2JerGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
Iopsy wrote:
> Apparently market share is no longer Cingular's main objective. This article
> seems to say that Cingular is shedding customers who roam too much. What's
> your take?
>
> http://www.wxyztv.com/wxyz/ys_invest...556035,00.html
>
>
It has been my understanding that the "50% roaming" rule is a standard
component of any nationwide service contract with all wireless carriers.
Failure to read and/or understand the conditions of one's contract is
folly. A friend with T-Mo got dumped for "roaming too much" last year,
so Cingular isn't the only carrier to enforce their side of the contract
on this point. The individual mentioned in the article doesn't
necessarily have to switch carriers, just choose another plan - but if
they do switch carriers, they can port their phone numbers.
--
jer
email reply - I am not a 'ten'
- 03-21-2006, 09:21 AM #3DecaturTxCowboyGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
Iopsy wrote:
> Apparently market share is no longer Cingular's main objective. This article
> seems to say that Cingular is shedding customers who roam too much. What's
> your take?
Sometime long ago, long before Al Gore "invented" the internet...I
recall a situation that was ruled in favor of the consumer because
critical clauses in the contract were exceptionally small or might have
been the whole contract used different sizes of print. I'm just going
from memory here.
Disclaimer: Al Gore never said he invented the internet. But in all
fairness, he did push for funding for the infrastructure. I'll give him
credit for that.
- 03-21-2006, 10:22 AM #4(PeteCresswell)Guest
Re: Cingular Pink-Slips Customers Who Travel Too Much
Per Jer:
> A friend with T-Mo got dumped for "roaming too much" last year,
>so Cingular isn't the only carrier to enforce their side of the contract
>on this point. The individual mentioned in the article doesn't
>necessarily have to switch carriers, just choose another plan
Seems like it might get interesting if/when it turns out that carriers share
lists of people who roam too much and/or "blacklist" people who have been
rejected. Otherwise, with number portability, wouldn't people who roam a
lot just ping-pong back-and-forth between a couple of carriers.
--
PeteCresswell
- 03-21-2006, 10:22 AM #5SMSGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
Iopsy wrote:
> Apparently market share is no longer Cingular's main objective. This article
> seems to say that Cingular is shedding customers who roam too much. What's
> your take?
>
> http://www.wxyztv.com/wxyz/ys_invest...556035,00.html
He knew when he signed up that the roaming was limited to 50%. Sprint
used to have a similar clause, not sure if they still do. His best bet
is to sign up with Verizon, since the roaming onto their extended
network is not limited. He'll have more coverage than he did before, and
if he gets a tri-mode phone he'll have _far_ more coverage than he did
with Cingular.
Companies have the right to not sell to unprofitable customers. Look at
what Cingular is doing to the AT&T Wireless customers that had
sweetheart calling plans at low rates.
- 03-21-2006, 10:45 AM #6mcGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
"Jer" <[email protected]> wrote in message
news:[email protected]...
>> http://www.wxyztv.com/wxyz/ys_invest...556035,00.html
> It has been my understanding that the "50% roaming" rule is a standard
> component of any nationwide service contract with all wireless carriers.
Reading the wxyztv.com report, it sounds like the catch is that this
customer didn't *know* he was roaming onto another carrier's network. He
paid for nationwide service and his phone worked, and that's all he knew.
Roaming is not something he did voluntarily.
It would be much better PR for Cingular if they would make a deal to hand
him over to a carrier in the desired area at no cost to him.
- 03-21-2006, 10:47 AM #7mcGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
"DecaturTxCowboy" <[email protected]> wrote in message
news:[email protected]...
> Sometime long ago, long before Al Gore "invented" the internet...I recall
> a situation that was ruled in favor of the consumer because critical
> clauses in the contract were exceptionally small or might have been the
> whole contract used different sizes of print. I'm just going from memory
> here.
Courts do indeed work that way, to the dismay of con artists everywhere
This is also why we have an FCC. If someone could convince the FCC that
these clauses degrade service for the nation as a whole, they might have to
go away.
- 03-21-2006, 10:52 AM #8HarryGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
On Tue, 21 Mar 2006 08:22:45 -0800, SMS <[email protected]>
wrote:
>Iopsy wrote:
>> Apparently market share is no longer Cingular's main objective. This article
>> seems to say that Cingular is shedding customers who roam too much. What's
>> your take?
>>
>> http://www.wxyztv.com/wxyz/ys_invest...556035,00.html
>
>He knew when he signed up that the roaming was limited to 50%. Sprint
>used to have a similar clause, not sure if they still do. His best bet
>is to sign up with Verizon, since the roaming onto their extended
>network is not limited. He'll have more coverage than he did before, and
>if he gets a tri-mode phone he'll have _far_ more coverage than he did
>with Cingular.
>
>Companies have the right to not sell to unprofitable customers. Look at
>what Cingular is doing to the AT&T Wireless customers that had
>sweetheart calling plans at low rates.
Cingular advertises the "all-over" network.
Looking at their maps, they are all 1 color. They don't tell you which
areas are roaming or not. Indeed their maps imply that there is no
such thing.
I am a normal custormer who had no desire to modify their phone. Every
call I've made says Cingular on it. Every call I've received says
Cingular on it. Even though some calls on my bill are marked follow me
roaming.
So, the average consumer has no way of knowing if they are roaming or
not.
I have had Cingular service for a year now. I have never had a call
dropped on my end. I have never had a bad experience with customer
service. The call quality on my phone is excellent.
Never the less I may well change carriers at the end of my contract.
WHY? In following discussion about Cingular I note that in every
single case they choose the method best for them even if it hurts the
customer. And make no pretense about doing otherwise.
Although I don't think I am affected by this change of theirs why
should I trust them in the future. Maybe I am roaming and just don't
know it.
I can not trust Cingular.
- 03-21-2006, 10:59 AM #9IopsyGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
> It has been my understanding that the "50% roaming" rule is a standard
> component of any nationwide service contract with all wireless carriers.
> Failure to read and/or understand the conditions of one's contract is
> folly.
I don't question the presence of the 50% clause in the contract, I am just
wondering about the wisdom of Cingular enforcing it lest it instigate
articles like the one in the link. Such publlicity could scare off some
potentially profitable customers. As for me, I have never paid much
attention to the percentage of my calls or minuites that are on or off the
Cingular system. I have taken comfort in my nationwide plan and Cingular's
reassurance that I will never have roaming charges in the US. While I live
and work in an area served by Cingular towers, I do not have to go far
(about a half hours drive) to leave the Cingular system and commence
roaming. So even though I often don't travel for my work, I am sure I am
roaming a fair amount of the time as I move about my local region . As I
frequenty cross Cingular's boundary I wonder if I'll be the next to get a
termination letter. I wonder if my ego could stand the rejection of being
fired by Cingular when I don't even work there. Could I take their letter
to the unemployment office and collect benefits, or will I have to undergo
retraining? Oh, the possibilities!
--Iopsy
- 03-21-2006, 12:34 PM #10John NavasGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
In <[email protected]> on Tue, 21 Mar 2006 11:22:39
-0500, "(PeteCresswell)" <[email protected]> wrote:
>Per Jer:
>> A friend with T-Mo got dumped for "roaming too much" last year,
>>so Cingular isn't the only carrier to enforce their side of the contract
>>on this point. The individual mentioned in the article doesn't
>>necessarily have to switch carriers, just choose another plan
>
>Seems like it might get interesting if/when it turns out that carriers share
>lists of people who roam too much and/or "blacklist" people who have been
>rejected. ...
Silly Internet Conspiracy Theory #13240983245.
--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>
- 03-21-2006, 12:35 PM #11John NavasGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
In <[email protected]> on Tue, 21 Mar 2006 08:22:45
-0800, SMS <[email protected]> wrote:
>Companies have the right to not sell to unprofitable customers. Look at
>what Cingular is doing to the AT&T Wireless customers that had
>sweetheart calling plans at low rates.
It's still honoring those contracts.
--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>
- 03-21-2006, 12:36 PM #12John NavasGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
In <[email protected]> on Tue, 21 Mar 2006 16:52:43
GMT, Harry <[email protected]> wrote:
>I can not trust Cingular.
What makes you think you can "trust" any company?
--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>
- 03-21-2006, 12:41 PM #13DecaturTxCowboyGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
Harry wrote:
> Looking at their maps, they are all 1 color. They don't tell you which
> areas are roaming or not. Indeed their maps imply that there is no
> such thing.
That could present a reasonable and obvious expectation of "in network
coverage" to the point it could dilute Cingular's effort to drop anyone
for excessive roaming. A possible similarity to a "bait and switch" scheme
- 03-21-2006, 12:45 PM #14HarryGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
On Tue, 21 Mar 2006 18:36:29 GMT, John Navas
<[email protected]> wrote:
>[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
>In <[email protected]> on Tue, 21 Mar 2006 16:52:43
>GMT, Harry <[email protected]> wrote:
>
>>I can not trust Cingular.
>
>What makes you think you can "trust" any company?
Experience tells you which companies you can trust or not.
- 03-21-2006, 12:45 PM #15John NavasGuest
Re: Cingular Pink-Slips Customers Who Travel Too Much
[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
In <[email protected]> on Tue, 21 Mar 2006 18:45:08
GMT, Harry <[email protected]> wrote:
>On Tue, 21 Mar 2006 18:36:29 GMT, John Navas
><[email protected]> wrote:
>
>>In <[email protected]> on Tue, 21 Mar 2006 16:52:43
>>GMT, Harry <[email protected]> wrote:
>>
>>>I can not trust Cingular.
>>
>>What makes you think you can "trust" any company?
>
>Experience tells you which companies you can trust or not.
Trusting any company is dangerously naive.
--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>
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