How do I get Cingulars attention?

Does anyone have suggestions on how to deal with this problem without
shelling out $300+ to change carriers?



===============================================



The problem I've been experiencing for the past five weeks (after about 16
months of great service) is when in-coming to my phones going directly to
voice mail even if the called phone is turned on and in a high signal area.
This happens on both of my lines/phones. The problem occurs roughly 10% of
the time. The phones are two different types, Samsung x427 and LG L1400



There is no message on the phones that there was a missed call or voice mail
was left. If I do call the voice mail server, there will be a message there
if one was left.



I have contacted technical support numerous times. All but once they had me
power-cycle the phone, they would call it and the call would go through
correctly. They would say, "see, now it's working just fine". The problem
is intermittent I explain to deaf ears.



On one call to tech support the person said they noted an error in the voice
mail routing setup, she changed it, and said proudly, "I'm 100% sure it will
be OK now". Still not fixed.



I made a visit to a Cingluar store to complain. They changed the simm card
and said try that. Still not fixed.



Yesterday I had occasion to call one of my phones and 5 successive attempts
in about a 10 minute period resulted in immediate routing to voice mail. On
four occasions I just hung up on one occasion I did leave a message.



The phone I called had no notification of missed calls or voice mail. I
called voice mail and sure enough the message was there. Oh, by the way
there was another voice mail from earlier in the day that we received with
no indication of the phone.



I went to the Cingular web site to check my account activity and noted in
the calling phone records the five calls noted above were there. In the
called phone records there was no entry for any of the five calls being
received.



I have a neighbor with Cingular service, two lines, and he claims no
problems during this period of time.



I've talked with a billing department "supervisor" and asked if they could
compensate me in anyway for the sub-par service. Her reply was, "we don't
guarantee all calls will be connected". Cost to cancel contract, $135/line.



I got the number for the Cingular "area manager" (Central Florida ~ 50 miles
north of Orlando) from the local Cingular store and will try to contact her
on Tuesday.



Any suggestions are appreciated. It's costing me money. I drove 65 miles,
one way, last week to find out a doctors appointment had been cancelled. Of
course the doctors office left a voice mail message that I never received.

---

› See More: How do I get Cingulars attention?

On Sat, 27 May 2006 16:30:39 -0400, "Bishoop" <[email protected]> wrote:

>Does anyone have suggestions on how to deal with this problem without
>shelling out $300+ to change carriers?
>
>
>
>===============================================
>
Long description of problem snipped

>
There is a spot on Cingular's web site where you can email them with a
problem. Why don't you go there and give them a very brief description
of your problem.. This will get a response back from a person.

THEN

Copy and send the person your entire post. It states clearly,
distinctly, and I might add very politely all that you have been going
through. At that point you will hopefully get bumped upwards to
somebody who will recognize that there is indeed a problem that needs
to be addressed.

Obviously there is no guarantee that that will work. But it might be
worth a try. Good luck.

"Harry" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 27 May 2006 16:30:39 -0400, "Bishoop" <[email protected]> wrote:
>
>>Does anyone have suggestions on how to deal with this problem without
>>shelling out $300+ to change carriers?
>>
>>
>>
>>===============================================
>>
> Long description of problem snipped
>
>>
> There is a spot on Cingular's web site where you can email them with a
> problem. Why don't you go there and give them a very brief description
> of your problem.. This will get a response back from a person.
>
> THEN
>
> Copy and send the person your entire post. It states clearly,
> distinctly, and I might add very politely all that you have been going
> through. At that point you will hopefully get bumped upwards to
> somebody who will recognize that there is indeed a problem that needs
> to be addressed.
>
> Obviously there is no guarantee that that will work. But it might be
> worth a try. Good luck.


I'll give your suggestion a try.

Thanks....



>

"Harry" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 27 May 2006 16:30:39 -0400, "Bishoop" <[email protected]> wrote:
>
>>Does anyone have suggestions on how to deal with this problem without
>>shelling out $300+ to change carriers?
>>
>>
>>
>>===============================================
>>
> Long description of problem snipped
>
>>
> There is a spot on Cingular's web site where you can email them with a
> problem. Why don't you go there and give them a very brief description
> of your problem.. This will get a response back from a person.
>
> THEN
>
> Copy and send the person your entire post. It states clearly,
> distinctly, and I might add very politely all that you have been going
> through. At that point you will hopefully get bumped upwards to
> somebody who will recognize that there is indeed a problem that needs
> to be addressed.
>
> Obviously there is no guarantee that that will work. But it might be
> worth a try. Good luck.

I followed you suggestion on emailing Cingular. They have very poor
selection of canned subjects.

I answered the best I could within the constraints their system and here's
the answer I received on their web site without the email being sent:

========================================

You selected: Phone is dropping calls regularly.
For faster service, we can best help you with this question over the phone.

========================================

How about them apples?

Now to try some other "subjects" and see if I can crack their screening
process.

"Bishoop" <[email protected]> wrote in message
news:[email protected]...
> This happens on both of my lines/phones. The problem occurs roughly 10%
> of the time.

If it works correctly 90% of the time, then maybe that's the best anyone
should actually hope for in the current state of the technology.

Ishould have mentioned about the lousy choices!!! My only thought on
using the email was to try to get to a specific person and convince
them that you have a problem. You know, the idea of trying to get to
the one person who will take the time to help you.


On Sat, 27 May 2006 18:29:04 -0400, "Bishoop" <[email protected]> wrote:

>
>"Harry" <[email protected]> wrote in message
>news:[email protected]...
>> On Sat, 27 May 2006 16:30:39 -0400, "Bishoop" <[email protected]> wrote:
>>
>>>Does anyone have suggestions on how to deal with this problem without
>>>shelling out $300+ to change carriers?
>>>
>>>
>>>
>>>===============================================
>>>
>> Long description of problem snipped
>>
>>>
>> There is a spot on Cingular's web site where you can email them with a
>> problem. Why don't you go there and give them a very brief description
>> of your problem.. This will get a response back from a person.
>>
>> THEN
>>
>> Copy and send the person your entire post. It states clearly,
>> distinctly, and I might add very politely all that you have been going
>> through. At that point you will hopefully get bumped upwards to
>> somebody who will recognize that there is indeed a problem that needs
>> to be addressed.
>>
>> Obviously there is no guarantee that that will work. But it might be
>> worth a try. Good luck.
>
>I followed you suggestion on emailing Cingular. They have very poor
>selection of canned subjects.
>
>I answered the best I could within the constraints their system and here's
>the answer I received on their web site without the email being sent:
>
>========================================
>
> You selected: Phone is dropping calls regularly.
>For faster service, we can best help you with this question over the phone.
>
>========================================
>
>How about them apples?
>
>Now to try some other "subjects" and see if I can crack their screening
>process.
>

You know, you could try replying to their message with one that goes
simply:

"Please go back and read my earlier post. As you can see I tried
calling you and that didn't work. Please give me a single person I can
deal with in helping you solve this problem."

Playing to their ego in the last line might help LOL.



On Sat, 27 May 2006 18:29:04 -0400, "Bishoop" <[email protected]> wrote:

>
>"Harry" <[email protected]> wrote in message
>news:[email protected]...
>> On Sat, 27 May 2006 16:30:39 -0400, "Bishoop" <[email protected]> wrote:
>>
>>>Does anyone have suggestions on how to deal with this problem without
>>>shelling out $300+ to change carriers?
>>>
>>>
>>>
>>>===============================================
>>>
>> Long description of problem snipped
>>
>>>
>> There is a spot on Cingular's web site where you can email them with a
>> problem. Why don't you go there and give them a very brief description
>> of your problem.. This will get a response back from a person.
>>
>> THEN
>>
>> Copy and send the person your entire post. It states clearly,
>> distinctly, and I might add very politely all that you have been going
>> through. At that point you will hopefully get bumped upwards to
>> somebody who will recognize that there is indeed a problem that needs
>> to be addressed.
>>
>> Obviously there is no guarantee that that will work. But it might be
>> worth a try. Good luck.
>
>I followed you suggestion on emailing Cingular. They have very poor
>selection of canned subjects.
>
>I answered the best I could within the constraints their system and here's
>the answer I received on their web site without the email being sent:
>
>========================================
>
> You selected: Phone is dropping calls regularly.
>For faster service, we can best help you with this question over the phone.
>
>========================================
>
>How about them apples?
>
>Now to try some other "subjects" and see if I can crack their screening
>process.
>

On Sat, 27 May 2006 16:30:39 -0400, "Bishoop" <[email protected]> wrote:



Better Business Bureau, Attorney general. Went through the same
crap with Nextel a while back , ported and moved and paid the money
but when I did I sent it registered mail and the same letter to the
NYS attorney generals office. 5 weeks later got a refund check from
Nextel in Las Vegas for the ETF and the last months service with a
letter of apology.

Like the wife always says, it pays to write letters along with email
and everyone in the world cc'd or bcc'd on it.

Its worked for us
>Does anyone have suggestions on how to deal with this problem without
>shelling out $300+ to change carriers?
>
>
>
>===============================================
>
>
>
>The problem I've been experiencing for the past five weeks (after about 16
>months of great service) is when in-coming to my phones going directly to
>voice mail even if the called phone is turned on and in a high signal area.
>This happens on both of my lines/phones. The problem occurs roughly 10% of
>the time. The phones are two different types, Samsung x427 and LG L1400
>
>
>
>There is no message on the phones that there was a missed call or voice mail
>was left. If I do call the voice mail server, there will be a message there
>if one was left.
>
>
>
>I have contacted technical support numerous times. All but once they had me
>power-cycle the phone, they would call it and the call would go through
>correctly. They would say, "see, now it's working just fine". The problem
>is intermittent I explain to deaf ears.
>
>
>
>On one call to tech support the person said they noted an error in the voice
>mail routing setup, she changed it, and said proudly, "I'm 100% sure it will
>be OK now". Still not fixed.
>
>
>
>I made a visit to a Cingluar store to complain. They changed the simm card
>and said try that. Still not fixed.
>
>
>
>Yesterday I had occasion to call one of my phones and 5 successive attempts
>in about a 10 minute period resulted in immediate routing to voice mail. On
>four occasions I just hung up on one occasion I did leave a message.
>
>
>
>The phone I called had no notification of missed calls or voice mail. I
>called voice mail and sure enough the message was there. Oh, by the way
>there was another voice mail from earlier in the day that we received with
>no indication of the phone.
>
>
>
>I went to the Cingular web site to check my account activity and noted in
>the calling phone records the five calls noted above were there. In the
>called phone records there was no entry for any of the five calls being
>received.
>
>
>
>I have a neighbor with Cingular service, two lines, and he claims no
>problems during this period of time.
>
>
>
>I've talked with a billing department "supervisor" and asked if they could
>compensate me in anyway for the sub-par service. Her reply was, "we don't
>guarantee all calls will be connected". Cost to cancel contract, $135/line.
>
>
>
>I got the number for the Cingular "area manager" (Central Florida ~ 50 miles
>north of Orlando) from the local Cingular store and will try to contact her
>on Tuesday.
>
>
>
>Any suggestions are appreciated. It's costing me money. I drove 65 miles,
>one way, last week to find out a doctors appointment had been cancelled. Of
>course the doctors office left a voice mail message that I never received.
>