Cingular OUTAGE for all of Texas

And of course they refuse to tell anyone why, or offer any compensation.


http://www.dfw.com/mld/dfw/business/15183046.htm

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› See More: Cingular OUTAGE for all of Texas

Working fine in Dallas now.

Jack Zwick wrote:
> And of course they refuse to tell anyone why, or offer any compensation.
>
>
> http://www.dfw.com/mld/dfw/business/15183046.htm

On Thu, 03 Aug 2006 01:37:26 GMT, Jack Zwick <[email protected]> wrote
in <[email protected]>:

>And of course they refuse to tell anyone why, or offer any compensation.
>
>http://www.dfw.com/mld/dfw/business/15183046.htm

Why should they? There is no service guarantee. In fact, just the
opposite.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> On Thu, 03 Aug 2006 01:37:26 GMT, Jack Zwick <[email protected]> wrote
> in <[email protected]>:
>
>>And of course they refuse to tell anyone why, or offer any compensation.
>>
>>http://www.dfw.com/mld/dfw/business/15183046.htm
>
> Why should they? There is no service guarantee. In fact, just the
> opposite.
>

Just the opposite ... You mean they guarantee no service

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> On Thu, 03 Aug 2006 01:37:26 GMT, Jack Zwick <[email protected]> wrote
> in <[email protected]>:
>
>>And of course they refuse to tell anyone why, or offer any compensation.
>>
>>http://www.dfw.com/mld/dfw/business/15183046.htm
>
> Why should they? There is no service guarantee. In fact, just the
> opposite.
>


So much for having the fewest dropped calls.

In article <[email protected]>,
Mike M <[email protected]> wrote:

> Working fine in Dallas now.
>
> Jack Zwick wrote:
> > And of course they refuse to tell anyone why, or offer any compensation.
> >
> >
> > http://www.dfw.com/mld/dfw/business/15183046.htm


At first I thought maybe someone went to pull a plug on TDMA and pulled
it on GSM instead.

On Thu, 03 Aug 2006 02:08:50 GMT, John Navas
<[email protected]> wrote:

>On Thu, 03 Aug 2006 01:37:26 GMT, Jack Zwick <[email protected]> wrote
>in <[email protected]>:
>
>>And of course they refuse to tell anyone why, or offer any compensation.
>>
>>http://www.dfw.com/mld/dfw/business/15183046.htm
>
>Why should they? There is no service guarantee. In fact, just the
>opposite.

Blame that on suckers (everyone look in the mirror) who just blindly
sign the dotted line. If the vast majority of the public refused to
sign such one-sided contracts, then these fascist cellular companies
would be forced to offer fair contracts.

Scott wrote:
> "John Navas" <[email protected]> wrote in message
> news:[email protected]...
>
>>On Thu, 03 Aug 2006 01:37:26 GMT, Jack Zwick <[email protected]> wrote
>>in <[email protected]>:
>>
>>
>>>And of course they refuse to tell anyone why, or offer any compensation.
>>>
>>>http://www.dfw.com/mld/dfw/business/15183046.htm
>>
>>Why should they? There is no service guarantee. In fact, just the
>>opposite.
>>
>
>
>
> So much for having the fewest dropped calls.
>
>


Seems to me their dropped call metrics were unaffected - they can't drop
a call that was never established.

--
jer
email reply - I am not a 'ten'

Jer wrote:
> Scott wrote:

>>
>> So much for having the fewest dropped calls.
>>
>
>
> Seems to me their dropped call metrics were unaffected - they can't drop
> a call that was never established.

But all the calls dropped when the service went down. I don't think
compensation is considered for an outage that lasts only a few hours.
After all, if it was prorated, the loss of three hours of service is
around 20 cents for a $48/month bill.

In article <[email protected]>,
SMS <[email protected]> wrote:

> Jer wrote:
> > Scott wrote:
>
> >>
> >> So much for having the fewest dropped calls.
> >>
> >
> >
> > Seems to me their dropped call metrics were unaffected - they can't drop
> > a call that was never established.
>
> But all the calls dropped when the service went down. I don't think
> compensation is considered for an outage that lasts only a few hours.
> After all, if it was prorated, the loss of three hours of service is
> around 20 cents for a $48/month bill.

When I asked about compensation (180 Rollover minutes might be
appropriate) I was told (and NAVASS of course will argue with):

"I could give you credit for 1 days service, but if the outage continues
into a second day, I couldn't get you any more credit".

In article <jackzwick-243E4C.20375002082006
@newsclstr02.news.prodigy.com>, [email protected] says...

> And of course they refuse to tell anyone why, or offer any compensation.


When I called on my land line, the nice lady told me she was really
sorry...


;-)


-Bob

On Thu, 03 Aug 2006 03:47:03 GMT, Jack Zwick <[email protected]> wrote
in <[email protected]>:

>In article <[email protected]>,
> Mike M <[email protected]> wrote:
>
>> Working fine in Dallas now.
>>
>> Jack Zwick wrote:
>> > And of course they refuse to tell anyone why, or offer any compensation.
>> >
>> > http://www.dfw.com/mld/dfw/business/15183046.htm
>
>At first I thought maybe someone went to pull a plug on TDMA and pulled
>it on GSM instead.

LOL

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

My Cingular service here in Michigan went bad Wednesday also. My
signal dropped to zero, though as I traveled in the Detroit area today
(Thurs) it occasionally returned to two or three bars. I called
Cingular and was told that the Texas outage also affected my area! The
rep said the towers went out and the problem is intermittent. I called
again and this time a different rep said my problem is related to
Cingular working on the former AT&T towers. In any case, my service is
next to non-existent.

My Cingular service here in Michigan went bad Wednesday also. My
signal dropped to zero, though as I traveled in the Detroit area today
(Thurs) it occasionally returned to two or three bars. I called
Cingular and was told that the Texas outage also affected my area! The
rep said the towers went out and the problem is intermittent. I called
again and this time a different rep said my problem is related to
Cingular working on the former AT&T towers. In any case, my service is
next to non-existent.

On 3 Aug 2006 12:20:12 -0700, [email protected] wrote in
<[email protected]>:

>My Cingular service here in Michigan went bad Wednesday also. My
>signal dropped to zero, though as I traveled in the Detroit area today
>(Thurs) it occasionally returned to two or three bars. I called
>Cingular and was told that the Texas outage also affected my area! The
>rep said the towers went out and the problem is intermittent. I called
>again and this time a different rep said my problem is related to
>Cingular working on the former AT&T towers. In any case, my service is
>next to non-existent.

The latter (integration of orange and blue networks) is the likely
cause. There's normally not much disruption, and usually not for too
long. It nonetheless is a good idea to call in a trouble report and ask
for some credit (rollover minutes).

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>