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  1. #1
    pv
    Guest
    I've finally decided to upgrade our phones and went to the Cingular web
    site. When I follow the links to upgrade I get the following message:

    "Cannot Complete Online
    There was a problem with your request.

    P1011: Unfortunately, we are unable to complete your transaction via our
    website. Please contact Customer Service at 1-888-867-4384 for assistance."

    Does anyone have any idea what might be going on? This has been happening
    for the past two days, so if it's a Cingular web site problem I'm not very
    impressed by the fact that they haven't fixed it in two days.

    If I had wanted to talk to customer service I would have called there in the
    first place instead of going to the web. I really hate the hassle of trying
    to talk to there customer service on the phone! I've been a Cingular
    customer for almost five years but I'm seriously considering switching if
    they can't do better than this.

    TIA,

    --
    Gary Vocks
    To Help Support Our Troops In Iraq Visit:
    http://www.under-1-roof.com/supportourtroops.html
    Click on the link at the bottom of the page to see the clothing distribution
    pictures.






    See More: Can't upgrade phones on Cingular web site




  2. #2
    Ann
    Guest

    Re: Can't upgrade phones on Cingular web site

    You might CS and ask them the question. I have found CS to be friendly and
    knowledgeable more than 50% of the time and I can't imagine they are any
    worse than VZ or any other competitor. They are only human ... and just
    like the rest of us in our jobs some days are better than others.


    "pv" <[email protected]> wrote in message
    news:[email protected]
    > I've finally decided to upgrade our phones and went to the Cingular web
    > site. When I follow the links to upgrade I get the following message:
    >
    > "Cannot Complete Online
    > There was a problem with your request.
    >
    > P1011: Unfortunately, we are unable to complete your transaction via our
    > website. Please contact Customer Service at 1-888-867-4384 for
    > assistance."
    >
    > Does anyone have any idea what might be going on? This has been happening
    > for the past two days, so if it's a Cingular web site problem I'm not very
    > impressed by the fact that they haven't fixed it in two days.
    >
    > If I had wanted to talk to customer service I would have called there in
    > the first place instead of going to the web. I really hate the hassle of
    > trying to talk to there customer service on the phone! I've been a
    > Cingular customer for almost five years but I'm seriously considering
    > switching if they can't do better than this.
    >
    > TIA,
    >
    > --
    > Gary Vocks
    > To Help Support Our Troops In Iraq Visit:
    > http://www.under-1-roof.com/supportourtroops.html
    > Click on the link at the bottom of the page to see the clothing
    > distribution pictures.
    >
    >
    >






  3. #3
    Jackzwick
    Guest

    Re: Can't upgrade phones on Cingular web site

    In article <[email protected]>,
    "Ann" <[email protected]> wrote:

    > You might CS and ask them the question. I have found CS to be friendly and
    > knowledgeable more than 50% of the time and I can't imagine they are any
    > worse than VZ or any other competitor. They are only human ... and just
    > like the rest of us in our jobs some days are better than others.


    It also depends on their instructions from management.



  4. #4
    Scott
    Guest

    Re: Can't upgrade phones on Cingular web site


    "Jackzwick" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Ann" <[email protected]> wrote:
    >
    >> You might CS and ask them the question. I have found CS to be friendly
    >> and
    >> knowledgeable more than 50% of the time and I can't imagine they are any
    >> worse than VZ or any other competitor. They are only human ... and just
    >> like the rest of us in our jobs some days are better than others.

    >
    > It also depends on their instructions from management.


    Please elaborate- I'm curious to see which conspiracy theory you are using
    these days.





  5. #5
    Jackzwick
    Guest

    Re: Can't upgrade phones on Cingular web site

    In article <[email protected]>,
    "Scott" <[email protected]> wrote:

    >
    > "Jackzwick" <[email protected]> wrote in message
    > news:[email protected]
    > > In article <[email protected]>,
    > > "Ann" <[email protected]> wrote:
    > >
    > >> You might CS and ask them the question. I have found CS to be friendly
    > >> and
    > >> knowledgeable more than 50% of the time and I can't imagine they are any
    > >> worse than VZ or any other competitor. They are only human ... and just
    > >> like the rest of us in our jobs some days are better than others.

    > >
    > > It also depends on their instructions from management.

    >
    > Please elaborate- I'm curious to see which conspiracy theory you are using
    > these days.


    When Cingular had the near National Outage, reps were given spin to tell
    folks.

    Then Sprint had their own outage:

    http://abcnews.go.com/US/wireStory?id=2297869



  6. #6
    Ken G
    Guest

    Re: Can't upgrade phones on Cingular web site

    If you are a former AT&T customer, they do not allow phone upgrades.
    I just "upgraded" through an eBay purchase, and I am happy with the
    purchase;
    just be careful of the seller, and look at their history, and I would
    suggest only getting a phone that includes the charging cable (otherwise you
    have to wonder if it is stolen or "found").

    Good luck.


    "Jackzwick" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Scott" <[email protected]> wrote:
    >
    >>
    >> "Jackzwick" <[email protected]> wrote in message
    >> news:[email protected]
    >> > In article <[email protected]>,
    >> > "Ann" <[email protected]> wrote:
    >> >
    >> >> You might CS and ask them the question. I have found CS to be
    >> >> friendly
    >> >> and
    >> >> knowledgeable more than 50% of the time and I can't imagine they are
    >> >> any
    >> >> worse than VZ or any other competitor. They are only human ... and
    >> >> just
    >> >> like the rest of us in our jobs some days are better than others.
    >> >
    >> > It also depends on their instructions from management.

    >>
    >> Please elaborate- I'm curious to see which conspiracy theory you are
    >> using
    >> these days.

    >
    > When Cingular had the near National Outage, reps were given spin to tell
    > folks.
    >
    > Then Sprint had their own outage:
    >
    > http://abcnews.go.com/US/wireStory?id=2297869






  7. #7
    pv
    Guest

    Re: Can't upgrade phones on Cingular web site

    I bit the bullet and called the number that the web site gave me. I have
    to admit that I was pleasantly surprised at how fast I got through and how
    helpful they were. Turns out that they are experiencing difficulties with
    their web site and have been for the past week or so. They told me that
    some people have been able to use the web to upgrade phones and services and
    some haven't and they don't know why. Bottom line was that the CS rep was
    authorized to give the same deals to people who call in as those people
    would have been able to get on the web. BTW, I'm not a former AT&T
    customer--been with Cingular for about five years.


    --
    Gary Vocks
    To Help Support Our Troops In Iraq Visit:
    http://www.under-1-roof.com/supportourtroops.html
    Click on the link at the bottom of the page to see the clothing distribution
    pictures.

    "Ken G" <[email protected]> wrote in message
    news:[email protected]
    > If you are a former AT&T customer, they do not allow phone upgrades.
    > I just "upgraded" through an eBay purchase, and I am happy with the
    > purchase;
    > just be careful of the seller, and look at their history, and I would
    > suggest only getting a phone that includes the charging cable (otherwise
    > you have to wonder if it is stolen or "found").
    >
    > Good luck.
    >
    >
    > "Jackzwick" <[email protected]> wrote in message
    > news:[email protected]
    >> In article <[email protected]>,
    >> "Scott" <[email protected]> wrote:
    >>
    >>>
    >>> "Jackzwick" <[email protected]> wrote in message
    >>> news:[email protected]
    >>> > In article <[email protected]>,
    >>> > "Ann" <[email protected]> wrote:
    >>> >
    >>> >> You might CS and ask them the question. I have found CS to be
    >>> >> friendly
    >>> >> and
    >>> >> knowledgeable more than 50% of the time and I can't imagine they are
    >>> >> any
    >>> >> worse than VZ or any other competitor. They are only human ... and
    >>> >> just
    >>> >> like the rest of us in our jobs some days are better than others.
    >>> >
    >>> > It also depends on their instructions from management.
    >>>
    >>> Please elaborate- I'm curious to see which conspiracy theory you are
    >>> using
    >>> these days.

    >>
    >> When Cingular had the near National Outage, reps were given spin to tell
    >> folks.
    >>
    >> Then Sprint had their own outage:
    >>
    >> http://abcnews.go.com/US/wireStory?id=2297869

    >
    >






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