Consumer Reports survey on Customer Service

Cingular ranks low, and identical to JD Power rankings earlier this
year, SprintPCS ranks lower.

http://seattlepi.nwsource.com/busine...lphones05.html

---

› See More: Consumer Reports survey on Customer Service

On Tue, 05 Dec 2006 13:27:16 GMT, [email protected] wrote in
<[email protected]>:

>Cingular ranks low, and identical to JD Power rankings earlier this
>year, SprintPCS ranks lower.
>
>http://seattlepi.nwsource.com/busine...lphones05.html

As a group, the carriers still leave much to be desired, Consumer
Reports editorialized.

They scored only 66 on a scale of 100 for overall satisfaction. ...

In other words, differences were relatively small and not terribly
meaningful.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 05 Dec 2006 13:27:16 GMT, [email protected] wrote in
> <[email protected]>:
>
>>Cingular ranks low, and identical to JD Power rankings earlier this
>>year, SprintPCS ranks lower.
>>
>>http://seattlepi.nwsource.com/busine...lphones05.html
>
> As a group, the carriers still leave much to be desired, Consumer
> Reports editorialized.
>
> They scored only 66 on a scale of 100 for overall satisfaction. ...
>
> In other words, differences were relatively small and not terribly
> meaningful.
>
> --
> Best regards, FAQ FOR CINGULAR WIRELESS:
> John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

It is "terribly meaningful" if you need service.

I needed service with a problem and it took three months before I got to
someone at Cingular that helped me. Before reaching this "helpful" person
all I got was "there is no problem".

On Tue, 5 Dec 2006 15:12:56 -0500, "ACP" <[email protected]> wrote in
<[email protected]>:

>
>"John Navas" <[email protected]> wrote in message
>news:[email protected]...
>> On Tue, 05 Dec 2006 13:27:16 GMT, [email protected] wrote in
>> <[email protected]>:
>>
>>>Cingular ranks low, and identical to JD Power rankings earlier this
>>>year, SprintPCS ranks lower.
>>>
>>>http://seattlepi.nwsource.com/busine...lphones05.html
>>
>> As a group, the carriers still leave much to be desired, Consumer
>> Reports editorialized.
>>
>> They scored only 66 on a scale of 100 for overall satisfaction. ...
>>
>> In other words, differences were relatively small and not terribly
>> meaningful.

>It is "terribly meaningful" if you need service.
>
>I needed service with a problem and it took three months before I got to
>someone at Cingular that helped me. Before reaching this "helpful" person
>all I got was "there is no problem".

I've found Cingular Customer Care reps to be consistently friendly and
helpful. Approaching them with a polite and positive attitude works
wonders.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

>
>I've found Cingular Customer Care reps to be consistently friendly and
>helpful. Approaching them with a polite and positive attitude works
>wonders.


Of course you would, Cingular can do no wrong in your eyes.

The JD Power and Consumer Reports
studies show differently.

[email protected] wrote:
> Cingular ranks low, and identical to JD Power rankings earlier this
> year, SprintPCS ranks lower.
>
> http://seattlepi.nwsource.com/busine...lphones05.html

It wasn't a customer service survey, it's their annual survey of carriers.

While it's not surprising that Verizon ranked first in 14 out of 20
areas, and second in the rest, I'm surprised that T-Mobile beat them in
three cities. No doubt T-Mobile's policy of discouraging new sign-ups
for people with no coverage at their home and work locations plays a
part in their good ratings. Alltel has always been a good carrier in the
cities that it serves, and it does well in roaming because it's CDMA.

As I predicted, Verizon did decline in their ratings over last year. In
last year's survey, Verizon was top-rated in 17 out of 18 metro areas,
this year it's only 14 out of 20, with a tie in a 15th area.

In some cities the differences are small, only one or two points
difference, but in many the differences were significant, i.e. Alltel
and Verizon were 14 points ahead of Cingular in Phoenix. Verizon
continues to be the best carrier in the San Francisco Bay Area by a wide
margin, with the three other carriers tied for 2nd through 4th, seven
points behind Verizon. This result echoes the experiences of all the
users I know personally, though some have chosen Cingular because they
want to roam internationally with their U.S. number.

It's pretty amusing that Consumer Reports joined the chorus in
criticizing Cingular's "fewest dropped calls" ads, since it's
demonstrably untrue, only Sprint had any cities with more dropped call
than Cingular, with Verizon and T-Mobile having the fewest dropped calls.

On Tue, 05 Dec 2006 23:45:02 GMT, [email protected] wrote in
<[email protected]>:

>>I've found Cingular Customer Care reps to be consistently friendly and
>>helpful. Approaching them with a polite and positive attitude works
>>wonders.
>
>Of course you would, Cingular can do no wrong in your eyes.

On the contrary.

>The JD Power and Consumer Reports
>studies show differently.

What they actually show is that all carriers are perceived as poor.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

On Tue, 05 Dec 2006 17:00:50 -0800, SMS <[email protected]>
wrote in <[email protected]>:

>[email protected] wrote:
>> Cingular ranks low, and identical to JD Power rankings earlier this
>> year, SprintPCS ranks lower.
>>
>> http://seattlepi.nwsource.com/busine...lphones05.html
>
>It wasn't a customer service survey, it's their annual survey of carriers.
>
>While it's not surprising that Verizon ranked first in 14 out of 20
>areas, and second in the rest, I'm surprised that T-Mobile beat them in
>three cities. No doubt T-Mobile's policy of discouraging new sign-ups
>for people with no coverage at their home and work locations plays a
>part in their good ratings. Alltel has always been a good carrier in the
>cities that it serves, and it does well in roaming because it's CDMA.
>
>As I predicted, Verizon did decline in their ratings over last year. In
>last year's survey, Verizon was top-rated in 17 out of 18 metro areas,
>this year it's only 14 out of 20, with a tie in a 15th area.
>
>In some cities the differences are small, only one or two points
>difference, but in many the differences were significant, i.e. Alltel
>and Verizon were 14 points ahead of Cingular in Phoenix. Verizon
>continues to be the best carrier in the San Francisco Bay Area by a wide
>margin, with the three other carriers tied for 2nd through 4th, seven
>points behind Verizon. This result echoes the experiences of all the
>users I know personally, though some have chosen Cingular because they
>want to roam internationally with their U.S. number.

Cingular actually has excellent coverage in the Bay Area. Verizon is
demonstrably worse in a number of areas.

Stop trolling here. Take your Verizon advocacy to more appropriate
forums.

>It's pretty amusing that Consumer Reports joined the chorus in
>criticizing Cingular's "fewest dropped calls" ads, since it's
>demonstrably untrue, only Sprint had any cities with more dropped call
>than Cingular, with Verizon and T-Mobile having the fewest dropped calls.

The Cingular claim hasn't been challenged successfully.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

Sprint dedicated $7 billion to network enhancements in 2006.
Sprint is investing more than $2 billion into the Nextel National
Network and adding more than 1,600 new cell sites to expand
coverage and increase capacity across the country.
Sprint leads the industry in mobile broadband coverage and
rollout of EVDO and EVDO Rev A. By the fourth quarter of 2007,
Sprints entire mobile broadband network will be upgraded to
EV-DO Revision A. Once the network is upgraded, Sprint will
also expect to begin offering in early 2008 high performance
walkie-talkie services over the EV-DO Revision A network.
Don't forget 4G, Sprint's planned buildout of the 4G WiMAX
network will be the standard for future mobility products and services.



The hallmark of Sprint Nextel is innovation.
Sprint's ranked #1 in the telecommunications industry in the
area of innovation in the FORTUNEs 2006 Most Admired Companies list.
Sprint Nextels impressive portfolio of assets includes a
high-speed data network, Sprint Power Vision, which empowers
customers to do what they want, when they want it, where
they want it. Sprint was the first carrier to offer live TV and
today we offer more than more than 50 video channels that
feature live and on-demand programming.

Popular price plans are available to Sprint customers to help
prevent them from paying high overage charges
and paying for minutes they do not use. Nights start at 7 p.m., This
gives customers two more hours of free calling. Sprint also offers
plans with Free Incoming Calls - in which calls from any of the
networks are free. Another item other co's don't offer.
We Have Saved The Best for Last = Upgrade Fees Eliminated:
Sprint recently eliminated device upgrade fees for existing customers
when they purchase a new device either through telesales or
online at www.sprint.com

---All Fact!!!

The big, really big, question is whether or not Sprint can pull all this
off. The technical, financial, and business risks are truly huge. Thus
far this is mostly vaporware, with Sprint mostly selling the Same Old
Stuff (including iDEN). Only time will tell. But I wouldn't want to be
a shareholder.

On 5 Dec 2006 17:23:27 -0800, "[email protected]"
<[email protected]> wrote in
<[email protected]>:

>Sprint dedicated $7 billion to network enhancements in 2006.
>Sprint is investing more than $2 billion into the Nextel National
>Network and adding more than 1,600 new cell sites to expand
>coverage and increase capacity across the country.
>Sprint leads the industry in mobile broadband coverage and
>rollout of EVDO and EVDO Rev A. By the fourth quarter of 2007,
>Sprints entire mobile broadband network will be upgraded to
>EV-DO Revision A. Once the network is upgraded, Sprint will
>also expect to begin offering in early 2008 high performance
>walkie-talkie services over the EV-DO Revision A network.
>Don't forget 4G, Sprint's planned buildout of the 4G WiMAX
>network will be the standard for future mobility products and services.
>
>The hallmark of Sprint Nextel is innovation.
>Sprint's ranked #1 in the telecommunications industry in the
>area of innovation in the FORTUNEs 2006 Most Admired Companies list.
>Sprint Nextels impressive portfolio of assets includes a
>high-speed data network, Sprint Power Vision, which empowers
>customers to do what they want, when they want it, where
>they want it. Sprint was the first carrier to offer live TV and
>today we offer more than more than 50 video channels that
>feature live and on-demand programming.
>
>Popular price plans are available to Sprint customers to help
>prevent them from paying high overage charges
>and paying for minutes they do not use. Nights start at 7 p.m., This
>gives customers two more hours of free calling. Sprint also offers
>plans with Free Incoming Calls - in which calls from any of the
>networks are free. Another item other co's don't offer.
>We Have Saved The Best for Last = Upgrade Fees Eliminated:
>Sprint recently eliminated device upgrade fees for existing customers
>when they purchase a new device either through telesales or
>online at www.sprint.com
>
>---All Fact!!!

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

John Navas wrote:
> The big, really big, question is whether or not Sprint can pull all this
> off. The technical, financial, and business risks are truly huge. Thus
> far this is mostly vaporware, with Sprint mostly selling the Same Old
> Stuff (including iDEN). Only time will tell. But I wouldn't want to be
> a shareholder.
>


Exactly what I think, that is why I truly believe in my thread of R&D

http://groups.google.com/group/alt.c...c475110b94cfa9

Down the road the Money will have to come from somewhere, Will it be
T-Mobile?

[email protected] wrote:

> Popular price plans are available to Sprint customers to help
> prevent them from paying high overage charges
> and paying for minutes they do not use. Nights start at 7 p.m., This
> gives customers two more hours of free calling. Sprint also offers
> plans with Free Incoming Calls - in which calls from any of the
> networks are free. Another item other co's don't offer.
> We Have Saved The Best for Last = Upgrade Fees Eliminated:
> Sprint recently eliminated device upgrade fees for existing customers
> when they purchase a new device either through telesales or
> online at www.sprint.com
>
> ---All Fact!!!

Maybe so, but Sprint is still hemorrhaging customers with their high
churn and fewer additions. Poor handset selection is one reason for
their troubles.

Rumor is that Comcast is interested in Sprint, in order to compete
against package deals from AT&T.

> Poor handset selection is one reason for their troubles.
>

Soon that will be a thing of the past;

http://www.phonescoop.com/phones/zoom.php?p=1078&g=2

http://www.phonescoop.com/phones/phone.php?p=953

:-) Happy Holidays.

On Wed, 06 Dec 2006 01:08:46 GMT, John Navas
<[email protected]> wrote:

>On Tue, 05 Dec 2006 23:45:02 GMT, [email protected] wrote in
><[email protected]>:
>
>>>I've found Cingular Customer Care reps to be consistently friendly and
>>>helpful. Approaching them with a polite and positive attitude works
>>>wonders.
>>
>>Of course you would, Cingular can do no wrong in your eyes.
>
>On the contrary.
>
>>The JD Power and Consumer Reports
>>studies show differently.
>
>What they actually show is that all carriers are perceived as poor.


They show SprintPCS as worst, and Cingular nearly so.

And how is that agood thing if Cingular is poor ?

On Tue, 05 Dec 2006 17:46:13 -0800, SMS <[email protected]>
wrote:

>Maybe so, but Sprint is still hemorrhaging customers with their high
>churn and fewer additions. Poor handset selection is one reason for
>their troubles.


That and ALWAYS worst rated Customer Service. JD Power, Yankee Group
and Consumer Reports all agree.

Being stuck with the inferior 1900 MHZ doesnt help SprintPCS either.