Change from T-Mobile to Cingular?

my unlocked t-mobile motorola phone, imported from asia, says cingular in
southern california and t-mobile in chicago.

i gave up and removed the carrier name from my display.
cleaner look too.

"> At 25 Oct 2006 15:51:34 -0400 Cyrus Afzali wrote:
>
>> >IIRC, AT&T Wireless was the 800MHz A-carrier in NYC when Cingular
>> >purchased them. I assume Cingular is now using that spectrum for their
>> >service and weaning themselves off of T-Mobile's 1900MHz network.
>>
>> They have to. As you might recall, T-Mobile and Cingular ended their
>> networking sharing agreement that gave Cingular the right to use
>> T-Mobile's network in NY and T-Mobile the right to use Cingular's in
>> California.
>>
>> As a result, both carriers now use their own native networks in those
>> two areas. It's been that way for quite some time.
>
> I knew the roaming agreement was over, I just didn't know how long a
> period the two carriers gave each other to complete the transition. Now
> that you mention it, it has been awhile since we've seen any "why does my
> T-Mo phone say 'Cingular' on the display when I'm in LA?" posts... ;-)
>

---

› See More: Change from T-Mobile to Cingular?

On Wed, 25 Oct 2006 16:45:50 -0600, Todd Allcock
<[email protected]> wrote in
<[email protected]>:

>At 25 Oct 2006 15:51:34 -0400 Cyrus Afzali wrote:
>
>> >IIRC, AT&T Wireless was the 800MHz A-carrier in NYC when Cingular
>> >purchased them. I assume Cingular is now using that spectrum for their
>> >service and weaning themselves off of T-Mobile's 1900MHz network.
>>
>> They have to. As you might recall, T-Mobile and Cingular ended their
>> networking sharing agreement that gave Cingular the right to use
>> T-Mobile's network in NY and T-Mobile the right to use Cingular's in
>> California.
>>
>> As a result, both carriers now use their own native networks in those
>> two areas. It's been that way for quite some time.
>
>I knew the roaming agreement was over, I just didn't know how long a
>period the two carriers gave each other to complete the transition. ...

The $1.2 billion buyback of network service from T-Mobile to Cingular
runs through 2008.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

In article <0BX%[email protected]>, Irv wrote:
> my unlocked t-mobile motorola phone, imported from asia, says cingular in
> southern california and t-mobile in chicago.

How old is it? Has its firmware been updated?

I've seen the opposite with a family member's unlocked Cingular phone
activated on T-Mobile.


--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

I would have to say that things are still bad at Cingular.
I jst left them after having Cingular One, then bought by AT&T, then
bought by Cingular. After having the same service for some 8yrs, I'm
SOOO happy I left Cingular and their crappy CS. TM's CS is 20 times
better than Cingular's.

I'm a happier camper at the TM ranch.

On Fri, 20 Oct 2006 22:21:41 GMT, "El Jefe" <[email protected]> wrote:

>
>I have been with T-Mobile since pre Voice Stream days (Omni Point) here in
>NY City.
>I have been moderately happy for the past 3-4 years.
>However my Motorola V300 is in need of replacement and I am not thrilled
>with the choices
>presented to me by the retention department.
>
>My questions are in NYC does Cingular still use the 1900 bandwidth they were
>leasing from T-Mobile or have they migrated to the 850 band.
>
>If they have migrated to 850 is the rf better in buildings than the 1900
>T-Mobile bandwidth.
>I have always felt that in NYC if I am in buildings my T-Mobile service
>could have been much better.
>
>Also I do want a quad band 850/900/1800/1900 phone because when I travel I
>buy local sim cards.
>Does Cingular unlock phones as easily as T-Mobile. When I call T-M for an
>unlock code I have always been given the code without any hassle.
>
>I need recommendations for what phone to get.
>My priorities are good rf, good hearing volume, clear voice transmission, if
>possible no external antenna and the qualities just enumerated. Bluetooth if
>available, voice dialing if available.
>
>My experience with customer service over the years has been generally
>excellent with T-M.
>I understand that in the past Cingular has had horrible CS and I was
>wondering if things have had a major improvement.
>
>Your help is appreciated
>

On Mon, 04 Dec 2006 16:37:38 -0500, Sgt. Hulka <[email protected]> wrote
in <[email protected]>:

>I would have to say that things are still bad at Cingular.
>I jst left them after having Cingular One, then bought by AT&T, then
>bought by Cingular. After having the same service for some 8yrs, I'm
>SOOO happy I left Cingular and their crappy CS. TM's CS is 20 times
>better than Cingular's.
>
>I'm a happier camper at the TM ranch.

I've personally found Cingular Customer Care reps to be consistently
friendly and helpful. Approaching them with a polite and positive
attitude works wonders.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

I had trouble with both of them here in the LA area.

True enough, being polite is always helpful, but I switched from Cingular to
T-Mobile because the Customer Service could not provide accurate
information; I had to call them every month to resolve the same problem
which they handled with a credit adjustment. That fixed the symptoms, but
not the problem.

Finally, 9 months into my 1 year contract, I found someone that fully
explained the situation. That explanation was that I had two discount types
that were not allowed together. I specifically asked about this issue when
I signed up and was told I was eligible for both discounts together. 9
months of prior calls got me a credit and the comment "I can't understand
why you didn't get the discount. You are entitled to it."

T-Mobile offered me more minutes for the same price as Cingular. The choice
was obvious to me.

Walt Kienzle

[snip]
> I've personally found Cingular Customer Care reps to be consistently
> friendly and helpful. Approaching them with a polite and positive
> attitude works wonders.
[snip]

Walt Kienzle wrote:
> True enough, being polite is always helpful, but I switched from Cingular to
> T-Mobile because the Customer Service could not provide accurate
> information; I had to call them every month to resolve the same problem
> which they handled with a credit adjustment. That fixed the symptoms, but
> not the problem.

I don't think that politeness has ever been an issue, Cingular's
problems are more related to either being unable to resolve a problem
because to solution exists, or not being able to fix billing issues and
have them remain fixed.

"SMS" <[email protected]> wrote in message
news:[email protected]...
> Walt Kienzle wrote:
>> True enough, being polite is always helpful, but I switched from Cingular
>> to T-Mobile because the Customer Service could not provide accurate
>> information; I had to call them every month to resolve the same problem
>> which they handled with a credit adjustment. That fixed the symptoms,
>> but not the problem.
>
> I don't think that politeness has ever been an issue, Cingular's problems
> are more related to either being unable to resolve a problem because to
> solution exists, or not being able to fix billing issues and have them
> remain fixed.

That was exactly my point in response to the previous post. I was just a
bit longer-winded. Apparently the PP thought that Cingular CS was unwilling
to help, when in actuality they are often unable to help. My story was
designed to illustrate that no amount of politeness can overcome
incompetence.

Cyrus Afzali wrote:

> Any company that wants to stay in business learns the customer is
> always the boss, no matter what. Only employees at a company tied to
> legacy phone operators wouldn't get that. Companies that have had to
> compete for a long time know better. But now the regional Bells are
> getting their clocks cleaned, so it all works out in the end.

Yet Verizon is also tied to legacy operators Bell Atlantic and GTE, and
they do a much better job than Cingular at customer service.

Good customer service is a lot more than being polite to callers, it's
actually being able to solve the problem and have it stay solved, or at
least admit that the problem has solution.

In article <[email protected]>, SMS wrote:
> Cyrus Afzali wrote:
>
>> Any company that wants to stay in business learns the customer is
>> always the boss, no matter what. Only employees at a company tied to
>> legacy phone operators wouldn't get that. Companies that have had to
>> compete for a long time know better. But now the regional Bells are
>> getting their clocks cleaned, so it all works out in the end.
>
> Yet Verizon is also tied to legacy operators Bell Atlantic and GTE, and
> they do a much better job than Cingular at customer service.
>
> Good customer service is a lot more than being polite to callers, it's
> actually being able to solve the problem and have it stay solved, or at
> least admit that the problem has solution.

YMMV. Verizon did that well, for me personally, for about 3 1/2 years
before they started sucking. Sprint did well for me too, for about the
same length of time - my wife had a Sprint phone and mine was Verizon.
Then the merger happened and they went to hell. T-Mobile is currently
doing quite well for us in the CS department.


--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

On Tue, 12 Dec 2006 21:56:35 -0500, Cyrus Afzali <[email protected]>
wrote in <[email protected]>:

>On Tue, 05 Dec 2006 21:00:09 GMT, John Navas
><[email protected]> wrote:

>>I've personally found Cingular Customer Care reps to be consistently
>>friendly and helpful. Approaching them with a polite and positive
>>attitude works wonders.
>
>Any company that wants to stay in business learns the customer is
>always the boss, no matter what.

That would literally be a recipe for suicide. The customer may be a
kind of "king" to a good company, but certainly not the "boss". Part of
being a good business is knowing what business to walk away from.

>Only employees at a company tied to
>legacy phone operators wouldn't get that. Companies that have had to
>compete for a long time know better. But now the regional Bells are
>getting their clocks cleaned, so it all works out in the end.

Time will tell, but the telcos have been doing quite well thus far.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

In article <[email protected]>, Cyrus Afzali wrote:

> If a customer's not a good customer, you shouldn't take their business
> to begin with, plain and simple. I walk away from clients that aren't
> a good fit for my business because I'd rather not have the headaches
> later. There's nothing to stop Cingular from doing the same.

Sometimes it's not easy to tell at first (not that I'm trying to make
excuses for Cingular here).



--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.